JPH09307633A - Management system for service and information for remote communication network - Google Patents

Abstract

PROBLEM TO BE SOLVED: To execute efficiently various functions such as call processing and detection of flood in the remote communication network system by allowing the system to make communication with a plurality of remote communication networks connected to each other so as to provide and control various functions of the remote communication networks. SOLUTION: This system is a device which serves phone calling conducted in a remote communication network 25, and is provided with an interconnect bus, a database making communication with the interconnect bus to store information relating to phone calls, and a communication unit to make communication with a plurality of networks interconnected in the remote communication network 25 or the interconnect bus. The communication unit gives an instruction to a network element for an exchange node 32 relating to a routing of a call sent from the network element such as the exchange node 32 and information related to each call is sent to the communication unit to be stored in the database.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates generally to service and operation control for telecommunications networks, and more particularly to service control and operating element systems for performing and controlling various functions of telecommunications networks.

[0002]

BACKGROUND OF THE INVENTION Modern telecommunications network management includes call determination and routing, fault management, call detail records used to edit customer bills, fraud detection and control, and new services. Multiple functions need to be performed including provisioning, post-dial delay measurement and time synchronization. Currently, multiple systems within a telecommunications network perform these various functions.

In telecommunications networks, information in the form of signaling messages is exchanged between network elements involved in call establishment and control. Exchanges, databases, etc. are used to perform the information exchange.

Conventional channel signaling is an out-of-band technique for exchanging information on a channel separate from the channel used to carry voice or data signals. One of the well-known signaling techniques is the International Telegraph and Telephone Consultative Committee (CCITT) Signaling System No. 7 (SS7) protocol is used. AT &
At the interface between the T's network equipment and the private branch exchange (PBX), a second well-known signaling technique is Q.T. 931 protocol is used. SS
In the 7 protocol, a message is a highly structured information field of bits that is distinguished from each other by a length indicator. SS7 message format, and SS7 and Q. The relationship with the 931 protocol is CCITT's Blue Book, Signaling
System No. 7 Specifications (Specification
of Signaling System No.
7) ", Volume 6 (1988).

Common channel signaling no. A general description of the G.7 protocol is given in G.7. G. FIG. Shanga's IEEE
Journal on Selected Area
sin Communication SAC-4
Vol. 3, pp. 360-365 (1986), and S. Suzuki et al. Review of the Elec
trical Communication Labo
ratories, Vol. 28, No. 1-2, 50-6
See page 5 (1980), each of which is incorporated herein by reference.

Network elements associated with typical telecommunication networks with which calls commonly pass, such as the AT & T switching network, include:
(1) A caller associated with the network that is within the geographic area of the caller and receives call request messages from a local exchange carrier or competitor access provider and is responsible for controlling the setup of the call. Switching node of (2) also associated with the network, but within the geographical area of the called party, connecting the call to a local switching carrier or private branch exchange associated with the called party. , End switch node; (3) via switch. This is because the direct path between the originating switch node and the terminating switch node is not available because all direct trunks from the originating switch node to the terminating switch node are busy, Used to activate any idle path that can be reached to the terminating switch node by activating with a switch. (For simplicity, references to via switches are omitted in the text and figures); (4) A service control point that acts as a database to inform the originating switch node regarding the handling and routing of certain calls; And (5) a signal transfer arranged in connected pairs and connected by an access link to the originating switch node, the terminating switch node and the service control point and used to transfer messages between network elements. point.

A typical telephone called number in North America is of the form N0 / 1X NXX-XXXX. Here, N means any number from 2 to 9, 0/1 is either 0 or 1, and X means any number between 0 and 9. This 10-digit code generally represents, from left to right, a 3-digit area code, a 3-digit central office code, and a 4-digit station number. The area code number identifies the geographic area in North America, the central office code number identifies the central switching office servicing the called party, and the station number provides identifying information for the called party.

However, when the first three digits of a number are 800 or 900, the number is not directly associated with a geographical area. Some or all of the digits in the 800/900 type numbers must normally be translated by the service control point to the actual destination. 800/900 service control points
Maintains a table of numbers and the actual destinations associated with that number. Such a translation is called a global title translation and the table maintained by the service control point is called a global title translation table. A switch and / or signaling transfer point is which service control point which 800
Identifies whether to service the / 900 number.

8 to traverse various network elements
00 NXX XXX or 900 NXX XXX
The signaling message flow for a typical call of type X is as follows. The originating switch node is from the local switching network or competitor access provider serving the calling party,
Normally, the call request message is received in the form of an initial address message. The originating switch node checks the message. If an error is detected in the message during the checking process, the call flow ends.

If no error is detected in the message, the originating switch node consults its global title translation table for the identity of the service control point that can provide processing and routing programs for the call. The global title translation table contains all numbers served by the network (eg, 800 NXX X
XXX or 900NXX XXXX). For each dialed number,
This table provides identification information for the service control point and the subsystem number identifying the application at that service control point. If the dialed number does not match an entry in the global title translation table, then the table is incorrect, or the local exchange carrier switch or the competitor access provider switch routes the call incorrectly. It is either Taka.

Assuming that a valid entry for the dialed number was present in the table, the originating switch node creates a query message (also called the transaction function application part message), Request call routing and processing information. The originating switch node sends the inquiry message to the service control point identified by the global title translation table. In some existing systems, the signaling transfer point, on behalf of the originating switch node, looks up its own global title translation table and forwards the inquiry message to the identified service control point.

After receiving the inquiry message, the service control point creates a reply message containing instructions for processing and routing the call and sends the reply message back to the originating switch node. If the service control point learns that it will not service the dialed number received in its inquiry message, the service control point will identify the error in its reply message. Thus, the response message may contain information for processing and routing the call, or may be used to signal that the call has been aborted due to an error detected at the service control point. You can

The originating switch node receives the response message and verifies it. Assuming that the response message was received and verified correctly, the originating switch node proceeds to route the call. As part of the routing function, the originating switch node sends its request message to the terminating switch node via the signal transfer point.

After receiving and verifying the request message from the signaling transfer point, the terminating switch node forwards the request message to the local exchange carrier or private branch exchange servicing the called party. However, if the private branch exchange was servicing the called party, the terminating exchange node would have a Q. The 931 protocol is used to forward the setup message (equal to the request message) to the private branch exchange. In both cases, this completes the forward signaling for the call.

In the case of a call terminating at the local exchange carrier, the exchange of that local exchange carrier receives the called number, forwards the call to a known telephone destination, and sends an address complete message to the terminating exchange node. Indicates that the called party has been alerted to an incoming call. When the call ends at the private branch exchange, the private branch exchange receives the called number,
Send call progress and alert messages to the terminating switch node.

After receiving either the address completion message or the warning message, the terminating exchange node replays the address completion message and sends it to the originating exchange node. The originating exchange node forwards the address complete message received from the terminating exchange node to the local exchange carrier or competitor access provider exchange associated with the caller. Each switch provides an end-to-end connection to the voice path. After that, the caller hears the ringing sound coming back.

When the called party answers the call, either the called exchange carrier sends a reply message or the called private branch exchange sends a connect message to the terminating exchange node. If the called side is a private branch exchange, the terminating exchange node sends a connection confirmation message to the private branch exchange. Upon receipt of either the reply message or the connect message, the terminating switch node plays back the reply message to the originating switch node.

The originating exchange node plays the answer message to the exchange of the local exchange carrier or competitor access provider associated with the originator. After the calling party and the called party have a conversation and the calling party hangs up, the local exchange carrier or competitor access provider exchange sends a release message to the originating exchange node. The originating exchange node then sends a release message to the terminating exchange node.

In the case of a call completed to the local exchange carrier, the terminating exchange node sends a release message to the local exchange carrier. The local exchange carrier responds with a Release Complete message resulting in the call being terminated. Q. For private branch exchanges Dismantling the 931 connection requires the terminating switch node to send a disconnect message to the private branch switch. Next, the private branch exchange is Send a 931 Release message to the terminating switch node. In response, the terminating switch node sends Q. 93
A 1-protocol release complete message is sent to the private branch exchange so that the call is disassembled.

The same call flow usually applies when the dialed number contains an area code indicating the geographical area associated with the called party. However, the originating switch node uses the additional information from the automatic number identification table and the information from the dialed number table without sending inquiry messages to the service control point for routing and processing instructions. Often, each of these calls can be routed based on its own routing table.

When services are provided to network customers based on called and called numbers,
An automatic number identification table and a table of dialed numbers are maintained by each switch. Each table contains a huge number of entries, and the number of entries grows as the services offered are expanded for a large number of subscribers.

Network customers who maintain the 800 or 900 numbers subscribe to the hourly routing service so that calls are directed to different telephone destinations at different times of the day. Often. The conversion of numbers 800 or 900 into actual destinations based on the time of day is performed by the service control point using its own local clock as the time reference. There is usually no provision for clock synchronization across the network, so if local clocks are not accurate, customer calls with time-specific routing services may be directed to the wrong location. There is.

In addition to distribution by call destination and originator, the customer is 800 or 9 depending on time of day, day of week, etc.
You can also subscribe to data collection and reporting services that provide information regarding the distribution of 00 numbers. This information is commonly generated by the service control points and sent to the central computer on a regular basis. Instead, one device is placed on each input and output signaling link of SS7 to collect messages to and from each service control point.

[0024]

However, these methods of data collection do not provide information about calls that failed during the call setup phase, such as calls that never arrive at the service control point. Furthermore, when a service control point collects data and sends it to a central computer, some of that service control point's processing power is consumed to perform these functions, and on each link to each service control point. Arranging the device to collect data for
It is expensive as a data collection method.

The delay time after dialing, that is, the delay time between the dialing of the called number and the receipt of the returning ring tone has become a direct measure of the quality of network performance. There is. Currently, post-dial delay measurements are limited because there are not enough mechanisms to monitor post-dial delay in progress.

The call detailing function for billing the customer to the telecommunications network is typically performed by the originating switch node. The originating switch node analyzes the call message corresponding to the call it controls as described above. When the switch node receives a response message from the service control point containing processing and routing information for the call, it sets the billing parameters for the call. The switch node records the time the called party answers and the time the connection is released, creating a detailed record of the call. Call detail records are forwarded to a data processing center where the data is processed periodically to calculate customer charges.

By utilizing the originating switch node to perform these functions, flexibility for user-defined billing is limited and real-time abuse or abuse of telecommunications networks, such as stalking. It becomes impossible to detect and control. A stalker is a person who makes a phone call for the purpose of embarrassing the other person. When the called party answers, the stalker hangs up.
Currently, the call is not billed and there is no record of the abusive call of the stalker's phone. Also, since data regarding calls is only collected periodically from the originating switch node and other network elements, real-time detection of failures within the network is not possible.

While prior art systems have dealt with failure management in various ways, none of them are completely satisfactory. One common practice is that if an error is detected while the verification process is being performed by the network element, the network element responsible for verifying the message records data about the error. The network element may then be polled to retrieve the error data, or programmed to report the error data to a central computer at predetermined time intervals. It is normal. This results in errors that remain undetected that occur during a period of time.

Alternatively, by setting a predetermined bit called a watch bit in the message associated with a particular call, the network
Selected calls coming into the system can be put under supervision. The message with its supervisory bit set is copied and forwarded to the processing element by each network element that the call has passed through. as a result,
For each selected call, a history is provided until the call fails. See Boothley U.S. Pat. No. 4,959,849 for more information on such call monitoring. Exchanging messages with other network elements and playing the messages,
The architecture of the network element capable of forwarding the replayed message over the data network to the central processor is also described in the above Boothley patent.

Even with this call monitoring technique, the inability to effectively and efficiently monitor the status of each incoming call into the telecommunications system in real time may result in an error that is not detected. obtain.

[0031]

SUMMARY OF THE INVENTION In one aspect of the invention, an apparatus for servicing telephone calls made in a telecommunications network includes an interconnect bus for communicating with a database and a communication unit. I'm out. The communication unit communicates with the interconnected network elements and directs the network elements with regard to routing calls passing through the network elements. The information associated with each call is transmitted to the communication unit for storage in the database. In another aspect of the invention, the communication unit creates a record for billing purposes for calls passing through the network element.

In yet another aspect of the invention, an apparatus for servicing telephone calls in a telecommunications network includes a processor, a database, and an interconnect bus for communicating with a communications unit. Programs existing on the processor are executed to control various functions of the network. An information packet containing data supporting the functions of the network is transmitted between the interconnected network elements and the communication unit.

In the preferred embodiment, a program residing on the processor causes the device to centrally perform the various functions associated with the telecommunications network. These functions include call handling and routing, automatic fault detection and correction, interactive customer service, fraud detection and control, network abuse pattern identification and within that network. Creating a record for each call made.

Further, the present invention includes a method of recording information generated by an interconnected network element in response to a call passing through the network element. According to this method, the originating network element receives information from all network elements that provide a path through the network for the call. The originating network element copies the message,
Information is added to the message and an error signal is included so that the copied message and the added information form individual information packets and the information packets are forwarded to the communication unit. The communication unit causes a packet of information associated with each call in the network to be stored in the database. The database of information packets is used to provide various functions of the telecommunications network.

In one preferred embodiment, in response to the error indicated in the information packet, a test call that originates and terminates at the communication unit is initiated. In response to this test call being made, each network element sends in an information packet to the communication unit an indication of all messages generated / received by that element. These information packets are also stored in the database. In this way, a complete set of data is formed for each call in which an error is detected, which allows the cause of various errors to be identified and corrected.

In yet another aspect, the invention includes a second method of establishing a transit path for calls on interconnected network elements. According to this method, a first network element detects a request message for a transit path, forwards the message to subsequent network elements in the transit path, copies the message, The copied message and the added information, including a portion indicating that the second network element is requesting instructions regarding the processing and routing of the call in the additional information. An information packet is formed and the information packet is forwarded to a central location with a data table containing processing and routing instructions for each call. When the data table is referenced to determine the required processing and routing for the call, a message containing the processing and routing instructions for the call is transmitted to the second network element. The second network element correlates the request message with the message transmitted from the central location.

In the preferred embodiment, the second network element is the originating network element. Therefore,
The selected interconnected network element through which the call passes sends a message to the originating network element. The originating network element forwards the information packet associated with the message to the communication unit, which correlates the information packet associated with the request message with the information packet provided by the originating network element. Information packets associated with a particular call are stored in the database.

The advantages of the present invention will be readily appreciated by those skilled in the art from the following detailed description.
In this description, preferred embodiments of the invention are described. As will be apparent from the description below, the present invention provides other
And different embodiments are possible, details of which can be modified in various obvious respects, all without departing from the invention. Accordingly, the drawings and description are considered to be illustrative and not limiting.

[0039]

The present invention will be more readily understood after reading the following detailed description of specific illustrative embodiments of the invention in connection with the drawings. FIG. 1 shows, in block diagram form, an overview of the management of a telecommunications system according to a preferred embodiment of the present invention. A service control and operation element (hereinafter “operation element”) 10 communicates via a data communication network 20 with a communication network 25, such as an AT & T switching network. Data communication network 20 provides a T3 rate (45 Mbit / sec) direct signaling link from operating element 10 to a number of elements associated with network 20. The network element shown in FIG. 1 includes an originating switch node 32, a service control point 33, a terminating switch node 35, and a plurality of signal transfer points 34. The originating exchange node 32 is the exchange 31 of the local exchange carrier.
Connected to the customer's telephone 5. The terminating exchange node 35 is connected to the customer's telephone 5 by both the customer's private branch exchange 37 and the local exchange carrier exchange 31.

As shown in more detail in FIG.
The operating element 10 preferably comprises a communication unit such as a switching and signaling subsystem 40. Subsystem 40 includes operating element 10 for each network element associated with telecommunications network 25.
Controlling the connection of the originating switch node, the plurality of signal transfer points 34 and the plurality of service control points 33.
A plurality of switch nodes 32 such as. A large number of trunk connections 22 provide at least 64 Kbit / s connections, allowing broadband communications to be tested over a managed telecommunications network 25. The switching and signaling subsystem 40 is S
It also provides an interface to the S7 signaling link 23, which allows subsystem 40 to interface with network elements using the SS7 protocol.

Switch node 32, signal transfer point 34
In addition to interfacing with network elements such as and service control points 33, the switching and signaling subsystem 40 also supports caller switching to the caseworker station 45 for trouble reporting and customer inquiries. The subsystem 40 can also be in communication with a voice recognition and voice response unit 41 by which the customer can operate the operating element 10.
You can interact directly with them to subscribe to new services and to inquire about the status of orders for services, status of billing discrepancies, etc. The computer test equipment 46 in combination with the transmission quality measurement system 47 allows the operating element 10 to perform a quality test on any switched connection path between the switch nodes 32 (discussed below).

Subsystem 40 includes a number of processors and databases 10, 12 (which are associated with operating element 10 via high speed interconnect 60, preferably as provided by the Future Bus of IEEE. (Discussed in more detail below). The switching and signaling subsystem 40 may have a direct connection to the call control database 11 and also to the information packet database 12. Processors of the same type or different types, among other applications
It is desirable to support an automated service provision program 51, a fault management application 53 and a fraud detection and control program 54 (discussed in more detail below).

The call control database 11 includes a data table such as the automatic number identification table 1. Table 1 contains a list of telephone numbers and associated information about the services provided and restrictions imposed, and Table 2 of dialed numbers is the dialed address associated with the called party and the handling of the call. And a list of instructions for routing, the network map table 3 provides which switches 32 and service control points 33 are serviced by which signal transfer points 34.

When detailed instructions for call handling and routing are present at the service control point, Table 2 of dialed numbers identifies the subsystem number of the service control point and the application at that service control point. To do. The service control point has its own detail number table (not shown) for the subset of dialed numbers it services. This dialed number table has a pointer to the customer's record that contains a program of details for handling and routing calls. This arrangement allows feature-rich calls to be handled by the service control point and all other calls to be handled by the operating element.

The customer record may also include the current address of the customer who subscribes to the call forwarding service. The customer can have a call provided by dialing the 800 number, and the call interactively provides the telephone number to be provided.

The automatic number identification table 1 is consulted by the fraud detection and control application 54 while the call is being set up in the network 25. The fraud detection and control application 54 identifies the calling party's telephone number in the automatic number identification table 1
To check if the calling party's telephone number is marked as fraud. The fraud detection application 54 examines the calling party's billing profile to see if the caller's billing charges are delinquent and considers the charging impact associated with the unusually long calls being served by the network. If suspected of fraud, the fraud control application 54 sends a message to the switch node 32 processing the call requesting a forced release of the call.

Further, the automatic service providing function 51 uses the databases 11 and 12. A customer requesting a new service is connected to the voice recognition and voice response unit 41 in the operating element 10. The customer is inquired about subscription information interactively. The information provided by the customer is divided into a predetermined number of data entries for each uniquely defined service. While the customer is waiting, the automatic service providing function 51 verifies the information provided by the customer and checks the automatic number identification table 1 for any fraud or late payment associated with the customer's telephone number. To do. After the customer hangs up, the operating element 10 immediately makes a record of the customer associated with the requested service.

FIG. 3 illustrates an exemplary message flow (time increases from top to bottom) for a call set up by a telecommunications network in accordance with the present invention. The call is completed from a switch of a local exchange carrier in the geographic area of the calling telephone 300 to a switch 31 of another local exchange carrier in the geographic area of the called telephone 302, and The call passes through several interconnected network elements, such as the originating switch node 32, the service control point 33 and the terminating switch node 35. The originating switch node 32 controls the call setup and receives the next message from the interconnected network elements as the call passes through the network elements.

Request message 61, inquiry message 6 to service control point 33 to obtain routing and processing instructions for the call.
6, a reply message 68 from the operating element 10 instructing the originating switch node 32 to send 6, a reply message 68 from the service control point 33 containing routing and processing instructions for the call, an address complete message 63, Answer message 6 indicating that the callee is available to hold the conversation 69
4 and release message 65. Some of these messages are transmitted through more than one network element.

The originating switch node 32 duplicates each message received from the network element and adds transaction information to each message. The transaction information added to this message forms an information packet. Information packet 200 is associated with request message 61, packet 201 is associated with reply message 62, packet 202 is associated with address complete message 63, packet 203 is associated with reply message 64, and packet 204 is with release message 65. Associated.

Once generated, the information packet 200-20
4 is transferred from the originating switching node 32 to the operating element 10 via the switching and signaling subsystem 40 (shown in FIG. 2). The operation element 10 is the information packet 2
Receive 00-204 in real time, check them and store. Referring to FIG. 2, the information packet associated with every call served by telecommunications network 25 includes a database 12 of information packets. Various software applications, for example, reside on the processor in the operating element 10. The automatic service providing program 31 and the like utilize the database 12 and execute the respective assigned functions.

FIG. 4 shows the structure of a typical information packet 80 sent to the operating element. The transaction information 81 added to the duplicated message 82 is
Usually, the length is 17 bytes (each byte is 8 bits long). The transaction information field contains the following information. An operation element ID field 8 containing a network ID 84, a cluster ID 85 and, if more than one synchronization element, a member ID 86 associated with the operation element servicing the call.
3; Network ID 84, cluster ID 85 and member I associated with a particular originating switch node
Sender ID field 87 identifying D86; Call ID field 91 identifying the number assigned to the call by the originating switching node; detected if an error was detected by the network element during call setup. Error code field 93 containing a value indicating the type of error, and S
S7 or Q. An interface type field 94 that identifies any of the 931 message types.

The information packet 80 associated with a particular call has a call ID 91, the sender's ID 87 (ie,
The originating switch node associated with the call), and the operating system by time stamp 92.

FIG. 5 shows an exemplary architecture of an operating element 10 for managing a telecommunication network according to the invention. Post-dial delay time measurement program 58, call detail recording program 52, fraud detection and control program 54, failure management program 53, automatic service provision program 51, stalker identification service program 55 and network time monitoring and synchronization program Processors resident software applications that support the functionality of the operating element 10, such as 59 (all described in detail below), communicate with the switching and signaling subsystem 40 on a high speed interconnect 60. ..
A database 12 of information packets associated with calls serviced by the network is accessible by each software application in the system. The call control database 11 can be consulted by the operating element 10 to determine call routing and handling (described in more detail below).

A preferred embodiment of the calling routing function performed by the operating elements of the present invention is shown in FIG. FIG. 6 shows three kinds of situations that are respectively distinguished by case 1, case 2 and case 3. Referring to case 1 of FIG. 6, when the originating exchange node 32 receives the request message 61 from the exchange 31 of the local exchange carrier associated with the calling side, it adds the transaction information to the message and sends the information packet 200. 1 and forms the information packet 200 of the operation element 1
0 to inform the operating element 10 that the originating switch node 32 is requesting information regarding routing and processing of the call.

The operating element 10 examines the call control database (shown in FIG. 5) to determine if it owns the routing and processing instructions for the requested call, or if that instruction is a service control point 33.
To find out if If the operating element 10 possessed the appropriate processing and routing instructions for the call, the operating element 10 will send these instructions in response message 6
2 to the switching node 32 on the calling side.

On the other hand, as shown in the case 2 of FIG. 6, when the call processing and routing instruction exists at the service control point 33, the operating element 10 searches the call control database and contacts. Determine the appropriate service control point 33. In response to the inquiry message 66, the operation element 10 receives the inquiry message 66.
Instructs the appropriate service control point 33 to send a reply message 62 containing processing and routing instructions to the originating switch node 32 identified in FIG.

As shown in case 3 of FIG. 6, the operating element 10 knows whether it has a direct path available to the service control point 33. Operating element 1 if no direct path is available
0 sends a reply message 68 to the originating switch node 32, instructing it to retrieve the command from the service control point 33 identified in the reply message 68. Then, the originating exchange node 32 sends its own inquiry message 66 to the service control point 3
3 to receive a reply message 62 from the service control point 33 containing processing and routing instructions for the call. When receiving the reply message 62, the originating exchange node 32 adds transaction information to the message to form an information packet 201, transfers the information packet 201 to the operating element 10, and transmits the information. Informs the operating element 10 that it has received from the service control point 33 information about the routing and processing of the call.

As shown in FIG. 7, a second embodiment of the call routing function according to the present invention should be received by the operating element 10 from the signal transfer point 34 rather than from the originating switch node 32. Request message 6
1. Provide information packet 205 associated with 1. As shown in the preferred embodiment, the operating element 10 utilizes a call control database (shown in FIG. 5) to determine the required processing and routing for the call,
A reply message 62 transfers this information to the originating switch node 32. However, when receiving the reply message 62, the originating switch node 32 must perform the additional function of correlating the reply message 62 with the request message 61 it received from the signal transfer point 34. This correlation is based on the identity of the exchange 31 of the local exchange carrier, the identity of the originating exchange node 32, and other information contained in the request message. Next, the originating exchange node 32 adds transaction information relating to the call to all subsequent messages that it sends as information packets 201-204 to the operating element 10. Also, the operating element 10 must correlate subsequent information packets 201-204 that it receives from the originating switch node 32 with the information packet 205 initially received from the signal transfer point 34. The aspects of FIG. 7 not described here are assumed to be the same as previously described with respect to FIG.

In the second embodiment, the switching node 3 on the calling side is used.
In a call where 2 subsequently needs to send an inquiry message 66 to the service control point 33 to obtain routing and processing instructions for the call, the delay time after dialing is slightly shorter,
Development is needed to correlate the request message 61 with the response message 62 in the switch node (only one shown) 32 at the originating side of the network.

A third embodiment of the call routing function according to the present invention is shown in FIG. Signal transfer point 3
4 detects the request message 61 associated with the incoming call. The signal transfer point 34 adds transaction information to the request message 61 to form an information packet 205, and sends the information packet 205 to the standalone operation element 10. The operation element 10 utilizes the call control database 11 directly connected to the operation element 10 to determine the processing and routing required for the call. The operating element 10 is a response message 6 containing routing and processing instructions.
2 to the originating switch node 32, or the service control point 33 identified in the reply message 62 if the command is on the service control point as described in connection with FIG. Instruct to retrieve the command from. The originating switch node 32 correlates the reply message with the request message 61 it received from the signal transfer point 34. The originating switch node 32 then either routes the call itself or requests further instructions from the service control point 33. It should be noted that the originating switch node 32 controls the rest of the call set up according to the previous description, but no information packet is formed in the operating element 10. Further, in this embodiment, the request message 6 is set in the exchange node on the transmission side of the network.
Development is needed to correlate 1 with response message 62.

The call detail recording program 52 shown in FIG. 5 creates one call detail record for each billable call established by the telecommunications network. The call detail record contains the information captured in the information packet containing the request message, the response message (from the operating element and, if utilized, the service control point), the reply message and the release message. I'm out. For the time stamps in each information packet, the operating element 10 can develop a daily histogram of traffic and other activity magnitudes at each switch node and each service control point. This data can be used as a source for planning future growth of the network.

In addition, the operating element 10 can support an application (not shown) that collects data for a customer, for example a customer numbered 800 or 900, and makes the call origination as a function of time of day, day of week, etc. Present data such as source information or call volume information, or provide data about a call that was intended but did not reach the customer's destination directly to the customer via its own computer. it can.
The operating element 10 also recognizes the state when a customer having a particular 800 or 900 number is handling the maximum possible number of simultaneous calls, and includes a request message for additional calls. Message to the originating switch node requesting that the caller be retried later when it receives an information packet Can be sent. In this way, a call that would normally encounter a busy signal at the destination,
Since it is stopped at the originating exchange node, congestion does not occur in the rest of the network.

Telephone call abuse or stalking patterns are detected by the stalker identification service 55 by monitoring the address completion message associated with a particular telephone number.

The fault management application 53 on the processor in the operating element 10 analyzes the message associated with each call processed by the network to know which of the calls failed. When a call fails, the operating element 10 initiates a test call originating and terminating in the switching and signaling subsystem 40 of the operating element 10, the same network element through which the original failed call was passed (see FIG. (Not shown).

The next call flow illustrates how an error in the signaling transfer point routing table due to corrupted data is detected and corrected by the operating element. Referring to FIG. 9, the originating exchange node 32 receives the request message 61 from the local exchange carrier 31 servicing the caller, verifies the message, adds the appropriate transaction information and sends the information packet 200. Forming and error
Include a signal in the code field that indicates whether an error was detected during the verification process. The originating exchange node 32 then sends the information packet 200 to the operating element 10.

The fault management application (shown in FIG. 5) in the operating element 10 checks the error code field in the information packet 200 associated with the request message 61 to see if the call failed. To know Assuming the call did not fail, and assuming that the operating element 10 is able to route the call itself as previously described, the originating switch node 32 may Presuming that 34 will forward the request to the appropriate terminating switch node 35, it sends a request message 61 to the terminating switch node 35 via signal transfer point 32. However, if the routing table of the signaling transfer point 34 is corrupted, the request message 61 will be sent to the switch node 36 at the wrong end. The node of the intended terminating switch 35 did not receive the request message 61, so it will receive the address complete message 63, reply message (not shown) or release message (not shown).
Is not transferred to the originating exchange node 32. The originating switch node 32 has timed out and the release message 65
Is sent to the exchange 31 of the local exchange carrier.

The originating exchange node 32 adds transaction information to its release message 65, and
One entry is included in the code field to indicate that a time out error has occurred and the resulting information packet 204 is forwarded to the operating element 10. The fault management application checks the error code field to find out that the call failed.

As shown in FIG. 10, the operating element 1
0 automatically creates and issues a new request message 61 based on the contents of the information packet (shown in FIG. 9) associated with the failed call. The test call is controlled by the same originating switch node 32 that previously sent the message indicating a call failure,
It then returns to the operating element 10 via the switching and signaling subsystem 40 to complete.

When the call request message 61 is received,
The originating switch node 32 sends an information packet 200 to the operating element 10 requesting processing and routing instructions for the call. The operating element 10 forwards the reply message 62 to the switch 32, indicating that the call is a test call and how to handle it, thereby replicating the call setup process of the failed call.

After receiving the response message 62 from the operating element 10, the originating exchange node 32 forms an information packet 201 from the response message 62 and packet 2
01 is transmitted to the operation element 10 and the originating exchange node 3
Enables the operating element 10 to verify that 2 has received the correct instruction from the operating element 10.

If the originating exchange node 32 owns the routing and processing instructions for the test call from the operating element 10, the originating exchange node 32 sends a request message 61 via the signal transfer point 34 to the terminating exchange node 35, which sends the message. A signal indicating that the call is a test call is embedded in. The test call signal obliges each switch and service control point through which the call passes to send to operating element 10 a copy of each message it sends or receives as an information packet. As before, the request message 61 is sent to the switch node 36 at the wrong end because the routing table of the signaling transfer point 34 has been corrupted. Since the intended terminating exchange node 35 did not receive the request message 61, it does not forward the address complete, reply or release message to the originating exchange node 32. The originating switch node 32 times out.

However, at this time, the terminating exchange node 36 which received the erroneously delivered request message 61 also transmits the information packet 206 due to the parameter embedded in the request message 61 received from the originating exchange node 32. Sent to the operating element 10 to indicate in the error code field that it has received the misdelivered message.

The originating switch node 32 releases the test invocation due to the time out error and adds transaction information to its release message 65, an error code field indicating that the time out error has occurred. An entry in the
4 is transferred to the operation element 10.

The operating element 10 examines the information packets 200, 201 and 204 from the originating exchange node and the information packet 206 from the terminating exchange node 36 which has received the misdelivered message and determines the signal transfer point 34. Know that a routing error has occurred. The operating element 10 uses the network map table (shown in FIGS. 2 and 5) to know which signal transfer point 34 is servicing the terminating switch nodes 35, 36 respectively, and the signaling signal which caused the error. It communicates with point 34 by error correction message 208 and modifies its routing table to correct the error. A new test call is then issued to verify the correct call routing.

The test call allows the operating element to receive not only the selection message sent by the originating exchange node to the operating element at the time the original call was established, but also to each network element through which the test call has passed. You can receive all sent messages completely. In this way, the operating element determines whether the problem that caused the call to fail is internal to the network element associated with the telecommunications system being serviced by the operating element, or the problem is external to the system. Factors such as local exchange carriers, private branch exchanges, or competitor access.
It can detect whether it is inside the provider / exchange. If the problem is found to be internal to the telecommunications system being serviced by the operating element, the problem can be corrected in real time by the operating element. The operating element automatically logs the corrected trouble report and alerts the telecommunications system if further human intervention is required for repair.

If the test call type is different, it is indicated by the test call prefix. For example, a customer may inquire about the cost of a particular call and request a check of the bill. As shown in FIG. 11, the case worker 45
Can initiate a test call from the switching and signaling subsystem 40 to duplicate the call in question, and with each amount the call went through, along with the delinquent charge amount obtained from the service biller. The message received from the network element can be utilized to indicate to the customer that the call was correctly routed and billed (not shown). The message flow mechanism for a typical call set up in the network was described above in connection with FIG. The operating element 10 is an information packet associated with a selected message from the originating exchange node 32, such as a request message 61, a request message 61, a reply message 62, an address completion message 63, a reply message 64 and a release message 65. 200-204 is received. further,
As described with reference to FIG. 10, the test call causes the operating element 10 to receive only selected information packets 200-204 sent by the originating switch node 32 to the operating element 10 upon establishment of the normal call. Additional information packets 210 associated with the received and transmitted messages from each network element 32, 33 and 35 through which the test call has passed.
-Completely receive all 229.

In another example, referring to FIG. 2, the operating element 1
An automatic test call originating from 0 and terminated at the operating element 10 is made by the computer test equipment 46 at each end, and the transmission characteristic 4 of the path between the exchange nodes 32 is
7 allows the quality assurance test to be performed without human intervention.

Referring again to FIG. 5, the post-dial delay time measurement program 58 in the operating element 10 operates in cooperation with the failure management application 53 and the information packet database 12 to set the telephone number of the called side. Measure the time until the dialed calling party hears a return ring tone that indicates that the called party's telephone is ringing.

As described above in connection with FIG. 4, each information packet 80 transferred from the network element to the operating element received a message in which the network element contained the information packet. It includes a time stamp 92 indicating the time instant. The first information packet 20 received by the operating element 10 as shown in FIG. 12 (which illustrates the partial call setup of the message flow described above in connection with FIG. 3).
0 contains the request message 61 and the operating element 10 records the value of the time stamp contained in its information packet 200. In order to determine the first component of the delay time after dialing, the operating element 10 determines the value of the time stamp between the information packet 202 containing the address completion message 63 and the information packet 200 containing the request message 61. Record the difference between.

Other components of the delay time after dialing are as follows. (I) Time until the request message 61 is transmitted from the caller-side local exchange carrier switch 31 to the caller-side switch node 32. (ii) The local exchange carrier switch 31 processes and transmits the request message 61. (Iii) the time it takes for the address complete message 63 to pass through the originating exchange node 32 and to be transmitted from the originating exchange node 32 to the local exchange carrier exchange 31 of the calling side, (iv ) The time it takes for the exchange 31 of the local exchange carrier to start sending ringback tones to the caller after receiving the address complete message 63,
(V) One message, for example, request message 61
Or the time it takes for the address complete message 63 to pass through the signaling transfer point (not shown) associated with the switch 31 of the calling local exchange carrier.

As shown in FIG. 13 and described above in connection with FIG. 11, the test call made by the operating element 10 is the network element 32, 33 and 35 through which the particular call has been passed and the local exchange. Information packets 200-219 and 22 that can be used to calculate the delay time (i)-(v) between carriers 31.
Provides all of 9-231 fully. To calculate the delay time (i), when the test call is initiated,
The operating element 10 records the time. Request message 6
When receiving the information packet 200 from the originating exchange node 32 containing 1, the operating element 10 determines when the test call was initiated and the originating exchange node 32.
Calculates the difference between the time stamp value in the information packet 200, which represents the time when the request message 61 was received. This difference can be normalized by some procedure. The procedure is such that the actual distance between the calling local exchange carrier switch (shown in FIG. 2) and the originating switch node 32 is less than the distance between the operating element 10 and the originating switch node 32. Consider the difference in propagation time, which is either long or long.

A similar delay component (iii) associated with the address completion message is also determined from the test call data, which is information packets 202 and 23.
Equal to the difference in the time stamps contained in each. The component of this delay time is normalized in the same way as component (i).

The delay time component (ii) is operated by recording the time when the dialed digits were received by the operating element 10 and the time when the request message was sent by the operating element for its test call. Calculated by element 10. In this case, the operating element acts as a proxy for the exchange of the local exchange carrier. The delay time component (iv) is also calculated by the operating element 10 by recording the time of receipt of the address completion message and the time of start of the ringback tone on the test call. The delay time component (v) is stored in advance in the operating element 10. Components (ii), (i
v) and (v) are added to the components (i) and (iii).

The values of the delay time components (i)-(v) are added to the first component of the post-dial delay time to obtain the total post-dial delay time for the call. This represents the round trip propagation delay measured from the switch of the calling local exchange carrier.

If necessary, the value of the delay time representing the local loop, ie the call is with the caller / callee telephone, with the switch of the caller / callee local exchange carrier. The time taken to traverse (which is a function of the distance from the servicing local switching carrier's switch to the telephone) can be added to the total post-dial delay.

A second method of calculating the post-dial delay time associated with a single call involves monitoring by the operating elements of two calls traveling in the opposite direction between the same network nodes. For example, as shown in FIG. 14, a first monitored call 101 originates in New York and terminates in San Francisco.
The originating switch node 102 for the first call is in or near the city of New York, and the terminating switch node 103 for the first call is in or near the city of San Francisco. Thus, the monitored second call 110 originates from San Francisco and terminates in New York. The originating switch node 103 for the second call would then be in San Francisco and the terminating switch node would be in New York.

The first component of the post-dial delay time is calculated by the operating element 10 for the first call to be monitored. This records the difference in time stamp values between the information packet 104 containing the address complete message 63a (received from the switch node 102 in New York) and the information packet 105 containing the request message 61a, This is done by adding to the difference the time it takes for address complete message 63a to pass through switch node 102 (this transfer time value is calculated from the data for the test call).
Therefore, the first component of the post-dial delay is the request 61a and address completion 63a in New York.
In addition to the transmission and processing delays associated with the message, the following times are included: (1) The actual time taken for the address completion message 63a to be transmitted from the exchange 106 of the local exchange carrier in San Francisco to the exchange node 103 in San Francisco, and (2) the exchange 106 of the local exchange carrier has the called number. Is valid and the processing time required to know that the called party's line is idle, (3) the start time of the ringback signal for the called party and the address completion message 63a to the exchange node 103 in San Francisco. Time between sending and (4) time taken for the address complete message to be transmitted from the local exchange carrier switch 106 in San Francisco to the switch node 103 in San Francisco.

Similarly, the second component of the post-dial delay time is calculated by the operating element 10 for the second call 110 to be monitored. This is done by recording the time stamp value difference between the information packet 109 containing the address complete message 63b and the information packet 108 containing the request message 61b received from the switch node 103 in San Francisco. Done. The second component of the post-dial delay time, together with the same delay time components (2)-(4) as described in relation to the first component of the post-dial delay time, completes the address completion. It contains the actual time it takes for message 63b to be transmitted from switch 107 of the local switch carrier in New York to switch node 103 in San Francisco.

Request message 61a, by adding the first component of the delay time to the second component of the delay time,
Switch node 1 in New York and San Francisco for b and address complete messages 63a, b
The delay time between 02 and 103 will be counted twice. To compensate for this, a test call (not shown) made by operating element 10 can be used to calculate a delay time value for the call transmitted between New York and San Francisco.

This delay time is the time it takes for the request message to pass through switch node 103, the time it takes for the request message to be transmitted from switch node 103 in San Francisco to switch node 102 in New York, and the message sent by switch node 102. , The time it takes for the address complete message to pass through switch node 102, and the address complete message is transmitted from switch node 102 in New York to switch node 103 in San Francisco and on switch node 103. Composed of a total of time. This delay time value needs to be subtracted from the sum of the first and second components of the delay time to obtain the post-dial delay time associated with a single call passing between New York and San Francisco. .

Local exchange carrier exchanges 106, 1
Request message 6 when 07 receives the dialed digits
Processing time required to send 1a and 1b to the network switches 102 and 103, and the network switches 102 and 10
3 to receive the address completion messages 63a and 63b from the network switch 10.
2, 103, ringback to the called side
A final adjustment is made to the post-dial delay time value by considering the difference between the time taken to initiate the transmission of the tone. Address completion message 63 in each local exchange carrier 106, 107
A value (obtained from the manufacturer of the exchange of the local exchange carrier) representing the difference between the processing time of a and b and the processing time of the request message 61a and b is obtained by the operating element 10 from a database (not shown). Being maintained inside. Each local exchange carrier 106, 1 involved in the call
The value for 07 can be used by the operating element 10 to adjust the final value of the delay time after dialing.

If necessary, the value of the delay time representing the local loop, ie the call is with the calling / callee telephone, with the caller / callee local exchange carrier switch. Can be added to the total post-dial delay time (a function of the distance from the switch of the servicing local exchange carrier to the telephone).

All calls passing through the network,
Alternatively, the post-dial measurements associated with the subset can be stored at different network elements and in a database maintained by the operating element to obtain a history of delays at different time periods. The latency database can be used for congestion management, long distance network planning, and clock monitoring and synchronization (discussed in more detail below).

Referring to FIG. 5, in accordance with the preferred embodiment of the present invention, the operating element 10 also supports a network time monitoring and synchronization application 59. As shown in FIG. 15, each network element 30 involved in handling and routing calls is required to be synchronized to a highly accurate centralized master clock 41 maintained by the operating element 10. It has a local clock 49. The central master clock 41 may be an atomic (cesium) clock with fluctuations of less than 10 microseconds per year, synchronized to a national time source.

The operation element 10 can initialize the clock in the network element 30 and update the value of the clock 49 in the network element when the clock becomes out of synchronization with the master clock 41.

To initialize the new clock, the network element 30 sends a network synchronization time request message 42 to the operating element 10. The operation element 10 is the operation element 1
The calculated and normalized delay time value associated with the propagation from 0 to the network element 30 requesting synchronization is obtained from the delay time database and the delay time value is obtained from the master clock 41. Add to the current value of
The resulting value is sent to the network element 30 by the network synchronization time provision message 43. The network element 30 initializes its own local clock 40 and sends back a network synchronization time reception confirmation message 44 to the operation element 10 including the value of the initialized clock 49.

In order to verify or update the value of the clock 49 of the network element, the operating element 10 periodically sends a time monitoring request message 45 to the network element 30. In response, the network element 30 sends a time monitoring confirmation message 46 to the operating element 10. Within this message is the value of the local clock 49, the value of the message processing delay associated with receiving the incoming message at the network element 30, and from the network element 30 determined by the network element 30 itself. It contains an added value of the value of the processing delay associated with sending the message. The message processing delay time in the network element 30 is defined as a value in which the message input and processing delay time exceeds the output processing delay time in the element 30.

The operation element 10 receives the confirmation message 46 from the network element 30. The message contains the local clock value 49 at the network element 30. The operating element 10 uses the following formula to calculate the delay time associated with the transmission of the message to the network element, called the forward delay time, three times in succession (to obtain the average value).

Forward delay time = (round-trip delay time−network element message processing time) / 2. This delay time is symmetrical and it is assumed that the average delay time in the forward direction is equal to the average delay time in the reverse direction. The value of the received clock + the value of the average backward delay time is the time 4 of the master clock at the time when the time monitoring confirmation message is received.
Compared to 1. If the resulting value differs significantly from the correct time of the master clock 41, the operating element 10 sends a time change request message 47 to that network element. This message contains the exact time value by the master clock + the previously calculated forward delay time + the message processing delay time associated with the network element. Next, the network element uses the local clock 4
9 time updated, new time reception confirmation message 48
To the operation element. Forward delay time measurements can be added to the delay time database.

In order to prevent the operation of the network from being disturbed by the time monitoring request message, the operating element 10
Can monitor the status of the network element's local clock 49 each time an incoming call is received. For each call traversing the network, the operating element 10 represents the time when a particular message (eg request message, reply message, address complete message, reply message and release message) was received by the originating switch node. Receive an information packet from the originating switch node that contains a time stamp. The operating element records the time when the information packet was received. Retrieve the forward delay time value from the delay time database for the particular originating switch node sending the information packet and order by the time stamp value contained in the information packet. The operating element 10 sends a time monitoring request message 45 to each network element on a continuous basis by adding the directional delay time and comparing it according to the master clock 41 with the time of reception of the information packet. Without, it can inform whether the local clock 30 is synchronized with the master clock 41.

The operating element is the time message in the message sent by the service control point to the originating switch node.
If the value of the stamp was embedded, then the value of the time stamp from that service control point can be obtained. Thus, when the operating element receives an information packet from the originating switch node that contains the time stamp embedded in the transmitted message, the information packet will contain two time stamp values. Contains. The first time stamp value is in the transaction information section of the packet and represents the time at which the originating switch node received the message contained in the packet. The second time stamp value is embedded in the message itself and represents the local time at which the service control point sent the message to the originating switch node.

[Brief description of drawings]

FIG. 1 shows an overview of management of a telecommunications system according to the invention.

FIG. 2 shows a block diagram architecture of a switching and signaling subsystem that connects an operating element with a network element of a telecommunications system.

FIG. 3 is an information packet containing a message and transaction information sent by the originating switching node to an operating element for a call originating from one local switching network and completing to one local switching network; Shows.

FIG. 4 shows an exemplary information packet sent by a network element to an operating element.

FIG. 5 illustrates an illustrative architecture of operational elements for managing a telecommunications network in accordance with the present invention.

FIG. 6 illustrates three message flows for call control functions implemented by operating elements in accordance with a preferred embodiment of the present invention.

FIG. 7 illustrates an exemplary message flow for call control functions in accordance with a second embodiment of the present invention.

FIG. 8 illustrates an exemplary message flow for call control functions in accordance with a third embodiment of the present invention.

FIG. 9 illustrates the message flow caused by the result of a signaling transfer point routing error in accordance with a preferred embodiment of the present invention.

FIG. 10 illustrates the use of an automatic test call that originates and terminates in an operating element and illustrates a method for identifying and correcting routing errors at signal transfer points in real time.

FIG. 11 illustrates a message that occurs at an operating element and is sent to the operating element during a caseworker-initiated test call that terminates at a local exchange carrier exchange or a competitor access provider exchange. There is.

FIG. 12 illustrates an exemplary message flow set up in the network and used to perform one part of the post-dial delay measurement.

FIG. 13 illustrates the use of an automatic test call originating and terminating at an operating element used to perform another part of the post-dial delay measurement.

FIG. 14 shows a second method for calculating the sum of post-dial delays for a single call.

FIG. 15 shows messages associated with initializing and synchronizing a network clock.

Claims (44)

[Claims] 1. An apparatus for servicing telephone calls made in a telecommunications network, comprising: an interconnect bus; and information relating to the telephone call and associated with the telephone call. A communication unit for communicating with a plurality of interconnected networks in a telecommunications network and for communicating with the interconnect bus, the communication unit comprising a routing unit for calls originating from network elements. Instruct network elements about
An apparatus characterized in that information associated with each call is transmitted to the communication unit for storage in the database. 2. A device for servicing a telephone call made in a telecommunications network, comprising: an interconnect bus; and information relating to the telephone call and associated with the telephone call. A database for storing and a communication unit for communicating with a plurality of interconnected networks in a telecommunications network and for communicating with the interconnect bus, the information associated with each call being stored in the database. Device for generating a record of calls that are transmitted to the communication unit for the purpose of billing purposes and which originate at the network element. 3. An apparatus for servicing a telephone call made in a telecommunications network, comprising: an interconnect bus; processing of information associated with the telephone call in communication with said interconnect bus; A database storing routing, a plurality of programs defining the function of the device, a processor in communication with the interconnect bus, a plurality of interconnected network elements in a telecommunications network, and the interconnect bus A communication unit for communicating with a telephone call, the information packet comprising data supporting one of the functions of the device, the information packet comprising a plurality of interconnected information packets. Transmission from at least one of the network elements to said communication unit A device characterized by being sent. 4. The information packet includes a message part and a transaction part, the message part being transmitted between interconnected network elements in response to a call passing through the network element. A telephone call according to claim 3, characterized in that a part is added to the message part before the information packet is transmitted to the communication unit from at least one of a plurality of interconnected network elements. Equipment for servicing. 5. One of a plurality of network elements in which the database is responsible for handling and routing the call.
Device for servicing telephone calls according to claim 3, characterized in that it identifies one. 6. At least one of a plurality of interconnected network elements diverts the call based on information contained in an initial message sent by the communication unit to the network element. An apparatus for servicing telephone calls according to claim 3, characterized in that: 7. A means for the plurality of programs to detect that an error has occurred during call setup, and a test call that is initiated and answered by the communication unit, where the device is in error. Device for servicing telephone calls according to claim 3, characterized in that it comprises means for determining 8. One of a plurality of network elements responsible for routing a call distinguishes a test call initiated and answered by a communication unit from a normal call made by a subscriber of a telecommunications network. Device for servicing telephone calls according to claim 7, characterized in that 9. One of the plurality of network elements responsible for routing the call comprises means for indicating to a subsequent network element that a test call is being made. An apparatus for servicing telephone calls according to claim 8, characterized. 10. The means for indicating to a subsequent network element that a test call is being made comprises the signal contained in the second message. An apparatus for servicing telephone calls according to paragraph 9. 11. The method of claim 1, further comprising means for communicating with the communication unit to recognize and respond to voice to enable a customer to interact with a telecommunications provider. An apparatus for servicing telephone calls as described in 3. 12. The service of claim 11, wherein the plurality of programs includes means for providing a new service to a customer in response to an interactive communication. apparatus. 13. The communication unit communicates with a workstation managed by a case worker who interacts with the customer of the communication unit, a plurality of interconnected network elements, and a telecommunications provider at the same time. An apparatus for servicing telephone calls according to claim 3, characterized in that 14. The plurality of programs includes means for invoking and answering a test call by the communication unit, the test call being made when a telecommunications customer requests billing verification information. Device for servicing telephone calls according to claim 3, characterized in that 15. The method of claim 3, wherein the database includes a data table containing a list of numbers identifying caller telephone numbers marked as fraudulent. Device for servicing the described telephone call. 16. The telephone call of claim 15, wherein the plurality of programs includes means for knowing whether the telephone number of the calling party is marked as fraudulent. Equipment for servicing. 17. The data base includes a data table containing a list of numbers that identify calling telephone numbers that are marked as delinquent. An apparatus for servicing telephone calls as described in 3. 18. The program of claim 17, wherein the plurality of programs includes means for knowing whether the calling telephone number is marked as delinquent. A device for servicing telephone calls. 19. The program of claim 3, wherein the programs include means for determining call processing and routing through network elements interconnected for the call. A device for servicing telephone calls. 20. The apparatus for servicing telephone calls according to claim 3, wherein the plurality of programs includes means for detecting patterns of abuse of a telecommunications network. 21. The telephone of claim 3, wherein the plurality of programs includes means for collecting data representative of call activity in each of the plurality of interconnected network elements. A device for servicing calls. 22. The plurality of programs includes means for creating a call detail record for a call based on the data contained in the information packet. An apparatus for servicing a telephone call according to paragraph 3. 23. A device for servicing telephone calls in a telecommunications network, for storing information about an interconnect bus and processing and routing associated with the telephone call that communicates with the interconnect bus. A first database, a plurality of processors in communication with the interconnect bus and having instructions for specifying the functionality of the telecommunications network, and a plurality of interconnected network elements in the telecommunications network. , Also including a switching and signaling unit in communication with said interconnect bus, and an information packet associated with a telephone call,
The information packet contains data supporting the function of the device, the information packet being transmitted from at least one of a plurality of interconnected network elements to the switching and signaling unit in a second database. A device characterized by being stored in. 24. A device for servicing telephone calls, means for communicating with a plurality of interconnected network elements associated with a telecommunications network, and a plurality of means from the interconnected network elements. Means for collecting information packets transmitted to said means for communicating with interconnected network elements and associated with telephone calls; at least one of the interconnected network elements
Means for routing the call based on a signal in a message sent from the means for communicating to one. 25. A device for servicing telephone calls, means for communicating with a plurality of interconnected network elements associated with a telecommunications network, and a plurality of interconnected network elements. Including means for collecting information packets transmitted to said means for communicating with interconnected network elements and associated with telephone calls; and means for storing said information packets An information packet that is used to generate a billing record for the call. 26. A method for recording information generated from a plurality of interconnected telecommunications network elements in response to a call passing through the network element, the method comprising: Sending a message originating from one of the network elements to the originating network element, copying the sent message and forwarding the message to the next interconnected network element Adding to the copied message transaction information indicating whether an error was detected in the transmitted message, the transaction information and the copied message forming an information packet; A communication for communicating the information packet with the first network element. Method comprising the steps of transferring to the unit, so that the recording of each call is formed, and storing the provided information packet to the database. 27. Monitoring the information packet provided by the originating network element to detect that an error signal is present and that the error signal indicates that the call has failed. , Determining the called number associated with the failed call, and prefixing the called number so that the communication unit replaces the destination associated with the original called number. Being the called party, the communication unit providing answer and release of the call, redialing the called number prefixed with it, and making a test call thereby initiated and answered by the communication unit. And the test call is on the same network element that the failed call passed through. That the test call associated with the failed call is placed by embedding a signal in the message that is passed through and the message generated by each of the multiple interconnected network elements that the test call has passed through. To all subsequent interconnected network elements through which the test call passes, by displaying all generated / received messages to the communication unit. Forming a complete set of data for each failed call that is used to identify a problem that results in the call being transferred and the call failing. The method described. 28. The method according to claim 27, characterized in that the first called number is automatically redialed by the communication unit. 29. The method of claim 27, wherein the leading called number is redialed by a case worker. 30. The method of claim 27, wherein the headed called number is redialed by a computer test device which verifies the transmission quality of the call. 31. Extracting the error signal from the message forwarded to the communication unit to determine the cause of the problem resulting in the call failing, and a plurality of interconnected interconnections associated with the error signal. 27. The method of claim 26, further comprising identifying at least one of the identified network elements and instructing the identified element to correct the error. 32. A step of determining a called number associated with a call, wherein a communication unit is called instead of a destination associated with the original called number by prefixing the called number. And the communication unit provides answer and release for the call, and the first called number is redialed by the case worker, which initiates a test call and is answered by the communication unit. And the steps of allowing the test call to pass through the same interconnected network elements that the failed call passed through, and each of the interconnected network elements through which the test call passed. By embedding a signal in the message generated by The following to the network element, and a display of all generated and received messages associated with that network element from each of the multiple interconnected network elements through which the test call was made. And forming a complete set of data about the call, which is used to indicate the accuracy of the billing process to the customer. 33. The method further comprising detecting a pattern of abuse in a telecommunications network utilizing information packets associated with a call made from a particular telephone number. Item 26. The method according to Item 26. 34. A method of establishing a transit path for a call passing through a plurality of interconnected network elements in a telecommunications network, the method indicating that the call was initiated by an originating network element. The request message that is present, copying the request message, forwarding the request message to the next interconnected network element in the transit path, and for the copied request message. A set of transaction information, and the transaction information and the copied request message form an information packet, in which the originating network element relates to the processing and routing of the call. Sense of need for instructions Including information, transferring the information packet from the originating network element to the communication unit, and utilizing the database in communication with the communication unit, based on the contents of the information packet, the necessary processing and Determining the routing. 35. The method according to claim 34, further comprising the step of sending from the communication unit to the originating network element a message indicating how to handle and route the call. the method of. 36. Indicating from the communication unit to a second network element that the second network element should inform the originating network element how to handle and route the call. 35. The method of claim 34, further comprising the step of sending the message. 37. Extracting the caller's telephone number from the information packet forwarded to the communication unit, and the caller's telephone number in a database containing the telephone numbers marked as fraudulent. To find out if the calling party's number is marked as fraud, and if the calling party's phone number was marked as incorrect, send a message requesting the end of the call to the calling network. 37. The method of claim 36, further comprising the step of transferring to the element. 38. Extracting the telephone number of the calling side from the information packet transferred to the communication unit, and marking the telephone number marked for the telephone charges that are delinquent beyond the threshold value. Finding the calling party's number in the containing data table, and the calling network element if the calling party's number exceeded its threshold and was marked delinquent. 37. The method of claim 36, further comprising the step of forwarding a message requesting termination of the call to. 39. The method of claim 38, wherein delinquent billing charges are associated with unusually long calls serviced by the telecommunications network. 40. The method of claim 36, wherein the transit path terminates at the communication unit, enabling customers of the telecommunications network to automatically subscribe to new services by communicating directly with the communication unit. the method of. 41. Forwarding the call to a communication unit, connecting the customer to a voice recognition and voice response unit communicating with the communication unit, and voice recognition and voice response of the customer's subscription to a new service. Of the customer's telephone number from the information packet forwarded to the communication unit, looking up the customer's telephone number in the data table, so that the calling party's telephone number is 41. The method of claim 40, further comprising the steps of knowing whether it is marked as fraud or delinquent and notifying the customer of the status of the request for subscription to the new service. 42. A method of establishing a transit path for a call through a plurality of interconnected network elements in a telecommunications network, the first network element indicating that the call has been initiated. Detecting a request message, copying the request message, forwarding the request message to a subsequent network element, and for request messages detected and copied by the first network element. And adding a set of transaction information, the transaction information and the copied request message forming an information packet, in which the second network element provides instructions regarding the handling and routing of the call. Indicates that you are seeking Including additional information; transferring a packet of information from the first network element to a communication unit in communication with the first network element; and transferring information using a database in communication with the communication unit. Determining the required treatment and routing of the call based on the contents of the packet, and sending from the communication unit to the second network element a message indicating how to handle and route the call. , A request message and a message sent by the second network element indicating processing and routing for the call. 43. The second network element of claim 42, wherein the second network element comprises an originating network element responsible for controlling the setup of the call.
The method described in. 44. Sending a message originating from each of the plurality of interconnected network elements passed during call setup to the originating network element, and copying the sent message. , Adding a set of transaction information to the copied message so that the transaction information and the copied message form an information packet, and the information packet from the originating network element to the communication unit. And a step of correlating the information packet associated with the request message forwarded from the first network element with the information packet associated with the message forwarded from the originating network element. , Associated with a particular call Storing a packet of information in the database to form a set of data for each call used to support the functionality of the telecommunications network. The method according to 43.