JPH09106332A - Information processor in group work and method therefor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processor in which a group work can be made to be performed without notifying other participants of the output which should not be known and method therefor, in an information processing system supporting the group work in which the output which should not be known is generated. SOLUTION: In an information processor for performing a group work via a communication network, a message conversion table 81 defining the substitution message for the combination of a message generating an output which should not be known and the transmitter of the message is preliminarily prepared, the combination of the message and the transmitter is retrieved by using the message conversion table 81, and the message is changed to the substitution message defined in the message conversion table 81 when the combination is included in the message conversion table 81.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing apparatus and method of an information processing system, which is composed of an information processing apparatus and a communication network and allows a plurality of participants to work together. BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing apparatus and a method for processing an output generated by a participant that the participant does not want other participants to know about the output, without the other participants knowing the output.

[0002]

2. Description of the Related Art An information processing system, which is composed of an information processing device and a communication network and allows a plurality of participants to work together, includes a system which provides an environment in which application programs can be used in the work together. In this system, when processing is performed according to the data input by one of the participants, the output generated by the data input processing and the output of the processing result are output to all the information processing devices. However, the output may include something that you do not want other participants to know. For example, a personal identification number and password correspond to it. In that case, it is desirable that the output that you do not want to be known is known to other participants and that the collaborative work can continue without interruption.

As described in Japanese Patent Application Laid-Open No. 2-84850, a system that provides an environment in which application programs can be used for collaborative work generally has two types: a collaborative work mode and a local mode. The collaborative work mode is a mode in which the collaborative work is performed, and the local mode is a mode in which the application program used in the collaborative work is used only by the own information processing device. Therefore, in order to make the output that you do not want to know known to other participants,
A method of changing the work including the output that should not be known to the local mode is conceivable.

There is also a method in which a separate work area is provided for an individual and a work including an output that should not be known is performed there.

Further, in the application program,
For example, there is a method of making an output location not to be known unknown by incorporating a process such that an asterisk (*) is displayed.

[0006]

In the prior art for changing the mode described above, an output which is not desired to be known during the local mode is not transmitted to the information processing devices of other participants, but it occurs during that time. The input from other participants is not reflected at all, and the continuity of collaborative work cannot be maintained because other participants do not know whether or not the input operation is being performed.
Since it is necessary to change the mode as appropriate, there is a problem that it becomes a very troublesome work.

Further, in the above-mentioned conventional technique in which a work area is separately provided for each individual, it becomes impossible to make an output that cannot be processed in the work area unknown to other participants. For example, if a user presses a button on the window of an application program used for collaborative work and inputs the result, and the input result is displayed on that window, it is impossible to perform this processing in a work area provided for personal use. Is.

Further, the prior art in which processing is created in the above application program has the following problems. An application program that is not intended for collaborative work is designed to be viewed only by you, so it does not hide all output content that you do not want others to know. Therefore, if the output content that is not hidden by others is not hidden by sharing it, it becomes necessary for another person to recreate the application program to hide it. As an example of this, ATM (Automatic Telle)
There is a remote control guidance for the r Machine (cash machine). ATM remote operation guidance means that a clerk at a remote location guides a customer who uses the ATM, on the ATM screen, the operation method. The information processing device on the side of the clerk needs to grasp the situation of the ATM screen,
This is achieved by jointly using the ATM application program between the ATM terminal and the information processing device on the staff side. Here, in the case of inputting the PIN code at the ATM, the process of displaying the pressed number instead of displaying another symbol unrelated to the number, for example, an asterisk (*) is built in. The shape of the button used for input changes in order to make the person recognize that the input has been made. This shape change occurs because the touch panel is used in the ATM terminal, and the customer inputs the personal identification number by touching the numerical input button displayed on the ATM terminal from the screen. If a personal identification number is input during execution of remote control guidance, if this is used as it is, the change in the shape of the button used for the input will be known to the clerk, which causes a problem that the personal identification number is known. .

Therefore, an object of the present invention is to solve the above-mentioned problems of the prior art and to provide an information processing system for supporting a collaborative work in which such an undesired output occurs.
By using an application program that is not designed for collaboration, the output that you do not want to know is not known to other participants, the continuity of collaboration between participants is kept to a minimum, and it is efficient. It is to provide an information processing apparatus and a method thereof capable of performing various collaborative work.

[0010]

In an information processing apparatus having a dialogue control means and an interception means for performing collaborative work through a communication network, a message for generating an undesired output in each application program and the above A message defining an alternative message consisting of a message to be sent to the intercepting means to continue the collaborative work for the combination of message originators and a message for notifying undesired output occurrence for the message originator combination. A conversion table is prepared in advance, a message sent from the intercepting means and the dialogue control means of another information processing apparatus is received, the received message is transmitted to the dialogue control means of another information processing apparatus, and The application program associated with the received message Gram's message conversion table is used to retrieve the combination of the received message and its sender, and if the combination is included in the message conversion table, the received message is defined in the message conversion table for the combination. This can be achieved by changing to an alternative message that is present and transmitting the change message when there is a message change, and sending the received message to the intercepting means when there is no message change.

Since the message conversion processing is performed based on the message conversion table and the message conversion is performed by the intercepting means and the dialogue control means, it is not necessary to recreate an application program to perform the joint work, and the joint work is premised. You can collaborate using application programs that are not created as. When an output that you do not want to know is generated during collaboration, the message that causes the output is changed and the processing is continued. Therefore, you can perform collaboration without knowing the output that you do not want to know. It will be possible. In addition, since the dialogue control means automatically performs the process of making the output that the user does not want to know unknown to other participants, it is possible to perform the collaborative work efficiently. Further, since the alternative message includes a message notifying the generation of output that the user does not want to know, even if there is no display output itself that the user does not want to know, the input to the application program or the processing by the application program may not have occurred. Participants will be able to understand, and it will be possible to keep the continuity of collaborative work to a minimum.

[0012]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a process flow chart related to a message change process for realizing the first embodiment of the present invention. 2 is a module diagram of an information processing device for realizing the present embodiment, and FIG. 3 is an information processing system for performing collaborative work via a communication network including a device configuration for realizing the present embodiment. It is the whole image figure.

First, an overall image diagram of an information processing system for performing collaborative work via the communication network shown in FIG. 3 and a module diagram of the information processing apparatus shown in FIG. 1 will be described. In FIG. 1, three participants (information processing device 3
1A, 31B, 31C). In the figure, reference numerals having the same numerical value but differing only by the alphabet (A, B, C) at the end indicate the same device or module.

(1) Device Configuration of Information Processing Device 31 In the device configuration of the information processing device 31, an input device 312, a display 313, and a storage device 314 are connected to a computer 311. The input device 312 is the keyboard 31
21 and the mouse 3122 are combined. The storage device 314 is not limited to a magnetic disk, but may be an optical disk, a magneto-optical disk, or a semiconductor memory. The point is that it should have sufficient capacity to execute the program and store a large amount of data files. As can be easily inferred by a person skilled in the art from the above description, the device configuration for implementing the present invention may be one generally called a computer system.

(2) Device Configuration of Communication Network 32 The device configuration of the communication network 32 is B-ISDN, A
A configuration equivalent to that of a high speed communication network such as TM-LAN is desirable.

(3) Module Configuration of Information Processing Device 31 The computer 311 comprises a window system 21, an intercept module 22, a dialogue control module 23, and an application program 24. The window system 21 can generate a plurality of windows on the same display screen. The intercept module 22 is
It intercepts a message issued by the window system 21 and each application program 24, and sends it to the dialogue control module 23. Also,
The intercept module 22 is the interaction control module 2
Window system 21
Alternatively, it is also sent to the application program 24. The dialogue control module 23 is a reception module 23.
1, a message conversion module 232, and a transmission module 233. The reception module 231 receives the message sent from the intercept module 22 and the dialogue control module of another information processing terminal, and the transmission module 233 sends the message to the intercept module 22 and the dialogue control module of another information processing terminal. It sends a message. The message change module 232 uses the message conversion table 25.
Is used to perform message modification processing that produces output that the sender of the message does not want to be known.

The message conversion table 25 is
It is composed of a table in which each participant defines a message for generating output that should not be known and its alternative message for each application program. The alternative message is composed of a message for sending to the intercept module 22 to continue the collaborative work instead of a message for generating undesired output, and a message for notifying the participant of undesired output generation. Has been done. The message conversion table 25 must be the same for all participants and is stored in the storage device 314.

Next, referring to FIG. 2, the message change processing operation in the dialogue control module 232 in this embodiment will be described according to the processing flow chart of FIG.

The message sent from the intercept module 22 or the dialog control module of another information processing apparatus is received (step 1001). The received message is transmitted to the dialog control module of another information processing terminal (step 1002). The combination of the received message and its sender is searched in the message conversion table 25 (step 1003). If the combination exists in the message conversion table 25, the process proceeds to step 1005, and if not, the process proceeds to 1006 (step 1004). The received message is changed to the alternative message defined in the message conversion table 25 for the combination (step 1005). If the message has been changed, the changed message is sent to the intercept module 22 and the received message is sent to the intercept module 22 (step 1006).

As described above, according to the first embodiment, in the information processing system that supports the collaborative work in which undesired output is generated, it is desired to be known by using the application program which is not premised on the collaborative work. Provided is an information processing apparatus and method capable of maintaining efficient collaborative work while keeping the continuity of collaborative work between the participants to a minimum without any output being unknown to other participants.

FIG. 4 is a processing flow chart for realizing the second embodiment of the present invention. FIG. 5 is a module configuration diagram of the information processing apparatus for realizing the present embodiment. FIG. 6 is a process flow diagram relating to a message conversion process for realizing the present embodiment, and FIG. 7 is a process flow diagram relating to a message conversion table creating process for realizing the present embodiment.
FIG. 8 shows a message conversion table for realizing this embodiment, FIG. 9 shows an input / output correspondence table for realizing this embodiment, and FIG. 10 shows a sender list for realizing this embodiment. . The overall image diagram of this embodiment is the same as FIG.

First, the module diagram of the information processing apparatus shown in FIG. 5 will be described. Except for the dialogue control module 53, the message conversion table 81, the input / output table 91, and the caller table 101, the module configuration (FIG. 2) of the information processing apparatus described in the first embodiment of the present invention is the same.

The dialogue control module 53 comprises a receiving module 531, a message changing module 532, a transmitting module 533, a sender setting module 534, and a sender identifying module 535. The receiving module 531, the message changing module 532, and the transmitting module 533 are the same as those described in the first embodiment of the present invention. The sender setting module 534 is for setting the sender of the message, and the sender specifying module is for specifying the sender of the message.

As shown in FIG. 8, the message conversion table 81 is composed of a sub-message conversion table 811 defined by each participant. The sub-message conversion table 811 is composed of a table 8111 that defines, for each application program, a message that causes an output that should not be known and its alternative message. The alternative message is composed of a message for sending to the intercept module 22 to continue the collaborative work instead of a message for generating undesired output, and a message for notifying the participant of undesired output generation. Has been done. Message conversion table 81
Requires that all participants have the same
14 are stored.

As shown in FIG. 9, the input / output correspondence table 91 is composed of a table 911 in which an input message to an application program for generating an output message from the application program is defined for each application program, and is stored. Device 31
4 is stored.

The sender table 101, as shown in FIG. 10, is composed of a table 1011 in which a message input to an application program and its sender are stored for each application program, and stored in the storage device 314. ing.

Each processing operation will be described below with reference to FIG. First, the joint work processing operation in this embodiment will be described with reference to the processing flow chart of FIG.

Sub-message conversion table 8 for each participant
11, the message conversion table 81 is created (step 2001), and the collaborative work is started (step 2002). Message change processing is performed using the message conversion table 81, the input / output correspondence table 91, and the sender table 101 (step 2003). The collaborative work ends (step 2004).

Next, the message change processing operation in the dialogue control module 532 in this embodiment will be described with reference to the processing flow chart of FIG.

A message sent from the intercept module 22 or the dialog control module of another information processing apparatus is received (step 3001). If the received message is an input message to the application program, the process proceeds to step 3003, and if it is not the input message, the process proceeds to step 3004 (step 3002). Since the sender is specified in the input message, the received message and the sender are stored in the sender table 101 of the application program related to the received message (step 3003). If the sender of the received message is not specified, the process proceeds to step 3005, and if specified, the process proceeds to step 3007 (step 300
4). The input message that generated the received message is acquired from the input / output correspondence table 91 of the application program related to the received message (step 300
5), the sender who generated the message acquired in step 3005 is acquired from the sender table 101 of the application program related to the received message (step 3006), and the sender is set as the sender of the received message (step 3007). ).

It is judged whether or not the data needs to be transmitted to the dialog control module of another information processing apparatus (step 3).
008). If transmission is necessary, the process proceeds to step 3010, and if transmission is not necessary, the process proceeds to step 3011 (step 3009). A transmission list in which the sender and the information processing device to be sent are set is added to the received message and transmitted to the dialogue control module of another information processing device (step 3010). A method for realizing step 3008 is proposed in Japanese Patent Laid-Open No. 5-274240.

It is judged whether or not the own information processing device 31 needs to process the received message (step 301).
1). If it needs to be processed, go to step 3013,
If it is not necessary to process, the process ends (step 301).
2). The method for realizing step 3011 is disclosed in Japanese Patent Laid-Open No.
No. 274240.

The message conversion table 81 is searched for a combination of the received message and its sender (step 30).
13), if the combination exists in the message conversion table 81, go to step 3015; if not, 3
The process moves to 016 (step 3014). The received message is changed to the alternative message defined in the message conversion table 81 for the combination (step 301).
5). If there is a message change, the changed message is sent, and if there is no change, the received message is sent to the intercept module 22 (step 301).
6).

Next, the message conversion table creation processing operation in this embodiment will be described according to the processing flow of FIG. Below, two participants (information processing devices 31A, 31
The processing operation in the case of B) is shown. Information processing devices 31A and 3
There is no problem even if the processing operations of 1B are replaced with each other.

(1) Process Flow for Information Processing Device 31A The input of the joint work is input from the input device 312A (step 4101). A request to start the joint work is transmitted to the information processing apparatus 31B via the communication network 32 (step 4).
102). Sub message conversion table 81 of information processing device 31B sent via communication network 32
1B is received (step 4103). A message conversion table 81 is created using the sub message conversion table 811A of the own information processing apparatus 31A and the received sub message conversion table 811B (step 4104),
The message conversion table 81 is transmitted to the information processing device 31B via the communication network 32 (step 4).
105). The reception completion sent from the communication network 32 is received (step 4106). The preparation for starting the joint work is transmitted to the information processing apparatus 31B via the communication network 32 (step 4107), and the joint work is started (step 4108).

(2) Process Flow for Information Processing Device 31B The joint work start request sent via the communication network 32 is received (step 4201). The sub-message conversion table 811B of the own information processing device 31B is transmitted to the information processing device 31A via the communication network 32 (step 4202). The message conversion table 81 generated by the information processing device 31A is received via the communication network 32 (step 4203). The reception completion is transmitted to the information processing apparatus 31A via the communication network 32 (step 4204). The joint work start preparation completion sent from the communication network 32 is received (step 4205), and the joint work is started (step 420).
6).

Here, regarding the message change table creation processing operation when there is a new participant during the collaborative work,
The process will be described with reference to the process flow diagram of FIG. 11 while citing FIG.

(1) Processing flow of information processing apparatus 31A newly participating in collaborative work Input of collaborative work participation is input from the input device 312A (step 5101). A request for participation in joint work is transmitted to the information processing device 31B via the communication network 32 (step 5).
102). The message conversion table 81B in use in the collaborative work, which is sent via the communication network 32, is received (step 5103). A message conversion table 82 is created using the sub message conversion table 811A of the own information processing apparatus 31A and the received sub message conversion table (step 5104), and the message conversion table 82 is sent to the information processing apparatus 31B via the communication network 32. It is transmitted (step 5105). The reception completion sent from the communication network 32 is received (step 5106). When the reception completion is received from all the information processing devices participating in the collaborative work, step 510 is performed.
If not all are received, the process proceeds to step 5106 (step 5107). The joint work start preparation completion is transmitted to the information processing apparatus 31B via the communication network 32 (step 5108), and the joint work is started (step 5109).

(2) Processing flow of the information processing apparatus 21B in the joint work The joint work participation request sent via the communication network 32 is received (step 5201). The collaborative work is stopped (step 5202). Message conversion table 81 being used in collaboration through the communication network 32
B is transmitted to the information processing device 31A (step 520).
3). Information processing device 31 via communication network 32
The message conversion table 82 generated by A is received (step 5204). The reception completion is transmitted to the information processing apparatus 31A via the communication network 32 (step 5205). The preparation for the start of the collaborative work sent via the communication network 32 is received (step 520).
6) The joint work is restarted (step 5207).

As described above, according to the second embodiment, each information processing device is set before the start of the joint work and during the joint work so as to eliminate the contradiction between the information processing devices of the message changing process during the joint work. Provide a method for creating and distributing a message conversion table including the sub message conversion table described above.

As a third embodiment, an ATM (Autom) is used.
A case in which the present invention is applied to the remote operation guidance function of an automatic teller machine (cash machine) will be described. Here, the remote operation guidance function of the ATM is a telewriting function or screen in which a clerk at a remote place writes the operation method on the screen of the ATM terminal to the customer who uses the ATM. It is a function of guiding by using a telepointing function for instructing what is displayed above, a TV phone function, or the like. In order to realize this function, it is necessary for the staff to understand the operation status of the ATM on the customer side. Specifically, it is necessary to know what screen the customer is currently making and on what screen. That is, it is necessary to reproduce the ATM screen operated by the customer on the screen of the calculator on the staff side. This is A
By sharing the ATM program used in the TM terminal by the clerk terminal, the same screen as the ATM terminal can be output to the display of the clerk terminal. This method has the advantage that the amount of communication is small because the information required for shared use is only messages, and that even a communication path with a small communication capacity can be used without any limitation.

As described above, the remote operation guidance function of ATM seems technically feasible. However, since this function may require the customer to input data that the other person does not want to know, such as a personal identification number, while the same screen is being displayed by collaborative work, this type of data is known to the staff. It is an important issue to prevent this.

This system, as shown in FIG.
It is a system in which an M terminal 141, a bank terminal 142, and a communication network 143 are connected. FIG. 12 is a process flow chart relating to the joint work process for realizing the present embodiment. FIG. 13 shows an ATM terminal 141 and a staff terminal 1.
42 is a module configuration. FIG. 15 is a processing flow relating to message transmission processing at the ATM terminal 141 during joint work, FIG. 16 is a processing flow relating to message change processing at the staff terminal during joint work, and FIG. 17 is before starting joint work. FIG. 19 is a process flow diagram relating to a message saving process of the ATM terminal 141, and FIG. 18 is a process flow diagram relating to a joint work start preparation process.

First, the system diagram shown in FIG. 14 and FIG.
The module configuration diagram shown in FIG.

(1) Device configuration of ATM terminal 141 The device configuration of the ATM terminal 141 is the computer 1 in the housing.
411 includes a touch panel 1412, a storage device 1414,
TV camera 1415, microphone 14161, speaker 14162, passbook slot 14171, card slot 14172
The bill port 14173 and the coin port 14174 are connected. The touch panel 1412 is a display 1412.
2 and an input device 14121 placed thereon. The input device 14121 uses a transparent digitizer capable of inputting instructions with a finger. The storage device 1414 is
Not limited to a magnetic disk, it may be an optical disk, a magneto-optical disk, or a semiconductor memory. The point is that it should have sufficient capacity to execute the program and store a large amount of data files.

(2) Device configuration of clerk terminal 142 As for the device configuration of the clerk terminal 142, the computer 1421, the input device 1422, the display 1423, and the storage device 14 are used.
24, a television camera 1425, and a headset 1426 are connected. The input device 1422 is a combination of a keyboard 14221 and a mouse 14222. The keyboard and mouse mentioned here are only examples of the input device, and it is obvious that other input devices such as a tablet, a joystick, and a trackball can be used. The storage device 1424 is not limited to a magnetic disk, but may be an optical disk, a magneto-optical disk, or a semiconductor memory. The point is that it should have sufficient capacity to execute the program and store a large amount of data files. The headset 1426 includes a microphone 14261 and a speaker 1.
Although it is composed of 4262, there is no problem even if the microphone and the speaker are used independently.

(3) Device Configuration of Communication Network 123 The device configuration of the communication network 123 is preferably the same as that of a high speed communication network such as B-ISDN or ATM-LAN, but N-ISDN is also acceptable.

(4) Module configuration of ATM terminal 141 The computer 1411 has a window system 1311, an intercept module 1312, and a dialogue control module 13.
13, an ATM program 1314. The window system 1311 can generate a plurality of windows on the same display screen. The intercept module 1312 is a window system 1311 and A
It intercepts a message issued by the TM program 1314 and sends it to the dialogue control module 1313. Also, the intercept module 1312
The message received from the dialog control module 1313 is sent to the window system 1311 or the ATM program 1314. The dialogue control module 1313 includes a reception module 13131, a transmission module 13133, and a message storage module 13134.
The reception module 13131 receives the message sent from the intercept module 1312. The transmission module 13133 transmits a message to the intercept module 1312 and the dialogue control module 1323 of the clerk terminal 142. The message storage module 13134 stores the screen change message of the ATM program 1314 and the input message to the ATM program 1314 in the storage device 1414 when the collaborative work is not performed. A
The TM program 1314 uses a screen change message to send a screen change message to itself to change the screen. As a result, by sending a screen change message from the outside to the ATM program 1314, it is possible to transit to an arbitrary screen. Therefore, by sending the same message as the screen change message generated at the ATM terminal 141 to the ATM program 1324 of the clerk terminal 142,
The same screen as the screen displayed on the touch panel 1412 of the ATM terminal 141 is displayed on the display 1423 of the clerk terminal 142, and the input message sent to the ATM program 1314 when the screen is displayed on the ATM terminal 141 is displayed. By sending it to the ATM program 1324, the operating status of the ATM program at the ATM terminal 141 can be reproduced at the clerk terminal 142.

(5) Module configuration of bank clerk terminal 142 The computer 1421 has a window system 1321, an intercept module 1322, and a dialogue control module 13.
23, an ATM program 1324. The window system 1321 can generate a plurality of windows on the same display screen. It intercepts a message issued by the window system 1321 and the ATM program 1324 and sends it to the dialogue control module 1323. Further, the intercept module 1322 sends the message received from the dialogue control module 1323 to the window system 1321 or the ATM program 1324. The dialogue control module 1323 includes a receiving module 13231 and a message changing module 13232. The reception module 13231 receives the message sent from the intercept module 1322 and the dialogue control module 1313 of the ATM terminal 141. The message change module 13232 uses the message conversion table 191 to perform a message change process for generating an output that the ATM terminal user does not want to know. The message conversion table 191 is shown in FIG.
As shown in, the message and the alternative message that do not want to be known are defined. The alternative message is a message for sending to the intercept module 1322 to continue the collaborative work instead of a message for generating an output that is not known, and a message for notifying a clerk terminal user of the generation of an unknown output. It is composed of messages and is stored in the storage device 1424.

Each processing operation will be described below with reference to FIG. First, the processing operation related to the joint work processing will be described according to the processing flow of FIG.

(1) Processing Flow for ATM Terminal 141 Message saving processing is performed (step 6101). Remote guidance preparation processing is performed (step 6102). Message transmission processing is performed (step 6103).

(2) Processing Flow for Banker Terminal 142 Remote guidance preparation processing is performed (step 6201). Message change processing is performed (step 6202).

Next, according to the processing flow of FIG.
The processing operation relating to the message transmission processing of the M terminal 141 will be described.

The message sent from the intercept module 1312 is received (step 7101).
If the received message is an input message to the ATM program, the process proceeds to step 7103, and if it is not the input message, the process proceeds to step 7104 (step 7102).
A message is transmitted to the dialogue control module 1323 of the clerk terminal 142 (step 7103). The message is sent to the intercept module 1312 (step 7104).

Next, the processing operation relating to the message change processing of the clerk terminal 142 will be described according to the processing flow of FIG.

Intercept module 1322 and A
The message sent from the dialog control module 1313 of the TM terminal 141 is received (step 7201).
If the received message is an input message from the intercept module 1322 to the ATM program 1324, the process ends. If it is not an input message, step 720.
The process moves to 3 (step 7102). The message conversion table 191 is searched for the received message (step 720).
3), if it exists in the message conversion table 191, step 7205; otherwise, step 720
The process moves to 6 (step 7204). The received message is changed to the alternative message defined in the message conversion table 191 for the received message (step 72).
05). Finally, if there is any change in the message, the changed message is sent to the intercept module 1322, and if there is no change, the received message is sent to the intercept module 1322 (step 7206).

Here, a processing example in the case where an undesired output occurs will be described with reference to FIG. At this time, the message conversion table 191 is used. As an example, AT
The screen 2011 is displayed on the touch panel 1412 of the M terminal 141.
However, the screen 2 is displayed on the display 1413 of the employee terminal 142.
021 is displayed, and the ATM user selects the button 201.
The case where 11 is pressed will be described.

When the button 20111 is pressed on the screen 2011, an input message "press button 20111" is generated from the window system 1311 to the ATM program 1314. This message is for the staff terminal 142
Sent to As a result, the message “press the button 20211” on the screen 2021 is sent to the ATM program 1324 on the bank terminal 142.

Since the ATM terminal 141 does not have a message changing process, as shown in the screen 2012, the button 20
111 is dented. On the other hand, in the ATM program 1324 of the bank clerk terminal 142, the message "press button 20211" causes a message "dent button 20211". However, since this message is defined as a message that causes an unknown output in the message conversion table 191, it needs to be changed. In this case, since the message "time and" button is depressed "in the window for guiding remote operation" is defined as an alternative message, the message is changed to that message and sent to the intercept module 1324. As a result, as shown in the screen 2022, the button 20211
First, the time and "the button is depressed" are displayed in the remote operation guidance window 20213.

Next, the button 20111 is released on the screen 2012. Then, from window system 1311 to ATM
An input message “release button 20111” is generated in the program 1314. This message is sent to the clerk terminal 142. As a result, the staff terminal 142
Then, a message "Press button 20211" on the screen 2022 is sent to the ATM program 1324.

Since the ATM terminal 141 does not have a message changing process, as shown in the screen 2013, the button 20
Since 111 has expanded and a numerical value has been input, an asterisk (*) is additionally displayed in the window 20112. On the other hand, ATM program 1 of the employee terminal 142
At 324, the message “release button 20211” causes a message “inflate button 20211”. However, since this message is defined as a message that causes an unknown output in the message conversion table 191, it needs to be changed.
In this case, since the message "time and display of" button bulge "in remote operation guidance window" is defined as an alternative message, the message is changed to that message and sent to the intercept module 1324. as a result,
As shown in the screen 2023, the time and “the button bulges” are displayed in the remote operation guidance window 20213.
However, since the numerical input has been completed, window 2021
An asterisk is additionally displayed in 2 (*).

As described above, the ATM does not have to know the output that the customer does not want the employee to know.
The program can be shared.

Next, the processing operation relating to the message storage processing of the ATM terminal 141 before the joint work processing will be described according to the processing flow of FIG.

The message sent from the intercept module 1312 is received (step 8001).
If it is the screen change message of the ATM program 1314, the process proceeds to step 8003. If it is not the screen change message, the process proceeds to step 8005 (step 8002). The screen change message is saved in the storage device 1414 (step 8003), and the saved input message is deleted (step 8004). If it is an input message to the ATM program 1314, the process proceeds to step 8006, and if it is not an input message, the process proceeds to step 8007 (step 8005). The input message is stored in the storage device 1414 (step 8006). Intercept module 1
The message is transmitted to 312 (step 8007).

Next, the processing operation relating to the remote control guidance preparation processing will be described according to the processing flow of FIG.

(1) Processing Flow Regarding ATM Terminal 141 Prohibition of input to the ATM terminal 141 (step 910)
1). A remote control guidance connection request is transmitted to the clerk terminal 142 via the communication network 143 (step 910).
2). The remote control guidance connection acceptance sent via the communication network 143 is received (step 9103).
A screen change message is transmitted to the clerk terminal 142 via the communication network 143 (step 9104). The input message transmission request sent via the communication network 143 is received (step 9105). The input message is transmitted to the clerk terminal 142 via the communication network 143 (step 9106). The remote operation guidance preparation completion notification sent via the communication network 143 is received (step 9107). ATM terminal 14
The prohibition of input to 1 is released (step 9108), and remote operation guidance is started (step 9109).

(2) Processing Flow for Banker Terminal 142 The remote operation guidance connection request sent via the communication network 143 is received (step 9201). A remote operation guidance window 20211 is displayed (step 9)
202). A remote control guidance connection acceptance is transmitted to the ATM terminal 141 via the communication network 143 (step 9).
203). The screen change message sent via the communication network 143 is received (step 920).
4). The received screen change message is transmitted to the intercept module (step 9205). An input message transmission request is transmitted to the ATM terminal 141 via the communication network 143 (step 9206). The input message sent via the communication network 143 is received (step 9207). Communication network 143
A remote operation guidance preparation completion notification is sent via the ATM terminal 141
It is received (step 9207). Send the received input message to the intercept module (step 92).
08). The prohibition of input to the ATM terminal 141 is released (step 9209), and remote operation guidance is started (step 9210).

As described above, according to the third embodiment, the ATM program, which produces an output that the customer does not want the clerk to know, can be shared between the ATM terminal and the clerk terminal without the clerk knowing it. Will be possible. As a result, the ATM screen can be shared between the ATM terminal and the clerk terminal, and operation guidance can be executed on the screen. Customers don't have to worry about the output being hidden by employees
Since it is possible to receive operational guidance on the ATM screen with peace of mind, it can be expected that the frequency of use of the customer's ATM terminal will increase.

[0069]

As described in detail above, according to the present invention, in an information processing system that supports a joint work in which an output that is not desired to be generated is used, an application program that is not premised on the joint work is used. ， The output that you do not want to be known is not known to other participants, and the continuity of collaborative work between participants is kept to a minimum, and
A remarkable effect of providing an information processing apparatus and a method thereof that enable efficient collaborative work is achieved.

[Brief description of the drawings]

FIG. 1 is a process flow chart showing a first embodiment of the present invention.

FIG. 2 is a module configuration diagram of an apparatus for realizing the first embodiment of the present invention.

FIG. 3 is an overall image diagram of an information processing system including a device configuration for implementing the first embodiment of the present invention, for performing collaborative work via a communication network.

FIG. 4 is a process flow chart showing a second embodiment of the present invention.

FIG. 5 is a module configuration diagram of an information processing apparatus for realizing a second exemplary embodiment of the present invention.

FIG. 6 is a processing flow chart relating to a message change processing operation for realizing the second embodiment of the present invention.

FIG. 7 is a process flow diagram relating to a message conversion table creation process for implementing the second embodiment of the present invention.

FIG. 8 is a message conversion table for realizing the second exemplary embodiment of the present invention.

FIG. 9 is an input / output correspondence table for realizing the second embodiment of the present invention.

FIG. 10 is a caller table for realizing the second embodiment of the present invention.

FIG. 11 is a process flow diagram relating to a message change table creation process operation when a new participant is present during a collaborative work for implementing the second embodiment of the present invention.

FIG. 12 is a processing flow chart showing a third embodiment of the present invention.

FIG. 13 is a module configuration diagram of an apparatus for implementing a third embodiment of the present invention.

FIG. 14 is an overall image diagram of an ATM remote control guidance system including a device configuration for carrying out a third embodiment of the present invention.

FIG. 15 is an AT for implementing a third embodiment of the present invention.
It is a processing flow figure regarding the message transmission processing operation of M terminal.

FIG. 16 is a processing flow chart relating to a message change processing operation of the clerk terminal for realizing the third embodiment of the present invention.

FIG. 17 is an AT for implementing the third embodiment of the present invention.
It is a processing flow figure regarding the message storage processing operation of M terminal.

FIG. 18 is a processing flow chart relating to a remote control guidance preparation processing operation for realizing the third embodiment of the present invention.

FIG. 19 is a message conversion table for realizing the third embodiment of the present invention.

FIG. 20 is a diagram showing a processing operation example according to the third embodiment of the present invention.

[Explanation of symbols]

311 ... Computer, 312 ... Input device (3121 ... Keyboard, 3122 ... Mouse), 313 ... Display, 3
14 ... Storage device, 32 ... Communication network

Claims (10)

[Claims] 1. A dialogue control means for controlling transmission / reception of a message including data or a command for collaborative work performed with another dialogue control means of another information processing device, and a window system and each application program. Interception means for intercepting a message (input / output data) and passing it to the dialogue control means, and selectively distributing a message received from the dialogue control means to either the window system or the application program. In an information processing device having a collaborative work via a communication network, a collaborative work is performed instead of the message for a combination of a message and an originator of the message that generate an output that is not known in each of the application programs. Succession In order to do so, a message conversion table that defines an alternative message, which is composed of a message to be sent to the intercepting means and a message for notifying an output that should not be known, is prepared in advance, and the intercepting means and other information processing The message received from the dialog control means of the device is received, the received message is transmitted to the dialog control means of another information processing device, and the received message is received using a message conversion table of an application program related to the received message. Search for a combination of message and its sender, and if the combination is included in the message conversion table, change the received message to an alternative message defined for the combination in the message conversion table, and If there is a change message Information processing method for collaboration and transmits the received message to the intercept means if di, there is no message changes. 2. The information processing method according to claim 1, wherein
The generation and distribution of the message conversion table is performed by receiving the message conversion table of the application program used in the collaborative work from all the information processing devices participating in the collaborative work before starting the collaborative work. An information processing method in a collaborative work, characterized in that a message table including all contents is newly generated, and the newly generated message conversion table is transmitted to all information processing devices participating in the collaborative work. 3. The information processing method according to claim 1, wherein in an information processing device that newly participates in a joint work when the joint work is being executed, all the information processing devices that are performing the joint process participate. An identifier indicating a desire is transmitted, the message conversion table is received from any one of the information processing devices that is executing the collaborative processing, and all contents of the received message conversion table and the message conversion table of the own information processing device are displayed. A comprehensive message conversion table is newly generated, the newly generated message conversion table is transmitted to all the information processing devices that are executing the joint process, and the message conversion table reception completion is notified from the information processing device that is executing the joint process. An identifier indicating that the message conversion table has been received from all the information processing devices that are receiving the identifier indicating the message Once received, the information processing method in collaboration and transmits the identifier indicating the collaboration resume all the information processing apparatus in said co-processing execution. 4. The information processing method according to claim 3, wherein in the case where the collaborative work is being executed, in the collaborative work executing information processing device, an identifier representing the participation request sent from the newly participating information processing device is used. Receive, interrupt collaborative work,
The message conversion table used during the collaborative work is transmitted to the newly participating information processing device, the newly generated message conversion table is received from the newly participating information processing device, and the newly participating information is received. An information processing method in collaborative work, characterized in that an identifier indicating completion of reception of a message conversion table is transmitted to a processing device, an identifier indicating restart of collaborative work is received from the newly participating information processing device, and collaborative work is restarted. . 5. The information processing method according to any one of claims 1 to 4, wherein a correspondence relationship between an input message from the window system and an output message to the window system for each application program is set. A caller table storing the defined input / output correspondence conversion table, the correspondence between the input message from the window system in each of the application programs and the information processing device that has sent the message is prepared in advance, and the intercepting means and other means are provided. When the message sent from the information processing device is an output message from the application program, the address that generated the sent message is generated from the input / output correspondence table of the application program that issued the sent message. Obtain an input message to the application program, obtain the sender of the input message from the sender table of the application program, and make the sender of the sent message the sender who generated the input message. Information processing method in collaborative work. 6. The information processing method according to claim 5,
When the message sent from the intercepting means and other information processing device is an input message to the application program, the sent message and the sent message are stored in the sender table of the application program to which the sent message is sent. A method of information processing in collaborative work, characterized in that the sender of a sent message is stored. 7. An information processing apparatus for performing collaborative work via a communication network, for transmitting and receiving a message including data or a command for collaborative work to be performed with a dialogue control means of another information processing apparatus. An interactive control means for controlling, for intercepting a message issued by the window system and each application program and passing it to the interactive control means, and a message received from the interactive control means in either the window system or the application program. Intercepting means for selectively distributing and the interception for continuing the collaborative work on behalf of the message for a combination of a message and an originator of the message, which causes undesired output in each of the application programs. A message conversion table that defines an alternative message, which is composed of a message to be sent to the communication means and a message for notifying the output generation that should not be known, and the dialogue control means includes the interception means and other information processing. If the message sent from the dialogue control means of the device is a message that produces an output expression that the sender of the sent message does not want to know, the sent message is sent to the device. An information processing apparatus in collaborative work, comprising means for changing to an alternative message defined in a message conversion table of an application program related to a message. 8. The information processing apparatus according to claim 7,
An input / output correspondence conversion table defining correspondence between an input message from the window system and an output message to the window system for each application program, an input message from the window system in each application program, and transmitting the same When the message sent from the intercepting means and another information processing device is an output message from the application program, the dialogue control means has a sender table storing the correspondence relation with the information processing device. The input message to the application program that generated the sent message is acquired from the input / output correspondence table of the application program that issued the sent message, and the application By acquiring the originator of said input message from the calling party table of Activation program, the information processing apparatus in collaboration characterized by having a means for identifying a caller of the sent and have messages. 9. The information processing apparatus according to claim 8,
When the message sent from the intercepting means and another information processing device is an input message to the application program, the dialogue control means sends the message to the sender table of the application program to which the sent message is sent. An information processing apparatus in collaborative work, comprising means for storing a received message and a sender of the sent message. 10. The information processing device according to claim 7, wherein a message conversion table included in each of the information processing devices is received, and a message conversion table including all contents of the received message conversion table is included. And an information processing apparatus for collaborative work, comprising means for generating the message conversion table and transmitting the generated message conversion table to each of the information processing apparatuses.