JPH08272572A - Traveling object communication terminal - Google Patents

Abstract

PURPOSE: To provide a traveling object communication terminal by which a user does not need to execute a further operation during the input operation of the terminal and which can execute only help display corresponding to a target operation. CONSTITUTION: A guidance part 4 receiving the decision of 'necessary' from a deciding part 1 detecting that input time intervals are more than prescribed ones and deciding the necessity of the starting of a help function during a serires of push key input operations estimates/decides the target operation of the user by collating the operation history of a storage part 2 with the appropriate operation procedure of a data base part 3. Information required for guidance is received from a guidance information supply part 5, the procedure on the operation estimated to be the target one is displayed on a display means and the appropraite procedure is automatically notified to the user.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a mobile communication terminal having a help function, such as a portable wireless telephone and a cordless telephone.

[0002]

2. Description of the Related Art In recent years, since mobile communication terminals are small and have multiple functions, push button operations have become complicated. Therefore, there is known a simple help function for assisting the operation, for example, displaying the contents of the function key in kana characters of about 10 characters. Further, a personal computer, a facsimile, an automatic transaction device, and the like are provided with a relatively complicated help function for displaying operation procedures and functions that the user wants to know on the display screen.

Other than mobile communication terminals, for example, JP-A-4-3
In the information processing apparatus of Japanese Patent No. 48414, as shown in FIG. 10, when the I / O control unit determines that the input is an erroneous input at the time of key input in the key input unit, the input screen on the display unit is displayed. A help function is provided that temporarily saves the message in the buffer, retrieves the message indicating the correct operation from the storage unit, switches the screen, displays this message, deletes this message after a few seconds, and then redisplays the temporarily saved input screen. I have it.

Further, in the help function of the automatic transaction apparatus disclosed in Japanese Patent Laid-Open No. 6-44283, as shown in FIG. 11, a customer who is confused about the operation can press a key interlocked with a counter built in the customer apparatus. By selecting, the customer device and the counter device are interlocked, the customer's figure and the teller's figure are displayed on the respective display units by the recording mechanism, and the voice input / output mechanism enables dialogue, and the teller input mechanism on the counter side is used for input. The data is sent to the customer side and displayed on the guidance display mechanism, and when the customer is confused about the operation, it is linked with the window device to visually explain the operation method while talking. .

[0005]

However, since the above-mentioned mobile communication terminal is originally limited in the amount of information that can be displayed on a small display screen, the user cannot use the same procedure as described in the manual. However, there is a problem in that it is difficult for the user to know the proper proper operating procedure during the push button operation. Further, in the information processing apparatus of FIG. 10, the operation procedure can be understood even when the push button is operated, but there is a problem that the help function does not work when the user gets stuck in the operation procedure and does nothing. Further, in the automatic transaction device of FIG. 11, the customer device is linked to the counter device, and the staff can give interactive guidance to the customer, so that it is possible to deal with the deadlock during the operation of the customer, but the terminals are portable across many models. However, there is a problem that it is difficult to apply it to wireless telephones for business use.

The present invention has been made in view of the above-mentioned conventional problems, and mobile communication in which the user can easily know the operation procedure even if the user gets stuck in the operation procedure of the push button during the operation of the push button. The purpose is to provide a terminal. Moreover, it aims at providing the mobile communication terminal from which the guidance information suitable for the terminal device which a user uses can be obtained from the outside.

[0007]

To this end, in the invention according to claim 1, a storage section for storing input data by an input operation made by a user, a database section for storing an appropriate operation procedure, and this database Part data and input data in the storage part are inquired to estimate the operation purpose of the user,
A guidance unit that displays the estimated operation procedure on the display unit, a guidance information supply unit that supplies operation guidance information according to the operation procedure estimated by the guidance unit to the guidance unit, user input data, and preset And a determination unit that activates the guiding unit when the necessity of activating the guiding unit is determined and the necessity is determined.

According to the second aspect of the present invention, an operation state determination unit for detecting the time interval between the user's input timings is provided, and the operation state determination unit is based on the time interval between the user's input timings. When it is detected that the value is equal to or more than the value, the determining unit is required to make a necessary decision.

Further, in the invention according to claim 3, an operation state judging section for detecting whether or not the input operation by the user matches with the proper operation of the database section is provided, and the operation state judging section makes an erroneous input. It is characterized in that the determination unit is made to make a necessary decision when it is detected.

Further, in the invention according to claim 4, an operation state determination unit for detecting the voice of the user is provided, and when the value detected by the operation state determination unit matches the reference value, the determination unit is required. It is characterized by making decisions.

Further, in the invention according to claim 5, a pressure detecting portion for detecting the input pressure of the user's input operation is provided, and when the value detected by the pressure detecting portion is equal to or more than the reference value, the determining portion is provided. It is characterized in that a pressure detector for making a necessary decision is provided.

Further, in the invention according to claim 6, the guiding part causes the voice generating part for converting the data content of the database part into voice to be transmitted to the speaker for reproducing the voice of the caller. 1. The mobile communication terminal according to 1.

Further, in the invention according to claim 7, a light emitting element is provided in the vicinity of or inside each of the plurality of push buttons provided on the surface of the terminal, and the data content of the database section is sequentially turned on in the guiding section. Alternatively, it is characterized in that a blinking button light emission conversion unit is provided.

Further, in the invention according to claim 8, the guidance information supply unit is installed outside the terminal device, and the generation / information request unit for requesting the guidance information from the guidance information supply unit to the guidance unit is provided to the guidance unit. When the generation / information requesting unit requests the guidance information supplying unit for information, the requesting signal includes model ID information that can identify the terminal itself, and transmits the request signal.

Further, in the invention according to claim 9, among the data stored in the storage unit, only the proper data by the continuous proper operation is reversed in the input order, and the incorrect data stored by the erroneous operation input. Is provided, and a device control execution unit that holds the state of the terminal device is provided, and a guidance execution unit that displays data related to an appropriate operation procedure after the appropriate data is provided.

[0016]

In the invention according to claim 1, when the user performs, for example, an abbreviated number registration operation, the help function is provided even if the user does not perform any input operation in the middle of the operation because the operation procedure is stalled during the operation. Since it is automatically started and the operating procedure is displayed, the user can easily know the operating procedure and continue the operation according to the displayed procedure.

According to the second aspect of the present invention, when the user performs an operation for registering the abbreviated number, for example, a certain period of time elapses without performing any input operation during the operation because the operation procedure is stalled during the operation. Then, the help function is automatically activated and the operating procedure can be displayed.

According to the third aspect of the present invention, it is possible to detect that the push button operation by the user is an erroneous operation and automatically indicate an appropriate operating procedure during the push button operation by the user. It becomes possible not only to know that there is an operation error, but also to easily know the desired operation procedure to be executed.

According to the fourth aspect of the invention, even if the user gets stuck in the operation procedure, the terminal automatically determines the necessity of the help function and the intended operation contents by uttering a voice, and the purpose of the operation to the user. It is possible to show the operation procedure of.

According to the fifth aspect of the present invention, the pressure of the user's button input operation is detected, and when the pressure is above a certain level, it is determined that the help function needs to be activated. It is possible to detect that the input pressure is unintentionally increased and it is possible to automatically show the operation procedure during the operation by the user.

According to the sixth aspect of the invention, not only can the user automatically determine the purpose during the input operation by the user and automatically inform the user of the proper operation procedure, but also the guide section can give a voice. The user is informed that the operation is an erroneous operation.

Further, in the invention according to claim 7, since the light emitting elements which are turned on or blinked by the button light emission conversion section are turned on or blinking in the order according to the operation procedure intended by the user, the user is allowed to emit light. Therefore, the target operation can be performed only by operating the push button.

In the invention according to claim 8, when the generation / information requesting unit requests information from the guidance information supplying unit, the model ID information that can identify the terminal itself is transmitted in the request signal. It is possible to receive appropriate guidance information from the guidance information supply unit while installing the information supply unit outside the terminal device to simplify the configuration for the help function of the mobile communication terminal.

In the invention according to claim 9, the device control execution section reverses the input order until only the proper data by the continuous proper operation remains among the data stored in the storage section, and the data is stored by the erroneous operation input. Invalid data
Since the state of the terminal device is retained and the guidance execution unit displays data related to the proper operation procedure after the proper data,
Even if the user performs an erroneous input operation during a series of operations and gets stuck in the operating procedure, among the input operations performed by the user, the operation procedure after the continuous proper operation is shown, and the operation input after that is shown. It becomes possible to do.

[0025]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of the present invention will be described below with reference to the drawings, but the same reference numerals in each embodiment represent the same or corresponding structures.

Example 1. In this embodiment, when the time interval of the push timing of the push button of the mobile communication terminal is equal to or larger than the reference value (when the user interrupts the input when the operation is stalled), the operation target is automatically set. Characters and figures are displayed on the display screen in accordance with the contents. FIG.
FIG. 4 is a block diagram showing a configuration for realizing a help function of the mobile communication terminal according to the present embodiment. The overall configuration is such that a help function is required when a push button provided on the surface of the terminal is pressed. The determination unit 1 that determines whether it is unnecessary, the storage unit 2 that stores the data of the push input of the push button, the database unit 3 that stores the proper operation procedure, the data of the database unit 3 and the data of the storage unit 2 are collated. A guidance unit 4 that estimates the operation purpose of the user and indicates the estimated operation procedure on the display unit, and a guidance information supply unit 5 that supplies operation guidance information corresponding to the operation procedure estimated by the guidance unit 4 to the guidance unit 4. , And a control unit 6 that controls each of them.
Transmission / reception from each constituent unit to another constituent unit may be performed via the control unit 6 or may be directly transmitted / received, and may be appropriately determined.

The deciding unit 1 is provided with a time counter as an operation state detecting unit 7 for detecting an input made by a user, which measures an input timing of a push button input, and further, a time interval between the input timings is a preset reference value. Value (eg 7
Operation state determination unit 8 for determining whether or not the time is about 2 seconds or more)
It has and. Then, when the operation state detection unit 7 detects that the time interval is equal to or greater than the reference value, it is determined that the user is stuck in the execution of the operation procedure, and the guidance unit 4 is activated. In response to the push button input, the operation state detection unit 7 causes the storage unit 2 to sequentially store the input data in parallel.

The guidance unit 4 has a target operation estimation unit 9 and a guidance generation unit 10. The target operation estimation unit 9 uses the appropriate data in the database unit 3 and the user stored in the storage unit 2 until then. By collating with the history of the input data that has been input, it is presumed that the intended operation procedure, for example, abbreviated number registration, which the user tried to perform. That is, one of the procedure items stored in the database unit 3 is selected and determined. In this case, the estimation method may be, for example, collating the input data up to the middle of the operation of the user with the data on the proper operation procedure and determining that the matched data content is the target operation.

The guidance generation unit 10 displays the target operation estimated by the target operation estimation unit 9 on the display screen by the guidance generation unit 10, so that the guidance information supply unit 5 achieves the estimated purpose. The information necessary for executing the operation guidance is supplied. The operation guidance content generates a message that assists the operation procedure of the terminal device and controls the device. Then, the information generated by the guidance generating unit 10 is notified by a display screen which is a display means, but this display means is not limited to the display screen,
Any means capable of displaying information to the user may be used, and the user may be notified of the proper operation procedure by, for example, a voice from a speaker or light emission of an LED. When displaying on the display screen, the display content may be set appropriately.Also, even if the proper operation procedure is displayed on the screen from the beginning or from the operation procedure next to the input made by the user (This point will be described in Example 8). Further, it is possible to display a necessary input operation such as "F button" on the screen for each push button operation and change the display for each push button operation. It is preferable to display it.

Therefore, according to this embodiment, when the user performs, for example, an abbreviated number registration operation, he / she is stalled in the execution of the operation procedure during the operation, and even if no input operation is performed during the operation, a predetermined time, for example, 7 After a lapse of about a second, the help function is automatically activated to notify the user of the operation procedure, and further, the user does not need to perform further operation in order to be notified of the proper procedure. If the display screen is so small that the description cannot be displayed at one time, it is sufficient to display the description by subdividing each push button operation as described above.

Embodiment 2 FIG. In the first embodiment, the determination unit 1 uses the non-input time of the user as the method of determining whether or not the help function is necessary, but in the present embodiment, an erroneous input is made when the user erroneously inputs the push button operation. Is used. Figure 2
FIG. 3 is a block diagram showing the configuration of this embodiment, and the overall configuration stores a push-button push-input data, a decision unit 1 that receives push-button push-inputs and determines whether a help function is necessary or unnecessary. The storage unit 2, the database unit 3 storing the proper operation procedure, the data of the database unit 3 and the data of the storage unit 2 are collated to estimate the operation purpose of the user, and the estimated operation procedure is displayed on the display means. Guidance unit 4, Guidance unit 4
The guidance information supply unit 5 supplies the operation guidance information according to the operation procedure estimated in 1. to the guidance unit 4, and the control unit 6 that controls the respective operations.

The determination unit 1 includes an operation information detection unit 7 for detecting a push button operation by the user and an operation state determination unit 8 for detecting an erroneous input by the user. When the user presses the push button, the operation information detection unit 7 transmits the input data to the storage unit 2 and the operation state determination unit 20, and the operation state determination unit 8 indicates that the user's push button operation is waiting for the correct answer. It is determined whether or not the operation is performed, and if the invalid operation is not awaited, it is determined that the user is stalled in performing the operation. Therefore, referring to the operation history data stored a plurality of times before or once before in the storage unit 2,
It is determined whether or not the help function needs to be activated, and when it is determined that it is necessary, the guidance unit 4 is activated.

The push button operation that is not in standby includes continuous pressing 21 of the button that is not in standby, repeated 22 of a series of operations (closed loop operation), etc. In the present embodiment, these two cases will be described. When it is detected, it is determined as an erroneous operation. When the determining unit 1 determines that the operation is an erroneous operation, the subsequent functions may activate the guiding unit 4 and display an appropriate operation procedure on the display unit, as in the first embodiment.

According to this embodiment, it is possible to detect that the push button operation by the user is an erroneous operation and automatically indicate the proper operation procedure during the push button operation by the user.
The user can not only correct the operation procedure by knowing that it is an operation error, but can also be easily informed of the desired operation procedure to be executed.

Example 3. In this embodiment, the determination unit 1 uses the voice uttered by the user as the determination method, and FIG. 3 is a block diagram showing the overall structure. The help function is detected by detecting the user's voice. A deciding unit 1 for deciding whether or not, a voice recognizing unit 30 for preliminarily storing a voice of the user and transmitting voice data to the operation state determining unit 7, a storage unit for storing data of a push input made by a user. 2. A database unit 3 that stores an appropriate operation procedure, a guidance unit that estimates the operation purpose of the user by collating the data of the database unit 3 with the data of the storage unit 2, and indicates the estimated operation procedure on the display means. 4, a guidance information supply unit 5 that supplies the operation guidance information according to the operation procedure estimated by the guidance unit 4 to the guidance unit 4, and a control unit 6 that controls the respective operations.

The deciding section 1 has an operation state detecting section 7 for receiving the user's voice input from the telephone call microphone and detecting the user's voice, and the voice data received by the operation state detecting section 7 is It is transmitted to the voice recognition unit 30 and the operation state determination unit 8. Upon receiving the data transmission, the voice recognition unit 30 transmits the voice data of the user registered in advance to the operation state determination unit 8.
In the operation state determination unit 8 that receives the transmission from the voice recognition unit 30 and the operation state determination unit 8, the pre-registered voice data (reference value) is compared with the voice data detected by the operation state detection unit 7, As a result of the collation, if the voice data matches the stored voice data, the user determines that the operation procedure is stalled, and activates the guiding unit 4.

Although not shown in the operation state detection section 7 of FIG. 3, the user's push button input is stored in the storage section 2 as in the first embodiment. Therefore, the history of push button operations that the user has performed up to that point is read from the storage unit 2, and the operation of the activated guiding unit 4 estimates the target operation as in the first and second embodiments, and is displayed by the display device. The contents are notified to the user.

According to this embodiment, even if the user gets stuck in the operating procedure during the operation, the deciding section 1 automatically determines the necessity of the help function only by uttering the voice without further operation. The target operation contents are automatically determined by the guide unit 4 and displayed on the display means, and the user can be automatically notified of the target operation procedure without bothering the user. .

Embodiment 4 FIG. In this embodiment, when the user gets stuck in the operation procedure, he / she unconsciously pushes the input operation of operating the push button, and the pressing force on the push button increases. FIG. 4 is a block diagram of this embodiment, and FIG. 5 is an enlarged sectional view of a main part of the pressure sensing portion.

The configuration other than the determining unit 1 is the same as that of the first embodiment, so the description thereof will be omitted. However, the determining unit 1 is required to display the operation state detecting unit 7 for detecting the input of the user and the help function for the user. It has the operation state determination part 8 which determines whether or not. As shown in FIG. 5, the operation state detection unit 7 abuts on a flexible push button 35 that can move up and down in the direction of the arrow to push the push button 35.
It has a known pressure-sensitive element 36 for detecting the pressing force applied to it, and a switch 37 that functions by the vertical movement received by the pressure-sensitive element 36.

The operation state determination unit 8 determines whether or not the pressing force detected by the operation state detection unit 7 is larger than a preset reference value, and if it is equal to or larger than the reference value, the user gets stuck in the operation procedure. Determine that However, even if the pressing force is above a certain level, an appropriate operation may be executed, so if the pressing force is above the reference value, further follow the operation procedure performed by the user. The determination is made as in the second embodiment. That is, the operation history made by the user is stored in the storage unit 2.
From a button that has been received from a player and is not waiting 2 or more times in succession 2
When it is 1, when the series of operations (closed loop operation) is repeated, it is determined that the help function is necessary, and the guidance unit 4 is activated. The activated operation of the guiding unit 4 is the same as that in each of the above-described embodiments.

The preset reference value of the pressing force may be set in the determining unit 1 at the time of manufacturing, or the user may individually determine the determining unit 1.
Alternatively, the set value may be set as a value calculated as a result of monitoring the usage condition in the room. Further, in this embodiment, the determination is made by the pressing force applied to the push button, but the same effect can be expected even if the detection is made to detect the push acceleration of the push button operation or the impact applied to the terminal body. The pressure sensing element 36 may be installed in any suitable manner, and is not limited to this embodiment.

According to this embodiment, during the operation of the user,
If the pressing force applied to the push button by the user is greater than or equal to the reference value,
The determination unit 1 automatically needs the help function, and can automatically notify the user of the proper operation procedure on the display means. Further, in this embodiment, even if the pressing force is equal to or greater than the reference value, the help function is not unnecessarily activated if the operation procedure performed by the user is accurate.

Example 5. In each of the above-mentioned embodiments, the display screen is used as the display means of the terminal, and the proper operation procedure is shown on this display screen. However, in this embodiment, the user is stuck in the operation procedure. Sometimes, the help function is announced by voice,
Although it can be applied to each of the above-described embodiments, an example particularly applied to the first embodiment is shown. FIG. 6 is a block diagram showing the overall configuration, and the configuration other than the guidance generation unit 10 and the guidance information supply unit 5 is the same as that of the first embodiment.

The guidance generating unit 10 of this embodiment has a voice synthesizing unit 40 connected to a speaker 41 that produces a voice during communication, and the voice synthesizing unit 40 is included in the guidance information supplying unit 5 to the guidance information supplying unit 5. The information of the voice synthesis data 81 capable of voice synthesis is received, and this information and the proper operation procedure stored in the database unit 3 are voice-synthesized by the voice synthesis LSI, and the connected speaker 41 is connected.
To speak from. The voice synthesis data 81 includes a known I
Audio data recorded on C or a magnetic tape may be used.

According to this configuration, even if the user gets stuck during the operation of the push button, the guiding section 4 automatically estimates the target operation and makes a voice during communication.
The proper operation procedure is notified to the user by the voice from the user, so that the user can know the proper operation procedure without further performing the operation to activate the help function, and even if the mobile communication terminal is small, a large amount of The information can be announced and the speaker can be made compact without the need for a separate speaker for the help function.

Example 6. In the fifth embodiment, the one using sound as the display means is shown, but in the present embodiment, instead of this, a light emitting element is used. FIG. 7 is a block diagram showing the configuration of this embodiment, and the configuration other than the guidance information supply unit 5 and the guidance generation unit 10 is the same as that of the fifth embodiment.

Among the plurality of push buttons on the surface of the terminal according to this embodiment, known light emitting elements 50 such as LEDs are built in the push buttons required for operations such as abbreviated number registration. Is composed of a transparent resin,
The light emitting element 50 is covered. On the other hand, the guidance information supply unit 5 stores information necessary for executing the operation guidance for achieving the estimated purpose as button lighting data. That is, the information is about the light emission of the push button to be operated. The guidance generation unit 10 converts the button lighting data of the guidance information supply unit 5 into a lighting signal for lighting the push button,
A conversion transmission unit 51 for transmitting this to each light emitting element 50 is provided, and each light emission element 50 incorporated in each push button is connected to this conversion transmission unit 51.

In the present embodiment, when the user gets stuck in the operating procedure and the guiding section 4 is activated, the guiding section 4 estimates the intended operation aimed by the user and serves as a means for displaying the proper operating procedure of the database section 3. The light emitting elements 45 are sequentially turned on to notify the user. That is, the conversion transmitting unit 51 sequentially lights up the light emitting elements 50 incorporated in the corresponding push buttons according to the proper operation procedure of the database unit 3,
Notify the user of the push button operation sequence required for the desired operation. The transition operation from the light emission of the light emitting element 50 to the light emission of the next light emitting element 50 may be switched by the conversion transmitting unit 51 every time the user presses the push button according to this guidance.

In this embodiment, the light emitting element 5 such as an LED is used.
Although 0 is built in the push button, it may be provided not only in the push button but also in the vicinity of the push button as long as light emission corresponds to the push button. Further, the light emitting element 50 may be turned on and off.

According to this embodiment, even if the user gets stuck in the operation procedure during the operation of the push button, the guiding section 4 automatically determines the operation intended by the user, and the light emitting element as the display means. Since the lights are sequentially emitted according to the operation procedure, the user can know the proper operation procedure even during the operation, and the user can easily and surely execute the procedure only by pressing the push button containing the light emitting element 50 that emits light. be able to. Further, even if the display screen is small in this type of small terminal, it is comparable to displaying a large amount of information, so that the help function can be realized without violating the request for downsizing.

Example 7. In this embodiment, the guidance information supply unit 5 is separated from the terminal to realize a terminal that can be simplified accordingly. FIG. 8 is a block diagram showing the overall configuration of this embodiment, which has the same configuration as that of the first embodiment except that the configuration of the guidance generation unit 10 and the guidance information supply unit 5 are provided outside the terminal.

The guidance generating unit 10 of this embodiment provides information for generating guidance to the guidance information supplying unit 5.
Generation information requesting unit 60 and generation information requesting unit 60
It has a guidance execution unit 62 which receives a generation start signal from the device, generates data for indicating an appropriate operation procedure, and displays the data on the display means. When the generation information requesting unit 60 requests information from the guidance information supplying unit 5, model ID information 61 that can identify the terminal itself is previously stored in the guiding unit 4 in order to receive information of a standard suitable for the terminal itself. The model ID information 61 is included in the request signal and transmitted to the guidance information supply unit 5 outside the machine. The model ID information 61 is data for receiving the information of the standard suitable for the terminal by specifying the model name and the standard code. The information supply unit 5 may be provided, for example, in a storage device provided in a central base station, a service supply company, or the like, and the storage device and the guidance generation unit 10 may be wirelessly communicated with each other.

According to this embodiment, the information necessary for generating the data for notifying the user of the proper operation procedure can be accurately received from the guidance information supply unit 5 provided outside the machine, and the terminal It is not necessary to confidently provide the information supply unit 5, and it is possible to obtain a terminal that is simpler in implementing the help function.

Example 8. In this embodiment, when the user performs a series of intended operations halfway and the help function is activated,
FIG. 9 is a block diagram of the mobile communication terminal in which the procedure after the effective operation performed by the user is shown by the display means, and the determination method of the determination unit 1 is shown in the first to third embodiments. Any method may be used, and the display unit of the guiding unit 4 may be any of the examples, but in this example, a voice showing the proper operation procedure is described in the fifth example. There is. The configurations different from the above-described embodiment are the guidance information supply unit 5 and the guidance generation unit 10, and therefore these configurations will be described below.

The guidance information supply unit 5 is provided with the same voice synthesis data 81 as the voice synthesis data 81 of the fifth embodiment, and further, device control execution data 82 for controlling the terminal device. This device control execution data 8
Reference numeral 2 is information for the user to cancel the invalid operation performed by the user in one step or a plurality of steps in order to hear the voice guidance and execute the intended operation. On the other hand, the guidance generating unit 10 has a voice synthesizing unit 40 connected to a speaker 41 that produces a voice during communication. The voice synthesizing unit 40 receives the voice synthesizing data 81 from the guidance information supplying unit 5, and receives the voice synthesizing LSI. There is provided a guidance execution unit 62 for synthesizing voice by and uttering from the connected speaker 41.

Further, the guidance generation unit 10 receives a device control execution data 82, and a control signal generation unit 84 for generating a signal for performing necessary control for the terminal device itself,
A device control execution unit 86 including a state setting holding unit 85 that receives the signal from the control signal generation unit 84 and sets and holds the state of the terminal device is provided. Then, the state setting holding unit 85 further transmits to the voice synthesizing unit 40 a signal for deciding from which part of the proper operation procedure the voice guidance should be given. The user will be notified from the speaker from an appropriate operation procedure after the input.

Since the device control execution unit 86 of the guidance generation unit 10 receives the data transmitted from the target operation estimation unit 9 by the user's input operation and the appropriate data of the database unit 3, the device control execution unit 86 receives the data. By obtaining the execution data 82, it is possible to easily determine from where to where in the input data made by the user to cancel and invalidate, and to keep the state of the terminal device itself by collating the two data. However, if the proper operation is A, B, and C, but the user operates B, B, and C in this order, it is necessary to notify from A, so the state of the terminal device itself. Is not held at all, and the speech synthesizer 40
When synthesizing voice, the voice is synthesized so that guidance is given from the very first step.

Next, when the proper operation procedure of the mobile communication terminal according to this embodiment is A, B, C, D (hereinafter referred to as correct operation), the user is A, B, D, E. The operation when the input operation (hereinafter, referred to as execution operation) is performed will be described. First, when an execution operation is performed and the determination unit 1 determines that the user is stuck in the operation,
The guidance unit 4 is activated. Then, the target operation estimation unit 9 collates the execution operation stored in the storage unit 2 with the data in the database unit 3, estimates the correct operation which is the user's purpose, and instructs the guidance generation unit 10 to execute the correct operation. Send data. The voice synthesis unit 40 of the guidance execution unit 10 that has received this data further receives the data necessary for executing the guidance from the voice synthesis data 81 of the guidance information supply unit 5 by the control unit 6.

Further, the control signal generating section 84 which has received the device control execution data 82 of the guidance information supplying section 5 transmits a signal for performing necessary control to the terminal device itself to the state setting holding section 85, and The setting holding unit 85 sets and holds the state of the terminal device. That is, in this case, since A and B during the execution operation are the same as the correct answer procedure, the two steps D and E of the improper operation are canceled and invalidated, and the state where A and B of the correct answer procedure are input is retained. Then, the data for guidance from the correct operation C is transmitted to the voice synthesizing unit 40, and the voice synthesizing unit 40 causes the speaker 41 to generate voice guidance for starting the operation from C.

That is, in this embodiment, the device control execution section reverses the input order until only the proper data by the continuous proper operation remains out of the data stored in the storage section, and the error stored by the incorrect operation input. Invalidate the correct data,
Since the state of the terminal device is retained and the guidance execution unit displays data related to the proper operation procedure after the proper data,
Even if the user performs an erroneous input operation during a series of operations and gets stuck in the operating procedure, among the input operations performed by the user, the operation procedure after the continuous proper operation is shown, and the operation input after that is shown. It becomes possible to perform it and the usability is further improved.

[0062]

In the invention according to claim 1, when the user performs, for example, an operation for registering an abbreviated number, the help function is provided even if the user is stagnated during the operation procedure and does not perform any input operation during the operation. Since it is automatically started and the operation procedure is displayed, the user can easily know the operation procedure and execute the operation.

According to the second aspect of the invention, when the user performs, for example, an abbreviated number registration operation, a certain period of time elapses without having to perform any input operation from the middle of the operation due to a stumbling block in the execution of the operation procedure. Then, the help function is automatically activated, and the operation procedure can be displayed.

According to the third aspect of the present invention, it is possible to detect that the push button operation by the user is an erroneous operation and automatically indicate an appropriate operating procedure during the push button operation by the user. Has an effect of not only knowing an operation error but also easily knowing a desired operation procedure to be executed.

In the invention according to claim 4, even if the user gets stuck in the operation procedure during the operation, the terminal automatically determines the necessity of the help function and the intended operation content by giving a voice, It is possible to automatically show a desired operation procedure without bothering the user.

In the invention according to claim 5, the pressure of the user's button input operation is detected, and when the pressure is above a certain level, it is determined that the help function needs to be activated. Therefore, the user is stuck in the input operation. It is possible to detect that the input pressure is unknowingly increased and to automatically show the operation procedure during the operation by the user.

According to the sixth aspect of the present invention, not only can the user automatically determine the purpose during the input operation by the user and automatically inform the user of the proper operating procedure, but also the guiding section can give a voice. Since the notification is given to the user, the user can be notified by voice that the operation by the user is an erroneous operation, and the voice can guide the operation procedure.

Further, in the invention according to claim 7, since the light emitting elements which are turned on or off by the button light emission conversion section are turned on or off in the order according to the operation procedure intended by the user, the user is required to operate the light emitting elements. Therefore, the target operation can be performed only by operating the push button.

In the invention according to claim 8, when the generation / information requesting unit requests information from the guidance information supplying unit, the model ID information capable of identifying the terminal itself is transmitted in the request signal. It is possible to receive appropriate guidance information from the guidance information supply unit while installing the information supply unit outside the terminal device to simplify the configuration for the help function of the mobile communication terminal.

According to the ninth aspect of the present invention, not only can the help function be automatically activated, but it is possible to prevent an appropriate operation from being wasted among the input operations performed by the user. Further, even if an erroneous input operation is performed, it is possible to easily recover from the erroneous operation mode to the proper operation mode, and to improve the usability.

[Brief description of drawings]

FIG. 1 is a block diagram showing a first embodiment of the present invention.

FIG. 2 is a block diagram showing a second embodiment of the present invention.

FIG. 3 is a block diagram showing a third embodiment of the present invention.

FIG. 4 is a block diagram showing a fourth embodiment of the present invention.

FIG. 5 is a cross-sectional view of essential parts showing the structure of a pressure-sensitive element of a terminal according to Embodiment 5 of the present invention.

FIG. 6 is a block diagram showing a fifth embodiment of the present invention.

FIG. 7 is a block diagram showing a sixth embodiment of the present invention.

FIG. 8 is a block diagram showing a seventh embodiment of the present invention.

FIG. 9 is a block diagram showing an eighth embodiment of the present invention.

FIG. 10 is a block diagram showing a conventional information processing apparatus.

FIG. 11 is a block diagram showing a conventional customer operation guidance system.

[Explanation of symbols]

1 is a determination unit, 2 is a storage unit, 3 is a database unit, 4 is a guidance unit, 5 is a guidance information supply unit, 7 is an operation state detection unit, 8 is an operation state determination unit, 9 is a target operation estimation unit, and 10 is Guidance generation unit, 21 continuously presses a button that is not in standby mode multiple times, 22 repeats a series of operations (closed loop operation), 30 a voice recognition unit, 31 a voice input unit, 35 a push button, and 36 a pressure sensitive element. , 40 is a voice synthesis unit, 41
Is a speaker, 50 is a light emitting element, 60 is a generation / information requesting unit, 61 is model ID information, 81 is voice synthesis data, 8
2 is equipment control execution data, 84 is a control signal generator, 8
Reference numeral 5 is a state setting holding unit, and 86 is a device control execution unit.

 ─────────────────────────────────────────────────── ─── Continuation of front page (72) Inventor Norihiko Sakata 2-14-40 Ofuna, Kamakura-shi, Kanagawa Mitsubishi Electric Corporation Living Environment Research and Development Center (72) Inventor Motohiro Tanaka 2-14, Ofuna, Kamakura-shi, Kanagawa No. 40 Residential Environment Research & Development Center, Mitsubishi Electric Corporation (72) Inventor Shigeyuki Nagata 2-14-40 Ofuna, Kamakura City, Kanagawa Residential Environment Research & Development Center, Mitsubishi Electric Corporation

Claims (9)

[Claims] 1. A storage unit for storing input data according to an input operation performed by a user, a database unit for storing proper operation procedures, a data unit of the database unit and the input data of the storage unit are inquired. A guidance unit that estimates the operation purpose of the user and indicates the estimated operation procedure on the display means, and a guidance information supply unit that supplies operation guidance information according to the operation procedure estimated by the guidance unit to the guidance unit. ,
It is characterized by further comprising: a determination unit for inquiring user input data and a preset reference value to determine whether or not to activate the guiding unit and activating the guiding unit when the necessity is determined. Mobile communication terminal. 2. An operation state determination unit for detecting a time interval between user input timings is provided, and the operation state determination unit is configured to detect that the time interval between user input timings is a reference value or more. The mobile communication terminal according to claim 1, characterized in that, when it is detected, the determination unit is made to make a necessary determination. 3. An operation state determination unit for detecting whether or not an input operation by a user matches an appropriate operation of the database unit, and the determination unit is required when the operation state determination unit detects an erroneous input. The mobile communication terminal according to claim 1, wherein the mobile communication terminal is determined. 4. An operation state determination unit for detecting a user's voice is provided, and when the value detected by this operation state determination unit matches a reference value, the determination unit is made to make a necessary decision. The mobile communication terminal according to claim 1. 5. A pressure detecting unit for detecting an input pressure of a user's input operation, and for causing the determining unit to make a necessary decision when the value detected by the pressure detecting unit is a reference value or more. The mobile communication terminal according to claim 1, further comprising: 6. The mobile communication terminal according to claim 1, wherein the guiding unit causes the voice generation unit that converts the data content of the database unit into voice to be transmitted to the speaker that reproduces the voice of the caller. 7. A button light emission conversion unit for providing a light emitting element in the vicinity of or within each of a plurality of push buttons provided on the surface of a terminal, and for causing a guidance unit to sequentially turn on or blink the data contents of the database unit. The mobile communication terminal according to claim 1, wherein the mobile communication terminal is provided. 8. The guidance / information requesting unit is installed outside the terminal device, and the guidance / information requesting unit that requests the guidance unit to send guidance information is provided in the guidance unit. 2. The mobile communication terminal according to claim 1, wherein when requesting information from the guidance information supply unit, the request signal includes model ID information that can identify the terminal itself. 9. The state of the terminal device is reversed by going up in the input order until only the proper data by continuous proper operation remains among the data stored in the storage unit and invalidating the incorrect data stored by the erroneous operation input. The mobile communication terminal according to claim 1, further comprising: a device control execution unit that holds the data, and a guidance execution unit that displays data related to an appropriate operation procedure after the appropriate data.