JPH09219891A - Remote monitoring system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To obtain a remote monitoring system which can inform a user that the maintenance personal of a maintenance company was dispatched and estimated time till his arrival. SOLUTION: In the remote monitoring system provided with a remote monitoring device 2 which informs automatically the maintenance company of the abnormal state of equipment at the time of detecting it, the remote monitoring device 2 is provided with an in-motion indication lamp 2b to indicate that the maintenance personal of the maintenance company is in motion and an arrival time display device 2c to display the time until the maintenance personal arrives on the basis of an answer signal returned from a maintenance company side having responded to automatic message. Then, on the basis of the reception of the message success signal or the reception of the estimated arrival time returned from the maintenance company as the answer signal based on the automatic message, the in-motion indication lamp 2b is made to indicate, and also, the time of the result of the subtraction of elapsed time from the estimated time is displayed on the above-mentioned arrival time display device 2c.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote monitoring system equipped with a remote monitoring device that automatically notifies a maintenance company when an abnormal state of equipment is detected.

[0002]

2. Description of the Related Art FIG. 8 is an overall structural view conceptually showing a remote monitoring system according to a conventional example. In FIG. 8, 1 is equipment in a building, 2 is a remote monitoring device connected to this equipment 1, detects an abnormal signal of the equipment 1, and displays the status thereof by an indicator 2a.
The input contact lamp is turned on and the maintenance company 3 is automatically notified.

Next, the operation will be described. When the equipment 1 is in an abnormal state and the remote monitoring device 2 detects it, the display 2a of the remote monitoring device 2 lights the input contact lamp of the number corresponding to the equipment 1. At the same time, when the maintenance company 3 is automatically notified to the maintenance company 3 and receives the equipment abnormality signal, the maintenance company 3 dispatches the maintenance personnel, and the maintenance personnel thereby performs the equipment abnormality recovery work in the relevant building.

[0004]

However, in the configuration of the remote monitoring system according to the above-mentioned conventional example, the building user generates a facility abnormality due to the sounding of the facility alarm panel buzzer (not shown) or the input contact lamp of the remote monitoring device 2. Although I can know the fact of the above, I am anxious about the situation until the maintenance staff of the maintenance company arrives, that is, whether the equipment abnormality signal is really reported to the maintenance company and how long the maintenance staff arrives. There was a problem that became.

The present invention has been made in order to solve the above-mentioned problems of the conventional example, and it is possible to notify the user that the maintenance staff of the maintenance company has been dispatched and the expected time until arrival. The purpose is to obtain a surveillance system.

[0006]

A remote monitoring system according to the present invention is a remote monitoring system equipped with a remote monitoring device that automatically notifies a maintenance company when an abnormal state of equipment is detected. Based on the response signal returned from the responding maintenance company, a dispatching indicator light indicating that the maintenance staff of the maintenance firm is dispatched and an arrival time indicator displaying the time until the maintenance staff arrives Is provided. Further, the remote monitoring device displays the dispatching indicator light based on the reception of the notification success signal returned from the maintenance company as a response signal based on the automatic notification, and the estimated time preset in the arrival time indicator. Is displayed by subtracting the elapsed time from the reception of the notification success signal. Further, the remote monitoring device displays the dispatching indicator light based on the reception of the estimated arrival time returned from the maintenance company as a response signal based on the automatic notification, and the arrival time indicator displays the estimated arrival time from the estimated arrival time. It is characterized in that a time obtained by subtracting the elapsed time after the expected arrival time is received is displayed.

Further, the remote monitoring device is provided with an extinguishing button for extinguishing the display of the dispatching indicator lamp and the arrival time indicator. Further, the remote monitoring device is provided with a broadcasting device for providing voice guidance to dispatch of maintenance personnel from a maintenance company in synchronization with lighting of the dispatch indicator or display of the arrival time indicator. Is.

[0008]

BEST MODE FOR CARRYING OUT THE INVENTION

Embodiment 1. FIG. 1 is a configuration diagram showing a remote monitoring device according to the first embodiment. As shown in FIG. 1, the remote monitoring device 2 is a display device that automatically notifies a maintenance company when an abnormality is detected in the equipment and lights an input contact lamp corresponding to the equipment in an abnormal state, as in the conventional example. 2a is provided, the dispatching indicator light 2b for displaying that the maintenance staff of the maintenance company is dispatched based on the response signal returned from the maintenance company responding to the automatic notification, and the maintenance staff An arrival time indicator 2c for displaying the time until arrival is provided.

FIG. 2 is a diagram also showing the internal configuration of the remote monitoring device 2. As shown in the figure, an abnormality detection signal of the equipment 1 is input into the remote monitoring device 2, and the input contact lamp 2a and the dispatching indicator lamp 2b are input.
And I / O for lighting the arrival time indicator 2c
A port 2d and a computer 2h are built-in. As is well known, the computer 2h has a RAM 2e for temporarily storing processing data and input data, a CPU 2f for performing a monitoring control operation, and the input contact lamp described above. Two
R storing the processing program and fixed data of the display control operation of the display lamp 2b and the arrival time indicator 2c
OM2g is provided.

The operation of the apparatus configured as described above will be described with reference to the flowchart shown in FIG. 3 which is stored in the ROM 2g and executed by the CPU 2f. That is, in step 101, if the equipment 1 is in an abnormal state, the process proceeds to step 102. In step 102, the input contact lamp 2a of the number corresponding to the input contact of the remote monitoring device 2 is turned on, and the process proceeds to step 103. Step 1
In 03, the fact that the equipment 1 is abnormal is automatically notified to the maintenance company 3 based on the telephone number to the maintenance company 3 set in the ROM 2g, and the process proceeds to step 104.

At step 104, it is confirmed whether or not the automatic notification has succeeded. In step 104, if the automatic notification success is confirmed, that is, if the notification success signal is returned as a response signal indicating that the maintenance company 3 has received, the process proceeds to step 105. In step 105, the maintenance staff dispatches the maintenance staff. In-service indicator light 2 indicating that
While turning on b, the corresponding predicted time is selected from the arrival time data for each abnormal signal and the automatically notified time zone preset in the ROM 2g, and that time, for example, 3
0 minute is displayed on the arrival time display device 2c. Step 10
6, the arrival time display device 2c at step 105
The elapsed time after receiving the notification success signal is subtracted from the displayed preset time in synchronization with the internal clock, and the result is displayed.

Therefore, according to the first embodiment, when the equipment 1 is abnormal, maintenance is performed based on the reception of the notification success signal as a response signal returned from the maintenance company as a result of automatic notification to the maintenance company 3. The dispatch indicator 2b indicates that the maintenance personnel are dispatched from the company, and the estimated arrival time of the maintenance personnel from the maintenance company is indicated by the arrival time indicator 2c.
Since it is displayed on the screen, the building user can feel at ease.

Further, since the arrival time display 2c displays the time obtained by subtracting the elapsed time after the reception of the notification success signal from the preset estimated time, the time until the actual arrival is accurately displayed. You can learn about it and the building users can feel at ease.

Embodiment 2 FIG. Next, FIG. 4 shows the second embodiment.
FIG. 3 is a flowchart for explaining the above, and shows only a part different from the first embodiment shown in FIG. In the second embodiment, as shown in FIG. 4, after step 103 in FIG. 3, in step 204, as a response signal from the maintenance company 3 based on the automatic notification, the maintenance company 3 operates to respond. With respect to the above, since an accurate expected arrival time is transmitted according to circumstances such as traffic conditions and maintenance staff allocation status, if it is received, the process proceeds to step 205, and in step 205, the maintenance staff of the maintenance company is dispatched. The dispatching indicator lamp 2b for displaying is displayed and the arrival time indicator 2c displays the time transmitted from the maintenance company, for example, 20 minutes.

Therefore, according to the second embodiment, as a response signal from the maintenance company 3 based on the automatic notification, an accurate arrival prediction according to circumstances such as traffic situation and maintenance staff allocation situation regarding the dispatch response from the maintenance company 3. Since the time is transmitted and the arrival time display unit 2c displays the time obtained by subtracting the elapsed time after receiving the estimated arrival time from the estimated arrival time, the estimated estimated arrival time of the maintenance personnel according to the situation of the maintenance company 3 is displayed. Can be displayed, and the building user can obtain accurate information.

Embodiment 3 Next, FIG. 5 is a configuration diagram of the remote monitoring device 2 according to the third embodiment shown corresponding to the first and second embodiments shown in FIG. As shown in FIG. 5, the remote monitoring device 2 according to the third embodiment is further provided with a light-off button 2i in addition to the configuration shown in FIG. 2b and arrival time indicator 2c
Is turned off.

The operation of the remote monitoring device 2 having the above-mentioned structure is different from that of the first embodiment shown in FIG.
This will be described with reference to the flowchart shown in FIG. In the third embodiment, as shown in FIG. 6, step 106 in FIG.
After that, if the turn-off button 2i is pressed in step 307, the process proceeds to step 309, and in step 309, the dispatching indicator lamp 2b and the arrival time indicator 2c are turned off. If the extinguishing button 2i is not pressed in step 307, the process proceeds to step 308, and if it is within the display time in step 308, the process returns to step 106.

Therefore, according to the third embodiment, in the first and second embodiments, when the maintenance staff arrives, the turn-off indicator 2b and the arrival time indicator 2c are turned off by pressing the turn-off button 2i. Therefore, accurate information can be given to the building user.

Embodiment 4 Next, FIG. 7 shows a fourth embodiment.
The block diagram of the remote monitoring apparatus 2 concerning this is shown. As shown in FIG. 7, the remote monitoring device 2 according to the fourth embodiment further includes a broadcasting device 2j in addition to the configurations of the first and second embodiments shown in FIG. In synchronization with the lighting of the lamp 2b and the display of the arrival time indicator 2c, voice guidance is provided regarding the dispatch of maintenance personnel from the maintenance company.

That is, in the step 105 shown in FIG. 3, the broadcasting device 2j outputs the voice guidance in synchronization with the time during which the dispatching indicator lamp 2b is turned on or the arrival time indicator 2c is displayed. In this way, by providing voice guidance from the broadcasting device 2j, it is possible to make detailed notifications to the building user.

[0021]

As described above, according to the present invention, in the remote monitoring system equipped with the remote monitoring device for automatically notifying the maintenance company when the abnormal state of the equipment is detected, the remote monitoring device responds to the automatic notification. Provided with a dispatching indicator light that indicates that the maintenance personnel of the maintenance company are on the basis of the response signal returned from the maintenance company side, and an arrival time indicator that displays the time until the maintenance personnel arrive. Therefore, displaying the estimated arrival time of the maintenance staff from the maintenance company on the arrival time display has the effect of giving the building user a sense of security. Further, the remote monitoring device displays the dispatching indicator light based on the reception of the notification success signal returned from the maintenance company as a response signal based on the automatic notification, and the estimated time preset in the arrival time indicator. Since the time obtained by subtracting the elapsed time after receiving the notification success signal is displayed, the time until the maintenance staff actually arrives can be accurately known, and the building user can be relieved. Further, the remote monitoring device displays the dispatching indicator light based on the reception of the estimated arrival time returned from the maintenance company as a response signal based on the automatic notification, and the arrival time indicator displays the estimated arrival time from the estimated arrival time. Estimated arrival time Displays the time after subtracting the elapsed time after reception, so it is possible to display the estimated arrival time of the maintenance personnel that is accurate according to the situation of the maintenance company, and the building user can obtain accurate information. It will be possible.

Further, since the remote monitoring device is provided with an extinguishing button for extinguishing the display of the dispatching indicator lamp and the arrival time indicator, when the maintenance staff arrives, he / she can press the extinguishing button to dispatch the dispatcher. It is possible to turn off the indicator light and the arrival time indicator, and to give accurate information to the building user. Furthermore, since the remote monitoring device is provided with a broadcasting device for guiding the dispatch of maintenance personnel from the maintenance company in synchronism with the lighting of the dispatch indicator or the display of the arrival time indicator, the broadcasting device is used to By giving guidance, it is possible to give detailed notifications to building users.

[Brief description of drawings]

FIG. 1 is an enlarged front view of a remote monitoring device according to a first embodiment of the present invention.

FIG. 2 is a conceptual block configuration diagram also showing the internal configuration of the remote monitoring devices according to the first and second embodiments of the present invention.

FIG. 3 is a basic flowchart for explaining the operation of the remote monitoring device according to the first embodiment of the present invention.

FIG. 4 is a partial flowchart according to the second embodiment of the present invention.

FIG. 5 is a conceptual block configuration diagram also showing an internal configuration of a remote monitoring device according to a third embodiment of the present invention.

FIG. 6 is a partial flowchart according to the third embodiment of the present invention.

FIG. 7 is a conceptual block diagram showing an internal configuration of a remote monitoring device according to a fourth embodiment of the present invention.

FIG. 8 is an overall conceptual diagram conceptually showing a conventional example.

[Explanation of symbols]

1 equipment, 2 remote monitoring device, 2a input contact lamp,
2b In-service indicator light, 2c Arrival time indicator, 2d I
/ O port, 2e RAM, 2f CPU, 2g RO
M, 2h computer, 2i light off button, 2j broadcasting device, 3 maintenance company.

Claims (5)

[Claims] 1. A remote monitoring system equipped with a remote monitoring device for automatically notifying a maintenance company when an abnormal state of equipment is detected, based on a response signal returned from the maintenance company in response to the automatic notification to the remote monitoring device. A remote monitoring system comprising a dispatching indicator light for indicating that a maintenance staff member of a maintenance company is dispatched and an arrival time indicator for displaying the time until the maintenance staff member arrives. 2. The remote monitoring system according to claim 1, wherein the remote monitoring device displays the dispatching indicator light based on reception of a notification success signal returned from a maintenance company as a response signal based on an automatic notification. At the same time, the remote monitoring system is characterized in that the arrival time indicator displays a time obtained by subtracting an elapsed time after receiving the notification success signal from a preset estimated time. 3. The remote monitoring system according to claim 1, wherein the remote monitoring device displays the dispatching indicator light based on reception of an estimated arrival time returned from a maintenance company as a response signal based on an automatic notification. At the same time, the remote monitoring system is characterized by displaying the time obtained by subtracting the elapsed time after receiving the estimated arrival time from the estimated arrival time on the arrival time indicator. 4. The remote monitoring system according to any one of claims 1 to 3, wherein the remote monitoring device is provided with a turn-off button for turning off the display of the dispatching indicator lamp and the arrival time indicator. Characteristic remote monitoring system. 5. The remote monitoring system according to any one of claims 1 to 4, wherein the remote monitoring device sends a message from a maintenance company in synchronization with lighting of the dispatch indicator or display of the arrival time indicator. A remote monitoring system, which is provided with a broadcasting device for giving voice guidance to dispatch of maintenance personnel.