JPH1013870A - Service generating and testing system for call control system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To accelerate and facilitate the generation and the test of a service sequence and the generation of customer data by starting means for inputting service sequence data and customer data to set data in shortage. SOLUTION: When service sequence data is short, a service sequence executing means 3 in a service control means 2 starts a service sequence generating and displaying means 4 by using a data base change reporting means 6 and then sets service sequence data. When customer data is short on the other hand, the means 3 starts customer data feeding and displaying means 5 by using the means 6 and then sets customer data. When service sequence data or customer data is not short, the means 3 judges these two pieces of data and decides the routing destination of a call for testing to execute the service sequence.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service generation / test system, and more particularly to a service generation / test system for a call control system.

[0002]

2. Description of the Related Art Conventionally, as an exchange service control method capable of providing a flexible service according to a user's request, for example, Japanese Patent Laid-Open No. 4-180392 discloses a call control method according to service attribute information of a user who accesses an exchange system. A user profile for selecting a scenario or supplementary service scenario, and a call control scenario that is activated by the user profile when a call occurs, corresponds to the call type requested by the user profile, controls and manages exchange resources, and executes standard services. And an additional service scenario for executing an optional service that cannot be executed in a call control scenario based on a selection by a user profile. According to the conventional switching service control method described in this publication, an increase in the number of services, addition and change of service functions required as services are diversified and complicated, affect the entire system. It can be performed quickly and easily without requiring, and a flexible service can be provided according to the request of the user.

FIG. 6 is a diagram for explaining a conventional switching service control system described in the above-mentioned Japanese Patent Application Laid-Open No. 4-180392.

Referring to FIG. 6, in this conventional switching service control method, a user profile (hereinafter referred to as "U
When a service request (call) is made to the PRF 61), the standard service determination means 64 is activated. Thereby, the standard service determining means 64 determines the corresponding call control scenario (hereinafter referred to as “CCS”) 62 by referring to the standard service selection data 65. Applicable CCS
62, here, accesses the switching resource 68 in the state 1 to set up the call, processes the responded event and proceeds to the next step, and accesses the switching resource 68 in the state 2 to set up the call. , And responds to the event.

When the corresponding CCS 62 detects a point (TCP) at which a supplementary service that cannot be controlled by itself may be activated during a call processing operation in state 2, for example, the UPRF
The optional service determining means 66 of 61 is activated. The optional service determining means 66 determines the corresponding additional service scenario (hereinafter referred to as “ASS”) 63 by referring to the optional service selection data 67 and notifies the corresponding CCS 62. When the service to be started (ASS 63) is notified, the corresponding CCS 62 starts the corresponding ASS 63 in the next step of “ASS running”, and interrupts its own call control operation.

Next, the corresponding ASS 63 has a state a, a state b
In each step of state c, a call control operation based on a unique service specification is performed. The access to the exchange resource 68 by the corresponding ASS 63 is not directly performed as indicated by the dotted line in the figure, but a control message (FC instruction) is sent to the corresponding CCS 62, and the corresponding CCS 62 is accessed using the FC method of the corresponding CCS 62. It controls event processing operations and indirectly accesses the exchange resource 68.

[0007]

However, in the conventional switching service control method described above, there is no means for generating and testing a service, and the number of services is increased, and calls are diversified and complicated in accordance with the number of services. Since the generation and testing of the control scenario and the supplementary service scenario become complicated and cannot be performed quickly, there is a problem that it is not possible to quickly respond to a user request.

[0008] Accordingly, the present invention has been made in view of the above-mentioned problems, and the generation and testing of a service sequence that occurs with an increase in the number of services, diversification and complexity of services, and a service sequence for the same are required. An object of the present invention is to provide a service generation / test method for a call control system that can generate customer data to be used quickly and easily.

[0009]

In order to achieve the above-mentioned object, the present invention relates to a service generation / test method for a call control system, wherein service sequence data (8 in FIG. 1) is used.
Service execution means (3 in FIG. 1) for determining the service sequence (9 in FIG. 1) and the customer data (9 in FIG. 1)
Service sequence generation / display means (4 in FIG. 1) for displaying the service sequence executed by the service sequence execution means and generating service sequence data; and customer data input / display means (4) for inputting and displaying customer data. A database change notifying means (5 in FIG. 1) for notifying the service sequence generation / display means, the customer data input / display means, and the database (7 in FIG. 1) of the change of service sequence data or customer data to the database (7 in FIG. And 6) providing a service generation / test method for a call control system, characterized by comprising:

[0010] In the service generation / test method of the call control system according to the present invention, the service sequence execution means may be configured to provide the service change data via the database change notification means when the service sequence data or the customer data is insufficient. Activate the service sequence generation / display means or the customer data input / display means to prompt data input, and when there is a change in the service sequence data or the customer data, change the database through the database change notification means. It is characterized by changing.

According to the service generation / test method of the call control system of the present invention based on the above configuration, the terminal (FIG. 1)
The test call originated from (0) is routed by the service exchange means (1 in FIG. 1), reaches the service control means (2 in FIG. 1), and the service sequence execution means (2 in FIG. 1) is activated. Is done.

Service sequence execution means (2 in FIG. 1)
When there is a shortage in service sequence data referred to by a certain software component in a service sequence composed of different software components, the service sequence generation unit (6 in FIG. 1) uses the database change notification unit (6 in FIG. 1). Activate display means (4 in FIG. 1) and set service sequence data there.

If there is a shortage in customer data referred to by a certain software component, the customer data input / display means (5 in FIG. 1) is activated using the database change notifying means (6 in FIG. 1). , Set customer data there.

Service sequence execution means (3 in FIG. 1)
If there is no shortage in the service sequence data or customer data, these two data are determined, the destination of the test call is determined (which software component is to be next routed), and the service sequence is executed. I do.

By repeating the above operation, complete service sequence data or customer data can be created from incomplete service sequence data or customer data, and service generation and testing can be realized.

[0016]

Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing a system configuration according to an embodiment of the present invention.

Referring to FIG. 1, a service generation / test method of a call control system according to an embodiment of the present invention includes a terminal 0 such as a telephone, a service exchange means 1 such as an exchange, and a service operated under program control. And control means 2.

The service control means 2 includes a service sequence execution means 3 and a service sequence generation / display means 4
, Customer data input / display means 5, database change notification means 6, and database 7. The database 7 includes service sequence data 8 and customer data 9.

The service sequence execution means 3 receives the service sequence activation event sent from the service exchange means 1, and executes the service sequence with reference to the service sequence data 8 and the customer data 9.

If the reference to the service sequence data 8 fails or is insufficient during the execution of the service sequence, the service sequence execution means 3
The execution of the service sequence is interrupted, the service sequence generating / displaying means 4 is activated using the database change notifying means 6, prompting the input of the corresponding data in the service sequence data 8, and displaying the executed service sequence.

Similarly, if the reference to the customer data 9 fails or becomes insufficient during the execution of the service sequence, the service sequence execution means 3 interrupts the execution of the service sequence and the database change notification means 6 Activate customer data input / display means 5 using
The input of the corresponding data in the customer data 9 is prompted.

When the input of the service sequence data 8 or the customer data 9 is completed, the service sequence execution means 3 is notified of the change of the database 7 by using the database change notification means 6, and the execution of the service sequence is resumed. .

Next, the operation of the embodiment of the present invention will be described.

FIG. 2 is a sequence diagram for explaining the operation of the embodiment of the present invention.

Referring to FIGS. 1 and 2, a service sequence activation event (S1) transmitted from a service exchange means (hereinafter referred to as "SSP") 1 is received by a service sequence execution means (hereinafter referred to as "SCP") 3. Is done.

The SCP 3 sends a service sequence data inquiry (S2) to the database change notification means (hereinafter referred to as "DBMOD") 6 using the information included in the service sequence activation event (S1) as a key. Further, the SCP 3 transmits a service execution sequence display request (S3) to the service sequence generation / display means (hereinafter referred to as "SCE") 4. FIG. 3 and FIG.
Fig. 4 schematically shows the internal configuration of E4 and its operation status.

The SCE 4 receives the key information at the service sequence activation event receiving section 12 (see FIG. 3). Further, the SCE 4 identifies and displays the service sequence portion executed in response to the service execution sequence display request (S3) from the SCP 3 as an unexecuted portion (14 and 1 in FIG. 4).
5).

If there is no service sequence data corresponding to the key in the service sequence data 8, the DBMOD 6 transmits “no data” (S 4) to the SCP 3. When receiving no data (S4), the SCP 3 transmits a service sequence data creation request (S5) to the SCE 4.

Upon receiving the service sequence data creation request (S5), the SCE 4 displays the service sequence data corresponding to the key and waits for an input (see the service sequence data generating means 16 in FIG. 4). After the input of the service sequence data corresponding to the key is completed, the SC
E4 completes data creation for DBMOD6 (S6)
Send

The DBMOD 6 instructs the database 7 to update the service sequence data corresponding to the key (11 in FIG. 1), and the database 7 updates the service sequence data 8. DBMOD6 is SCP3
Sends a data creation end notification (S7) to the SCP 3 to request the SCP 3 to resume the execution of the service sequence that has been interrupted since the inquiry of the service sequence data (S2).

On the other hand, the service sequence data 8
If there is service sequence data corresponding to the key, the SCP 3 sends a service sequence data inquiry (S8) to the DBMOD 6, and the SCE 4
, A service execution sequence display request (S9) is transmitted to DBMOD6. Since there is service sequence data corresponding to the key, DBMOD6 transmits data presence (S10) to SCP3, and SCP3 data exists (S10).
To resume execution of the service sequence.

Note that the execution of the service sequence requires the customer data 9.

When the call control function element (hereinafter referred to as “FC”) 13 (refer to FIG. 3) of the call control system determines that customer data is necessary for executing the service sequence, the FC 13 determined as such is A customer data inquiry (S11) is transmitted to DBMOD6.

The DBMOD 6 stores the FC 1 in the customer data 9.
If there is no customer data required for No.3, no data is transmitted to SCP3 (S12). When receiving no data (S12), the SCP 3 sends a customer data display creation request (S13) to the customer data input / display means (hereinafter referred to as "SMP") 5.

The SMP 5 issues a customer data display creation request (S
13), it waits for the input of customer data (see customer data input / display means 17 in FIG. 4). After the input of the customer data is completed, the SMP 5 transmits a data creation end (S14) to the DBMOD 6.

The DBMOD 6 instructs the database 7 to input the customer data update request (11 in FIG. 1), and the database 7 updates the customer data 9. DBM
The OD 6 notifies the SCP 3 of the completion of the data creation (S 1
5) is transmitted, and the execution of the service sequence is resumed by the SC.
Request to P.

On the other hand, if the customer data 9 includes the customer data necessary for the FC 13 (see FIG. 3), the SCP 3
Queries DBMOD6 for customer data (S16)
The DBMOD 6 transmits necessary data to the SCP 3 (S17) because the DBMOD 6 has the necessary customer data. The SCP 3 receives the data (S 17) and restarts the execution of the service sequence.

[0039]

Next, in order to more specifically describe the above-described embodiment of the present invention, an embodiment of the present invention will be described in detail with reference to the drawings.

FIG. 5 is a diagram for explaining an embodiment of the present invention.

Referring to FIG. 5, a service key (data value "1") is used as service sequence activation event information.
And a dial number (data value “123456”).

The SCP 3 extracts a service key (“1”) as key information necessary for determining a service sequence from the service sequence activation event information, and
A service sequence data inquiry (S2) is transmitted to MOD6. If the service sequence data (sequence number) has not been set, the SCP 3 uses the SCE 4 to create the service sequence data. When the data creation is completed, SCE4
Send data creation end (S6) to OD6,
The MOD 6 notifies the SCP 3 of the completion of the data creation (S
7) to notify the SCP 3 of the end of data creation. Upon receiving this notification, the SCP 3 restarts the execution of the service sequence.

When the SCP 3 encounters the call control function element FC 18 (see FIG. 4) necessary for the customer data 9, the SCP 3 sends the dial number “1” to the DBMOD 6.
23456 "as key information for customer data inquiry (S
11) is sent. Here, if the customer data (customer ID, incoming number) has not been set, the SCP 3 creates the customer data using the SMP5. When the data creation is completed, the SMP 5 sends a data creation end (S14) to the DBMOD 6, and the DBMOD 6 sends a data creation end notification (S15) to the SCP 3 to notify the SCP 3 of the end of the data creation. SCP receiving this notification
3 restarts the execution of the service sequence.

[0044]

As described above, according to the present invention,
If the service sequence data or customer data is incomplete, it is possible to activate the means for inputting these data and set the data, so that even if the service sequence data or customer data is incomplete, the service generation and test Can be realized.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a system configuration according to an embodiment of the present invention.

FIG. 2 is a sequence diagram illustrating an operation of the exemplary embodiment of the present invention.

FIG. 3 is a diagram schematically illustrating an internal configuration of a service sequence generation / display unit (SCE) according to the embodiment of the present invention.

FIG. 4 is a diagram schematically showing an operation state of a service sequence generation / display means (SCE) shown in FIG. 3;

FIG. 5 is a diagram for explaining one embodiment of the present invention.

FIG. 6 shows a conventional switching service control method (Japanese Unexamined Patent Publication No.
FIG. 039).

[Explanation of symbols]

 0 terminal 1 service exchange means (SSP) 2 service control means 3 service sequence execution means (SCP) 4 service sequence generation / display means (SCE) 5 customer data input / display means (SMP) 6 database change notification means (DBMOD) 7 Database 8 Service sequence data 9 Customer data 10 Data change notification 11 Data change request 12 Service sequence activation event receiving unit 13, 15, 18 Call control function element (FC)

Claims (3)

[Claims] In a service generation / test method of a call control system, a service sequence executing means for determining service sequence data and customer data and executing a service sequence, and displaying a service sequence executed by the service sequence executing means. Service sequence generation / display means for generating service sequence data, customer data input / display means for inputting / displaying customer data, service sequence generation / display means for changing service sequence data or customer data, and the customer data A service generation / test method for a call control system, characterized by comprising: input / display means and database change notification means for notifying the database. 2. The service sequence execution means according to claim 2, wherein said service sequence data or said customer data is insufficient, said service sequence generation / display means or said customer data input / display means via said database change notification means. 2. The call control according to claim 1, further comprising the step of: prompting the user to input data and changing the database via the database change notifying means when the service sequence data or the customer data is changed. System service generation and test method. 3. A service sequence is executed while determining a shortage of service sequence data or customer data.
Produce complete service sequence data or customer data from incomplete service sequence data or customer data by prompting for required service sequence data or customer data each time there is a shortage in service sequence data or customer data Service generation and call control system
Test method.