JPH08111715A - Abnormal trunk acquiring method - Google Patents

Abstract

PURPOSE: To specially dial an extension which is engaged last so as to acquire a main wire trunk by registering information on extension telephone sets, which are connected last, by main wire trunks so that they can be updated, placing an extension telephone set in specific operation when the main wire trunk becomes abnormal, and acquiring and holding its main wire trunk. CONSTITUTION: When an extension telephone set 1 and a main wire trunk 2 are connected and a telephone is busy, information on the extension telephone set 1 is registered in the final speech extension memory 6 corresponding to the main wire trunk 2. When information on the same extension telephone set 1 is already registered in the final speech extension memory 6 for another trunk, the information is erased. Consequently, the main wire trunk 2 can be specified. Then when the extension telephone set 1 originates and the specific number determined by the system is dialed, a connection controller 5 confirms whether or not the extension telephone set 1 is registered in the final speech extension memory 6. Then the connection controller 5 connects the extension telephone set 1 to the external trunk 2.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a trunk capturing method, and more particularly to a method for capturing an abnormal trunk of an outside line in a PBX automatic exchange.

[0002]

2. Description of the Related Art Conventionally, when an extension telephone and an external trunk are connected to each other and a call is being made, if a communication error is determined by one-way communication or a malicious call is made by silence for a long time, the extension telephone user informs the user after the end of the call. A PBX maintenance person was contacted.

Then, the maintenance person who receives the contact tests the trunks of the outside lines one by one, and searches for an outside trunk having an abnormality such as one-way communication.

[0004] Further, as another prior art, an extension telephone user who has determined that an abnormal call is being performed while performing a specific operation while talking with the other party, so that the external trunk connected to the operated extension telephone is connected. Is output to the printer device connected to the PBX, for example, the accommodation position information and the route information (identification information of the public network or the dedicated network) as the information of the PBX.

[0005] In addition, accommodation position information and route information (identification information of a public network or a private network) as information of an external line trunk connected to an extension telephone are recorded in a storage device connected to the PBX, and the external line trunk is recorded. Japanese Patent Laid-Open Publication No. 1-114747, "Forcible disconnection and reconnection method" and Japanese Patent Application Laid-Open Publication No. 1-137862, "Subscriber call return connection method"
However, the former is to temporarily evacuate the line during a call during an emergency interrupt call, give priority to the emergency call, return to the original state after the call is over, and continue the call. Even if the line is cut off due to on-hook, the call is automatically returned and the purpose and the method of implementation are different.

[0006]

In this prior art method of contacting the PBX maintenance person after the call ends, if there are 100 external line trunks, the maintenance person needs to test all of them, and many tests are required. It takes time.

Further, in the method of outputting outside line trunk information by performing a specific operation from the extension telephone during a call, in the case of a call abnormality in which the call is disconnected before the extension telephone performs a specific operation. Cannot be output.

[0008] Further, the terminal information of the terminal that was talking immediately before the external line trunk is left in the exchange of the other party to which the external line trunk is connected, and this information can be read out by a specific operation from the external line trunk with which the external line trunk is talking. Cannot use the function of the other party's exchange because the user cannot re-acquire the outside line trunk on which the extension telephone user is talking even if the user is at the other party's exchange.

[0009] It is an object of the present invention to perform a specific operation from an extension telephone after an end of a call when an abnormality occurs during a call, so that an outside line trunk on which a call is being made can be captured.
After that, by providing a method that can identify an external line trunk having an abnormality during the call and confirm an accommodation position of the trunk and a route (a public network or a dedicated network, etc.) to easily receive an incoming call. is there.

[0010]

An abnormal trunk catching method according to the present invention is a method for catching an abnormal trunk in a PBX automatic exchange, and automatically registers the last connected extension telephone information in a memory for each external trunk in the PBX automatic exchange. Erasing the same extension telephone information registered in another external trunk by the automatic registration, and capturing the external trunk by calling the extension telephone and performing a specific operation. And holding.

The step of capturing the outside line trunk may be performed by dialing a special number and extension telephone information, and the step of registering the last connected extension telephone information in the memory may be performed from the extension telephone. This may include a case of making a call to an outside line and a case of receiving a call from an outside line to an extension phone. Also, the step of registering the information of the last connected extension line telephone in a memory includes a call from an extension line telephone to an outside line and an outside line to extension line telephone. The incoming call may be registered separately.

[0012]

According to the abnormal trunk catching method of the present invention, the information of the extension telephone with which the last call was made is registered for each external trunk so that the information can be updated.
Since the external line trunk can be captured and held by performing a specific operation, it is possible to capture the external line trunk by dialing a special number for the extension that was used for the last call.

[0013]

The present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing a configuration of an embodiment of an abnormal trunk capturing method according to the present invention. The system includes an external line trunk for connecting to a public telephone network and an external line trunk for connecting to a dedicated network. A configuration example is shown. FIG. 1A shows the configuration and connection of related equipment,
The extension telephone 1 and the outside trunks 2 and 3 are housed and connected to the main switch 4. The main switch 4 is controlled by the connection control device 5 and interconnects the extension telephone 1 with the external trunks 2 and 3. The connection control device 5 uses the programs and data stored in the device to execute exchange processing for controlling and connecting the main switch 4 based on dial information and the like received from the extension telephone. The final call extension memory 6 is used for associating the extension trunk with extension telephone information in order to identify the extension telephone that last made a call using the extension trunk.

The final call extension memory 6 is shown in FIG.
As shown in FIG. 7, in this embodiment, the outside trunks 2 and 3 are stored as fixed information, and the information of the extension telephone with which the last call was made is registered correspondingly. The contents of the memory are rewritten each time the external trunk is used. That is, in FIG.
Indicates that the extension telephone 1 last performed the call.

Next, FIG. 2 is a flowchart showing one embodiment of the abnormal trunk catching method of the present invention. With reference to FIG. 2, the main operation procedure of the system of this embodiment will be described.

First, when the extension telephone 1 and the external trunk 2 are connected and a telephone call is in progress (see FIG. 1), the connection control device 5 detects a restoration signal from the extension telephone 1 or the external trunk 2 and terminates the call. When the judgment is made, the connection between the extension telephone 1 and the external trunk 2 is generally disconnected in the related art.

However, in the present invention, as shown in FIG. 2A, the information of the extension telephone 1 is registered in the last extension memory corresponding to the external trunk 2 (step 101). If the information of the same extension telephone has already been registered in the last extension memory of another external trunk, it is deleted (step 102). That is, if it is already registered in the last call extension memory of the external line trunk 3, this registration is deleted. By doing so, the registration of the extension telephone 1 is limited to only one external line trunk in the system, and the external line trunk can be specified.

Then, as shown in FIG. 2 (B), when the extension telephone 1 makes a call and dials a specific number defined by the system, the connection control device 5 causes the extension telephone 1 to store in the final call extension memory. It is confirmed whether or not it is registered (step 111) (step 112). If the registration has not been made, the extension telephone 1 is made to hear the regulation sound and the processing is terminated (step 113).

In this embodiment, since the information of the extension telephone 1 is registered in the last extension memory 6 corresponding to the external trunk 2, the connection control device 5 connects the extension telephone 1 to the external trunk 2 (step 114). .

Thereafter, the extension telephone 1 continues dialing, calls the other party, confirms an abnormal situation, and
It may be possible to contact the BX maintenance person, or to hold the state just captured and contact the PBX maintenance person to request an investigation.

In the above embodiment, the case where the call is unconditionally registered in the extension call memory 6 at the end of the call has been described. It may be registered only when a call is received on the telephone 1, and there are two types of special numbers, one for outgoing call and one for incoming call, which is provided with a final call extension memory for outgoing calls and incoming calls for external trunks. If it is more effective. The present invention is also applicable to a case where the extension telephone 1 does not catch the abnormal trunk, but the PBX maintenance person who has received the notification dials the special number and the telephone number of the extension telephone 1 from another telephone to catch the abnormal trunk. Can be implemented.

If the exchange to which the external trunk is connected has the information of the terminal that has just been talked to the external trunk and has a function of reading it out, the external trunk is re-established. The information can be read out by a method such as listening to an announcement or the like to obtain information on the partner terminal with which a call was made immediately before by performing a predetermined operation by capturing the information.

[0023]

As described above, according to the present invention, by performing a specific operation from the extension telephone, it is possible to capture the external line trunk that was making a call immediately before, and when the call was abnormal immediately before, The external trunk used for the telephone call can be identified, and it is possible to easily confirm the accommodation position of the trunk and to confirm which route (the public network or the dedicated network) the call arrived from.

[Brief description of drawings]

FIG. 1 is a block diagram showing an example of a telephone exchange related to the present invention, wherein (A) shows the configuration and connection of related equipment;
(B) shows the configuration of the last call extension memory.

2A and 2B are flowcharts showing an embodiment of an abnormal trunk capturing method of the present invention. FIG. 2A is a flow for registering in the last call extension memory, and FIG. 2B is a flowchart for capturing an abnormal trunk by a special number dial.

[Explanation of symbols]

 1 Extension phone 2, 3 External trunk 4 Main switch 5 Connection control device 6 Last call extension memory

Claims (4)

[Claims] 1. A method for catching an abnormal trunk in a PBX automatic exchange, comprising: automatically registering the last connected extension telephone information in a memory for each external trunk in the PBX automatic exchange; An abnormal trunk capturing method, comprising the steps of: deleting the same extension telephone information registered in the telephone; and capturing and holding the external trunk by calling the extension telephone and performing a specific operation. 2. The abnormal trunk capturing method according to claim 1, wherein the step of capturing the outside trunk is performed by dialing a special number and extension telephone information. 3. The step of registering the last-connected extension telephone information in a memory includes making a call from an extension telephone to an outside line,
3. The abnormal trunk capturing method according to claim 1, wherein the method includes an incoming call from an outside line to an extension telephone. 4. The step of registering the last connection extension telephone information in a memory, the step of: transmitting a call from the extension telephone to an outside line;
4. The abnormal trunk catching method according to claim 3, wherein registration is performed by distinguishing the incoming call from the outside line to the extension telephone.