JPH0818670A - Private branch exchange - Google Patents

Abstract

PURPOSE:To provide a private branch exchange of a system for which whether or not a communication destination telephone number is correct does not depend on conversation after a speech path is formed. CONSTITUTION:When a call is originated from a telephone set 3A and a time band is in the nighttime, a name O square corresponding to a communication destination stored in a data base 6 is converted to voice signals by a voice synthesis part 9 and voice guidance, for instance 'Acalling party is Mr./Ms. O square, right? Please push at the time of performing connection.' is reported to the telephone set 3A. Then, when a speech path formation consent signal, '#'for instance, is terminated from the telephone set 3A, the speech path is formed by connecting the telephone set 3B of the communication destination and the telephone set 3A and the telephone set 3B of the communication destination can have the conversation. Then, when communication is ended, the speech path is released. Thus, a call terminating side is not troubled by the error of the communication destination telephone number on a call originating side. Especially in the nighttime at a hotel or the like, a person is not woken up while asleep by an erroneous telephone call.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a private branch exchange for connecting a telephone call on one side of a calling side to another telephone side on the called side.

[0002]

2. Description of the Related Art Conventionally, in this type of private branch exchange, a call path is formed by unconditionally connecting a telephone of one telephone to the other telephone of the called party.

In such a private branch exchange, it is possible to confirm whether the call made by one of the telephones on the calling side is the true callee or the call is wrong by the other telephone of the callee answering and talking.

[0004]

In the conventional private branch exchange as described above, whether or not the calling telephone of the calling side is the true calling party or whether it is wrong is answered by the calling party telephone which is the called side. However, if there is no conversation, it cannot be confirmed, and if it is incorrect, there is a problem that the call destination is annoying.

The present invention has been made to solve the above problems, and an object of the present invention is to obtain a private branch exchange capable of confirming the other party of a call destination before the formation of a call path at night or the like.

[0006]

A private branch exchange according to claim 1 of the present invention is a subscriber corresponding to a telephone number in a private branch exchange for connecting a telephone call of one telephone to the other telephone of the called party. Input means for inputting the name of the telephone, a database for accumulating the name of the subscriber corresponding to the inputted telephone number, and an accumulation of the database in the destination confirmation mode in response to a call from the one telephone. And a control unit for performing voice guidance to the one telephone by a voice synthesizing unit based on the name of the subscriber corresponding to the stored telephone number.

A private branch exchange according to claim 2 of the present invention is
The voice guidance is provided to the one telephone, and stored in the database in the other party confirmation mode in response to a call from the one telephone so that it is displayed on the display unit of the one telephone. It is provided with a control unit for transmitting the data of the subscriber's name corresponding to the existing telephone number to the one telephone.

[0008]

In the private branch exchange according to claim 1 of the present invention, in the callee confirmation mode, the private branch exchange tentatively receives the call from one of the telephones and voices the name of the callee to the telephone. You can guide and prevent phone number mistakes.

In the private branch exchange according to claim 2 of the present invention, voice guidance is given to the one telephone, and at the same time, display data of the name of the called party is transmitted to the one telephone, so that a hearing-impaired person can hear. Also, it is possible to reliably prevent the mistake of the telephone number.

[0010]

【Example】

Example 1. A configuration of an embodiment of the present invention will be described with reference to FIGS. 1 and 2 are block diagrams showing the configuration of the first embodiment of the present invention. In each figure, the same reference numerals indicate the same or corresponding parts.

In FIGS. 1 and 2, 1 is an input device such as a personal computer for inputting a subscriber's name corresponding to a telephone number, 2 is a private branch exchange, 3 3A and 3B are telephones. The private branch exchange 2 has a program, etc., which voice-guides the name of the called party in response to a call from one of the telephone sets 3 on the calling side, based on the subscriber name input from the input device 1.

When the above configuration is applied to a hotel, the input device 1 corresponds to a terminal installed in a hotel reception, and each of the phones 3A and 3B corresponds to a phone installed in a guest room.

Further, in the figure, 4 is an input device interface connected to the input device 1, 5 is an I / O port, 6 is a hard disk device for accumulating a name corresponding to a telephone number inputted from the input device 1, etc. Database of
Reference numerals 7 and 8 are telephone interfaces, 9 is a voice synthesizer for converting name data stored in the database 6 into voice signals, and performing voice guidance to the telephones 3A and 3B through the telephone interfaces 7 and 8, and 10 is a computer.

Further, in the figure, 11 is a RAM for storing data and the like, 12 is a CPU for performing various controls, and 13
Is a ROM that stores programs and the like.

Next, the operation of the first embodiment will be described with reference to FIG.
Will be described with reference to. FIG. 3 is a flowchart showing the operation of the first embodiment. For example, the extension number "10
The telephone 3A of "1" will be described as the calling side, and the telephone 3B of the extension "102" will be described as the receiving side.

In step 20, the computer 10 of the private branch exchange 2 determines whether or not there is a call "102" from the telephone 3A, and if there is a call, the process proceeds to the next step 21.

In step 21, it is judged whether or not the calling party confirmation mode is selected. If it is not in the called party confirmation mode, the process proceeds to the normal call path forming process of step 24. In the case of the called party confirmation mode, the process proceeds to the next step 22. The criterion for determining whether or not the called party confirmation mode is determined, for example, by the time zone, and for example, during the night from 11:00 pm to 6:00 am, it is determined that the called party confirmation mode is set.

In step 22, the name corresponding to the telephone number "102" stored in the database 6 (○
(□□) is converted into a voice signal by the voice synthesizer 9 and voice guidance is given to the telephone 3A, for example, "Your party is ○ △ □. When connecting, press"#". I will inform you. "

In step 23, if an incoming call path approval signal, for example, "#", is received from the telephone 3A within an arbitrary time, for example, several seconds, the process proceeds to the next step 24. In step 24, the telephone 3B of the called party is called. A telephone call path is formed by connecting the telephones 3A and 3
B can talk. In step 23, the call path is not formed unless the call path formation acknowledge signal, eg, “#”, is received from the telephone 3A. Further, the call path approval signal is not limited to "#", and may be a number such as "♭" or "0".

Then, in step 25, when the call ends, the call path is released.

Input processing of the database 6 and the like are performed as follows. For example, when checking in at a hotel, the extension number “10
Names of guests staying in guest rooms "1" and "102" □ ○ △, ○ △ □
It is also registered in the database 6 when inputting. Also,
When the checkout fee is settled, the corresponding names □ ○ △ and ○ △ □ registered in the database 6 are deleted and invalidated.

In the first embodiment, when there is a call from the calling side telephone 3A and the time zone is night, the corresponding name (○ Δ □) of the callee stored in the database 6 is stored.
Is converted into a voice signal by the voice synthesizing unit 9 and voice guidance is given to the telephone 3A on the calling side, for example, "The caller is
□ Please press "#" when connecting. I will inform you. " Next, if there is an incoming call path formation acknowledge signal, for example, "#", from the calling side telephone 3A, a calling path is formed by connecting the called party telephone 3B, and the calling side telephone 3A and the called party are called. The telephone 3B can talk. When the call ends, the call path is released. Therefore, it is possible to obtain a private branch exchange capable of confirming the called party other than the conversation before the call path is formed.

That is, in the first embodiment, as described above, the confirmation of the other party of the call by the conventional conversation after the call path is formed is handled by the caller side telephone 3A before the call path is formed. The name of the call is voice-guided, and if there is a call path formation acknowledge signal from the calling side telephone 3A, the telephone call destination telephone 3B is connected. Therefore, the telephone set 3B on the receiving side will not be bothered by the mistake in the telephone number of the calling side on the calling side. Especially at night in hotels, etc.
It has the effect of not being woken up while sleeping by a wrong phone call.

Embodiment 2 FIG. In the first embodiment described above,
Although the call destination was confirmed only by voice guidance, simultaneously with the voice guidance, display data of the corresponding name can be transmitted to the calling side telephone, and the telephone having the display function can display the corresponding name on the display unit. Therefore, since both the ears and the eyes are used, the destination of the call can be surely confirmed, and especially the hearing-impaired person can surely be confirmed visually.

[0025]

As described above, the private branch exchange according to claim 1 of the present invention responds to a call from one of the telephones.
In the private branch exchange that connects the other telephone of the call destination,
Input means for inputting the name of the subscriber corresponding to the telephone number, a database for accumulating the name of the subscriber corresponding to the input telephone number, and confirmation of the called party according to the call from the one telephone. In the mode, the voice synthesizer is provided with a control unit for performing voice guidance to the one telephone based on the name of the subscriber corresponding to the telephone number stored in the database. It is possible to prevent it, and the receiving side does not cause annoyance due to an error in the telephone number of the calling side of the calling side, and particularly at night at a hotel or the like, there is an effect that it is not awakened by a wrong telephone call while sleeping.

A private branch exchange according to claim 2 of the present invention is
As described above, the subscriber corresponding to the telephone number stored in the database in the called party confirmation mode in response to the call from the one telephone as displayed on the display unit of the one telephone. Since the control unit for transmitting the data of the name to the one of the telephones is provided, there is an effect that even a hearing-impaired person can surely confirm the call destination.

[Brief description of drawings]

FIG. 1 is a block diagram showing an overall configuration of a first embodiment of the present invention.

FIG. 2 is a block diagram showing a detailed configuration of the first embodiment of the present invention.

FIG. 3 is a flowchart showing the operation of the first embodiment of the present invention.

[Explanation of symbols]

1 input device, 2 private branch exchange, 3 telephone, 4 input device interface, 5 I / O port, 6 database, 7 telephone interface, 8 telephone interface, 9 voice synthesizer, 10 computer.

Claims (2)

[Claims] 1. An input means for inputting a subscriber's name corresponding to a telephone number in a private branch exchange to which the other telephone as a callee is connected in response to a call from one telephone, and the input telephone number is supported. A database for accumulating the names of the subscribers who have made a call, and voice synthesis based on the subscriber's name corresponding to the telephone number stored in the database in the callee confirmation mode in response to the call from the one telephone. A private branch exchange comprising a control unit for performing voice guidance to the one telephone by a unit. 2. The telephone number stored in the database in the other party confirmation mode in response to a call from one of the telephones, as displayed on the display of the one telephone. 2. The private branch exchange according to claim 1, wherein the data of the subscriber's name corresponding to is transmitted to the one telephone.