JPH09288753A - System for confirming person forgetting to take return object in automatic transaction device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make a person in charge of monitoring judge whether or not it is the same person by retrieving a storage part based on taking forgetting information or the like, obtaining the transaction journal data of an object, extracting person image data from the transaction journal data and displaying the portrait of the person who have forgotten to perform taking. SOLUTION: The person image data photographed by a camera 6 when taking is forgotten are stored in the disk of a terminal 5 inside a business shop along with the transaction journal data. In the case that a customer inquires the person in charge of monitoring a monitoring terminal 7 by using an interphone 4 later, the person image data at the time of inquiry are obtained through the camera 3, the stored person image data are taken out from the disk of the terminal 5 inside the business shop and both person image data are displayed at the display part of the monitoring terminal 7.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention, when a customer forgets to return a returned item such as a card or cash that is returned after the end of a transaction, takes in and stores the forgotten returned item. The present invention relates to a system for confirming a person who has forgotten to return a return item of an automatic transaction device having a mechanism and installed in a sales office such as a financial institution.

[0002]

2. Description of the Related Art Conventionally, when a customer makes a transaction using an automatic transaction device installed in a business institution such as a financial institution, he / she forgets to take cash such as a cash card or change. Had taken back the returned items such as the forgotten card and cash in the automatic transaction device and stored them, and later returned the returned items upon request. In addition, save the card by loading it in the card loading box,
Cash is stored in the reject box.

That is, usually, a customer who forgets to pick up is told to tell the staff at a window of a financial institution and the like, the returned article is returned, or the customer returns to the used automatic transaction apparatus and is installed. The intercom was used to contact the person in charge of monitoring at the monitoring center to check whether the person was who he was and return the returned item. In particular, if the counter is outside business hours, you can only contact by intercom.

[0004] In order to confirm whether or not the person is the original person by the intercom, the person in charge of monitoring asks the person who is using the intercom about the transaction name, transaction amount and name when he / she forgets to take the transaction. Check your trading journal,
The decision was made based on whether or not there was a fact due to the offer.

[0005]

However, in the case of responding by using the intercom, the person in charge of monitoring has to return the returned article only based on whether or not the facts requested by the customer are correct, so that the person who has forgotten to pick it up There was a problem that it was only possible to make an uncertain decision as to whether or not the person was the person.

[0006]

Therefore, according to the present invention, when a customer forgets to return a card, cash, or other item to be returned after the end of a transaction, the return item is taken in and saved. An image input unit for capturing a portrait of a customer and inputting it as person image data in a system for confirming a person who has forgotten a returned article in an automatic transaction device having a storage means for capturing an article, and for allowing the customer to contact a person in charge of monitoring. Install an intercom near the automatic transaction device, connect the automatic transaction device to a monitoring terminal, capture the portrait of the customer from the beginning to the end of one transaction, acquire the person image data, and perform one transaction. At the end of the above, if the returned goods that the customer has forgotten to take in and are saved by the returned goods acquisition and storage means, the transaction journal data composed of the person image data, transaction information, customer information, etc. Adds forgetfulness information and stores it in the storage unit, and when the customer returns to the forgotten automated transaction device and uses the intercom to interact with the monitoring person, input a real-time portrait image of the customer Then, while displaying it on the display unit of the monitoring terminal, the storage unit is searched based on the forget-to-take information and the like to obtain the target transaction journal data, and the person image data is extracted from the transaction journal data. The portrait of the person left behind is displayed on the display unit so that the person in charge of monitoring can judge whether or not the person is the same person.

Further, an image input unit for photographing a portrait of a customer and inputting it as person image data, and an intercom for allowing the customer to contact a person in charge of monitoring are installed near the automatic transaction apparatus. Connected to a surveillance terminal, capturing the portrait of the customer from the start to the end of one transaction to obtain the person image data, and at the end of the one transaction, the customer forgets to return the item and returns it. When the returned article is taken in and saved by the article taking and saving means, the person image data, transaction information, customer information, etc. are stored in the storage unit as transaction journal data, and the customer returns to the automatic transaction device forgot. When interacting with the person in charge of surveillance using the intercom, the real-time portrait of the customer is input and displayed on the display unit of the monitoring terminal, and the storage unit is searched to search for the target transaction Null data is acquired, and the person image data is extracted from the transaction journal data to display the portrait of the person left behind on the display unit so that the person in charge of monitoring can judge whether or not the person is the same person. Good.

The portrait of the customer photographed from the start to the end of one transaction may be stored as still image data. Also, the terminal of the person in charge of monitoring may be installed in a branch office of a financial institution or the like where the automatic transaction apparatus is installed, or via a public network separately from the branch office of the financial institution or the like in which the automatic transaction apparatus is installed. It may be installed.

[0009]

Embodiments of the present invention will be described below with reference to the drawings. First Embodiment FIG. 1 is a system configuration diagram. In the figure, an automatic transaction device (hereinafter referred to as "AT
1 is a communication control device (hereinafter, "AT-MP").
X ”) 2 and is connected to the public network 3. An intercom 4 is connected to the ATM 1. In addition, an in-store terminal 5 used by a staff member is installed in the sales store. This in-store terminal 5
The ATM 6 is connected to the AT-MPX 2 and is also connected to the camera 6 installed in each ATM 1.
The portrait of the customer using 1 is photographed. Further, a monitoring terminal 7 for monitoring the ATM 1 is connected to the public network 3 so that a person in charge of monitoring at the monitoring center can monitor the ATM 1. Further, a handset 8 is connected to the monitoring terminal 7 so that the handset 8 can be connected to the intercom 4 to have a conversation with a customer who uses the ATM 1.

FIG. 2 is a conceptual block diagram of the control system of the automatic transaction apparatus. Reference numeral 9 denotes a main control unit, which summarizes the entire processing of the ATM 1, and is connected to the AT-MPX 2. A cash transport control unit 10 drives a transport roller or the like (not shown) to control the transport of bills and coins.

Reference numeral 11 denotes a card transportation control section, which drives a transportation roller or the like (not shown) to control the transportation of cards such as cash cards. Reference numeral 12 is a return-object take-in control unit, which controls the cash transfer control unit 10 or the card transfer control unit 11 to remove a card or cash that has been forgotten from the ATM.
It is taken in and saved in 1. When a card such as a cash card is forgotten, it is stored in an unillustrated accepting box, and when returned, it is taken out of the accepting box and conveyed. Alternatively, a branch path (not shown) may be formed in the transport path instead of the take-in box, and the cash card may be stored in this branch path. If you forget to take bills, you should store them in a place called a reject box.

A voice input / output control unit 13 controls the intercom 4. An input / display controller 14 controls a touch panel (not shown) of the ATM 1. A storage unit 15 stores various kinds of information. FIG. 3 is a block diagram of a main part of the terminal in the branch office.

Reference numeral 16 denotes a control unit, which is a control unit for overall processing of the terminal 5 in the store, and is connected to the AT-MPX 2. In addition, this control unit 16
Performs control peculiar to this embodiment. The details of this processing will be described later, but transaction journal data that collects transaction information when forgetting to take and person image data at that time is created,
In addition, processing for adding forgetting information to this transaction journal data is performed. It should be noted that the forgotten cash information represents a type such as whether a cash card is forgotten or cash is forgotten, and in the case of cash, it includes information on the amount of money forgotten.

Reference numeral 17 is a disk for storing transaction journal data and the like collected by the control unit 16. An image input unit 18 has a function of converting analog data input from the camera 3 into digital data. Reference numeral 19 is an input unit, which is a terminal 5 for a sales office.
A keyboard or the like operated by an attendant who uses the. Also,
20 is a display unit.

FIG. 4 is a block diagram of a main part of the monitoring terminal. Reference numeral 21 is a control unit, which is a unit for overall processing of the monitoring terminal 7 and is connected to the AT-MPX 2. A voice input / output control unit 22 controls the handset 8. An input unit 23 is a keyboard or the like operated by a person in charge of monitoring who uses the monitoring terminal 7. Reference numeral 24 is a display unit. The storage unit 25 stores various data.

Now, the process of this embodiment will be described. FIG. 5 is a flowchart of the person image input process. Sa1: The customer uses the ATM 1
When a transaction is specified by inserting it through an insertion slot (not shown), the main control unit 9 of the ATM 1 starts the transaction to the in-store terminal 5 via the AT-HPX 2 separately from the processing of the specified transaction. Notify to that effect. Sa2: In the terminal 5 in the branch office, when the control unit 16 receives the fact that the transaction is started, the control unit 16 instructs the image input unit 18 to cause the camera 3 to take a portrait of a person. Sa3: In the image input section 18, the portrait of the person is photographed by the camera 3, the person image data is generated as a still image, and the person image data is sent to the control section 16. Sa4: The control unit 16 of the in-store terminal 5 collects the person image data, the transaction information transmitted from the ATM 1 and the like as transaction journal data, and stores the transaction journal data in the disk 17. Sa5: When the transaction is completed, the main control unit 9 of the ATM 1 determines whether or not the transaction has been normally completed without forgetting to take a card such as a cash card or cash. When the process according to the embodiment is finished and it is determined that the user forgets to take it, the process proceeds to Sa6. It should be noted that the determination when there is a forgotten item is made based on the fact that the returned item take-in control unit 12 takes in and saves the returned item forgotten by the customer. Sa6: The main control unit 1 of the ATM 1 notifies the in-store terminal 5 of the forgotten information. This forgotten information is the amount of money together with the information indicating the type of the card when the card is forgotten and the information indicating cash when the card is forgotten. Sa7: When receiving the forget-to-take information, the in-store terminal 5 updates the storage information of the disk 17 by adding the forget-to-take information to the transaction journal data.

The format of the transaction journal data created by the above processing will be described. FIG. 5 illustrates an information format. As shown in the figure, this format includes a sales office number, a sales office name, a sequential NO. , Machine number, machine sequential NO. , Transaction name, transaction amount, error information, and still image data. In each of the above processes, from the left side, the store number to the transaction number are stored in Sa1, the forgetting information is stored in Sa7, and the person image data is stored. It is stored in Sa4.

Next, the flow of the process for confirming the identity when the customer contacts the person in charge of monitoring using the interphone and tells that the customer has forgotten to take it will be described. FIG. 9 is a flowchart of the process of confirming the identity. Sb1: When the customer returns to the ATM 1 that he has forgotten to take and calls the person in charge of monitoring using the intercom 4, the person in charge of monitoring uses the handset 8 to communicate with each other. During this exchange, the main control unit 9 of the ATM 1 requests the terminal 5 in the store to take a picture by the camera 6, and the control unit 16 of the terminal 5 in the store operates the image input unit 18 to use the intercom 4 in real time. The person image data is acquired and temporarily stored. Sb2: The person in charge of monitoring asks the person who uses the intercom 4 about the type of forgetting, that is, whether he / she has forgotten to take a card such as a cash card or cash (including the amount of money), and the input unit of the monitoring terminal 7. Input the information from 23. Then, the main control unit 21 of the monitoring terminal 7 generates the forget-to-take information in the format used as the search information of the disk 17 of the sales office terminal 5, and transmits it to the sales office terminal 5 via the public network 3. Sb3: The monitoring person operates the input unit 23 to request the current real-time portrait of the customer and the image when the user forgets to take the image.
It is transmitted to the in-store terminal 5 via the public network 3. At the time of this transmission, the forget-to-take information generated in Sb2 is also transmitted. Sb4: The terminal 5 in the branch office retrieves the disk 17 based on the forgotten information, acquires the corresponding transaction journal data, and sends it to the monitoring terminal 7 via the public network 3 together with the temporarily stored current person image data. Send. Sb5: In the monitoring terminal 7, the person image data at the time of forgetting is extracted from the received transaction journal data, the portrait of the person at the time of forgetting is displayed on the display unit 24, and the portrait of the current person is displayed on the display unit 24. To do. Then, the person in charge of monitoring looks at the display unit 24 and confirms whether or not the person at the time of forgetting and the person inquiring are the same person. Sb6: If it is determined in Sb5 that the person is the same,
The person in charge of monitoring instructs the ATM 1 to return the returned item. Then, in the ATM 1, the return-material uptake control unit 12 operates,
In the case of a card, the card transportation control unit 11 is controlled to return the card to the customer, and in the case of cash, the cash transportation control unit 10
Control the specified amount and return the specified amount to the customer.

Finally, an example of the layout displayed on the display unit 24 in Sb5 will be described. As shown in FIG. 8, both images are displayed side by side on the same screen, and transaction journal data and the like are displayed on the other part. Further, the switching screens may be displayed before and after each. In the above embodiment, the information is stored in the terminal for the business office even when the transaction is normally completed, but the transaction journal data may be stored only when the information is forgotten. Further, instead of the case where the person in charge of monitoring uses the monitoring terminal via the public network, the above-mentioned processing may be performed using the terminal in the branch office. Further, the person image data to be stored and the real-time person image data may be compared not by a still image but by a moving image. In addition, the transaction journal data need not be stored in the disk of the terminal in the branch office,
It may be stored in a storage unit such as a monitor terminal.

According to the above-mentioned embodiment, the customer's image information is stored in the sales office terminal for each transaction, and when the customer forgets to take the information, the customer forgets the information. Therefore, when the customer returns to the ATM and contacts the monitoring center using the intercom, the image at the time of the exchange and the image at the time of forgetting can be compared on the screen. , The effect of being able to accurately identify the person is obtained.

[0021] In addition, in a sales office in which a plurality of ATMs are installed, when the calling person is called using an intercom of an ATM other than the ATM used when the customer forgets to pick up the item, the monitoring person is It is also possible to instruct the customer to move to the ATM at the time of forgetting based on the machine number of the transaction journal data, and then perform the above-mentioned processing to return the returned item.

[0022]

As described above, according to the forgotten person confirmation system for returned items in the automatic transaction device of the present invention, when the customer returns to the ATM and uses the interphone to contact the person in charge of monitoring. In addition, it becomes possible to compare the image at the time of the exchange and the image at the time of forgetting to take it on the screen, and it is possible to obtain the effect that the identity can be accurately confirmed.

[Brief description of drawings]

FIG. 1 is a system configuration diagram of an embodiment.

FIG. 2 is a conceptual block diagram of a control system of the automated teller machine according to the embodiment.

[Fig. 3] Block diagram of the main part of the terminal in the branch

FIG. 4 is a block diagram of a main part of the monitoring terminal according to the embodiment.

FIG. 5 is a flowchart of a person image input process according to the embodiment.

FIG. 6 is an exemplary diagram of an information format according to the embodiment.

FIG. 7 is a flowchart of processing for confirming an identity according to the embodiment.

FIG. 8 is an exemplary diagram of a layout of a display screen on the monitoring terminal according to the embodiment.

[Explanation of symbols]

 1 Automatic Transaction Device 2 Communication Control Device 3 Public Network 4 Interphone 5 Terminal in Branch 6 Camera 7 Monitoring Terminal 8 Handset

Claims (5)

[Claims] 1. An automatic transaction device having a return item take-in storage means for taking in and storing a return item which is forgotten when a customer forgets to return the return item such as a card or cash returned after the end of a transaction. In the person confirmation system for forgetting to return items, the image input unit that captures the portrait of the customer and inputs it as person image data, and the intercom for the customer to contact the person in charge of monitoring are installed near the automated teller machine. Then, connect this automatic transaction device to a monitoring terminal, capture the portrait image of the customer by capturing the portrait of the customer between the start and end of one transaction, and at the end of one transaction, retrieve the returned item. When the customer forgets and stores the returned article forgotten by the storage means, the forgotten information is added to the transaction journal data including the person image data, transaction information, customer information, etc. and stored in the storage unit. , When the customer returns to the automatic transaction device that he has forgotten and uses the intercom to interact with the person in charge of monitoring, a real-time portrait image of the customer is input and displayed on the display unit of the monitoring terminal. , Searching the storage unit based on the forget-to-take information etc. to obtain target transaction journal data, extracting the person image data from the transaction journal data, and displaying the portrait of the forgotten person on the display unit. A person confirmation system for forgetting to pick up returned items in an automatic transaction device, characterized in that a person in charge of monitoring judges whether or not the person is the same person. 2. An automatic transaction device having a return item take-in storage means for taking in and storing a return item which is forgotten when the customer forgets to return the return item such as a card or cash returned after the end of the transaction. In the person confirmation system for forgetting to return items, the image input unit that captures the portrait of the customer and inputs it as person image data, and the intercom for the customer to contact the person in charge of monitoring are installed near the automated teller machine. Then, by connecting the automatic transaction device and the monitoring terminal, the portrait of the customer is photographed and the person image data is acquired from the start to the end of one transaction, and at the end of one transaction, the customer returns For example, when the returned item is stored and stored by the returned item capturing / storing means, the person image data, transaction information, customer information, etc. are stored in the storage unit as transaction journal data, and When returning to the forgotten automated teller machine and using the intercom to interact with the person in charge of monitoring, the real-time portrait of the customer is input and displayed on the display unit of the monitoring terminal, and the storage unit is searched. Then, the target transaction journal data is acquired, the person image data is extracted from the transaction journal data, the portrait of the person who is left behind is displayed on the display unit, and the monitoring person judges whether or not the person is the same person. A person confirmation system for forgetting to pick up returned items in an automatic transaction device, which is characterized in that it is made possible. 3. The automatic transaction device according to claim 1 or 2, wherein the portrait of the customer photographed from the start to the end of one transaction is stored as still image data. A person confirmation system for forgetting things. 4. The automatic transaction device according to claim 1 or 2, wherein the monitoring terminal is installed via a public network separately from a business office such as a financial institution in which the automatic transaction device is installed. A person confirmation system for forgetting to return items. 5. The person who forgets to return the automatic transaction device according to claim 1 or 2, wherein the monitoring terminal is installed in a business office such as a financial institution that installs the automatic transaction device. Confirmation system.