JPH0946428A - Voice storage device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To surely transmit a required message by allowing the operation of designating a message destination independently of a talking state. SOLUTION: A PBX 1 is provided with a central controller 5 interfacing the voice storage device 2 and controlling the entire PBX 1. The voice storage device 2 is provided with a central controller 6 interfacing the PBX 1 and controlling the entire voice storage device 2 and a voice storage memory 7 to record automatically and to store a speech between line wire 4 and an extension telephone set 3. When the side of the line wire 4 interrupts a speech with the extension telephone set 3 and the extension does not designate a destination mail box of the message having been recorded so far, the central controlunit 6 detects a busy tone from the line wire 4 and stops recording. The operator designates a destination mail box by using the extension telephone set 3 while listening to the busy tone to allow the central controlunit 6 to store the message to a designated mail box in a voice storage memory 7.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice storage device for automatically recording the contents of a call between an external telephone and an extension telephone connected to a PBX / button telephone and transmitting the recorded contents as a memo. .

[0002]

2. Description of the Related Art Conventionally, when a call from an outside line to a PBX / button telephone is answered by an extension telephone, a voice storage device automatically starts recording the contents of the call, and there is no other person who wants to transfer the outside line. In this case, a method is known in which the content of the call is recorded as a message in a mailbox of the other party and the message is recorded. In this method, if you do not know the number of the mailbox of the other party you want to transfer, or if the outside line disconnects the call before the extension side specifies the mailbox, you can leave a message in the other party's mailbox Had two means.

One means is to wait for the designation of the destination mailbox while continuing the recording even after the call is finished, and designate the destination. The remaining means is to end recording when the call ends, and at this time the message cannot be left in the other party's mailbox, so call the voice storage device again and prepare a recording box common to the system to record. Extract the message from it, specify the destination mailbox and copy it.

[0004]

However, of the above-mentioned conventional examples, in the former case, in which the address is input after the call is finished, the recording is continued while the address is being input. There is a problem that the busy tone is recorded and the message is unnecessarily lengthened.

On the other hand, in the latter configuration in which the voice storage device is called again, the trouble of copying the message to the destination mailbox occurs. In addition, the use of a storage box or the like common to the system has a problem of privacy signals of others. It is also important if you have not made settings to leave a message in the mailbox, or if another message was recorded while calling the voice storage device again and copying it. There are problems such as message loss.

The present invention solves the above-mentioned problem of the conventional example, and when recording the contents of a call between an outside line and an extension line and leaving the contents as a message, a destination is designated during a call. Even if you cannot do so or forget to specify it, you can leave the recorded call contents as a message in the specified box with a simple operation to specify the destination mailbox during busy tone detection You can avoid the hassle of having to call the message again and copy the message, avoid the loss of the message due to erroneous operations or the effects of other telephone calls, and make sure that only the call content necessary for the person you want to communicate as a message. You can communicate, and you can record only the call and omit unnecessary messages, so you don't have to listen to unnecessary messages. , Moreover, it is an object to provide a voice storage device to be able to effectively use the voice storage memory.

[0007]

In order to achieve the above object, the present invention is a voice storage device capable of automatically recording and storing a telephone call between an external line and an extension line telephone connected to a PBX / button telephone. When the outside line disconnects the call with the extension telephone, the busy line from the outside line is detected when the extension side does not specify the destination mailbox of the message recorded by the call until then. The recording is stopped after the middle tone is detected, and the operator designates the destination mailbox from the extension telephone while listening to the busy tone, so that only the recorded call contents are stored as a message.

[0008]

According to the present invention configured as described above, even if the extension operator cannot specify the destination mailbox or forgets to specify the destination mailbox, recording is performed after disconnecting the call from the outside line. When the extension is stopped and the extension operator designates the destination mailbox while listening to the busy tone, the call content recorded in the designated box can be left as a message. Also, only calls can be recorded and unnecessary messages can be omitted.

[0009]

An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram in which a voice storage device according to an embodiment of the present invention is applied to a PBX / button telephone.

In FIG. 1, 1 is a PBX, 2 is a voice storage device, 3 is an extension telephone, and 4 is an outside line. The PBX 1 has a central controller 5 that controls the entire PBX 1 that can interface with the voice storage device 2. The voice storage device 2 is PB
It has a central controller 5 and a voice storage memory 6 for controlling the entire voice storage device 2 that can interface with X1.

The above structure will be described in more detail below along with the operation thereof. At the same time that the extension telephone 3 connected to the PBX 1 talks to the outside line 4, the central control unit 5 of the PBX 1 requests the voice storage device 2 to record the call. Accordingly, the central controller 6 of the voice storage device 2
Notifies the PBX 1 of the start of recording, starts recording a call, and stores voice information in the voice storage memory 7. PBX
When the central controller 5 of No. 1 receives the recording start notification,
A display for notifying the extension telephone 3 that a call is being recorded is made by blinking a lamp attached to the extension telephone 3 or the like.

The operator of the extension telephone 3 confirms that a call is recorded by blinking a lamp or the like, determines whether or not to notify the content of the call as a message, and when he / she wants to leave it as a message, Check the mailbox number of the person you want to notify. Here, if the outside line operator disconnects the call before the inside line operator inputs the destination mailbox number, the inside line operator hears the busy tone.

The central control unit 6 of the voice storage device 2 detects a busy tone from the contents of the call recording, and after detecting the busy tone, the outside line 4 is detected.
And the call recording between the extension telephone 3 and the extension telephone 3 are stopped. Also, it detects that the destination mailbox is not specified, and PB
Send a comment display request to X1 to enter the destination
Wait for the destination to be input from BX1. Along with this, P
The central control unit 5 of the BX1 displays on the display unit of the extension telephone 3,
Display a comment prompting the extension operator to enter the destination mailbox number. When the extension operator determines that it is necessary to leave the call contents up to that point as a message, the extension operator confirms the comment displayed on the extension telephone 3 while listening to the busy tone, and inputs the number of the destination mailbox, The extension telephone 3 goes on hook.

The central control unit 3 of the PBX 1 notifies the central control unit 6 of the voice storage unit 2 of the destination input from the extension telephone 3. The central control unit 6 of the voice storage device 2 having received the designation of the destination stores the message in the designated mailbox of the voice storage memory 7.

As described above, according to the above embodiment, the outside wire 4
If you want to leave the contents of the call between the extension telephone 3 and the extension telephone 3 as a message, even if the extension operator disconnects the call before the extension operator specifies the destination mailbox, the busy tone from the extension 4 is detected. Since the recording is stopped after the busy tone is detected and the extension operator can input the address while listening to the busy tone, only the necessary call recording can be left in the designated mailbox in one call.

[0017]

As described above, according to the present invention, when the automatically recorded call contents are required, the destination mailbox cannot be specified or forgotten during the call. However, the content of the call recorded in the designated box can be left as a message by a simple operation of designating the destination mailbox while listening to the busy tone. Therefore, it is possible to avoid the hassle of the extension operator calling again and copying the message, avoiding the invasion of the privacy of other people and the loss of the message due to the wrong operation or the influence of other telephones, and to surely send it to the person who wants to communicate. Can convey a message. Also, you can record only calls and omit unnecessary messages, so you don't have to listen to unnecessary messages when you listen to them, and you can use voice storage memory effectively and more Can store messages.

[Brief description of drawings]

FIG. 1 shows a PB of a voice storage device according to an embodiment of the present invention.
Block diagram applied to X-button telephone

[Explanation of symbols]

 1 PBX 2 Voice storage device 3 Extension telephone 4 External line 5 Central control unit 6 Central control unit 7 Voice storage memory

Claims (1)

[Claims] 1. A voice storage device capable of automatically recording and storing calls between an outside line and an extension phone connected to a PBX / button telephone, and when the outside side disconnects the call with the extension phone, the extension side If you did not specify the destination mailbox of the message that was being recorded by that time, the busy tone from the outside line is detected, recording is stopped after the busy tone is detected, and the busy tone is heard by the operator. A voice storage device configured to store only recorded call contents as a message by designating a destination mailbox from an extension telephone during listening.