JPH10234065A - Extension incoming call control service method interlocking with duty management - Google Patents

Abstract

PROBLEM TO BE SOLVED: To execute a sure reply through the use of voice guidance in some cases without troubling persons in the vicinity of an extension being a called party by conducting the incoming call restriction service in a private branch of exchange in automatically interlocking with a duty management card read system. SOLUTION: A duty card reader 1-1 of a duty management card read system 1 is installed in the unit of each floor, informed to a card read server 1-2, where the duty is managed centralizingly. The card read server 1-2 is connected to a private branch of exchange 3 by an external device connection section 2 and information relating to a duty management card reader user is one by one informed to the private branch of exchange. The information informed from the card read server 1-2 is stored in a memory 5 by a central processing unit 4 controlling the private branch of exchange 3. An extension telephone set 6 is allocated to a plurality of persons. A work station or the like is used for the card read server 1-2 of the duty management card read system 1.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an extension telephone service of a private branch exchange, and more particularly to an improvement in convenience in restricting an incoming call to an extension telephone without a partner.

[0002]

2. Description of the Related Art Conventionally, incoming call restriction on extension telephones has been performed by key operation from extension telephone users. This service method temporarily restricts incoming calls to the internal extension, and has not been used for the purpose of restricting incoming calls according to work conditions.

[0003]

In the above method, it is not possible to know the work status of whether or not the other party is present until the call is actually made. Often, bother's hands are troubled.

[0004]

SUMMARY OF THE INVENTION The present invention relates to
Automatically linking the restriction of incoming calls to personal telephone numbers owned by the individual given separately from the telephone number and its release with the work management card read system that manages work information, automatically Realize what you do.

[0005] In addition, the contents notified from the work management card read system are saved as work management information in the private branch exchange to the party who called the regulated extension telephone number, thereby being regulated. Notify by voice guidance according to the content (leaving out, public holiday, business trip, etc.)

[0006] This incoming call restriction is released by passing the card when leaving the office.

[0007]

FIG. 1 is a system configuration diagram showing an embodiment of the present invention.

The work management card reader 1-1 of the work management card reader system 1 is installed in each floor unit, and the work information passed by the card is information for uniquely identifying the user of the work management card reader (eg, employee number). At the same time, all are notified to the card read server (WS, PC, etc.) 1-2, and are managed collectively.

The card read server 1-2 is connected to the private branch exchange 3 by the external device connection unit 2, and notifies the private branch exchange 3 of information on the work management card reader user one by one.

The information notified from the card read server 1-2 is stored in the memory (MEM) 5 by the central control unit (CPU) 4 which controls the private branch exchange 3.

[0011] In the present configuration example, the extension telephone 6 is one for a plurality of persons.
Assigned to each unit.

A work station (WS), a personal computer (PC), or the like is used for the card read server 1-2 of the work management card reading system 1 described above, and the work notified by the work management card reader 1-1 is performed. It has a function of receiving, storing, and transferring (transmitting) management information.
An interface function (communication function) such as AN or RS-232C (standard) is provided.

FIG. 2 is an example of a control sequence according to an embodiment of the present invention, and FIG. 3 is a diagram for explaining the control sequence, mainly focusing on the extension incoming call restriction after leaving the company.

Referring to FIG. 1, FIG. 2, and FIG. 3, the operation will be sequentially described with an example of an incoming call to a personal extension telephone after leaving the office.

(1) Operation until notification from the work management card reader to the private branch exchange (after leaving the office) The user of the work management card reader sends the ID card to the work management card reader 1-1 in the same manner as when he or she normally leaves the office. Let it through.
The card-passed information notifies the work management card read server 1-2 of leaving work information together with information for uniquely identifying the user (in this case, an employee number).

[0016] The "leave information" notified from the work management card reader 1-1 includes work information such as leaving the company, coming to work, public holidays, business trips (here, leaving the work), and passing a card to the work management card reader 1-1. Time, which consists of employee numbers.

Of the information, the employee number is
The work management card reader 1-1 has a function of reading the information on the information possessed by the work management card owned by each individual.

The other leaving information is information that is independently managed by the work management card reader 1-1, and is selected by a person who passes the card when passing the card through the work management card reader 1-1. For example, when going to work, press the "workout button" and then pass the card.
Is pressed and then the card is passed through. In the case of a public holiday, the "previous day button" is pressed the day before and then the "public holiday button" is pressed and the card is passed through.

After receiving the leaving information, the card read server 1-2 processes the normal work management information, and then notifies the private branch exchange 3 of FIG. 1 of the leaving information by adding an employee number.

In the private branch exchange 3 of FIG. 1 that has received the leaving information, the work information management unit assigned to the central control unit 4 assigns the employee number of the received information to the employee as shown in FIG. The information is converted into the assigned personal extension telephone number, and information for regulating is set in the work management information accumulation data as shown in FIG.

That is, the work information (coming, leaving, public holiday, business trip), time, and employee number notified from the card read server 1-2 of FIG. 1 through the external device connection unit 2 are sent from the private branch exchange 3 to the central control unit. 4 or from the external device connection unit 2 to the central control device 4. In the central control unit 4, “employee number-extension number conversion” which is set in advance by an employee number from the notified information (it is set before the service is provided by a maintenance person) Search for "data" to get the personal extension assigned to the employee.

The information (work information, time, employee number) notified from the external device connection unit 2 is set in the work management information accumulation data managed on an extension telephone basis from the obtained extension number. The information to be accumulated can be work information such as going to work, leaving work, business trip, and public holidays, as well as time, employee number, and name.

(2) After leaving the office, restricting incoming calls to personal telephone numbers. Extension telephone users make outgoing calls in the same manner as normal outgoing calls.

After the transmitted dial information is received by the transmitting terminal control unit allocated to the central control device 4 in FIG. 1, the dial information is added and the service assigned to the central control device 4 in FIG. 1 is added. Request the analysis of the service from the analysis unit.

The service analysis unit analyzes the received dial information. As a result of the analysis, if the dial information indicates that the call is an extension for a personal extension telephone number, the extension telephone number is added to the work information management section assigned to the central control device 4 in FIG. Request a check.

The work information management unit that has received the check request obtains work management information using the personal telephone of the input information as a key, and obtains work information indicating whether or not the user is at the company. As a result of checking the acquired information, if the partner is absent, the reason for the absence (in this case, leaving the company) is added, and the service analysis unit is notified of the absence.

"Request to check company presence" in the sequence of FIG.
The information managed by the work information accumulation data is added to the "absence reason" to be added when the response to "absence notification" is received.

For example, if the employee has left the company, the following is displayed:
"Time + employee number" is notified, and the notification section registers the guidance type (contents to be provided as actual voice guidance) based on the reason for absence, "Departure", and the extension through the calling terminal control unit. `` Xxxxx '' on the phone
Left XX hours XX minutes. Is transmitted.

The service analysis unit that has received the notification of the absence of the other party notifies the information to the originating terminal control unit.

The originating terminal control unit requests the guidance control unit to analyze for guidance transmission based on the absence reason of the partner absence notification.

The guidance control unit obtains the guidance type using the absence reason of the received request as a key as shown in FIG. 3C, and sends the guidance indicating that the caller has already left the company via the transmission terminal side control unit. I do.

The following are examples of voice guidance.

"Mr. XXX has left the company at xx hours xx minutes." "Mr. XXX is absent on a business trip today." "Mr. XXX gets public holiday today. doing."

[0034]

As described above, according to the present invention,
When a personal telephone call is made, the absence information when the partner is absent can be accurately grasped, and a quick reaction can be performed without having to say that the call is repeated many times.

Also, when the partner leaves the company (including business trips and public holidays),
By automatically restricting incoming calls, it is possible to eliminate troublesome telephone calls on the receiving side.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of an embodiment of the present invention.

FIG. 2 is a diagram showing an example of a control sequence according to the embodiment of the present invention.

FIG. 3 is a diagram illustrating the operation of the embodiment of the present invention;

[Explanation of symbols]

 Reference Signs List 1 work management card read system 1-1 work management card reader 1-2 card read server (WS, PC) 2 external device connection unit 3 private branch exchange 4 central control unit (CPU) 5 memory (MEM) 6 extension telephone

Claims (1)

[Claims] 1. A work management card read system that collectively manages all work management information passed by a work management card reader, and notifies the private branch exchange of the work management information notified from the work management card read system one by one. An external device connection unit, and a memory that stores the work management information notified from the external device connection unit by a central control device that controls the private branch exchange, and provides a termination control service in the private branch exchange. An extension incoming call control service method based on work management, which is automatically performed in conjunction with the work management card read system.