JPH0998212A - Method for recording voice speech - Google Patents

Abstract

PROBLEM TO BE SOLVED: To attain efficient retrieval of data by inserting a mark to a required part of speech data through the key entry or mouse entry during recording of voice speech in the voice communication system connecting to a PBX or a public network. SOLUTION: In the voice communication system having a telephone control section 1 controlling n interface with a PBX or a public network, a an in-speech voice monitor control section 2, a voice recording section 3, and a voice input output section 4, in the case of voice speech recording, a data detection mark is inserted to recording data by applying key entry or mouse entry to a required part of the data during recording. A position of the mark inserted to the recording data is set by mark insert position setting control.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice call recording system in a voice communication system connected to a PBX or a public network.

[0002]

2. Description of the Related Art In a conventional voice communication system connected to a PBX or a public network, other information such as data search information is not added to the recorded data during voice call recording. No, it is composed of only voice data from the start of recording voice until the end of recording.

[0003]

In the prior art,
If you try to retrieve the desired data from the recorded data after you record a voice call, you have to search for the desired information from the beginning of the data, which is inefficient in searching for the data. Searching for the data I want from particularly large recordings is time consuming and inefficient.

An object of the present invention is to make it possible to retrieve recorded data of call recording efficiently in a voice communication system.

[0005]

To achieve the above object, in the present invention, a mark can be inserted into the recorded data by giving a key input and a mouse input to a necessary portion during a call recording. .

In order to further improve the efficiency of data retrieval, several levels of importance can be added to marks that can be inserted into recorded data during call recording.

Further, in order to solve the problem that when a mark is inserted in the recorded data, there is a time lag between when the mark is inserted and the mark is inserted in the recorded data by key input or mouse input. The position of the mark inserted in the recorded data can be set.

[0008]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of the present invention will be described in detail below with reference to the drawings.

FIG. 1 is a diagram showing the configuration of a voice communication system which is an embodiment of the present invention. In FIG. 1, the voice communication system comprises a telephone control unit 1 for controlling an interface for connecting to a PBX or a public network, a voice monitor output unit 2 during a call, a voice recording unit 3, and a voice input / output unit 4.

The telephone control unit 1 which controls the interface for connecting to the PBX or the public network receives the outgoing signal from the other party and sends the incoming signal to the other party. The voice monitor output unit 2 during a call receives voice information and outputs it to the voice input / output unit 4. The voice recording unit 3 receives voice information during a call from the voice monitor control unit 2 during a call and records it. The voice input / output unit 4 is a microphone / speaker or a handset, and inputs / outputs voice.

When an outgoing signal is sent from the PBX or the public network side, the telephone control unit 1 which controls the interface for connecting to the PBX or the public network receives the outgoing signal of the other party and sends the incoming signal to the other party. Voice calls are possible. When the voice is sent, the voice is output to the voice input / output unit 4 through the voice monitor control unit 2 during a call. When recording voice during a call, voice information is sent from the voice monitor control unit 2 during the call to the voice recording unit 3, and the voice data during the call is digitized and saved as a file.

When a key input or a mouse input is given at a necessary portion during a call recording, the identification data corresponding to the time of the recorded data is maintained. Hereinafter, this information is called a mark.

FIG. 2 is a diagram showing a data format of recorded data in the voice communication system according to the embodiment of the present invention.
This is the data format when a key or mouse input is given during call recording and a mark is inserted in the recorded data. Also,
FIG. 3 is a diagram showing a data format of recorded data when a mark is given importance in a voice communication system according to an embodiment of the present invention. By adding several levels of importance to the mark in this way, when searching for data, you can immediately retrieve the desired data by specifying the importance instead of searching for the mark from the beginning of the recorded data. .

FIG. 3 is a diagram showing a position where a mark is actually inserted after designating a mark insertion in the voice communication system according to the embodiment of the present invention. In reality, it is conceivable that there will be a time lag between when the mark is inserted and when the mark is inserted into the recorded data by key input or mouse input. In this case, due to this time difference, the data for several seconds will be in front of the mark, and the desired voice information will be lost when searching. In that case, the previous mark must be searched again. FIG. 5 is a diagram for explaining a method for solving this problem, and is a diagram showing a mark insertion position setting control in the voice communication system according to the embodiment of the present invention. A setting control regarding the position where the mark is inserted is provided, and the mark is actually inserted at a position before the position where the mark is inserted when a key is input or the mouse is input. By using this mark insertion position setting control, it is possible to set the mark even after listening to the content of the story a little.

When retrieving data from recorded data, if a mark inserted at the time of recording is detected, it is possible to jump to the desired data and immediately retrieve the voice information.

[0016]

According to the present invention, in a voice communication system connected to a PBX or a public network, a mark can be inserted into recorded data during call recording, so that data can be retrieved efficiently. .

[Brief description of drawings]

FIG. 1 is a diagram showing a configuration of a voice communication system according to an embodiment of the present invention.

FIG. 2 is a diagram showing a data format of recorded data in a voice communication system according to an embodiment of the present invention.

FIG. 3 is a diagram showing a data format of recorded data when a mark is given importance in a voice communication system according to an embodiment of the present invention.

FIG. 4 is a diagram showing a position where a mark is actually inserted after the mark insertion is designated in the voice communication system according to the embodiment of the present invention.

FIG. 5 is a diagram showing a mark insertion position setting control in the voice communication system according to the embodiment of the present invention.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Telephone control section for controlling an interface for connecting to a PBX or a public network, 2 ... Voice monitor control section during a call, 3 ... Voice recording section, 4 ... Voice input / output section, 5 ... Voice data, 6 ... Mark, 7 ... Mark importance, 8 ... Time difference between key input and mark insertion, 9 ... Mark insertion position setting control.

Claims (3)

[Claims] 1. A voice communication system having a telephone control unit for controlling an interface for connecting to either a PBX or a public network, a voice monitor output unit during a call, a voice recording unit, and a voice input / output unit. When recording the output from the monitor output section with the voice recording section, when a key input or mouse input operation is instructed to a necessary part, a mark for data search is added to the recorded data at that time How to record voice calls. 2. The voice call recording method according to claim 1, wherein several degrees of importance are added to the data search mark to be inserted into the recorded data of the call recording. 3. The insertion of the mark is set at a position counter to the time in consideration of a time difference that occurs from when the position where the mark is inserted to when the mark is actually inserted is taken into consideration. The voice call recording method according to claim 1.