JPH10105437A - System for monitoring remote place host machine fault situation - Google Patents

Abstract

PROBLEM TO BE SOLVED: To report fault information to a terminal equipment only when the fault which requires fault correspondence work by a development and supporting system engineer occurs in a remote place host machine fault situation monitoring system for reporting fault information to the terminal equipment where the development and supporting system engineer exists when the fault occurs in a host machine. SOLUTION: When message information 20 is generated in the host machine 1, an information collecting part 13 judges whether or not message information 20 is the one designated to be reported to the terminal equipment 3 as fault information based on first designating information which is registered in a fault management file 18. Only when the information collecting part 13 judges that it is, a communication control part 11 reports message information 20 to the terminal equipment 3 as fault information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote host machine fault status monitoring system for notifying fault information of a fault occurring in a host machine from a host machine to a terminal device installed at a remote location.

[0002]

2. Description of the Related Art In recent years, in online systems,
A large number of host machines are often installed in a large number of areas, and countermeasures against the failures have become an important issue. By the way, in such a system, when a failure occurs in the host machine, it is dealt with by a local operator if it can be dealt with by an operator assigned to the site. Contact the development and support system engineer in
In general, local operators collect fault information and perform fault recovery work according to instructions from development and support system engineers.

[0003]

In the above-mentioned conventional technology, there is a problem that it takes a long time from the occurrence of a failure to the time when a development / support system engineer performs a failure handling operation. The reason is that failure information is obtained indirectly from a local operator, and failure information cannot be obtained until a certain period of time has elapsed since the failure occurred.

Japanese Patent Application Laid-Open No. Hei 6-250886 discloses that
It describes a technique for notifying a remote monitoring system of failure information when a failure occurs in a computer system. If this technology is applied to notify the development / support system engineer of the failure information, the development / support system engineer can quickly obtain the failure information when a failure occurs in the host machine. However, according to the above-described conventional technology, the fault information is notified to the remote monitoring system every time a fault occurs in the computer system. The system is notified. Therefore, if the above-described technology is applied to notify the development / support system engineer of failure information, the development / support system engineer
Each time the trouble information is notified, it is determined whether or not the response can be made on the basis of the notified failure information, or a contact with a local operator is made to confirm whether or not the response can be made on the site. Work must be done, which places a heavy burden on development and support system engineers.

[0005] Therefore, an object of the present invention is to provide a remote host machine fault status that can immediately notify fault information after a fault occurs only when a fault that requires a fault handling operation by a development / support system engineer occurs. It is to provide a monitoring system.

[0006]

SUMMARY OF THE INVENTION In order to achieve the above object, the present invention provides a remote host machine for notifying a terminal installed at a remote site of fault information of a fault that has occurred in the host machine. In the fault status monitoring system, the host machine registers, out of message information generated in its own host machine, designation information for specifying message information to be notified as fault information to the terminal device when the message information is generated. A failure management file, an information collection unit that determines whether the message information is the message information specified by the specified information when the message information is generated, and the information collection unit specifies the message information by the specified information. Processing control for notifying the terminal device of the message information as failure information when the message information is determined to be message information; With the door, the terminal device includes a display unit for displaying fault information notified from the host machine.

In the above configuration, when message information is generated in the host machine, the information collecting unit
It is determined whether or not the generated message is specified by the specification information registered in the failure management file. If the message is specified by the specified information, the processing control unit notifies the terminal device of the message information.

Further, according to the present invention, in order for the user of the host machine to freely change the message information notified as the fault information, the host machine changes the content of the fault management file according to the user's instruction. It has a management file change unit.

In the above configuration, when the user instructs to change the content of the fault management file, the fault management file changing unit changes the content according to the command.

Further, according to the present invention, fault information other than the fault information notified to the terminal device is stored in the host machine,
If the development / support system engineer at the terminal device installation location needs the trouble information stored in the host machine to determine the cause of the trouble, etc., the host In a remote host machine fault status monitoring system for notifying fault information of a fault occurring in the host machine from a machine to a terminal device installed in a remote place, the host machine includes a fault information storage file, First designation information for notifying the terminal device as failure information when the occurrence of the message information in the host machine and specifying the message information to be stored in the failure information storage file;
A failure management file in which second designation information for designating message information that only needs to be accumulated in the failure information accumulation file as failure information at the time of occurrence is registered, and the contents of the failure management file are changed according to a user's instruction. A failure management file change unit that, when the message information is generated, determines whether the message information is the message information specified by the first and second specification information;
Alternatively, if it is determined that the message information is specified by the second specified information, an information collecting unit that stores the message information in the failure information storage file; 1, when it is determined that the message is specified by the specified information, the processing control unit notifies the terminal device of the message information, and stores the message information in the fault information storage file according to a fault information read command from the terminal device. A failure information reading unit that reads fault information that has been sent to the terminal device, and the terminal device includes a display unit that displays fault information from the host machine, and reads the fault information to the host machine. A configuration for transmitting a command is provided.

In the above configuration, when the message information generated in the host machine is the message information specified by the first specification information, the processing control unit sets the message information as the failure information to the terminal. The information is transferred to the device, and the information collecting unit stores the message information as fault information in the fault information storage file. If the message information generated in the host machine is the message information specified by the second specification information, the information collection unit stores the message information as the failure information in the failure information storage file.

Further, the development / support system engineer at the installation location of the terminal device needs not only the fault information sent from the host machine but also the fault information stored in the fault information storage file of the host machine. In this case, a failure information read command is sent to the host machine. In accordance with the failure information read command, the failure information reading unit in the host machine reads the failure information from the failure information storage file and transmits the failure information to the terminal device.

[0013]

Embodiments of the present invention will now be described in detail with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of the present invention, which comprises a host machine 1, a terminal device 3, and a line 2 connecting the two.

The terminal device 3 includes a display unit 31 and an input unit 32
And

The host machine 1 includes a communication control unit 11, a processing control unit 12, an information collecting unit 13, a failure information reading unit 14, a display unit 15, an input unit 16, a failure management file changing unit 17, , A failure management file 18 and a failure information storage file 19.

In the failure management file 18, message information which is reported to the terminal device 3 as failure information and stored in the failure information storage file 19 among message information generated in the host machine 1 at the time of occurrence thereof is stored in the failure management file 18. First specification information to be specified and second specification information to specify message information that only needs to be stored in the failure information storage file 19 as failure information when the information is generated are registered. Here, the message information specified by the first specification information is used as message information notifying the occurrence of a failure that cannot be dealt with by the operator of the host machine 1, and the message information specified by the second specification information is used by the host machine 1. Message information notifying that the first occurrence has occurred, which is not specified by the first specification information.

The failure management file change unit 17 is provided with the input unit 1
6 has a function of changing the first and second designation information registered in the failure management file 18 in accordance with a user's instruction input from Step 6.

The communication control section 11 has a function of controlling communication with the terminal device 3.

The information collection unit 13 determines whether the message information 20 generated in the host machine 1 is the message information specified by the first and second specification information registered in the failure management file 18. And a function of storing the message information 20 as failure information in the failure information storage file 19 when it is determined that the message information is specified by the first or second specification information.

When the information collection unit 13 determines that the message information 20 is the message information specified by the first specification information, the processing control unit 12 sends the message information 20 to the communication control unit 11. The function to request the transfer to the terminal device 3, the function to pass the failure information read command sent from the terminal device 3 to the failure information reading unit 14, and the function to transfer the failure information passed from the failure information reading unit 14. It has a function of requesting the communication control unit 11 and the like.

The failure information reading unit 14 is provided with the processing control unit 1
2 has a function of reading fault information from the fault information storage file 19 in accordance with the fault information read command passed from the server 2 and passing the read fault information to the processing control unit 12.

The operation will be described below with reference to the flowchart of FIG.

The information collecting unit 13 constantly monitors the occurrence of the message information 20, and when the message information 20 occurs in the host machine 1, acquires the message information 20 (S
1). Note that the message information is information output by an operating system, an application program, or the like in order to notify an administrator of the host machine 1, a user, or the like of a state of the system, an execution state of the program, and the like.

When the message information 20 is obtained, the information collecting unit 13 stores the message information in the failure management file 1.
It is determined whether or not the information is specified by the first specification information registered in No. 8 (S2).

When it is determined that the information is specified by the first specification information, the information collection unit 13
Stores the acquired message information 20 in the failure information storage file 19 and passes it to the processing control unit 12 (S
3). The process control unit 12 passes the message information 20 passed from the information collection unit 13 to the communication control unit 11 and requests the communication device 11 to notify the terminal device 3 of the message information as failure information (S
4). The communication control unit 11 receiving this request notifies the terminal device 3 of the message information 20 as the failure information (S
5). Thereby, the failure information of the failure that has occurred in the host machine 1 is displayed on the display unit 31 of the terminal device 3. Therefore, when a failure occurs in the host machine 1, the development / support system engineer at the installation location of the terminal device 3 can immediately obtain the failure information, and can quickly perform the failure handling work.

In S2, the message information 20
If it is determined that the message information 20 is not specified by the first specification information, the information collecting unit 13 determines whether the message information 20 is specified by the second specification information (S6). .

If it is determined that the message is specified by the second specification information, the message information 20 is stored in the failure information storage file 19 as the failure information (S
7) If it is determined that the information is not specified by the second specification information, the process ends.

Further, the development / installation at the installation location of the terminal device 3
If the support system engineer determines that the fault information is sent from the host machine 1 and that the fault information stored in the fault information storage file 19 is also necessary for investigating the cause of the fault, the input unit 32 Input a failure information read command. Upon receiving the failure information read command from the input unit 32, the terminal device 3 sends it to the host machine 1.

This command is sent to the line 2, the communication control unit 1
1, passed to the failure information reading unit 14 via the processing control unit 12. In the failure information reading unit 14, the failure information storage file 1 is stored in accordance with the passed failure information read command.
9 is read out and stored in the processing control unit 1.
Hand over to 2. The processing control unit 12 includes a failure information reading unit 14
Is passed to the communication control unit 11 and a request to transfer it to the terminal device 3 is made. Thus, the failure information read from the failure information storage file 19 by the failure information reading unit 14 is sent to the terminal device 3 and displayed on the display unit 31.

[0031]

FIG. 3 is a block diagram showing an embodiment of the present invention.
A host machine 4 composed of a general-purpose computer and the like, a terminal device 6 composed of a workstation and the like,
And a line 5 connecting the two.

The terminal device 6 includes a display unit 61 such as a CRT,
An input unit 62 such as a keyboard is provided.

On the host machine 4, a fault monitoring control program 41 and a fault management file change program 46 operate. The fault monitoring control program 41 includes a communication control task 42, an operation processing control task 43, a fault information collecting task 44, and a fault information reading task 45. Further, the host machine 4 includes a failure management file 47, a failure information storage file 48, a CRT 49, and a keyboard 50.

In the failure information management file 47, of the message information generated in the host machine 4, the message information to be notified to the terminal device 6 as the failure information at the time of occurrence and to be stored in the failure information storage file 48. The first specification information to be specified and the second specification information to specify message information that only needs to be stored in the failure information storage file 48 as failure information at the time of occurrence are registered. As shown in FIG. 4, the first designation information is included in message information that needs to be notified to the terminal device 6 as failure information when it occurs and to be stored as failure information in the failure information storage file 48. Message ID (DEV
99, IO 90,...), And the second specified information is the message I included in the message information that only needs to be stored in the failure information storage file 48 when it occurs.
D (PR01,...). In addition, the first and second
The fault type information is registered corresponding to each message ID constituting the designated information. In the present embodiment, the message information specified by the first specification information is
The message information for notifying the occurrence of a failure that cannot be dealt with by the operator of the host machine 4 is specified, and the message information specified by the second specified information is specified by the first specified information for notifying the host machine 4 that the fault has occurred. Not with message information.

The failure management file change program 46
According to the user's instruction input from the keyboard 50,
It has a function of changing the contents of the failure management file 47.

The communication control task 42 has a function of controlling communication with the terminal device 6.

The failure information collection task 44 is configured to register the first and second message IDs registered in the failure management file 47 with the same message ID as the message ID included in the message information 51 generated in the host machine 4. The function of determining whether or not the message exists in the specified information, or the message information 51 when it is determined that the message is present in the first or second specified information, corresponds to the message information 51 in the failure management file 47. It has a function of storing in the fault information storage file 48 as fault information by pairing with the fault type information registered in advance.

The operation processing control task 43 has a function of requesting the processing control section 12 to transfer message information, passing a failure information read command sent from the terminal device 6 to the failure information read task 45, and the like.

The fault information read task 45 reads fault information from the fault information storage file 48 in accordance with a fault information command from the terminal device 6 and executes the operation processing control task 4.
3 has the function of passing.

FIG. 5 is a flow chart showing a processing example of the host machine 4 when the message information 51 is generated in the host machine 4. The operation of this embodiment will be described below with reference to the drawings.

The fault information collection task 44 constantly monitors the occurrence of the message information 51, and when the message information 51 occurs in the host machine 4, acquires the message information 51 (S11). Here, "11:51 DEV99
A failure has occurred in the magnetic disk unit. Device ID =
It is assumed that message information 51 such as "****** failure code = aaaa" has occurred. In the message information 51, "DEV99" is the message ID.

When the message information 51 is obtained, the failure information collection task 44 searches the failure management file 47,
The message ID “D” included in the message information 51
It is checked whether "EV99" exists in the first designation information (S12, S13).

Now, for example, assuming that the contents of the failure management file 47 are those shown in FIG. 4, the determination result in S13 is YES, and the failure information collection task 44 proceeds to S14.
Is performed.

In S14, the failure information collection task 44
Creates failure information in which the message information 51 and the failure type information “magnetic disk” are paired, stores it in the failure information storage file 48 in the next S15,
The message information 51 is passed to the driving process control task 43.

The operation processing control task 43 edits the message information 51 passed from the failure information collection task 44 into a format to be displayed on the display device 61 of the terminal device 6, and then passes the edited message information 51 to the communication control task 42, where A request is made to notify the terminal device 6 as information (S16). The communication control task 42 receiving this request notifies the terminal device 6 of the edited message information 51 as failure information (S1).
7). As a result, the display unit 61 of the terminal device 6 displays “11:
51 A device failure has occurred. Failure description: Magnetic disk device failure Device ID = **** Failure code = aaaa "
Is displayed.

Therefore, the development / support system engineer at the installation location of the terminal device 6 can immediately obtain failure information when a failure occurs in the host machine 1.

If the determination result in S13 is NO, the failure information collecting task 44 sends the message information 51
To determine whether or not the same message ID as the message ID “DEV99” included in the second specified information registered in the failure management file 47 exists (S18). Then, when it is determined that it exists in the second designation information, the same processing as that in S14 and S15 described above is performed (S19 and S20), and when it is determined that it does not exist, the processing ends.

Further, the development / installation at the installation location of the terminal device 6
If the support system engineer determines that the failure information is sent from the host machine 4 and that the failure information stored in the failure information storage file 48 is also necessary for investigating the cause of the failure, the input unit 62. Input a failure information read command. When a failure information read command is input from the input unit 62, the terminal device 6 sends it to the host machine 4. The failure information read command may include a failure type as a parameter.

The failure information read command sent from the terminal device 6 is added to the failure information read task 45 via the line 5, the communication control task 42, and the operation processing control task 43. The failure information read task 45 reads failure information from the failure information storage file 48 in accordance with the failure information read command added from the operation processing control task 43, and stores the read failure information in the operation processing control task 4.
Pass to 3. When the failure information read command includes a failure type as a parameter, the failure information read task 45 performs only the failure information of the above failure type in the failure information stored in the failure information storage file 48. Is read out and passed to the operation processing control task 43. The driving process control task 43 passes the failure information passed from the failure information read task 45 to the communication control task 42. Thereby, the communication control task 42 notifies the terminal device 6 of the failure information.

[0050]

As described above, according to the present invention, when message information is generated in the host machine, the message information is specified based on the specified information such as the message ID stored in the failure management file. An information collection unit that determines whether or not the message information is to be notified to the terminal device as failure information; and, if the information collection unit determines that the message information is to be notified as failure information to the terminal device, the message information is transmitted to the terminal. It has a processing control unit that notifies the device. Therefore, only when a failure that requires a failure handling work by a development / support system engineer occurs in the host machine, the development / Failure information can be notified to the support system engineer. Therefore, it is possible to quickly perform the failure handling work by the development / support system engineer without increasing the burden on the development / support system engineer.

Further, according to the present invention, since the failure management file changing unit for changing the content of the failure management file according to the user's instruction is provided, the user of the host machine can freely send message information for notifying the terminal device as failure information. Can be set.

Further, the present invention provides a fault information storage file for storing fault information other than the fault information notified to the terminal device, and a fault information storage file in response to a command sent from the terminal device. The development / support system engineer at the installation location of the terminal device is notified from the host machine to investigate the cause of the failure, because it has a failure information readout unit that notifies the terminal device of the failure information stored in the terminal device. If the trouble information stored in the trouble information storage file becomes necessary in addition to the trouble information, the trouble information can be easily obtained.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an example of an embodiment of the present invention.

FIG. 2 is a flowchart illustrating a processing example of a host machine 1;

FIG. 3 is a block diagram of an embodiment of the present invention.

FIG. 4 is a diagram showing an example of the contents of a fault management file 18;

FIG. 5 is a flowchart showing a processing example of a host machine 4;

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... Host machine 11 ... Communication control part 12 ... Processing control part 13 ... Information collection part 14 ... Failure information readout part 15 ... Display part 16 ... Input part 17 ... Failure management file change part 18 ... Failure management file 19 ... Failure information accumulation File 20 Message information 2 Line 3 Terminal device 31 Display unit 32 Input unit 4 Host machine 41 Fault monitoring control program 42 Communication control task 43 Operation processing control task 44 Fault information collection task 45 Fault Information reading task 46 ... Failure management file change program 47 ... Failure management file 48 ... Failure information storage file 49 ... CRT49 50 ... Keyboard 51 ... Message information 5 ... Line 6 ... Terminal device 61 ... Display unit 62 ... Input unit

Claims (5)

[Claims] In a remote host machine fault status monitoring system for notifying fault information of a fault occurring in a host machine from a host machine to a terminal device installed in a remote place, the host machine comprises: A failure management file in which, among message information generated in the host machine, designation information for designating message information to be notified to the terminal device as failure information at the time of occurrence, is registered. An information collection unit that determines whether the information is the message information specified by the specification information; and if the information collection unit determines that the information is the message information specified by the specification information, the message information is A processing control unit for notifying the terminal device as failure information, wherein the terminal device comprises: A failure status monitoring system comprising a display unit for displaying failure information notified from a remote host machine. 2. The remote host machine fault status monitoring system according to claim 1, wherein the host machine includes a fault management file change unit that changes the content of the fault management file according to a user's instruction. 3. The remote host machine fault status monitoring system according to claim 2, wherein said designation information comprises a message ID included in message information to be notified to said terminal device when it occurs. . 4. A remote host machine fault status monitoring system for notifying fault information of a fault occurring in the host machine from a host machine to a terminal device installed in a remote place, wherein the host machine has a fault. An information storage file, and a first specification for notifying the terminal device as failure information at the time of occurrence and specifying message information to be stored in the failure information storage file among message information generated in the host machine. A failure management file in which information and second designation information for designating message information that only needs to be stored in the failure information storage file as failure information when the failure occurs are registered; and a user instructs the contents of the failure management file. And a failure management file change unit that changes the message information according to the first message information. It is determined whether or not the message information is specified by the second specification information. If it is determined that the message information is the message information specified by the first or second specification information, the message information is replaced with the failure information. An information collection unit to be stored in a storage file; and when the information collection unit determines that the message information is specified by the first specification information, the message information is notified to the terminal device. A processing control unit; and a failure information reading unit that reads failure information stored in the failure information storage file according to a failure information read command from the terminal device and transmits the failure information to the terminal device. A display for displaying fault information from the host machine, and a fault information read command to the host machine; Remote host machine failure condition monitoring system characterized by comprising a structure for transmitting. 5. The message I included in message information which is notified to the terminal device at the time of occurrence thereof and which is stored in the fault information storage file.
5. The remote host machine failure according to claim 4, wherein the second designation information comprises a message ID included in message information to be notified to the terminal device at the time of occurrence. Condition monitoring system.