JPH1021303A - Customer information processing control system and its method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To precisely and inexpensively collect data in short time by providing a host computer obtaining information on a customer through the transmission and reception of information between with a client terminal, providing private information of an investigation company and processing/controlling information on a customer. SOLUTION: The host computer 1 is provided with a private information file to provide private information for a terminal device 1 accessing to the private information file from an investigation main body. Then answering information is transferred to this private information from the terminal device 1. The private information file is provided with information for inviting customers' participation for lottery, information for limiting the customers to participate in lottery within a prescribed range, information concerning a cooperating company, the display of information that the computer is connected to the private information file of the cooperating company, etc. Thereby it is easy for the investigation company to order and process the collected customer information. Then, collected customer information can electronically be processed as it is electronic data.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a customer information processing management system and a customer information processing management method, and more particularly to efficient management of customer information processing using electronic communication means and improvement in efficiency of collecting customer information. The present invention relates to a customer information processing management system and a customer information processing management method.

[0002]

2. Description of the Related Art Hitherto, in order to collect information on customers useful for marketing, such methods as postcards such as postcards, questionnaires, and telephone calls have been used. That is, first, the company (investigator) or individual (investigator) who wants to obtain such customer information
Sends mail (generally referred to as direct mail) to all customers based on a database containing names, addresses, etc. owned by the customer. Thereafter, such customer information was obtained by filling in the customer information in the return mail of the customer and returning the return mail by the customer.

[0003] In the case of a questionnaire, in a facility such as a street or an amusement park, or in a place such as a restaurant such as a restaurant,
By arranging the investigator, the investigator solicits customers and the like, and collects the customer information by being provided with necessary customer information by filling in a questionnaire form. Furthermore, in the case of telephone, a surveyor and a set of telephone facilities are prepared, a customer is called based on the database of the customer owned by the survey entity, customer information is obtained by directly interacting with the customer, and the survey is conducted. The customer information is collected by a method in which the member enters the acquired customer information in a questionnaire form possessed by the employee.

[0004]

However, the conventional customer information processing management system and customer information processing management method have various problems as described below.

[0005] First, there is a problem that it takes time to collect and input data. In the conventional customer information processing management system and the conventional customer information processing management method, it took a very long time because data was collected via mail or a surveyor. In the case of mail, etc.,
The mail arrived at the customer, which then required a considerable number of days before the customer returned the return mail and reached the research company. In the case of a questionnaire, it took a considerable amount of time to arrange surveyors and collect the questionnaire, and in the case of telephone calls, the researcher listened to a large number of customers sequentially by telephone.

In the conventional customer information processing management system and the conventional customer information management method, since the acquired information is information described on paper, it is necessary to newly perform electronic processing using a key puncher in order to perform information processing. Required input into a statistical database. Therefore, time for inputting the key puncher was required.

Second, there is a problem that errors are likely to occur when collecting and inputting data. In the conventional customer information processing management system and the conventional customer information management method, since the key puncher inputs manually, it is inevitable that an input error occurs due to a human error.

Third, there is a problem that data collection and input are expensive. In the conventional customer information processing management system and customer information processing management method, when using mail or the like, postage costs are incurred, and in the case of a questionnaire, costs for arranging a researcher are incurred, In the case of telephone calls, there was a cost for allocating investigators and telephone charges. These costs were a heavy burden on the research companies, and reducing these costs was an important issue for the research companies.

SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and a first object of the present invention is to provide a customer information processing management system and a customer information processing management system which do not require time-consuming data collection and input. It is to provide a method.

A second object of the present invention is to provide a customer information processing management system and a customer information processing management method for preventing a human input error inevitably occurring during data input as much as possible. is there.

A third object of the present invention is to provide a customer information processing management system and a customer information processing management method which require low costs for data collection and input.

It is a fourth object of the present invention to provide an information processing system and a customer information processing management method using electronic communication means having a high ability to collect customer information.

[0013]

According to the first aspect of the present invention,
A terminal device (client terminal) owned by a customer, which is connected to the client terminal via a communication line and which is used to achieve the first, second, and third objects. Obtain customer information by sending and receiving information to and from the terminal,
A customer information processing management system including a host computer that provides private information of a research company and processes and manages customer information.

The client terminal has input means for inputting information by a customer, information processing means for processing the input information, and communication means for providing the information input by the customer to a communication line.

[0015] The host computer receives the customer information via the communication line and transmits the private information of the survey company to the host side; an information processing means for processing the received information from the customer; And a management means for managing information from the customer.

The second aspect of the present invention provides the first, second, and third aspects.
The private information provided by the above-mentioned research company for the purpose of achieving the third and fourth objects includes provision of contents provided by lottery and invitation to apply for the contents, and the host computer 2. The customer information processing management system according to claim 1, wherein a lottery process is performed based on the response information of the customer, and the contents to be provided to the customer are determined based on a result of the lottery process.

According to the third aspect of the present invention, the first, the second,
3. The customer information processing management system according to claim 2, wherein the third and fourth objects are achieved, and the information from the research company includes information for limiting an application.

According to a fourth aspect of the present invention, the first, the second,
In order to achieve the third and fourth objectives, the information from the customer is used to answer questions from the research entity regarding the provided contents and to ask questions from the research entity regarding the attributes of the customer. Claim 3 in which the information of the answer is provided.
It is a customer information processing management system described.

The invention according to claim 5 provides the first, second, and third aspects of the present invention.
In order to achieve the third and fourth objects, the information from the research company includes information on the affiliated company or the contents provided, and the information from the customer includes the information on the affiliated company or the contents provided. The customer information processing management system according to claim 4, comprising information.

The invention according to claim 6 is the first, second, or third aspect of the invention.
In order to achieve the third and fourth objects, the information from the research company includes information that the private company is connected (linked) to the homepage of the partner company on a private information providing file (homepage). A customer information processing management system according to claim 5.

The invention according to claim 7 is the first, second,
7. The customer information processing according to claim 6, wherein the information for achieving the third and fourth objects, wherein the information for limiting the applicable customers to a specific range includes a number included in the customer information. It is a management system.

The invention according to claim 8 is for achieving the first, second and third objects, and is based on private information supplied by a surveying entity for a customer survey. Establishing the information file in the host computer; and, when the host computer accesses the private information file from a terminal device from which the customer transmits and receives the information, the host computer accesses the private information file to the terminal device that accessed the private information file. And, when the response information to the private information is transferred from the terminal device accessing the private information file, based on the response information, the response information should be provided to the customer who has returned the response information. Determining the content of the provision and managing the answer information.

According to a ninth aspect of the present invention, the first, the second,
In order to achieve the third and fourth objects, the step of transmitting the private information from the research entity includes the step of providing information on the contents provided by lottery,
Soliciting participation in the lottery, limiting the customers who can enter the lottery to a specific range,
Providing a step of providing information about the partner company or its provision contents, and a step of connecting to the partner company's private information providing file on the private information providing file and providing information that the private information providing file can be moved to the private information providing file, The step of transferring the answer information from the customer includes:
A step for indicating that the customer participates in the lottery, a step for the customer to answer a question from the research entity regarding the content of the offer, a step for the customer to answer a question from the research entity for the attribute of the customer, 9. The customer information processing management method according to claim 8, further comprising the step of providing answer information on the company or its provision contents.

According to a tenth aspect of the present invention, the first, second, third, and fourth objects are achieved, and the access from the terminal device to the private information file is performed by a communication agent. 8. The customer information processing management system according to claim 1, wherein the customer information processing management system is connected to the provider's communication network via the provider's communication means, and further performed from the provider's communication network via the provider's communication means. It is.

According to an eleventh aspect of the present invention, the first, second, third, and fourth objects are achieved, and the host computer includes a plurality of computers. A customer information processing management system according to any one of claims 1 to 7.

According to a twelfth aspect of the present invention, the first, second, third, and fourth objects are achieved, and the host computer is a computer on a provider network. A customer information processing management system according to any one of claims 1 to 7.

[0027]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Preferred embodiments of the present invention will be described below with reference to the drawings. First Embodiment 1. First Embodiment Configuration FIG. 1 is a schematic diagram of a customer information processing management system and a customer information processing management method according to a first embodiment of the present invention. This customer information processing management system uses electronic communication means, so-called Internet and other similar network services.

The Internet is a network on a worldwide scale by connecting computer networks existing in various parts of the world by a certain procedure and exchanging information with each other.

The client terminal of the customer and the host computer of the research company are connected via a network of a communication agent called a provider. Initially, the Internet was configured by connecting computers of government agencies or research institutes, but now there is a communication agency called a provider, so that ordinary people can access the Internet by contracting with the provider. It became so.

As shown in FIG. 1, the customer information processing management system of the present embodiment provides information on a research company, receives information from a customer, exchanges information with a LAN to be managed, and exchanges information with the customer. , And a terminal device used by a customer (member) who provides information and a provider that exchanges information with the LAN.

The terminal device 1 used by a customer includes a personal computer (personal computer) 1a, a communication device 1b, a data storage hard disk 1c, a monitor device 1d, a keyboard 1e, and a printer 1f.

The communication device 1b includes a modem 10 and communication software 11. The modem 10 converts the data of the personal computer into a communication signal such as an analog signal and transmits the signal. The communication software 11 is software for controlling data transmission. It is also possible to transmit digital signals directly from a personal computer and access the provider.

The provider 2 is a provider server 2
a, a communication device 2b and a communication line 2c. Note that the provider server may be a network to which a plurality of computers are connected.

The LAN 3 includes a web server 3a, a homepage content creation personal computer 3b, a member management personal computer 3c, and a printer 3d.

The web server 3a is a DSU (Digital Securities).
rvis Unit, computer or terminal with communication function) 3
0, a router 31, a data storage hard disk 32, a data storage hard disk 33, a monitor device 34, and a keyboard 35.

The content creation personal computer 3b includes an image scanner 36, a digital camera 37, a magneto-optical disk drive 38, a fixed disk 39, and a color printer 40.

The image scanner 36 scans diagrams, characters, photographs, and the like written on paper or the like, and generates so-called image data. The digital camera 37 converts an image into an electronic signal and outputs this as a digital signal. The magneto-optical disk drive 38 records and reproduces data on and from a disk by using a laser beam and a magnetic field.
The fixed disk 39 records and reproduces data on the disk by using a magnetic field. Color printer 40
Prints data, video, and the like in color on paper or the like.

The member management personal computer 3c includes a magneto-optical disk drive 38, a fixed disk 39, and a page printer 41.
Is provided. The page printer 41 prints data such as characters at high speed.

On the web server 3a, a home page corresponding to the World Wide Web (WWW) is established, on which the customer and the research company can communicate. In this case, the research company may be an individual (a researcher).

This home page can be set up on a host computer (server or the like) on the network of the research company, or can be set up on a server of a provider contracted by the research company.

The access to this home page is performed by the customer designating the URL (Uniform Resource Locator) of the research company.

In this homepage, the research company provides the information possessed by the research company and the customer can interactively provide the information on the homepage.
That is, the research company can provide various information such as various product information, service information, event information, and discount information.

On the other hand, a space for writing customer information required by the research company is provided on the homepage, and when the customer writes the customer information in this space,
The customer can provide the information to the research company. The customer can provide various personal information such as address, name, age, occupation, gender, hobbies, and preferences as customer information.

The software, data, various information, and the like relating to such a home page are stored in an electronic storage device (such as a hard disk) 32.

That is, the customer accesses the provider 2 via a communication network with the provider by using the communication means of the terminal device (client terminal) 1 (for example, a personal computer) of the customer. Thereafter, the customer accesses the host computer 3a on the network owned by the research company via a communication network between the provider 2 and the network owned by the research company.

2. Description of Operation (Member Registration Process) FIG. 2 shows the flow of a member registration procedure for providing customer information.

Member registration is performed by first clicking the member registration button on the home page, and displaying a member registration basic screen on another screen of the home page (FIG. 3).
Move on to

When the customer finishes inputting on the member registration basic screen, a member registration auxiliary screen (FIGS. 4 and 5) is displayed.

When the customer finishes inputting on the member registration assistance screen, a notice of completion of member registration is displayed on the homepage for the customer.

The display of the member registration basic screen (FIG. 3) includes the name, first name, name, date of birth, nationality, current address, postal code, telephone number, FAX number, personal computer communication address, IN access number, work location (school Name), final educational background, gender, family composition, occupation, personal computer possession, word processor (word processor) possession, electronic notebook possession, personal computer usage status, personal computer usage purpose, Internet usage status, Internet operation location, membership It has columns for date, data update date, and the like.

In displaying the member registration basic screen, the customer inputs corresponding information using the terminal device of the client terminal.

Display of member registration assistance screen (FIGS. 4 and 5)
Is a question column about sports, a question column about fashion, a question column about hobbies, a question column about learning, a question column about recreation, a question column about recreational and sightseeing,
There is a column for entering desired products and services, such as a question column for volunteers, and a column for entering products or product fields for which information is desired.

When the customer finishes inputting on the member registration assistance screen, a notice of completion of member registration is displayed for the customer. The notification of the completion of the member registration includes a column for displaying the member number.

The member number is given by using part or all of the country code, telephone number, date of birth, etc. of the customer, or by an arbitrary number given by the research company.

According to the first embodiment, the research company can easily arrange and process the collected customer information. Since the collected customer information is electronic data, it can be processed electronically on a computer.

Further, according to the first embodiment, the research company can observe customer information in real time. Since the collected customer information can be processed immediately by the computer, the customer information can be browsed without time after collection.

Further, according to the first embodiment, the research company can prevent duplication of customers. In other words, when the same customer accesses a plurality of times to provide customer information, such duplicate information can be eliminated by computer processing. For example, when a customer inputs customer information, data such as an address, a name, a telephone number, a date of birth, and the like are compared with existing customer information, thereby preventing duplicate registration of the customer.

In the first embodiment, unlike the prior art, there is no need to spend money and time for collecting and inputting customer information, and this can be performed at low cost.
In addition, since so-called borderless information can be distributed on the Internet irrespective of national borders, it is possible to make inexpensive and easy contact with customers around the world.

The customer information obtained according to the first embodiment can be provided as electronic customer information to companies and the like who need it. This electronic customer information is useful in marketing research, market analysis, and the like, and can meet demands required by other companies.

(Second Embodiment) Configuration In the second embodiment, the research company gives a prize or service via a network or separately by lottery to the customer who provided the customer information on the homepage of the research company in the first embodiment. It is. The customer who has provided the customer information to the research company can apply for a lottery on the homepage.

The second embodiment has the same configuration as the first embodiment.

FIG. 6 shows an application procedure.
First, a customer who wishes to apply for a lottery participates in the lottery by displaying the effect of the application on a homepage (FIG. 7).

The home page (FIG. 7) has an application button 1,
A display 2 for application-limited information and a display 3 for numbers related to application-limited information are provided.

Other homepages (FIG. 7) display product numbers, display stages, display product genres,
Manufacturer name display, product name display, model name display, current application number display, target period display, application deadline date display, present number display, winning lottery date display, release date display, product introduction Image display, product specification display, product feature display, product inquiry button, product material request button, product purchase application button, member registration button, menu move button, previous product move button, next product move button Is provided.

When the customer clicks the application button, the customer's participation in the application is provided to the research company.

Thereafter, the display on the screen moves to a page for inputting an identification number such as a member number, and the customer inputs an identification number such as a name and a member number on the input page.

At this time, if a customer who has not registered as a member has applied, a message “Please apply after registering as a member” is displayed by collating with the member registration data. This will encourage the registered customer to register as a member.

If the lottery is given any limitation, whether the registered customer matches the limitation is checked against data such as customer information, and if the customer satisfies the limitation requirement. If not, such a customer is displayed with a message such as "Not applicable to exclusive members. Please apply at another opportunity."

If the registered member satisfies the requirement for the lottery or if the application does not have the requirement, the customer fills in the necessary information on the application page display page.

The display of the application form includes a column for displaying a question from a research company relating to the product and a column for the customer to answer the right question. In this application form, questions related to the provided prize or service or other generally required marketing information are asked.

The application form also contains information about the lottery, such as the date and time of the lottery, the date and time of the announcement of the lottery result, and the method of announcement.

By answering such a question,
The application ends. When the application is completed, a notification of the completion of the application is sent to the customer who applied.

The above application limitation can be made in various forms. It is possible to add a limitation by displaying some limitation in a portion where a plurality of display windows of the display 2 of the information related to the application limitation or the number display 3 of the application limitation information in FIG. 7 are arranged.

This limitation includes, for example, the last one to four digits of a telephone number, a credit card number, a car license plate number, a birthday, a year of birth, a zip code, a gender, an application time limitation, and a total number of two applicants. It is possible to use various attributes such as date of application, other special numbers, and the like. Customers corresponding to any of these limitations can apply for the lottery.

This lottery is performed in consideration of each parameter such as the number of winnings, the limited probability, and the total amount of goods.

It is also possible to carry out a lottery by a method of performing a lottery on the spot without limiting the application.

The display of the intention of the customer to apply is managed by the research company, and the winner is determined by using lottery means. The lottery means is performed by a fair and appropriate method such as random number generation.

The determined winner is indicated to the customer by displaying it on the homepage of the survey company at an appropriate time after the lottery, or is indicated by mail.

According to the second embodiment, the customer has a possibility of obtaining a prize at no cost or at a low price, and therefore has a strong motivation to access the homepage of the research company. With this motivation, the number of visits to the homepage of the research company by the customer will increase dramatically, and as a result, customer information obtained by the research company will also increase.

Further, according to the second embodiment, by introducing an entertainment element such as limited application or a few games, the ability to invite customers to a homepage can be enhanced.

According to the second embodiment, in order to apply, the customer must provide the research company with the customer-related information necessary for the application, and the information necessary for the marketing can be obtained relatively easily. Can be obtained.

For example, unless a customer provides birthday information, the customer cannot participate in a lottery to which application restriction on birthdays is attached.

Further, by receiving information on prizes and other information on marketing in the application form, it is possible to construct a database having more market value than personal information such as member information.

(Third Embodiment) Configuration According to the third embodiment, a partner company provides a prize or a service or program production cost to a research company. The prize or service to be sent to the customer in the third embodiment can be purchased and prepared by the research company.

The third embodiment has the same configuration as the first embodiment.

FIG. 8 shows an outline of a customer information processing management system according to the third embodiment of the present invention.

The third embodiment includes a terminal device 1, a provider 2, a LAN 3, and a partner LAN 4. Partner LAN
Reference numeral 4 includes a partner web server, a homepage content creation personal computer, and a printer.

The partner may be a company (partner company) or an individual (partner).

According to the third embodiment, the research company displays the information on the affiliated company or the information on the product or service on the homepage of the research company to the customer.

Further, a link is provided to the homepage of the research company so that the customer can access the homepage of the affiliated company by clicking the link portion.

FIG. 7 shows an example in which a link is established with an affiliated company, and includes a link button (for example, a button for a manufacturer name). A link is a switch that gives an instruction to move to a homepage of another network displayed on the homepage. By clicking a button indicating the name of the partner on the homepage screen display, the link of the partner is displayed. It will be possible to move to the homepage.

Further, an index covering the affiliated companies is created on the homepage of the research company and displayed to prompt access to the affiliated companies.

Further, information on a product, for example, information such as a product image, a product price, and a willingness to purchase, is researched on the homepage of the research company, and is provided to the partner company. For example, a lottery method was used in which a product of a certain affiliated company was introduced as a prize on the research company's website, the price of the prize was expected by the customer, and the customer who presented the most expected product price was selected as the winner. In this case, market data on the product price of the product can be obtained.

According to the third embodiment, the research company can obtain goods or services required as prizes from affiliated companies at no cost or at low cost. As a result, it is possible to operate a homepage that is inexpensive and has strong customer attraction.

In the third embodiment, a close relationship can be created between the homepage of the research company and the homepage of the affiliated company by establishing a link with the affiliated company. Therefore, for the affiliated company, such a link gives an incentive to the affiliated company's homepage, and can increase the number of accesses to the homepage of the affiliated company, which in turn enhances the advertising effect. For the customer, the increased amount of information on the research company's homepage increases the added value and encourages more access.

Further, in the third embodiment, by giving a product provided by a partner company as a prize, by asking a question closely related to the product in the application sheet, it is possible to obtain important marketing information for the product. it can.

The present invention can be variously modified regardless of the above embodiments. For example, the network is not limited to the Internet. The research company may be a single host computer without constructing a LAN.

[0098]

As described above, according to the present invention, the following effects can be obtained.

First, the research company can easily organize and process the collected customer information. Since the collected customer information is electronic data, it can be processed electronically on a computer.

Further, since the collected customer information is electronic data, it is possible to prevent as much as possible an artificial input error inevitably occurring at the time of data input.

The research company will be able to observe customer information in real time. Since the collected customer information can be processed immediately by the computer, the customer information can be browsed without time after collection.

The research company can prevent duplication of customers. In other words, when the same customer accesses a plurality of times to provide customer information, such duplicate information can be eliminated by computer processing. For example, when a customer enters customer information, their address, name,
By collating data such as a telephone number and a date of birth with existing customer information, it is possible to prevent duplicate registration of customers.

Unlike the prior art, there is no need to spend money and time for collecting and inputting customer information, and this can be performed at low cost. In addition, since so-called borderless information can be distributed on the Internet irrespective of national borders, it is possible to make inexpensive and easy contact with customers around the world.

The customer information obtained in this manner can be provided as electronic customer information to companies and the like who need it. This electronic customer information is useful in marketing research, market analysis, and the like, and can meet demands required by other companies.

Further, the customer has the possibility of obtaining a prize at no charge or at a low price, and therefore has a strong motivation to access the homepage of the research company. With this motivation, the number of visits to the homepage of the research company by the customer will increase dramatically, and as a result, customer information obtained by the research company will also increase.

Further, by receiving information on prizes and other information on marketing in the application form, it is possible to construct a database having more market value than personal information such as member information.

[0107] Further, the research company can obtain commodities and the like required as prizes from affiliated companies free of charge or at a low price. As a result, it is possible to operate a homepage that is inexpensive and has strong customer attraction.

Furthermore, by establishing a link with the affiliated company, a close relationship can be created between the homepage of the research company and the homepage of the affiliated company. Therefore, the access to the homepage of the partner company can be increased for the affiliated company, and the advertising effect can be enhanced. For the customer, the increase in the amount of information on the homepage of the research company increases the added value and encourages more access.

[0109] Further, by giving a product provided by an affiliated company as a prize, by asking a question closely related to the product in the application sheet, it becomes possible to obtain important marketing information for the product.

Further, by adding an entertainment element such as application restriction or numerical restriction, higher quality marketing information can be constructed.

[Brief description of the drawings]

FIG. 1 is a schematic diagram of a customer information processing management system according to a first embodiment of the present invention.

FIG. 2 is a flowchart illustrating an outline of a member registration procedure according to the first embodiment of the present invention.

FIG. 3 is a display of a member registration basic screen according to the first embodiment of the present invention.

FIG. 4 is a display of a member registration assistance screen according to the first embodiment of the present invention.

FIG. 5 is a display of a member registration assistance screen according to the first embodiment of the present invention.

FIG. 6 is a flowchart illustrating an outline of an application procedure according to a second embodiment of the present invention.

FIG. 7 is a display of a home page according to the second embodiment of the present invention.

FIG. 8 is a schematic diagram of a customer information processing management system according to a third embodiment of the present invention.

[Explanation of symbols]

 1 terminal device 2 provider 3 LAN 4 partner LAN

Claims (12)

[Claims] 1. A customer information processing management system provided with a host computer for opening a private information file based on private information supplied by a surveying entity for a customer survey, wherein the host computer comprises: If the private information file is accessed from the terminal device that transmits and receives the information, the private information file is provided to the terminal device that accessed the private information file, and the terminal device that accessed the private information file responds to the private information file. When the response information is transferred, the information processing management is characterized in that, based on the response information, the contents of the provision to be provided to the customer who returned the response information are determined, and the response information is managed. system. 2. The private information supplied by the surveying entity includes information for recruiting customers to participate in the lottery and information on the contents provided as a result of the lottery. 2. The customer information processing management system according to claim 1, wherein a lottery process is performed based on response information from the customer to the private information, and contents to be provided to the customer are determined in accordance with a result of the lottery process. 3. The customer information processing management system according to claim 2, wherein the private information supplied by the research entity includes information for limiting customers who can apply for the lottery to a specific range. 4. The method according to claim 3, wherein the response information from the customer includes information on a response to a question from the research entity on the provided contents and information on a response to a question from the research entity on the attribute of the customer. Customer information processing management system. 5. The private information according to claim 4, wherein the private information from the surveying entity comprises information about the partner company or its provision, and the response information from the customer comprises information about the partner company or the provision thereof. Customer information processing management system. 6. The private information provided by the surveying entity according to claim 5, wherein the private information is connected to a private information providing file of a partner company on the private information providing file, and includes information that the private information providing file can be moved to the private information providing file. Customer information processing management system 7. The information for limiting the customers who can apply for a specific range includes information for limiting the customer by including the same number as the specific number in the response information from the customer. 7. The customer information processing management system according to claim 6, wherein 8. A step of opening a private information file in a host computer based on private information supplied by a surveying entity for a survey of a customer, wherein the host computer transmits the private information file from a terminal device with which the customer transmits and receives information. When the private information file is accessed, the step of providing the private information to the terminal device accessing the private information file; and the response information to the private information is transferred from the terminal device accessing the private information file. In this case, based on the answer information, a provision content to be provided to the customer who has returned the answer information is determined, and the answer information is managed. 9. The step of transmitting private information from the surveying entity includes the step of providing information on the contents provided by lottery, the step of recruiting participation in this lottery, and the identification of customers who can apply for this lottery. The step of providing information on the partner company or its provision contents, and the step of connecting to the private information providing file of the partner company on the private information providing file and moving to the private information providing file Providing the information, wherein the step of transferring the answer information from the customer includes the step of indicating that the customer participates in the lottery, and the step of the customer answering a question from the survey entity regarding the content of the offer. Responding to the question from the survey entity regarding the customer's attributes, Claim comprising providing a response information about the contents 8
Customer information processing management method described. 10. The terminal device accesses the private information file by connecting to the provider's communication network through the communication means of the provider performing the communication intermediary business, and further connecting the provider's communication means from the provider's communication network. The customer information processing management system according to any one of claims 1 to 7, wherein the customer information processing management system is performed via a computer. 11. The customer information processing management system according to claim 1, wherein the host computer includes a plurality of computers. 12. The customer information processing management system according to claim 1, wherein said host computer is a computer on a provider's network.