JPH10190922A - Facsimile adaptor remote maintenance equipment - Google Patents

Abstract

PROBLEM TO BE SOLVED: To facilitate the investigation and analysis of troubles in a facsimile adaptor. SOLUTION: Even when a trouble has occurred in a G3 facsimile adaptor 12, a remote maintenance equipment 13 reads fault information of the G3 facsimile adaptor 12 via a public network 11, in response to an investigation command from a personal computer 14, analyzes the read fault information and allows a display device of the personal computer 14 to display the results of an analysis, that is, contents of the troubles as the investigation-diagnosis results information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote maintenance device for a facsimile adapter which can check and diagnose the state of a G3 facsimile adapter device from a remote place.

[0002]

2. Description of the Related Art Conventionally, according to such a maintenance management method for a G3 facsimile adapter device, when a trouble occurs in the G3 facsimile adapter device, a user investigates the contents of the trouble with a maintenance person related to the G3 facsimile adapter device. And commissioned a diagnosis.

[0003]

However, according to the above-described conventional facsimile adapter device maintenance management method, when a trouble occurs in the G3 facsimile adapter device, it is necessary to sequentially investigate and diagnose the trouble contents.
The outsourced maintenance person must go to the site where the G3 facsimile adapter device is located, and this investigation and diagnosis work requires a great deal of time and labor.

SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and has as its object to remarkably improve the investigation / diagnosis work relating to the contents of the trouble even if a trouble occurs in the facsimile adapter. Facsimile adapter remote maintenance device.

[0005]

In order to achieve the above object, a facsimile adapter device of the present invention comprises: a facsimile adapter device connected to a public network; a remote maintenance device connected to the public network; A maintenance management terminal device to be connected, the facsimile adapter device has storage means for storing fault information related to the facsimile adapter device, and the remote maintenance device responds to a survey command from the maintenance management terminal device. In response, information reading means for reading the fault information stored in the storage means of the facsimile adapter device via a public network, information analyzing means for analyzing the fault information read by the information reading means, Information transmission means for transmitting the failure information analyzed by the analysis means to the maintenance management terminal device, wherein the maintenance management terminal device, Operation means for inputting a serial survey command, the sent to the information transmitting means, and having a control means for displaying on the display means the state of the facsimile adapter apparatus based on the analyzed fault information.

The facsimile adapter device corresponds to, for example, a G3 facsimile adapter device.
The maintenance management terminal device corresponds to, for example, a personal computer or a workstation.

Therefore, according to the facsimile adapter remote device of the present invention, even if a trouble occurs in the facsimile adapter device, the remote maintenance device is connected to the facsimile adapter via the public network in response to the investigation command from the maintenance management terminal device. The failure information of the device is read out, the read failure information is analyzed, and the result of the analysis, that is, the trouble content is displayed on the display means of the maintenance management terminal device. The trouble content of the facsimile adapter device can be diagnosed freely from a remote location where the maintenance management terminal device is located without going to the site where the adapter device is located.

That is, the investigation and diagnosis work relating to the trouble content of the facsimile adapter can be remarkably improved, and the cause of the trouble can be found at an early stage, and the trouble period can be greatly shortened. .

[0009]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A G3 facsimile adapter remote maintenance device showing an embodiment of a facsimile adapter remote maintenance device of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing a schematic configuration inside the G3 facsimile adapter remote maintenance device.

In FIG. 1, a G3 facsimile adapter remote maintenance device 10 includes a G3 facsimile adapter device 12 connected to a public network 11, a remote maintenance device 13 connected to a public network 11, and the G3 facsimile adapter via the remote maintenance device 13.
A workstation or personal computer 1 which is a maintenance management terminal device for maintaining and managing the state of the facsimile adapter device 12
And 4. In general, information for managing the current apparatus state is stored in the internal memory of the G3 facsimile adapter apparatus 12.

Although not shown, the personal computer 14 as the maintenance management terminal device has a keyboard as an operating means for inputting a survey command for prompting a survey / diagnosis of the state of the G3 facsimile adapter device 12, A display as display means for displaying diagnosis result information.

FIG. 2 is a block diagram showing a schematic configuration inside the remote maintenance device 13. As shown in FIG.

Referring to FIG. 2, a remote maintenance device 13 includes an upper interface 13a for connecting to the personal computer 14.
And a communication control circuit 13b for controlling the communication connection with the public network 11, and a data control circuit 13c for controlling the entire remote maintenance device 13.

The upper interface 13a has a function of receiving the contents of the investigation / diagnosis instruction contained in the investigation command from the personal computer 14 and transmitting it to the data control circuit 13c, and a function of transmitting the information of the investigation / diagnosis result received from the G3 facsimile adapter device 12 to the personal computer. 14 is provided.

The data control circuit 13c edits the contents of the investigation / diagnosis instruction obtained via the upper interface 13a, and converts the edited instruction contents into an HDLC described later.
A function for converting into a format and H, which is the content of the investigation and diagnosis obtained from the G3 facsimile adapter device 12,
It has a function of converting the DLC format and editing only the investigation / diagnosis result information.

The information transmitting means corresponds to the upper interface 13a and the data control circuit 13c, and the information reading means corresponds to the communication control circuit 13b and the data control circuit 13c. The information analysis means corresponds to the data control circuit 13c.

FIG. 3 shows the HDLC format 20 described above.
It is an explanatory view showing the contents of.

In FIG. 3, the content of the HDLC format 20 is "F" in the HDLC flag sequence (7
Eh), “A” is an address field (FFh),
Enter “C” in the control field (13h) and “FC
"F" for facsimile control field, "FI
"F" is a facsimile information field (command or response), and "FCS" is a frame check sequence.

Next, the operation of the G3 facsimile adapter remote maintenance device 10 shown in this embodiment will be described. FIG. 4 shows the remote maintenance device 13 and G3 in the G3 facsimile adapter remote maintenance device 10 shown in the present embodiment.
5 is a sequence showing a processing operation between the facsimile adapter devices 12.

The general operation of the G3 facsimile adapter remote maintenance device 10 is as follows. When a maintenance person knows that a trouble has occurred in the G3 facsimile adapter device 12,
The maintenance staff inputs a survey command instructing remote maintenance from the keyboard of the personal computer 14, and the remote maintenance device 13
1 to investigate and diagnose the trouble contents of the G3 facsimile adapter device 12.

The remote maintenance device 13 is connected to the personal computer 1
When the input of the survey command of 4 is received, G
A call is made to the 3-facsimile adapter device 12 to call the G3 facsimile adapter device 12 as the destination (step S11).

This G3 facsimile adapter device 12
Sends a CED (Called Station Identification Signal) to the remote maintenance device 13 in response to this call (step S12),
F (non-standard function signal), CSI (called terminal identification signal) and DIS (digital identification signal) are transmitted to the remote maintenance device 13 (step S13). It is assumed that the NSF is set with function information that enables remote maintenance.

The remote maintenance device 13 includes these CEDs,
It receives NSF, CSI, and DIS. In particular, when it receives NSF, it recognizes that remote maintenance of the G3 facsimile adapter device 12, which is the destination, is possible.
The instruction function information for remote maintenance is transmitted to the G3 facsimile adapter device 11 as NSS (non-standard function setting signal) (step S14).

The G3 facsimile adapter device 11
Upon receiving the SS, an ACK (acknowledgment) is transmitted to the remote maintenance device 13 (step S15).

Next, the remote maintenance device 13 transmits the remote maintenance command (M-CMD (1)) HDLC-converted by the data control circuit 13c described above to the G3 facsimile adapter device 12 (step S16).

The G3 facsimile adapter device 12 executes the processing instructed in response to the remote maintenance command,
Remote processing response (M-RSP)
(1)) is transmitted to the remote maintenance device 13 (step S17).

When the remote maintenance device 13 receives the remote maintenance response, the data control circuit 13 c
The remote maintenance response in the format is edited into only the investigation / diagnosis result information and reported to the personal computer 14 via the upper interface 13a.

As described above, the remote maintenance command (M-M) is transmitted between the remote maintenance device 13 and the G3 facsimile adapter device 11.
CMD (n)) and remote maintenance response (M-RSP)
The transmission / reception of (n)) is repeated (step S18, step S19), and the survey / diagnosis result information is transmitted to the personal computer 14 each time.

Finally, the remote maintenance device 13 transmits a DCN (line disconnection command) to the G3 facsimile adapter device 12 and ends the remote maintenance (step S20).

Therefore, according to the present embodiment, even if a trouble occurs in the G3 facsimile adapter device 12, the remote maintenance device 13 responds to the investigation command from the personal computer 14 and the G3 facsimile adapter device via the public network 11. Since the trouble information indicating the current state of the system 12 is read, the trouble information thus read is analyzed, and the analysis result, that is, the trouble content as the investigation / diagnosis result information is displayed on the display of the personal computer 14. The maintenance staff can diagnose the contents of the trouble of the G3 facsimile adapter device 12 from a remote place where the personal computer 14 is located, without going to the site where the troubled G3 facsimile adapter device 12 is located.

That is, according to the present embodiment, it is possible to significantly improve the investigation / diagnosis work relating to the contents of the trouble that has occurred in the G3 facsimile adapter device, and to find the cause of the trouble at an early stage. The trouble period can be greatly reduced.

[0032]

According to the facsimile adapter remote maintenance device of the present invention configured as described above, even if the maintenance staff does not go to the site where the troubled facsimile adapter device is located, the remote location where the maintenance management terminal device is located can be obtained. The user can freely diagnose the contents of the trouble of the facsimile adapter device.

That is, the trouble investigation / analysis work can be remarkably improved, and the cause of the trouble can be found at an early stage, and the trouble period can be greatly shortened.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a schematic configuration inside a G3 facsimile adapter remote maintenance device showing an embodiment of a facsimile adapter remote maintenance device of the present invention.

FIG. 2 is a block diagram showing a schematic configuration inside a remote maintenance device shown in the present embodiment.

FIG. 3 is an explanatory diagram showing an HDLC format showing instruction contents of a survey command from a personal computer shown in the present embodiment.

FIG. 4 is a sequence showing a processing operation between the G3 facsimile adapter device and the remote maintenance device in the G3 facsimile adapter remote maintenance device shown in the present embodiment.

[Explanation of symbols]

Reference Signs List 10 G3 facsimile adapter remote maintenance device (facsimile adapter remote maintenance device) 11 Public network 12 G3 facsimile adapter device (facsimile adapter device) 13 remote maintenance device 13a upper interface (information transmitting means) 13b communication control circuit (information reading means) 13c data Control circuit (information reading means, information analyzing means, information transmitting means) 14 personal computer (maintenance management terminal device; operating means, display means, control means)

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Katsumi Watanabe 94, Kojiyama-shi, Fukushima Prefecture

Claims (1)

[Claims] 1. A facsimile adapter device for connecting to a public network, a remote maintenance device for connecting to the public network, and a maintenance management terminal device for connecting to the remote maintenance device. A storage unit for storing failure information relating to the adapter device, wherein the remote maintenance device stores the failure information stored in the storage device of the facsimile adapter device in response to a survey command from the maintenance management terminal device to a public network. Information reading means for reading through the information reading means, information analyzing means for analyzing the fault information read by the information reading means, and information for transmitting the fault information analyzed by the information analyzing means to the maintenance management terminal device A transmitting unit, wherein the maintenance management terminal device includes: an operating unit configured to input the investigation command; and an analysis unit transmitted to the information transmitting unit. Control means for displaying the status of the facsimile adapter device on a display means based on the obtained fault information.