JPH10112756A - Speech storage device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To automatically confirm whether or not the opposite party listens to a message by a preliminarily specified time in a speech storage device which is used with an electronic private branch exchange(PBX). SOLUTION: This speech storage device is provided with a message management area 7, and in the area 7, a caller ID number, listening state check date and hour, a listening state that shows whether a message is listened to or not and a notification state that shows whether the listening state is notified or not are set. The speech storage device monitors current day and hour and listening state check day and hour, confirms whether a listening state is already listened to or not if a notification state shows that it is not notified yet when the current day and hour passes the listening state day and hour, notifies a subscriber caller that it is listened to when it is listened to and notifies the subscriber caller that it is not listened to when it is not listened to.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a voice storage device, and more particularly to a voice storage device used with a private branch exchange (PBX).

[0002]

2. Description of the Related Art Generally, this kind of voice storage device is a PBX.
And is used to record a message from a telephone housed in the PBX or to play back a previously recorded message.

As such a voice storage device, for example,
Japanese Patent Laid-Open Publication No. Sho 61-225957 is known. This voice storage device is provided with a mailbox management table for storing the number of outgoing messages, the number of incoming messages, and the mail number for each subscriber. I have. Further, the voice storage device is provided with a message management table for storing a caller number, a callee number, and a message storage position for each mail number, and stores a message in a storage area corresponding to the message storage position. It has become.

[0004] In the above-mentioned voice storage device, in order to prevent the mail (message) from staying in the mailbox, a time obtained by adding a predetermined time to the time at which the message from the sender arrives (the incoming time) is automatically transmitted. The time is monitored, and if the message is not reproduced (taken out) by the time the message is automatically sent, the called party corresponding to the message is called and the message is automatically notified.

[0005]

As described above, in the conventional voice storage device, when the message automatic transmission time comes, the called party corresponding to the mail (message) is automatically called, so that the mail subscriber can be called. This eliminates the need to constantly check whether a message is staying in its own mailbox or not, and also enables the message to be delivered regardless of the operation of the other party.

However, in the conventional voice storage device,
The caller does not always hear the message by the time he or she wants to hear the message; that is, the message does not always reach the callee by the time the caller intended, and the caller listens to the message. It is impossible to confirm whether the called party has listened to the message before the desired time (desired time). Therefore, it is necessary for the caller to inquire the callee as to whether the callee has heard the message before the desired time.

[0007] In addition, there is a problem that the message cannot be delivered unless the other party (the called party) does not respond to the call at the automatic message transmission time or if the respondent is not the person who should hear the message. is there.

It is an object of the present invention to provide a voice storage device capable of automatically confirming whether or not a partner has listened to a message by a predetermined time.

[0009]

According to the present invention, there is provided a voice storage apparatus for use with a private branch exchange accommodating a plurality of subscriber telephones, each subscriber having a subscriber ID number and the subscriber ID number. A message management area having a mailbox in which a subscriber telephone number is registered corresponding to the above, a voice storage unit for storing a message from the subscriber, and a message management unit provided corresponding to the subscriber ID number When a destination ID number and a listening state check date and time are given by the subscribed caller, the ID number of the subscribed caller and the listening state check date and time are set in the message management unit corresponding to the destination ID number. And a listening state indicating whether the subscriber indicated by the destination ID number has listened to the message, and notifying the originating subscriber of the listening state. First means for setting a notification state indicating whether or not the current state and the listening state check date and time have been monitored at a preset cycle, and the notification state has been set when the current date and time have passed the listening state check date and time. Indicates that the notification has not been received, confirms whether or not the listening state has been listened to, and if the listening has been completed, notifies the subscribed caller that it has been listened to; if not, the subscribed caller has not been heard. And a second means for notifying the voice storage device.

[0010]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below with reference to the drawings.

Referring to FIG. 1, a voice storage device 4 according to the present invention is connected to a private branch exchange (PBX) 3, in which telephones 1 and 2 are accommodated. The PBX 3 controls the telephones 1 and 2 as is well known.

Now, when the subscriber A (sender) sends a message to the subscriber B (receiver) using the telephone 1, the subscriber A calls the voice storage device 4 from the telephone 1 via the PBX 3. Then, in order to access the voice storage device 4,
From the telephone 1, an operation for inputting the ID number and service type of the subscriber A is performed.

Assume that a mail creation request has been input for a service type. In this case, in response to a response from a control unit (hereinafter, referred to as a voice control unit: not shown) of the voice storage device 4, the ID number of the subscriber B designated as the destination and the listening state check date and time are input. , Record the message. The ID number and the listening state check date and time of the subscriber B are given to the voice storage device 4 as the destination ID number and the check date and time information, respectively.

Referring to FIG. 2, voice storage device 4 is provided with voice storage unit 5, mailbox 6, message area management unit 7, and internal clock 8, and mailbox 5 has a plurality of mailboxes. It has a management area,
In each mailbox management area, its ID number and subscriber telephone number are registered for each subscriber. In the illustrated example, the ID of the subscriber A is stored in the mailbox management area 61.
The number 61a and the subscriber number 61b are registered, and the ID number 62a and the subscriber number 62b of the subscriber B are registered in the mailbox management area 62. On the other hand, the message management area 7 includes a plurality of message management units 71 and 7.
The message management units 71 and 72 correspond to the ID numbers 61a and 62a, respectively. Each of the message management units 71 and 72 has a sender ID number column 71a and 72a, a listening status check date and time column 71b and 72b, a listening status column 71c and 72c, a notification status column 71d and 72d, and a message storage location column 71e and 72e. Exists.

As described above, the subscriber B's ID number and listening state check date and time are given to the voice storage device 4 as destination ID number and check date and time information, respectively. To start recording a message, the voice control unit sets a state in the message management unit 72, for example. Specifically, the voice control unit sets the ID number of the subscriber A to the sender ID.
The input date and time (check date and time information) are set in the listening status check date and time column 72b in the number column 72a, and the storage position of the stored message (for example, the message 51) is set in the message storage position column 72e. Further, the voice control unit sets the unlisted state in the listening state column 72c and initializes the notification state column 72d to unnotified. Then, the voice control unit associates the message management unit 72 secured from the message management area 7 with the mailbox management area 62 that manages the subscriber B's ID number 62a and subscriber telephone number 62b.

As described above, from subscriber A to subscriber B
When the posting of the message to is completed, the voice storage device (voice control unit) waits for the subscriber B to listen to the message and sets the message 51 as a monitoring target.

As described above, the audio storage device is provided with the clock 8, and at a predetermined cycle (for example, every one minute), the audio control unit operates the listening state check columns 71b and 72.
.. and the current date and time are sequentially compared. If the check date and time has passed the current date and time, and there is a message management unit in which the notification status column 71d, 72d,. The subscriber ID number set in the mailbox 6 is searched based on the sender ID number set in the sender ID number field of the section to find a subscriber ID number that matches the sender ID number.

Here, it is assumed that the sender ID number set in the sender ID number column 72a matches the subscriber ID number 61a. The voice control unit reads out the subscriber telephone number 61b corresponding to the subscriber ID number 61a, and calls the telephone 1 by referring to the subscriber telephone number 61b.

When the telephone 1 answers the call, the voice control unit prompts for a subscriber ID number. When the subscriber ID number is accepted, the sender ID number set in the message management unit 72 and the reception ID number are compared. Check whether they match. As a result, if they match, the voice control unit checks the listening status column 72c of the message management unit 72, and if it is unlisted, the voice storage unit 5 sends the unlisted notification message 5
Play 10 Then, notification completion is set in the notification state column 72d of the message management unit 72. On the other hand, when the listening has been completed, the voice control unit reproduces the listening completion notification message 511.

On the other hand, if the listening status notification destination is busy, no response, or ID number mismatch, the voice control unit responds to the subscriber A based on the sender ID number set in the message management unit 72. Mailbox management area 61
A non-listening notification message 510 or a listened message 511 is posted according to whether or not the user has already listened.

If the message deletion is instructed by the operation of the subscriber B before notifying the subscriber A of the listening state, the voice control unit deletes the message 51 managed by the message management unit 72 and subscribes. After the notification of the listening state to the person A, the message management unit 72 is released.

On the other hand, after notifying the subscriber A of the listening state,
When the message deletion is instructed by the operation of the subscriber B, the voice control unit deletes the message 51 managed by the message management unit 72 and releases the message management unit 72.

In this manner, after the message is posted, the listening state is automatically notified to the sender, so that the sender can communicate with the receiver by a predetermined time without contacting the receiver. A confirmation can be made as to whether the recipient has listened to the message.

[0024]

As described above, according to the present invention, a management area is provided corresponding to a message, and a message listening notification time (listening state check date and time) is monitored. Since the sender is notified of whether or not the message has been received, the sender can automatically confirm whether or not the recipient has listened to the message without contacting the recipient. In other words, the present invention has an effect that it is possible to automatically confirm whether or not the message has been heard by the other party by the time designated in advance, and the sender confirms whether or not the message has been heard and immediately takes appropriate action. Can take.

[Brief description of the drawings]

FIG. 1 is a diagram showing an example of a private branch exchange system using a voice storage device according to the present invention.

FIG. 2 is a diagram illustrating an example of a voice storage device illustrated in FIG. 1;

[Explanation of symbols]

 1 and 2 telephone 3 private branch exchange (PBX) 4 voice storage device 5 voice storage unit 6 mailbox 7 message management area 8 internal clock

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Naoki Yuasa 3-18-21 Shibaura, Minato-ku, Tokyo NEC Engineering Co., Ltd.

Claims (5)

[Claims] 1. A voice storage device used with a private branch exchange accommodating a plurality of subscriber telephones, wherein a subscriber ID number and a subscriber telephone number corresponding to the subscriber ID number are registered for each subscriber. A mailbox, a voice storage unit for storing a message from the subscriber, and a message management area having a message management unit provided corresponding to the subscriber ID number. When a destination ID number and a listening state check date and time are given, an ID number of the subscribed sender and the listening state check date and time are set in the message management unit corresponding to the destination ID number, and a subscriber indicated by the destination ID number is set. A listening state indicating whether the message has been heard and a notification state indicating whether the calling state has been notified to the calling subscriber are set. A first means for monitoring the current date and time and the listening status check date and time at a preset cycle, and when the current date and time has passed the listening status check date and time, the notification status indicates unnotified. Second means for confirming whether or not the listening state has been listened, notifying the subscribed caller of the completion of the listen if the listen has been completed, and notifying the subscribed caller of the unlisted if not listened. A voice storage device comprising: 2. The voice storage device according to claim 1, wherein said second means transmits said signal when said current date and time has passed said listening status check date and said notification status indicates "not notified". The subscriber ID matching the caller ID number by searching the mailbox based on the caller ID number
If the number exists, the subscriber telephone is called as the listening state notification destination according to the telephone number corresponding to the subscriber ID number, and when the input ID number is received from the listening state notification destination, the input ID number and the caller ID are received. A voice storage device characterized in that it is determined whether or not the numbers match, and if they match, it is determined whether or not the listening state has been heard. 3. The voice storage device according to claim 2, wherein said second means, when notifying said listening state, instructs said subscriber indicated by said destination ID number to delete said message. A voice storage device for erasing a message and releasing the message management unit after notifying the listening state. 4. The audio storage device according to claim 2, wherein the second means notifies the listening state after the notification.
When the subscriber indicated by the destination ID number instructs to delete the message, the message is deleted and the message management unit is released when the subscriber deletes the message. 5. The voice storage device according to claim 2, wherein the second means is configured to determine whether the listening status notification destination is busy, not responding, or the input ID number and the outgoing call. If the caller ID number does not match, an unlisted message or a listened message is posted to the subscriber's mailbox based on the caller ID number set in the message management unit. Voice storage device.