JPH0888681A - Information processing unit - Google Patents

Abstract

PURPOSE: To realize an information processing unit replying a phone call without manual intervention even when a person being a called party is absent on the arrival of the call. CONSTITUTION: When a phone call comes to a telephone set 5 from an opposite party and the telephone set 5 does not reply, a CPU 10 reads a schedule corresponding to a person allocated to the telephone set 5 from a schedule storage section 11 and uses a voice synthesizer 3 to synthesize the schedule in terms of a voice signal and provides the output of the signal to the opposite party from the telephone set 5. Thus, even when a person being a called party is absent, the content of the schedule is replied to the opposite party without manual intervention.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION The present invention is provided with a plurality of telephones assigned to each employee, and when a call is received from the other party, it is possible to respond based on the schedule of each employee even if the person is not present. Information processing device.

[0002]

2. Description of the Related Art In recent years, the spread of telephones has made it possible to assign telephones (telephone numbers) to individuals even inside offices. By adding an extension to the telephone number or telephone number assigned to each individual, it is possible to identify who is addressed by the telephone number received from the outside.

When an incoming call is received from the outside and the person is absent, the person near the telephone picks up the person's telephone and further refers to the schedule regarding each individual's schedule. I was dealing with the other person.

[0004]

However, responding when the person is absent is mechanical and simple work,
There was a problem that it was annoying, as it was not something humans had to bother to do.

Therefore, the present invention has been made in view of the above circumstances, and provides an information processing apparatus capable of responding to a telephone call without human intervention even if the person is not present. The purpose is to

[0006]

An information processing apparatus according to claim 1, wherein a plurality of telephones assigned to each individual, a schedule storage unit for storing the schedule of each individual, and a schedule for voice synthesis are output. Voice synthesizing means, and when the other party calls the telephone,
When not responding to the telephone, it has a control means for reading a schedule corresponding to an individual to whom the telephone is assigned from the schedule storage means, synthesizing the schedule by the voice synthesizing means, and outputting the schedule to the other party from the telephone. It is characterized by that.

According to another aspect of the present invention, there is provided an information processing apparatus, wherein a plurality of telephones are assigned to each individual, an attendance / retreat information storage unit that stores the attendance / retreat information of each individual based on the attendance operation and the departure operation. A schedule storage unit that stores the schedule of each individual, a message storage unit that stores various messages, a voice synthesis unit that voice-synthesizes and outputs a message, and a telephone call from the other party to the telephone, When not responding to the telephone, the entry / exit information storage means and the schedule storage means are searched to refer to the entry / exit information and schedule corresponding to the individual to whom the telephone is assigned, and a valid message is read from the message storage means, And a control unit for synthesizing the message by the voice synthesizing unit and outputting the message from the telephone to the other party. And it is characterized in and.

According to another aspect of the information processing apparatus of the present invention, a plurality of telephones assigned to each individual, an entry / exit information storage unit for storing entry / exit information of each individual on the basis of an attendance operation and an exit operation. The schedule storage means for storing the schedule of each individual, the telephone number storage means for storing the telephone numbers of a plurality of destinations, and the incoming / outgoing call when the other party does not answer the telephone When the information storage means and the schedule storage means are searched to refer to the departure / receipt information and the schedule corresponding to the individual to whom the telephone is assigned, the person can be judged to be absent, and the destination schedule is registered in the schedule. Has a control means for searching the telephone number storage means and transferring the call from the other party to the telephone having the destination telephone number. A.

[0009]

According to the information processing apparatus of the present invention, when a telephone call is received from the other party and the telephone is not answered, the control means stores the schedule corresponding to the individual to which the telephone is assigned. The schedule is read out, the voice is synthesized by the voice synthesizing means, and the schedule is output from the telephone to the other party. As a result, even if the person who received the call is absent, the contents of the schedule can be transmitted to the other party without human intervention.

According to another aspect of the information processing apparatus of the present invention, when a call is received from the other party and the telephone is not answered, the control means searches the departure / receipt information storage means and the schedule storage means. By referring to the departure / receipt information and the schedule corresponding to the individual to whom the telephone is assigned, a proper message is read from the message storage means, the message is voice-synthesized by the voice synthesizing means, and the message is output from the telephone to the other party. Thus, even if the person who called the person is absent, it is possible to convey a proper message to the other party based on the departure / receipt information and the schedule without human intervention.

According to the information processing apparatus of the third aspect, when a telephone call is received from the other party and the telephone does not respond, the control means controls the departure / reception information corresponding to the individual to whom the telephone is assigned and By referring to the schedule, if the person can be judged to be absent and the destination schedule is registered in the schedule, the call from the other party is transferred to the telephone having the telephone number of the destination. As a result, even if the person who received the call is absent, the call can be transferred to the destination telephone without any manual intervention.

[0012]

Embodiments of the present invention will now be described in detail with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of an information processing apparatus of the present invention.

The information processing apparatus includes a schedule management unit 1 for managing the schedule of each individual, and a time card recorder 2 for storing the attendance time and leaving information of each individual based on the attendance and leaving operations. A voice synthesizer 3 for voice-synthesizing the input document data, a telephone number storage unit 4 for storing telephone numbers of a plurality of destinations, and an intelligent telephone (iTEL) assigned to each individual.
5a, 5b, ...

The time card recorder 2 is provided with an attendance information storage unit 20 for storing attendance information including attendance time and departure time of each individual. When the attendance operation is performed, the attendance time is stored in the attendance information storage unit 20. When the user leaves the office, the leaving time is written in the attendance information storage unit 20 when the leaving operation is performed. In addition, when an employee leaves the company, he / she must always perform the operation to leave the office and to leave the office. The attendance / retirement information storage unit 20 is capable of reading out the office work time / working time written for each individual from the outside. This allows
The person who called you can receive information to know whether you are inside the company or not.

The telephone number storage unit 4 stores a telephone number database including telephone numbers within the company and telephone numbers of telephones installed closest to the telephone. FIG. 3 is a diagram showing an example of the telephone number database. This figure shows, for example, the case where the original telephone number (33009) of the A51 conference room and the telephone number (33119) of the telephone set closest to the conference room are registered.

The schedule management section 1 comprises a CPU 10 for controlling each section of the information processing apparatus, a schedule storage section 11 for storing a schedule, and a message storage section 12 for storing various messages.

The schedule storage unit 11 stores the daily schedule of each individual person corresponding to each telephone 5 as a schedule database on an hourly basis, and the data of each schedule can be read / written, and the schedule is Individuals are supposed to register in advance.
FIG. 2 shows an example of the schedule database. This figure shows the scheduled time for employees A, B, and C
The case where a schedule such as a meeting schedule and a going out schedule for the day is registered is shown.

When a telephone call is received from the other party, the CPU 10 controls each unit as described below to respond to the other party without manpower even when the telephone 5 is not answered. That is, the schedule corresponding to the individual to which the telephone 5 is assigned is read from the schedule storage unit 11, the schedule is voice-synthesized by the voice synthesizer 3, and the telephone 5 outputs the schedule to the other party. Unit 20 and schedule storage unit 1
1 is searched to refer to the departure / receipt information and the schedule corresponding to the individual to whom the telephone 5 is assigned, a valid message is read from the message storage unit 12, the message is speech-synthesized by the speech synthesizer 3, and the telephone is concerned. 5 is output to the other party, or if the person can be judged to be absent by referring to the retrieved entry / exit information and schedule, and the destination schedule is registered in the schedule, the telephone number storage unit 4 is searched. Then, the call from the other party is transferred to the telephone having the destination telephone number.

The schedule management unit 1, the time card recorder 2, the voice synthesizer 3, the telephone number storage unit 4 and the plurality of telephones 5 are connected on a single network line 6 so that data can be exchanged in mutually directions. It is like this.

Next, the operation of this embodiment will be described with reference to the flowchart of FIG.

FIG. 4 is a flow chart showing an example of the processing procedure of the present embodiment when the person is absent when a call is received.

First, the CPU 10 of the schedule management unit 1
Is a phone from the other party (for example, iTEL5 for employee B
b) When a call is made to 5, the time card recorder 2 is confirmed whether or not the person (employee B) is at work (S1).

When the employee has not come to the office (S2), the current time is read (S3), and the schedule corresponding to the current time is confirmed from the schedule database in the schedule storage unit 11 (S14) to go out. It is determined whether (destination plan) is registered (S1).
5).

If the going out schedule is registered in step S15, the message "I'm going out" is read out from the message storage unit 12 and set (S16), and the message is sent to the other party using the voice synthesizer 3. (S13).

If the going-out schedule is not registered in step S15, the message "not at work" is read from the message storage unit 12 and set (S17), and the other party is called by using the voice synthesizer 3. Tell (S1
3).

When it is confirmed in step S2 that the employee has come to the office, the doorbell of the destination telephone 5b is ringed as usual (S4). Here, a certain fixed time (for example, 1
(0 times) Even if you ring the bell, if the other party does not come out,
It is determined that the person (employee B) is not in the seat (S5), and the destination is searched according to the following procedure.

First, the current time is read (S6), and the schedule corresponding to that time is stored in the schedule storage unit 1
Read from 1 (S7).

Next, it is judged whether or not the schedule is registered (S8), and if the schedule is not registered but the user is not in the seat, the message "The destination is unknown and the destination is unknown" is displayed from the message storage unit 12. Is read out and set (S11), and its contents are transmitted to the other party using the voice synthesizer 3 (S13).

If the schedule is registered in step S8, the contents are confirmed, and if the destination is described, the telephone number of the destination is retrieved from the telephone number storage section 4 (S9). When the telephone number is found, the incoming call is transferred to the telephone having the found telephone number (S10).

If the telephone number is not found, the contents of the schedule, such as the destination, are read from the schedule storage unit 11 and set (S12), and the result is notified to the other party using the voice synthesizer 3 (S13).

In some cases, even if the destination telephone number can be retrieved in step S9 in this series of processing, the call cannot be transferred while busy. In this case, as shown in FIG. 3, since the telephone number of the telephone closest to the telephone number storage unit 4 is also registered, the transfer is performed there.

According to the present embodiment as described above, even if the caller is absent, the schedule registered in advance is read out, so that the people around him are not bothered and automatically. In addition, the voice synthesizer 3 can be used to transmit "absence / vacation / in a meeting ..." To the other party. Also, by registering the destination in the schedule, it is possible to transfer the call to that place.

The present invention is not limited to the above embodiment and can be modified in various ways.

In the present embodiment, when a call is received when the person is absent, the information is transmitted to the other party by reading a database of personal schedules registered in advance. By adding an information device that can provide personal information, it can be further applied and expanded. For example, by providing a device capable of storing a voice from the outside, when a telephone call is received and the telephone number is busy, the fact is notified to the other party and the other party's message is stored. After that, an application example is conceivable in which the busy telephone is periodically polled, and when the conversation is over, the stored message of the other party is notified.

[0036]

According to the present invention described in detail above, the following effects can be obtained.

According to the invention as set forth in claim 1, since the schedule of each individual can be transmitted to the other party by voice synthesis, even if the person is absent when a call comes in, the person can do it without human intervention. An information processing device that can respond can be provided.

According to the invention as set forth in claim 2, since a proper message can be transmitted to the other party by voice synthesis by referring to the departure / receipt information and schedule of each individual, when the person calls, the person himself / herself It is possible to provide an information processing device that can respond without human intervention even when absent.

According to the third aspect of the present invention, since the call from the other party can be transferred to the destination telephone by referring to the individual entry / exit information and schedule, the person is not present when the call is received. Even if there is, it is possible to provide an information processing device that can respond without human intervention.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of an information processing apparatus of the present invention.

FIG. 2 is a diagram showing an example of a schedule database.

FIG. 3 is a diagram showing an example of a telephone number database.

FIG. 4 is a flowchart showing the operation of this embodiment.

[Explanation of symbols]

 1 schedule management unit 2 time card recorder 3 voice synthesizer 4 telephone number storage unit 5 intelligent telephone 10 CPU 11 schedule storage unit 12 message storage unit 20 entry / exit information storage unit

Claims (3)

[Claims] 1. A plurality of telephones assigned to each individual, a schedule storage unit for storing the schedule of each individual, a voice synthesizing unit for synthesizing and outputting the schedule by voice, and a telephone call from the other party to the telephone. When the telephone does not respond, the schedule corresponding to the individual to which the telephone is assigned is read from the schedule storage means, the schedule is voice-synthesized by the voice synthesizing means, and is output from the telephone to the other party. An information processing device comprising: a control unit. 2. A plurality of telephones assigned to each individual, an attendance / retreat information storage unit that stores the attendance / retreat information of each of the individuals based on the attendance operation and the departure operation, and a schedule that stores the schedule of each of the individuals. A storage means, a message storage means for storing various messages, a voice synthesis means for voice-synthesizing and outputting a message, and a call from the other party to the telephone, when the telephone is not answered, the response is The leaving information storage means and the schedule storage means are searched to refer to the leaving information and the schedule corresponding to the individual to whom the telephone is assigned, a proper message is read from the message storage means, and the message is read by the voice synthesis means. An information processing apparatus comprising: a control unit that synthesizes voice and outputs the voice from the telephone to the other party. 3. A plurality of telephones assigned to each individual, an attendance / receipt information storage means for storing the attendance / receipt information of each of the individuals based on the attendance operation and the departure operation, and a schedule for storing the schedule of each of the individuals. Storage means, telephone number storage means for storing the telephone numbers of a plurality of destinations, and when the telephone call is received from the other party and the telephone is not answered, the entry / exit information storage means and the schedule storage means are provided. The telephone number storage means is searched when the person in charge can be judged to be absent and the destination schedule is registered in the schedule by referring to the entry / exit information and the schedule corresponding to the individual to whom the telephone is assigned. And a control means for transferring the call from the other party to the telephone having the destination telephone number.