JPH0983766A - Facsimile equipment - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make a fault repair request without any trouble if the facsimile transmitting function of the facsimile equipment gets out of order. SOLUTION: If the facsimile transmitting function gets out of order, the facsimile equipment 1 instructs a personal computer 2 to sent a document informing a predetermined specific address of the occurrence of a fault by using the FAX modem connected to the personal computer 2, which FAXes the repair request document to the predetermined specific address through a pay telephone line according to the instruction.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a facsimile apparatus for transmitting / receiving facsimile data via a public line.

[0002]

2. Description of the Related Art A conventional facsimile apparatus has means for automatically facsimile-transmitting a document for requesting repair of the failure to a predetermined destination by utilizing the facsimile transmission function of the apparatus itself when a failure occurs. There is a facsimile device provided (for example, see Japanese Patent Laid-Open No. 3-252267).

Further, a personal computer to which a printer is connected is connected, and when the function of the printer fails, a means for automatically sending a document for requesting repair of the failure to a predetermined destination is provided. There was also a fax machine.

[0004]

However, in the conventional facsimile apparatus as described above, when the facsimile transmission function of the apparatus itself fails, a document for requesting repair of the failure is sent to a predetermined destination. I can't
There has been a problem that it takes time and effort to request a service company for a breakdown.

The present invention has been made in view of the above points, and it is an object of the present invention to enable a trouble request to be made without trouble when the facsimile transmission function of a facsimile apparatus fails.

[0006]

In order to achieve the above object, the present invention has a facsimile transmitting means for transmitting facsimile data through a public line, a facsimile receiving means for receiving facsimile data transmitted through the public line, and a personal computer. In a facsimile apparatus equipped with a data transmission means for connecting a computer and transmitting data to the personal computer, when the facsimile transmission means fails, the data transmission means connects the personal computer to the personal computer. The above-mentioned fax modem is used to provide failure notification document sending command means for commanding to send the document notifying the occurrence of the failure to a predetermined destination.

Further, in a facsimile apparatus having the above-mentioned facsimile transmitting means, facsimile receiving means, and data transmitting means, when a failure occurs in the facsimile transmitting means, the data transmitting means causes the personal computer to notify the personal computer. It is preferable to provide failure notification voice message transmission command means for instructing the use of a telephone function connected to a personal computer to transmit a voice message notifying the occurrence of the failure to a predetermined destination.

Further, in a facsimile apparatus having the above-mentioned facsimile transmitting means, facsimile receiving means and data transmitting means, when a failure occurs in the facsimile transmitting means, the data transmitting means causes the personal computer to notify the personal computer. It is preferable to use a printer connected to the personal computer and provide repair request document print command means for instructing to print a facsimile transmission document for requesting repair for the occurrence of the above failure.

Further, in the facsimile apparatus provided with the above-mentioned facsimile transmitting means, facsimile receiving means, and data transmitting means, the failure notification document transmission command means, the failure notification voice message transmission command means, and the repair request document as described above. It is preferable to provide a print command means, a failure notification document transmission command means, a failure notification voice message transmission command means, and a repair request document print command means for selecting which to operate.

Further, in the facsimile apparatus having the above-mentioned facsimile transmitting means, facsimile receiving means, and data transmitting means, the failure notification document transmission command means, the failure notification voice message transmission command means, and the repair request document as described above. It is preferable to provide print command means, failure notification document transmission command means, failure notification voice message transmission command means, and priority setting means for setting the priority order of operation of the repair request document print command means.

A facsimile apparatus according to the present invention comprises a facsimile transmitting means for transmitting facsimile data through a public line, and a facsimile receiving means for receiving the facsimile data.
A personal computer is connected to the personal computer to transmit data to the personal computer. When a failure occurs in the facsimile transmitting means, the fault notification document transmission command means causes the data transmitting means to send the personal computer to the personal computer. When a fax modem is connected to a personal computer, the fax modem connected to the computer is instructed to send a document notifying the occurrence of the failure to a predetermined destination. The repair request document can be automatically notified to the address of the service company or the like.

When a failure occurs in the facsimile transmission means, the failure notification voice message transmission command means notifies the personal computer in the data transmission means of the occurrence of the failure by using the telephone function connected to the personal computer. If you order to send a voice message to a predetermined destination, if the personal computer has a telephone function, the telephone function automatically sends a repair request voice message to the destination such as a service company. Can be sent to.

Further, when a failure occurs in the facsimile transmission means, the repair request document print command means causes the data transmission means to use the printer connected to the personal computer for the personal computer, and requests the repair for the occurrence of the failure. If a printer is connected to the personal computer, the facsimile transmission document for printing is instructed to be printed by the printer, and the facsimile transmission document for the repair request is printed by the printer, and the document is immediately transmitted by another facsimile device to a service company or the like. Can be notified to Further, even when there is no communication means such as the fax modem and telephone function as described above, it is possible to request a repair for the failure relatively quickly.

If the selecting means selects which of the failure notification document transmission command means, the failure notification voice message transmission command means, and the repair request document print command means to operate, the personal computer can be used. If any of the fax modem, telephone function, and printer is connected, the above-described processing for notifying the destination of the service company can be executed. Further, when the fax modem, telephone function, and printer are all connected to the personal computer, the user can execute the processing by the most convenient means.

Further, if the priority setting means sets the operation priority of the failure notification document transmission command means, the failure notification voice message transmission command means, and the repair request document print command means, the user can It is possible to preferentially execute the process by the most convenient means, and to provide a user-friendly environment for the user.

[0016]

Embodiments of the present invention will be specifically described below with reference to the drawings. FIG. 1 is a diagram showing the configuration of a data processing system that employs a facsimile apparatus according to an embodiment of the present invention. This data processing system
A personal computer (PC) 2 is attached to a facsimile device 1 that transmits and receives facsimile data through a public line.
Is connected so that data can be transmitted.

The facsimile apparatus 1 has a function of transmitting and receiving facsimile data through a public line, and a facsimile transmission of a document of a repair request to a predetermined destination and a voice message of the repair request to a personal computer 2 when a facsimile transmission failure occurs. It is equipped with a function to instruct to print a facsimile document for sending or requesting repair.

The personal computer 2 has a function of performing various data processing, a facsimile transmission of a repair request document to a predetermined destination using a fax modem, and a telephone function based on a command from the facsimile apparatus 1. It is provided with a function of transmitting a voice message of a repair request or printing a facsimile document of a repair request using the printer 26.

FIG. 2 is a block diagram showing the internal structure of the facsimile apparatus 1 of FIG. This facsimile machine 1
Is a scanner 11, a plotter 12, an encoding / decoding unit 1
3, a modem 14, a network control device 15, an operation display unit 16, a system control unit 17, a personal computer (PC) connection unit 18, a telephone set 19, a system bus 20, and the like.

The scanner 11 is a document reading device that optically reads a document image to be transmitted by facsimile and extracts image information (facsimile data). The plotter 12 is a printing device such as a laser system, an inkjet system, or a thermal transfer system that prints an image of image information received by facsimile or an image of a copy of an original on a recording sheet to record the image.

The encoding / decoding unit 13 performs data compression by encoding the image information to be transmitted by facsimile by a known encoding method such as the MH method, while decoding the received image information to reproduce the original image information. Perform the process. The modem 14 modulates the image information and transmits it to the destination via the network control device 15 by facsimile, or demodulates the image information received by facsimile from the source, and also transmits various procedure signals for controlling facsimile transmission / reception.

The network control device 15 is connected to the telephone line 19 and is also connected to a public line. The telephone line 19 performs a predetermined line control for making and receiving a call to and from the public line, and the image information by the modem 14 is provided. Perform predetermined line control for facsimile transmission / reception.

That is, the network control device 15 functions as a facsimile transmitting means for transmitting facsimile data via the public line and a facsimile receiving means for receiving the facsimile data transmitted via the public line.

The operation display unit 16 displays various operation states of the apparatus on a display such as an LCD, and the user inputs various operation information by using various input keys of the keyboard.
The system control unit 17 has a built-in microcomputer including a CPU, a ROM, a RAM, etc., controls the entire facsimile apparatus, and performs a facsimile transmission failure occurrence process according to the present invention.

That is, when a failure occurs in the facsimile transmission means such as the network control device 15, the system control unit 17 causes the PC connection unit 18 to send the personal computer 2 a fax modem connected to the personal computer 2. Used, it fulfills the function of failure notification document transmission command means for instructing to send a document notifying the occurrence of a failure to a predetermined destination.

When a failure occurs in the facsimile transmission means, the PC connection unit 18 uses the telephone function connected to the personal computer 2 to give a voice message in advance to notify the occurrence of the failure. It also functions as failure notification voice message transmission command means for instructing the transmission to a predetermined destination.

Further, when a failure occurs in the facsimile transmission means, a printer connected to the personal computer 2 is used for the personal computer 2 by the PC connection section 18, and a facsimile transmission document for requesting repair for the occurrence of the failure is used. To function as a repair request document print command means for instructing to print.

Furthermore, when a failure occurs in the facsimile transmission means, based on the selection result instructed by the user, the failure notification document transmission command means, the failure notification voice message transmission command means, and the repair request document print command means. Also functions as a means for activating any of the above.

When a failure occurs in the facsimile transmission means, the failure notification document transmission command means, the failure notification voice message transmission command means, and the repair request document print command means are operated based on the priority order set by the user. Performs the function of the actuating means.

Further, when a failure occurs in the facsimile transmission means, the operation display section 16 activates any of the failure notification document transmission instruction means, the failure notification voice message transmission instruction means, and the repair request document print instruction means. It fulfills the function of a selection means for selecting.

Further, when a failure occurs in the facsimile transmission means, priority order setting means for setting the operation priority order of the failure notification document transmission command means, the failure notification voice message transmission command means, and the repair request document print command means. Also functions.

Personal computer (PC) connection section 1
8 sends data to the personal computer 2. That is, the PC connection unit 18 functions as a data transmission unit that transmits data to the personal computer 2.

The telephone set 19 is a handset for transmitting and receiving voice to and from the other party via a public line connected by the network control device 15. The system bus 20 is a signal line for the above-mentioned units to mutually exchange various control signals and data.

FIG. 3 is a block diagram showing the internal configuration of the personal computer 2 of FIG. The personal computer 2 includes a keyboard 21, a mouse 22, a display 23, a fax (FAX) modem 24, a network control device 25, a printer 26, a system control unit 27, a fax (FAX) connection unit 28, a telephone 29, a storage device 30,
And a system bus 31 and the like.

The keyboard 21 and the mouse 22 are input devices for the user to input various operation information. The display 23 is a display device such as a CRT or LCD for displaying various work screens and images.

The FAX modem 24 transmits / receives image information to / from a public line by facsimile via the network control device 25. The network control unit 25 is connected to a telephone 29 and is also connected to a public line. The telephone 29 performs a predetermined line control for making and receiving a call to and from the public line, and a facsimile of image information by the FAX modem 24. Perform predetermined line control for transmission and reception.

The printer 26 is a printing device such as a laser printer, an ink jet printer, and a dot printer for printing data processed by the personal computer 2 or data received by facsimile on a recording paper.

The system control unit 27 includes a CPU, a ROM,
And a built-in microcomputer consisting of RAM and the like,
In addition to controlling the entire personal computer,
Based on an instruction from the facsimile apparatus 1 according to the present invention, a repair request agency process is performed when a facsimile transmission failure occurs.

That is, the system control unit 27 uses the FAX modem 24 based on a command from the facsimile apparatus 1 to send a document notifying the occurrence of a failure to a predetermined destination. Fulfill.

Also, based on a command from the facsimile machine 1, the function of a means for transmitting a voice message notifying the occurrence of a failure to a predetermined destination by using the telephone function of the network control device 25 or the like. Fulfill Further, the printer 26 is used based on an instruction from the facsimile apparatus 1 to function as a means for printing a facsimile transmission document for requesting repair for occurrence of a failure.

The fax (FAX) connection section 28 receives data from the facsimile apparatus 1. Telephone 29
Is a handset for transmitting and receiving voice to and from the other party via a public line connected by the network control device 25.

The storage device 30 stores various image information of a repair request document, information for generating a voice message of the repair request, a facsimile number of a destination of the repair request, a telephone number, and various other types handled by this personal computer. A memory such as a floppy disk device, a hard disk device, or an optical disk device that stores data. The system bus 31 is a signal line for the above-mentioned units to mutually exchange various control signals and data.

Next, the processing of the facsimile apparatus 1 of this data processing system will be described. The facsimile machine 1
Facsimile transmission function Activates the failure detection function. FIG.
3 is a flowchart showing a process of detecting a facsimile transmission function failure in the facsimile apparatus 1.

In this process, the facsimile transmission no-good (NG) counter is reset in step (indicated by "S" in the figure) 1, and the process proceeds to step 2 to perform facsimile transmission N.
G Reset the recipient list.

After that, it proceeds to step 3 to judge whether or not the facsimile transmission operation has been executed, and if so, it proceeds to step 4 to judge whether or not a facsimile transmission error has occurred, and if so, step 5 Then, it is judged whether the destination is not on the facsimile transmission NG destination list, and the process returns to step 3 if the destination is not on the facsimile transmission NG destination list.

By the judgment in step 5, the facsimile transmission N
If the destination is not in the G destination list, proceed to step 6 to increment the facsimile transmission NG counter by 1 and proceed to step 7 to determine whether or not the facsimile transmission NG counter is equal to or more than a preset number of times. If not, the process returns to step 3, but if the number of times is equal to or more than that, the process proceeds to step 8 to start the process upon occurrence of a facsimile transmission failure.

FIG. 5 is a flowchart showing the processing when a facsimile transmission failure occurs in the facsimile apparatus 1. This process is performed in step (indicated by "S" in the figure) 11 by determining whether or not the facsimile transmission function has failed by the detection process of the above-described facsimile transmission function failure detection function, and if the facsimile transmission function has failed, step In step 12, it is determined whether a fax (FAX) modem is connected to the personal computer (PC).

If the FAX modem is connected to the personal computer in the determination in step 12, step 13
Then, the process proceeds to step (1) to instruct the personal computer to send a facsimile of the repair request document to a predetermined destination using the FAX modem, and the process is completed.

If the FAX modem is not connected to the personal computer in the determination in step 12, the process proceeds to step 14 and it is determined whether or not the personal computer has a telephone function (is connected). For example, the process proceeds to step 15 where the personal computer is instructed to use the telephone function to send a voice message requesting repair to a predetermined destination, and the process is terminated.

If it is determined in step 14 that the personal computer does not have a telephone function, the process proceeds to step 16 to determine whether or not the printer is connected to the personal computer. Using this command, the personal computer is instructed to print the repair request document, and this process ends. Step 16
If it is determined that the printer is not connected to the personal computer, the processing is ended as it is.

Further, the processing when the facsimile transmission failure occurs will be described. The facsimile device 1 monitors whether the facsimile transmission function has failed (S1).
1). If the facsimile transmission function has not failed, the monitoring is continued as it is, but if the facsimile transmission errors to the other party of different facsimile transmissions occur continuously for a predetermined number of times, it is determined that the facsimile transmission function has failed. Then, the processing when a facsimile transmission failure occurs is started.

The predetermined number of times for determining that the facsimile transmission function is out of order can be set to an arbitrary value on the operation display unit of the facsimile apparatus 1.

When the facsimile transmission function is out of order and the fax modem is connected to the personal computer 2 (S12), the repair request document prepared in advance in the personal computer 2 is the destination of the preset facsimile number. A command for facsimile transmission to is sent to the personal computer 2 (S13).

Upon receiving the command from the facsimile machine 1, the personal computer 2 uses the connected fax modem 24 to send the prepared repair request document to the destination of the preset facsimile number. Send by fax. If the fax modem 24 is not connected to the personal computer 2, a repair request command using other means is issued.

If the personal computer 2 has a telephone function when the facsimile transmission function has failed (S1
4) Send an instruction to the personal computer 2 to send a voice message of a repair request prepared in advance to the personal computer 2 to the destination of the preset telephone number (S15).

When the personal computer 2 receives the command from the facsimile machine 1, the personal computer 2 uses the telephone function of the connected network control device 25 to make a call, and sends a voice message of a repair request prepared in advance. Send to the other party with a preset phone number.

When the facsimile transmission function fails, the personal computer 2 has neither the fax modem 24 nor the telephone function, and a printer is connected (S1).
6) Send a command to the personal computer 2 to print a repair request document prepared in advance in the personal computer 2 (S17).

Upon receiving the command from the facsimile apparatus 1, the personal computer 2 prints a repair request document prepared in advance by the connected printer 26. Then, the user uses another facsimile machine to facsimile-transmit the document to the destination described in the transmitted document.

When the facsimile apparatus 1 determines whether the personal computer 2 is connected to the FAX modem, the telephone function, and the printer, the information indicating which is connected to the personal computer 2 is registered in advance. Alternatively, the determination may be made based on the information, or the personal computer 2 may be inquired as to which is connected.

Next, a description will be given of the processing when any one of the FAX modem, the telephone function, and the printer is selected in the facsimile transmission failure processing. First, the user operates the operation display unit 16 of the facsimile machine 1 to display the personal computer 2 when a facsimile transmission failure occurs.
Select and specify the processing type of the repair request agency.

This processing judges whether or not the facsimile transmission function has failed by the detection processing of the above-described facsimile transmission function failure detection function, and if the facsimile transmission function has failed, the use of the FAX modem of the personal computer is selected. It is determined whether or not it has been done.

Based on that judgment, the FA of the personal computer
If the use of the X-modem is selected, the FAX modem is used to instruct the personal computer to send the repair request document by facsimile to a predetermined destination, and the process is terminated.

If the use of the FAX modem of the personal computer is not selected, it is judged whether or not the use of the telephone function of the personal computer is selected, and if it is selected, the telephone function is used. The personal computer is instructed to send a voice message requesting repair to a predetermined destination, and this processing is ended.

Further, if the use of the telephone function of the personal computer is not selected, it is judged whether or not the use of the printer of the personal computer is selected, and if it is selected, a repair request is made using the printer. The personal computer is instructed to print the document, and this process ends.

If none of the use of the fax modem, telephone function, and printer of the personal computer is selected, any one of them may be selected by default.

Next, a description will be given of the processing in the case where the priority order of the FAX modem, the telephone function, and the printer to be operated is set during the facsimile transmission failure processing. First, the user gives a priority order to the facsimile apparatus 1 from the operation display section 16 for the processing type of the repair request agency by the personal computer 2 when the facsimile transmission failure occurs, for example, fax modem, telephone function, and printer in this order. The case of setting will be described.

This processing judges whether or not the facsimile transmission function has failed by the detection processing of the above-mentioned facsimile transmission function failure detection function, and if the facsimile transmission function has failed, based on the preset priority order, First,
Determine whether the use of a fax modem on the personal computer is connected.

Based on that judgment, the FA of the personal computer
If the X-modem is connected, the FAX-modem is used to instruct the personal computer to send the repair request document by facsimile to a predetermined destination, and the process is terminated.

If the FAX modem of the personal computer is not connected, it is judged whether or not the personal computer has a telephone function, and if there is, the telephone function is used to request a repair to a predetermined destination. The personal computer is instructed to send the voice message, and this process ends.

Further, if the personal computer does not have a telephone function, it is determined whether or not a printer is connected to the personal computer, and if so, the printer is used to print a repair request document to the personal computer. Command and end this process.

Next, a repair request proxy process in the personal computer 2 when the facsimile transmission failure of the facsimile apparatus 1 occurs will be described. FIG. 6 is a flowchart showing a repair request proxy process in the personal computer 2.

In this process, it is judged in step (indicated by "S" in the figure) 21 whether or not a signal from the facsimile apparatus is received, and if received, the process proceeds to step 22 and the FAX is performed.
If it is a communication command for a repair request document using a modem, and if it is a communication command for a repair request document using a FAX modem, the process proceeds to step 23 to use the FAX modem and request a predetermined repair to a predetermined destination. Send the document.

If it is determined in step 22 that the communication command is not a repair request document using the FAX modem, step 24
Go to step 25 to determine whether it is a repair request voice communication command using the telephone function, and if it is a repair request voice communication command using the telephone function, proceed to step 25 to use the telephone function,
A voice message of a predetermined repair request is sent to a predetermined destination.

If it is determined in step 24 that the communication command is not a repair request voice using the telephone function, the process advances to step 26 to determine whether the command is a printer output command for the printer. Then, a predetermined repair request document is printed on the printer. If it is determined in step 26 that the command is not the printer output command, the flow advances to step 28 to display an error.

Further, this processing will be described. The personal computer 2 activates the signal monitoring software from the facsimile machine 1 to monitor the command signal when the facsimile transmission failure from the facsimile machine 1 occurs (S21).

Then, when a signal is received from the facsimile machine 1 and the signal is a communication command of a repair request document using the FAX modem 24 (S22), the FAX modem 24 is used to recognize the user who requests the repair. A preset repair request document containing information is transmitted by facsimile to a preset service company or the like (S23).

If the received signal is a communication command for a voice message requesting repair using the telephone function using the network control device 25 (S24), the telephone function is used for voice message data for requesting repair. Voice message data of information such as a code number for recognizing the user is added, and the voice message is transmitted to a preset destination such as a service company (S25).

Further, when the received signal is a printer output command to the printer 26 (S26), the printer 26 is used and a predetermined repair request of the preset request including the information for recognizing the user requesting the repair is described. The FAX transmission document is printed (S27). Then, if none of the above commands is satisfied, an error display indicating that an unrecognizable signal has been received is displayed on the display 23 (S28).

In any of the above cases, data that can identify the user of the facsimile machine in which a failure has occurred is included in a document or voice message. Thus, when the facsimile transmission function of the facsimile machine fails,
Requests for repairs can be made using other communication means.

Further, the repair department receives the repair request at the time when the failure occurs, so that the user can be promptly dealt with. Furthermore, a repair request can be made promptly without bothering the user.

In the facsimile apparatus of this embodiment, when the facsimile transmission function fails, a fax modem connected to a personal computer is used to automatically send a document requesting repair of the failure to a service company by facsimile. Therefore, a repair request can be made without the user's trouble, and this function is executed immediately when a failure occurs, so that the repair department can quickly respond.

When the facsimile transmission function fails, the telephone function connected to the personal computer can be used to automatically send the voice requesting the repair of the failure to the service company. The repair request can be made without the need for the user, and this function is executed immediately when a failure occurs, so that the repair department can promptly respond.

Further, when the facsimile transmission function fails, a printer connected to the personal computer can be used to print a document requesting repair of the failure, so that the user can print the document to another facsimile device. This makes it possible to easily request repairs simply by sending a fax.

Furthermore, it is possible to select which of the above-mentioned FAX modem, telephone function and printer is used,
Since the priority order of the operations can be set, it is possible to construct a usage environment that is easy for the user to use.

[0085]

As described above, according to the facsimile apparatus of the present invention, when the facsimile transmission function fails, a failure request can be made quickly.

[Brief description of drawings]

FIG. 1 is a diagram showing the configuration of a data processing system that employs a facsimile apparatus according to an embodiment of the present invention.

FIG. 2 is a block diagram showing an internal configuration of the facsimile apparatus 1 according to the embodiment of the present invention.

FIG. 3 is a block diagram showing an internal configuration of a personal computer 2 according to the embodiment of the present invention.

FIG. 4 is a flowchart showing a process of detecting a facsimile transmission function failure in the facsimile apparatus 1 according to the embodiment of the present invention.

FIG. 5 is a flowchart showing a process when a facsimile transmission failure occurs in the facsimile apparatus 1 according to the embodiment of the present invention.

FIG. 6 is a flowchart showing repair request proxy processing in the personal computer 2 according to the embodiment of the present invention.

[Explanation of symbols]

 1: Facsimile device 2: Personal computer (PC) 11: Scanner 12: Plotter 13: Encoding / decoding unit 14: Modem 15, 25: Network control device 16: Operation display unit 17, 27: System control unit 18: Personal computer (PC) connection section 19, 29: Telephone set 20, 31: System bus 21: Keyboard 22: Mouse 23: Display 26: Printer 24: Fax (FAX) modem 28: Fax (FAX) connection section 30: Storage device

Claims (5)

[Claims] 1. A facsimile transmission means for transmitting facsimile data via a public line, a facsimile reception means for receiving facsimile data transmitted via a public line, and a data transmission for connecting a personal computer to transmit data to the personal computer. And a facsimile modem connected to the personal computer is used by the data transmission means to notify the occurrence of the failure when the facsimile transmission means has a failure. And a failure notification document transmission command means for instructing to transmit the document to a predetermined destination. 2. A facsimile transmission means for transmitting facsimile data through a public line, a facsimile receiving means for receiving facsimile data transmitted through the public line, and a data transmission for connecting a personal computer to transmit data to the personal computer. In a facsimile apparatus including means, when a failure occurs in the facsimile transmission means, the data transmission means notifies the personal computer of the occurrence of the failure by using a telephone function connected to the personal computer. And a failure notification voice message transmission command means for instructing to transmit a voice message to a predetermined destination. 3. A facsimile transmission means for transmitting facsimile data via a public line, a facsimile reception means for receiving facsimile data transmitted via a public line, and a data transmission for connecting a personal computer to transmit data to the personal computer. And a repair request for the occurrence of the failure by using a printer connected to the personal computer by the data sending means when the failure occurs in the facsimile sending means. A facsimile apparatus, comprising: a repair request document print command means for instructing to print a facsimile transmission document for a facsimile. 4. A facsimile transmission means for transmitting facsimile data via a public line, a facsimile reception means for receiving facsimile data transmitted via a public line, and a data transmission for connecting a personal computer to transmit data to the personal computer. And a facsimile modem connected to the personal computer is used by the data transmission means to notify the occurrence of the failure when the facsimile transmission means has a failure. Failure notification document transmission command means for instructing to transmit a document to a predetermined destination, and when the facsimile transmission means has a failure, the data transmission means instructs the personal computer to A failure notification voice message sending command means for commanding to send a voice message notifying the occurrence of the failure to a predetermined destination by using a telephone function connected to the personal computer; and the facsimile sending means. When a failure occurs in the computer, the data transmission means instructs the personal computer to use a printer connected to the personal computer to print a facsimile transmission document for requesting repair for the occurrence of the failure. A request document print command unit, and a selection unit for selecting which of the failure notification document transmission command unit, the failure notification voice message transmission command unit, and the repair request document print command unit to operate are provided. Characteristic facsimile machine. 5. A facsimile transmission means for transmitting facsimile data through a public line, a facsimile reception means for receiving facsimile data transmitted through a public line, and a data transmission for connecting a personal computer to transmit data to the personal computer. And a facsimile modem connected to the personal computer is used by the data transmission means to notify the occurrence of the failure when the facsimile transmission means has a failure. Failure notification document transmission command means for instructing to transmit a document to a predetermined destination, and when the facsimile transmission means has a failure, the data transmission means instructs the personal computer to A failure notification voice message sending command means for commanding to send a voice message notifying the occurrence of the failure to a predetermined destination by using a telephone function connected to the personal computer; and the facsimile sending means. When a failure occurs in the computer, the data transmission means instructs the personal computer to use a printer connected to the personal computer to print a facsimile transmission document for requesting repair for the occurrence of the failure. The request document print command means, the failure notification document transmission command means, the failure notification voice message transmission command means, and the priority setting means for setting the operation priority of the repair request document print command means are provided. A facsimile machine characterized by.