JPH10187738A - In-shop guide information retrieval system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily retrieve the position of a selling place and the route to it only with commodity name, item name or service name, by providing a data file part storing dealing item and commodity data and floor data or the like. SOLUTION: A consumer selectively inputs the conditions of the item of desired commodity to be bought or service from a menu picture displayed on the display part 1. According to the inputted conditions, the selling place of that commodity is retrieved to be outputted from data in a data file part 3, and the route from the operating position of consumer is operated to be outputted from the retrieved output. Based on the retrieved output and operated output or the like, the sales floor and the route are displayed out on the display part 1 and printed out of a printing part 6. Thus, when the consumer just selectively inputs the target commodity, shop, service or item from the menu picture, a retrieval part 4 retrieves out the dealing item and commodity data, floor data and terminal arrangement data, etc., and the route can be operated to be out putted by a route operating part 7 and displayed or printed out.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an in-store guidance information search system using information processing, which guides a user to a display place of a product and searches the user himself.

[0002]

2. Description of the Related Art In the prior art, department stores and mass retailers deal with many types of products and display places are distributed on many floors, and ask a clerk to reach a place where a customer receives a desired product or service. We are acting in the store with the guidance device. FIG. 5 shows a block diagram of a main part of the guide device. When the customer selects and inputs a sales floor name, a tenant store name, and the like from the operation unit 2, the search unit 4 displays the sales floor file 3f.
Further, data of a predetermined sales floor is searched, and a display screen is generated by the display screen generation unit 5 and displayed on the display unit 1. However, the customer generally knows the target product name, item name, service name, etc., but often does not know the sales floor name or the tenant store name, and finds the target sales floor by operating the guide device. It becomes difficult. There is a need for a system that can easily search for the position and directions of a target sales floor using only a product name, an item name, or a service name.

[0003]

SUMMARY OF THE INVENTION It is an object of the present invention to provide an in-store guidance information search system in which information search terminals are installed at a plurality of locations in a store, and a customer searches, displays, and prints a target product.

[0004]

As shown in FIG. 1, the first means is a display unit 1 for displaying information on a sales floor in a store and a product search screen, and the customer performs operations such as sales floor guidance and product search. An operation unit 2, a data file unit 3 for storing handling item and product data, floor data, terminal arrangement data, menu image data necessary for customer operation, and the like;
A search unit 4 for searching a sales floor of a product desired by a customer input from the operation unit from data in the data file unit
A route calculation unit 7 for calculating a predetermined route from the sales floor data of the sales floor searched by the search unit and the location data of the terminal operated by the customer; the search unit output data;
A display screen generating unit for generating a screen to be displayed on the display unit based on the route calculation result and the menu image data
A printing unit 6 for printing and delivering the searched and displayed result to the customer; a system memory 8 storing an operation sequence of the apparatus; a display unit, an operation unit, a data file unit, and a search unit , A route calculation unit, a display screen generation unit, a printing unit, and the like are configured by a control unit 9 that reads an operation sequence from the system memory and controls the operation sequence according to the operation sequence.

The second means, as shown in FIG. 2, stores the data file part 3 of the first means in the data file section 3 of the first means. File 3a, a floor data file 3b storing floor data such as a layout drawing of each floor and items handled on each floor, and terminal layout data such as where on the floor the presently operated apparatus is installed. And a menu image file 3e storing menu image data and the like necessary for customer operations.

The third means adds, to the first means, a communication control section 10 for performing communication control for updating data in the data file section via a communication line.

A fourth means, as shown in FIG. 3, is a display unit 1 for displaying information on a sales floor in a store and a product search screen, and an operation unit 2 on which a customer performs operations such as the sales floor guidance and product search.
Terminal communication control for transmitting the search condition data of the product desired by the customer input from the operation unit to the in-store guidance information search server 30 installed in the in-store management section through the communication line 13 and receiving the search result. A receiving data memory 12 for temporarily storing the received item and product data, floor data, terminal arrangement data, route data, and menu image data necessary for customer operation; A display screen generating unit 5 for generating a screen to be displayed on the display unit from data, a printing unit 6 for printing and delivering the searched and displayed result to a customer, and a system storing an operation sequence of the present apparatus Memory 8
And a control unit 9 that reads an operation sequence from the system memory 8 and controls the display unit, the operation unit, the communication control unit, the reception data memory, the display screen generation unit, the printing unit, and the like according to the operation sequence. An in-store guidance information terminal is used.

[0008] The fifth means, the sixth means, and the seventh means,
FDD, HDD,
And MO. Eighth means is a data input unit for updating data such as the item and product data file 3a, the terminal arrangement data file 3c, the floor data file 3b, the menu image data file 3e, etc. of the data file unit 3 and the second means. 11 is added.

[0009]

In the first means and the second means, a customer selects and inputs a condition of an item or a service of a desired product from a menu screen displayed on the display unit 1, and inputs the condition based on the input condition. The sales floor of the product is searched and output from the data of the data file unit, the route from the position operated by the customer is calculated and output from the search output, and displayed on the display unit 1 based on the search output and the calculation output. It is output and printed out from the printing unit 6. In the third means, the data in the data file section is updated via the communication line by adding the communication control section 10.

In the fourth means, the customer selects and inputs conditions such as the item or service of a desired product from a menu screen displayed on the display unit 1, and changes the input conditions in the store by an attached terminal communication control unit. The information is sent to the guidance information search server 30 via a communication line, and the data of the search result is received from the in-store guidance information search server 30. The data is temporarily stored in the reception data memory 12, and the display screen is displayed based on the temporarily stored data. Generate

[0011]

FIG. 1 is a block diagram of a basic part of one embodiment by a first means, and FIG. 2 is a block diagram of a main part of an in-store guidance information search system by a second means and a third means. FIG. 3 is a block diagram of an essential part of an in-store guidance information terminal according to a fourth means, and FIG.
An example will be described. In FIG. 1, reference numeral 1 denotes a display unit for displaying information on a sales floor in a store and a product search screen, etc., 2 denotes an operation unit on which a customer performs operations such as the sales floor guidance and product search, and 3 denotes handled items and product data, floor data, A data file section storing terminal arrangement data, menu image data necessary for customer operation, etc., 4 is a search section for searching a store for goods required by the customer from the data in the data file section, and 5 is a search section. A display screen generation unit for generating a screen to be displayed on the display unit, a printing unit 6 for printing and delivering the search and display results to the customer, and a printing unit 7 for the sales floor data of the sales floor searched and operated by the customer A route calculation unit for calculating a predetermined route from the terminal arrangement data, a system memory storing an operation sequence of the apparatus, and a display unit, an operation unit, a data file unit, and a search unit. Department, Driving Directions computing unit,
A control unit that reads an operation sequence from the system memory and controls a display screen generation unit, a printing unit, and the like according to the operation sequence.

In FIG. 2, items 1 to 9 are omitted because they are the same as in FIG. 1, and reference numeral 3a denotes a handled item and merchandise data file storing data on where the handled items and merchandise are located. Reference numeral 3b denotes a floor data file storing floor layout data and floor data such as items handled by each floor, and 3c stores terminal layout data such as where the currently operated terminal is installed on the floor. The terminal arrangement data file 3d is a sales floor image file storing an image of the vicinity of the sales floor or an image of a product, and the reference numeral 3e is a menu image file storing menu image data necessary for the operation. Reference numeral 10 denotes a communication control unit which performs communication control for updating the data of the data file unit via a communication line, 11 denotes a data input unit for directly inputting data for updating data of the data file unit, and 13 denotes a data input unit. It is a communication line such as a LAN.

In FIG. 3, reference numerals 1 to 9 are omitted because they are the same as those in FIGS. 1 and 2, and reference numeral 10a designates the sales floor information of the product desired by the customer input from the operation section in the in-store management department installed in the store. A terminal communication control unit for transmitting control information to the guidance information search server through a communication line and receiving and controlling the search result; and 12 is a menu item required for the operation of the received item and product, floor data, terminal arrangement data, route data, and customer operations. A reception data memory temporarily storing image data and the like;
Reference numeral 0 denotes in-store guidance information for outputting data obtained as a result of searching for handled items and product data, floor data, terminal arrangement data, route data, menu image data necessary for customer operations, etc. in response to a request from the in-store guidance information terminal. The search server 31 is a server communication control unit that controls communication with the in-store guidance information terminal. Using FIGS. 2 and 4,
A detailed description of the operation in accordance with the flow of the customer's operation will be given. From the menu screen (FIG. 4A) displayed on the display unit 1, the customer searches for a condition of an item or a service of a desired product by touching a touch panel-type operation unit 2 installed on the screen with a finger. input. According to the condition input by the search, the search unit 4 sets the handled item and product data file 3
a, the floor data file 3b is searched for floor data of the sales floor name, and the terminal arrangement data of the terminal currently in use is retrieved and output from the terminal arrangement data file. The route calculation unit 7 calculates and outputs a route from the terminal from the searched sales floor data, terminal arrangement data, floor data, and the like. The display screen generation unit generates a display screen “guide map including directions from the current position” from the search unit output data, the route calculation output, and the menu image data of the menu image file 3e, and outputs the display screen to the display unit 1 [FIG. (C)]. When displaying not only a floor plan of a sales floor on the display output screen but also a sales floor image or a product image as a part of the guide map, it becomes possible by adding a sales floor image file 3d, and three-dimensional floor data as floor data. Is stored, a more realistic guide map can be provided with a three-dimensional sketch instead of a flat sketch. The printing unit 6 prints out the shop guidance and the information search result data displayed and output on the display unit 1.

The data file unit 3 is a semiconductor memory,
When updating the data stored in the data file unit by using a rewritable storage element or device such as an FDD, HDD, or MO device, the storage medium of the data file unit is replaced. Or a communication control unit 10 is provided and communication is input via the communication line 13. As the communication means, a wired LAN, a weak radio wave transmission LAN, or a light transmission LAN for modulating infrared light is selectively used.

Referring to FIG. 3, in-store guidance information search server 3
The combination of 0 and the in-store guidance information search terminal 20 will be described. From the menu screen [FIG. 4 (a)] displayed on the display unit 1 of the in-store guidance information terminal 20, the customer operates the touch panel type operation unit 2 installed on the screen to display the conditions of the item or service of the product to be obtained. Search input by touching with your finger. The search condition data input by the search is transmitted and output to the server communication control unit 31 of the in-store guidance information search server 30 via the communication line 13 by the terminal communication control unit 10a.

When the guide information search server 30 receives the search condition data from the in-store guide information terminal 20, based on the search condition data, although not shown, the sales information is obtained from the item data file and the floor data file. The floor data of the sales floor name is searched for terminal arrangement data and the like and the route is calculated from the terminal arrangement data file, and the search output and operation output data are transmitted from the server communication control unit 31 to the in-store guidance information terminal 20. As the communication means, a wired LAN, a weak radio wave transmission LA
N or an optical transmission LAN that modulates infrared light is selectively used.

The in-store guidance information terminal 20 receives the search and calculation output data at the terminal communication control section 10a, and temporarily stores the data in the reception data memory 12. The display screen generation unit 5 generates a display screen from the handling item and product data of the reception data memory, floor data, terminal arrangement data, route calculation output, menu image data, and the like, and the display unit 1
Is displayed (FIG. 4C). The printing unit 6 includes the display unit 1
And prints out the data of the in-store guidance and information search results displayed and output on the display.

[0018]

The present invention is embodied in the form described above and has the following effects. According to the in-store guidance information search system of the present invention, the customer simply selects and inputs a desired product, store, service or item from the menu screen, and the search unit performs processing on the handled item and product data, floor data, terminal arrangement data, etc. Search output,
The route calculation unit calculates and outputs the route. Based on these search and calculation output results, a guide screen is displayed and output, and at the same time, a print output is also performed. By installing this system at a plurality of locations in a store, many customers can easily search for a sales floor of a target product and obtain a guide map.

[Brief description of the drawings]

FIG. 1 is a block diagram of a basic part of an in-store guidance information search system according to an embodiment of the present invention.

FIG. 2 is a block diagram of a main part of an in-store guidance information search system according to an embodiment of the present invention.

FIG. 3 is a block diagram of a main part of an in-store guidance information terminal according to an embodiment of the present invention;

FIG. 4A is an embodiment of an initial search menu screen according to the present invention. (B) is an embodiment of the intermediate search menu screen according to the present invention. (C) is an embodiment of a search result in-store guidance screen according to the present invention.

FIG. 5 is a block diagram of a main part of a guide device according to the related art.

[Explanation of symbols]

 Reference Signs List 1 Display unit 2 Operation unit 3 Data file unit 3a Handling item and product data file 3b Floor data file 3c Terminal arrangement data file 3d Sales floor image data file 3e Menu image data file 4 Search unit 5 Display image generation unit 6 Printing unit 7 Route calculation Unit 8 system memory 9 control unit 10 communication control unit 10a terminal communication control unit 11 data input unit 12 reception data memory 20 in-store guidance information terminal 30 in-store guidance information search server 31 server communication control unit

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁶ Identification code FI G07F 7/08 H

Claims (16)

[Claims] 1. A display section for displaying information on a sales floor in a store and a product search screen, an operation section on which a customer performs operations such as a sales floor guidance and a product search, and a handling item and product data, floor data, and terminal arrangement data. And a data file unit storing menu image data and the like necessary for the operation of the customer, and a search unit for searching the sales floor of the product requested by the customer input from the operation unit from the data of the data file unit. A route calculation unit that calculates a predetermined route from the sales floor data of the sales floor searched by the search unit and the location data of the terminal operated by the customer; and the search unit output data.
A display screen generating unit for generating a screen to be displayed on the display unit from the route calculation result and the menu image data; a printing unit for printing and delivering the searched and displayed result to a customer; The system memory storing the sequence, the display unit, the operation unit, the data file unit, the search unit, the route calculation unit, the display screen generation unit, the printing unit, etc. read the operation sequence from the system memory and follow the operation sequence. A control unit for controlling, the customer selects and inputs a condition of an item or a service of a desired product from a menu screen displayed on the display unit, and from the data of the data file unit according to the input condition, Search and output the sales floor of the product, calculate and output the route from the position operated by the customer from the search output,
An in-store guidance information search system, wherein the information is displayed on the display unit based on the search output and the calculation output, and printed out from the printing unit. 2. A display unit for displaying information on a sales floor in a store and a product search screen, etc., and an operation provided on the display screen for allowing a customer to operate the sales floor guidance, product search and the like according to a menu displayed on the screen. Section, and stores the processed item and product data files storing data such as where the processed items and commodities are located in the sales floors, and the floor plan such as the layout diagram of each floor and the processed items of each floor. A floor data file and a terminal location data file that stores terminal location data such as where on the floor the device that is currently operating is installed, and a menu that stores menu image data and the like necessary for customer operations A data file unit comprising the image file and the product line requested by the customer input from the operation unit; A search unit that searches from data such as data files, a sales floor data of the sales floor searched by the search unit, the terminal arrangement data, a route calculation unit that calculates a route from the terminal from the floor data, and the like, A display screen generation unit for generating a screen to be displayed on the display unit from the search unit output data, the route calculation result, and the menu image data; and a printing unit for printing and delivering the searched and displayed result to a customer And a system memory storing an operation sequence of the present apparatus, the display unit, the operation unit, the handled item and product data files, the terminal arrangement data file, the floor data file, the menu image file, the search unit, the route calculation unit, A display screen generation unit, a printing unit, and the like read an operation sequence from the system memory and follow the operation sequence. The customer selects and inputs a condition of an item or a service of a desired product from a menu screen displayed on the display unit, and performs the input from the data of the data file unit according to the input condition. Search and output the sales floor of the product, calculate and output the route from the position operated by the customer from the search output, display and output on the display unit based on the search output and the calculation output, and print out from the printing unit. In-store guidance information retrieval system characterized by: 3. A display section for displaying information on a sales floor in a store, a product search screen, etc., an operation section on which a customer performs operations such as the sales floor guidance and product search, and the items handled, product data, floor data, and terminal arrangement data. And a data file section that stores and writes and updates menu image data and the like necessary for customer operation, and a search for searching for a sales floor of a product desired by the customer input from the operation section from the data in the data file section. Unit, a route calculation unit that calculates a predetermined route from the sales floor data of the counter searched by the search unit and the layout data of the terminal operated by the customer, the search unit output data, the route calculation result, And a display screen generation unit for generating a screen to be displayed on the display unit from the menu image data, and a mark for printing and delivering the searched and displayed result to a customer Unit, a communication control unit that performs communication control for updating data in the data file unit via a communication line, a system memory storing an operation sequence of the present apparatus, the display unit, the operation unit, and data. A file unit, a search unit, a route calculation unit, a display screen generation unit, a control unit that reads an operation sequence from the system memory and controls the print unit according to the operation sequence,
The customer selects and inputs a condition of an item or a service of a desired product from a menu screen displayed on the display unit, searches and outputs a sales floor of the product from the data of the data file unit according to the input condition, From the search output, the route from the position operated by the customer is calculated and output, and based on the search output and the calculation output, the display is output to the display unit and the print unit prints out the data. The in-store guidance information search system is characterized in that the update is based on input data from the communication control unit. 4. A display section for displaying information on a sales floor in a store and a product search screen, an operation section on which a customer performs operations such as a sales floor guide and a product search, and a customer input from the operation section. A communication control unit that sends out the sales floor information of the product to an in-store guidance information search server installed in the management section of the store through a communication line, and controls the reception of the search result; and the received handling item and product data, floor data, and terminal arrangement. Data, route data, and a reception data memory that temporarily stores menu image data and the like necessary for customer operation, a display screen generation unit that generates a screen to be displayed on the display unit from the reception data, A printing unit for printing and delivering the searched and displayed results to the customer, a system memory storing an operation sequence of the apparatus, the display unit, the operation unit, and a terminal communication system. , A receiving data memory, a display screen generating unit, a printing unit, and the like, including an operation sequence read from the system memory and a control unit that controls the operation sequence in accordance with the operation sequence. Selecting and inputting from the menu screen displayed on the display unit, transmitting the input conditions to the in-store guidance information search server through a communication line, receiving search result data from the in-store guidance information search server, Is an in-store guidance information search system that is temporarily stored in a reception data memory and generates a display screen based on the temporarily stored data. 5. The in-store guidance according to claim 1, wherein a data input section is provided for updating the data in the data file section, the update data is input, and the data in the data file section is rewritten and updated. Information retrieval system. 6. The data file section is an FDD device using an FD medium, and the data of the data file is updated by an FD medium.
3. The method according to claim 1, wherein a data input section for receiving data for data update is provided to receive update data, or rewrite and update via a communication line. 3. The in-store guidance information search system according to 3. 7. The data file section is an HDD device using an HD medium, and the data of the data file is updated by an HD device.
3. The method according to claim 1, wherein D is replaced, a data input section for receiving data for data update is provided, and update data is received or rewrite update is performed via a communication line. Item 3. An in-store guidance information retrieval system according to item 3. 8. The data file unit is an MO device using a magneto-optical disk (MO) medium, and the data of the data file is updated by replacing the MO or by providing a data input unit for receiving data for data update. 4. The in-store guidance information search system according to claim 1, wherein the update information is received or rewritten and updated via a communication line. 9. The communication control unit is a wired LAN transmission / reception unit, and the data file unit, the handled item and product data file, the terminal arrangement data file,
4. The in-store guidance information search system according to claim 1, wherein update data such as a floor data file and a menu image file is received and rewritten and updated. 10. The communication control unit is a weak radio wave transmission type LAN.
Transmitting and receiving the update data of the data file portion and rewriting and updating the data file portion.
The in-store guidance information retrieval system according to claim 2 or claim 3. 11. The communication control unit according to claim 1, wherein the communication control unit is a transmission / reception unit of an optical communication transmission type LAN, and receives update data of the data file unit and rewrites and updates the data. 3. The in-store guidance information search system according to 3. 12. The in-store guidance information retrieval system according to claim 2, wherein three-dimensional floor data is stored in said floor data file. 13. A sales floor image file that stores the floor data file and an image of the vicinity of the sales floor or an image of a product, and the sales floor image is superimposed on a part of the display screen of the search result. 3. The in-store guidance information search system according to claim 2, wherein: 14. The in-store guidance information search server installed in a management section in a store, wherein the terminal communication control unit is a wired LAN transmission / reception unit, and the search information of a product desired by the customer input from the operation unit is installed in a management section in the store. 5. The in-store guidance information retrieval system according to claim 4, wherein the information is transmitted through a communication line, and the retrieval result is received and input. 15. The terminal communication control unit is a weak radio wave transmission type L.
As an AN transmission / reception means, the search information of the product desired by the customer input from the operation unit is transmitted to the in-store guidance information search server installed in the management section in the store through a communication line, and the search result is received and input. The in-store guidance information search system according to claim 4, wherein: 16. The in-store guidance information search provided in a store management section, wherein the communication control unit is a transmission / reception means of an optical communication transmission LAN, and the search information of a product desired by a customer input from the operation unit is stored in a management section in the store. Sent to the server via a communication line,
5. The in-store guidance information search system according to claim 4, wherein the search result is received and input.