JPH0787205A - Another page incoming call display system - Google Patents

Abstract

PURPOSE:To display the number of incoming calls of another page even when the number of incoming calls for its own terminal equipment exceeds the maximum number of display of another page incoming call display part by displaying the incoming calls for its own terminal equipment on an another page incoming call display part comprehensively. CONSTITUTION:A display 2-4 in terminal equipment 2 is provided with the its own page incoming call display parts K1-K15 which display the line name of its own incoming call for its own terminal equipment 2 set by station data in advance, and the another page incoming call display parts K16-K20 which display lines for the incoming calls other than the one for its own page. An incoming call display page is switched by buttons 11-13, respectively, and the line name is displayed on the display 2-4. In other words, when the number of incoming calls exceeds the maximum number of display of the another page incoming call display parts K16-K20, the incoming calls for its own terminal equipment 2 are displayed on the its own page incoming call display parts K1-K15 comprehensively. Therefore, it is possible to display a large number of line names and to efficiently select the line.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to another page incoming display system by switching pages in a terminal device.

[0002]

2. Description of the Related Art As a conventional other page incoming display system, as disclosed in Japanese Patent Laid-Open No. 4-3562, the incoming display page of a line display type terminal device by switching pages is stored in its own terminal device. It was to display the status of only the lines that are not.

[0003]

DISCLOSURE OF THE INVENTION In a terminal device of a line display type by page switching, line incoming of another page which is not being displayed at present is provided with an incoming page display section of other page for displaying incoming call. Since the screen with the incoming call display section for other pages cannot accommodate a large number of incoming call display sections for other pages because it is the screen that should accommodate the line, it is not possible to display incoming calls that exceed the range, so many incoming calls are handled at the same time. In this case, it was not possible to give priority to all the incoming calls and respond.

The present invention is intended to solve such a conventional problem, and provides another page incoming call display system capable of displaying another page incoming call even when the maximum display number of other page incoming call display units is exceeded. The purpose is to provide.

[0005]

In order to achieve the above-mentioned conventional object, the invention of claim 1 is, in a terminal device, a self-page incoming call display section for displaying an incoming call in response to an incoming call to its own terminal device. When the number of incoming calls to the own terminal device exceeds the maximum display number of the other page incoming call display unit, the other page incoming call display unit is provided, and the incoming calls to the own terminal device are collectively displayed on the own page incoming call display unit. It is characterized by doing.

According to a second aspect of the present invention, in the terminal device, an own page incoming call display unit and another page incoming call display unit for displaying the incoming call in response to the incoming call to its own terminal device,
When the number of incoming calls to the own terminal device exceeds the maximum display number of the other-page incoming call display unit, notification that the incoming calls to the other terminal devices are collectively displayed is notified.

[0007]

According to the present invention, by switching the screen of an incoming call which is not currently displayed on the terminal device to the incoming call display page determined by the setting of the station data, a large number of line names are displayed to the operator. It is possible to efficiently select an arbitrary line.

[0008]

Embodiments of the present invention will now be described in detail with reference to the drawings.

FIG. 1 is a diagram showing an example of the configuration of a telephone exchange system according to the present invention. In FIG. 1, the telephone exchange system includes a speech path switch (SW) 1-1. A dedicated extension circuit (DLIN) 1-3 for accommodating the terminal device 2 and controlling the connection of the terminal device 2 is connected to the speech path switch 1-1. A connection cable 1-4 for transmitting and receiving a voice signal and a call control signal is connected between the terminal device 2 and the dedicated extension circuit 1-3. The data management device 1-5 for inputting or modifying the data defining the incoming call display portion of the terminal device 2 or the line name data uses a general-purpose interface and is connected to the terminal adapter (TA) 1-6 with the communication cable 1-7. Further, it is connected to the I interface extension circuit (ILIN) 1-8 by a connection cable 1-9. Also, a trunk (TRK) 1 for accommodating a station line, a hotline, and a branch line and controlling the connection between them.
-10 is connected.

The central control unit (CC) 1-11 controls the entire telephone switching system, and the storage unit (MM) 1-12.
The central control unit 1-11 stores a program for controlling the telephone exchange system, station data, and various tables, and the central control unit 1-11 and the storage unit via the control system bus 1-13. 1-12, call path switch 1
-1, dedicated extension circuit 1-3, trunk 1-10, and I
The interface extension circuit 1-8 is connected.

FIG. 2 is a schematic view of the board surface of the terminal device 2 used in this embodiment, and FIG. 3 is a functional block diagram thereof. The terminal device 2 includes a telephone handset 2-1, a dial key group 2-2, and a plasma display 2-4 with a touch sensor. The plasma display 2-4 with a touch sensor is provided with a sensor on the surface of the plasma display capable of displaying characters and graphics.
For example, it is equipped with a sensor that detects blocking of light due to entry of a fingertip or the like, or a sensor that detects pressure due to contact with the surface of the display, and has the same effect as pressing a button by obtaining detected position information. It is a thing. The display is a self-page incoming call display unit that displays the line names K1 to K15 of the self-page incoming call to its own terminal device set in advance by the station data.
Up to the other page incoming call display section that displays incoming lines other than the own page. The plasma display 2-4 of the line display type by page switching has various pages, including a page for displaying only incoming lines and a page for registering lines to be accommodated in its own terminal device. The line is divided into pages for several lines, and the line name is displayed sequentially by page feed operation. The other-page incoming display unit is a display unit that displays when an incoming call to a page-divided line becomes an incoming line other than its own page due to a page feed operation or the like.

2-5-1 to 2-5-3 are buttons for switching the plasma display 2-4 to the status display portion of the line accommodated in another terminal device, and 2-3-1 to 2-3 -3
Are lamps corresponding to them. The button I1 is a button for switching the plasma display 2-4 to the incoming call display page 1, and similarly, the button I2 is a button for switching the incoming call display page 2 and the button I3 is a button for switching the incoming call display page 3. Lamp 2-3
1 to 2-3-3 are for visually displaying whether or not there is a line to be displayed on each display page, and if it is present, it blinks, and if not, it is extinguished. When these lamps blink and display, pressing the corresponding button causes the line name to be displayed on the plasma display 2-4.

A "previous page" 2-6 is a button for page-turning the plasma display 2-4, and a "rear page" 2-
Reference numeral 7 is a button for returning the page of the plasma display 2-4.

FIG. 3 is a functional block diagram showing the hardware configuration of the terminal device 2 having the configuration of the board shown in FIG. In FIG. 3, the terminal device 2 includes a call control processor (MPU) 3-1 that controls the entire terminal device, and is connected to a control bus 3-2. The call control processor 3-1 stores station data including data such as a line name, that is, a temporary storage device (RAM) 3-3 for storing different data for each delivery station, and a call via the control bus 3-2. Fixed storage device (ROM) for storing control programs and fixed data 3-
4, a lamp driver 3-18 for driving the lamp groups 2-3-1 to 2-3-3, and dial key groups 2-2 and 2
A key scan interface 3-7 for scanning the incoming call display section switching buttons of 5-1 to 2-5-3 and the individual keys of the front page 2-6 and the rear page 2-7 to detect opening / closing thereof.
A plasma screen controller 3-14, a touch information receiver 3-16, etc. are connected.

A call control message transmission / reception buffer 3-1 for transmitting / receiving a call control message to / from the exchange.
1 is connected and all are controlled by the call control program. In the call control message transmission / reception buffer 3-11,
Reception buffer 3 for receiving a call control message indicating the state of the line accommodated in the switching device via the signaling channel (D channel) 3-17 of the ISDN basic interface.
-8 and a transmission buffer 3-9 for transmitting a call control message indicating the operation contents of the terminal device to the switching device are connected, and the handset 2-1 for communication is an ISDN.
It is connected to a voice or data channel (B channel) 3-13 of the basic interface, and is further connected to a speech path switch 1-1 via a dedicated extension circuit 1-3 of the exchange.

Plasma display with touch sensor 2
-4 screen controller of plasma display unit 3-
Reference numeral 14 is a screen memory 3 for displaying graphics or character characters (key frame, line name, etc.) on the screen.
-15, and the contents of the screen memory 3-15 are stored in the screen controller 3-1 by the call control processor 3-1.
4, and the screen controller 3-14 performs plasma display processing.

The touch information receiver 3-16 receives the position information from the touch sensor unit and has the same function as a button.

FIG. 4 is a diagram showing a transaction memory used by the terminal device to display the incoming call line of another page on the incoming call display unit. The transaction memory is arranged on the RAM in the terminal device, and the number thereof is an appropriate number corresponding to the call volume. The transaction structure is composed of an address linkage 4-1 indicating a logical connection between transactions, a line number 4-2 indicating a line at the time of an incoming call, and a display key number 4-3 displayed on the incoming call display unit.

FIG. 5 is a schematic diagram showing an idle chain of a transaction memory. The n transactions L1 to Ln are transaction memories for displaying to the incoming line, the transaction memory of the incoming line L1 is registered in the pointer, and the transaction of the incoming line L2 is registered in the address linkage 5-1 of the incoming line L1. The memory is registered, and the transaction memory of the incoming line Ln is registered in the address linkage 5-2 of the incoming line L2. Further, "0" indicating that there is no next incoming call is set in the address linkage 5-3 of the incoming line Ln. k0 to kn represent display key numbers on the incoming call display section, which are assigned in the order of incoming calls. As described above, since the transaction memory corresponding to the incoming line is connected to the idle chain starting from the pointer, the line display is maintained.

FIG. 6 is a diagram showing an incoming line for accommodating its own page of the plasma display 2-4. A line name is displayed on the own page accommodation lines K1 to K15, and K1,
K2, K5, K7, K10, and K11 indicate status display during incoming call.

Although detailed description of the status display in the present invention is omitted, for example, the bright and dark points in the key frame are inverted at appropriate time intervals, or the key frame itself is thickened, The incoming call is displayed by making it thinner.

FIG. 7 is a diagram showing a state in which the plasma display 2-4 is switched to another page from the state of FIG. Incoming lines K1, K2, K7, K10, K11 in FIG.
Is K16, K17, K18, K1 on the other page incoming display
The display is changed to 9 and K20 for each line name, and the display order of the line names is the order of reception from the exchange, and the display is performed according to the idle chain described in FIG. However, since the incoming line K5'F securities' exceeds the display range of the incoming call display section of another page, the line name is not displayed. In such a case, when the operator selects the response, the page is returned to the page accommodating the incoming call line in FIG. 6, or the incoming call line already displayed on the incoming call display section of another page is another terminal device. It waits until all the incoming calls are answered within the range of the incoming call display section of the other page in response to the person who handles, and depending on the incoming call line, the service is deteriorated for a long time. Further, in the above case, in a large-scale terminal device that accommodates several hundreds to several thousands lines, several lines are divided into pages and accommodated.
It takes time and effort to switch pages to find out which page contains the incoming line.

FIG. 8 is a diagram showing the incoming call display page 1 of the plasma display 2-4 displaying the incoming calls of other pages all together. The incoming call display page is a display unit that displays the incoming call status of the line accommodated in another terminal device. However, the incoming call display unit 1 only displays incoming calls on other pages by setting the station data. Since the incoming call display page 1 has more display area for displaying the incoming call line than the other page incoming call display section,
When switching from the state of FIG. 7 to the incoming call display page 1, the incoming call line K5 ′ beyond the range of the incoming call display section of another page is displayed.
The F-stock 'can be easily displayed, and the operator can be efficiently prompted to select a response.

FIG. 9 shows the plasma display 2 shown in FIG.
-4 shows an idle chain of transaction memory for each incoming line of -4. The transaction memory of the incoming line K1'A bank 'is registered in the pointer,
The incoming line K2'C bank 'is registered in the address linkage 9-1 of the incoming line K1'A bank', and the incoming line K2 '
Incoming line K3 for address linkage 9-2 of Bank C '
The'D bank 'is registered, the incoming line K4'H securities' is registered in the address linkage 9-3 of the incoming line K3'D bank ', and the incoming line is received in the address linkage 9-4 of the incoming line K4'H securities'. Line K5'E Securities' is registered, and
The incoming line K6'F securities 'is registered in the address linkage 9-5 of the incoming line K5'E securities'. Also, 9
-7 to 9-12 indicate the display key numbers in the transaction memory described in FIG.
The display position of K6 is shown. The display key numbers of K1 to K6 are '0' to '5', and the display key numbers in the transaction memory are set to '0' to '5' in the order of arrival.

Based on the control of these transaction memories, the means for displaying another page incoming call on the incoming call display page 1 will be described below.

FIG. 10 is a schematic diagram of a flow chart for displaying the line name when switching to the incoming call display page 1. This program determines whether there is an incoming call at the terminal device in step S.
In step 1, the incoming queue head pointer is checked, and if there is an incoming call, the transaction memory is sequentially extracted in step S2, and it is determined in step S3 whether or not the transaction has ended. If not, it is checked in step S4 whether the display key number of the incoming call display page is '15' or more. Display key number is ´
If it is less than 15 ', the incoming line name is displayed at the display position of the display key number in step S5. Next, step S
Return to 2 to extract the next transaction memory and continue the process. When the display key number is '15' or more in step S4, since the range of the incoming call display page is exceeded, the incoming call line name display in step S5 is skipped and the program ends. Further, the transaction memory is sequentially extracted in step S2, and this program is also terminated when the transaction memory is used up.

The incoming call display page 1 can be switched by pressing the switch button I1 of the incoming call display page 1 as described above. The visible display of the lamp 2-3-1 of the switching button I1 of the incoming call display page 1 means that there is an incoming line beyond the range of the incoming call display section of other pages.

FIG. 11 is a schematic diagram of a lamp control program for visually displaying the button for switching to the incoming call display page when the incoming call line exceeds the display range of the incoming call display section for other pages. This program checks the incoming queue head pointer in step S11 to see if there is an incoming call to the terminal device. If there is an incoming call, the transaction memory is sequentially extracted in step S12, and it is determined in step S13 whether or not it is finished. . If it is not finished, it is checked in step S14 whether the display key number of the incoming call display section of another page is '5' or more. If the display key number is less than '5', step S1
Return to 2 to extract the next transaction memory and continue the process. When the display key number is '5' or more in step S14, the lamp corresponding to the switching button is made to blink in step S15 in order to indicate that there is a line that cannot display the incoming call beyond the range of the incoming call display section of other pages. Exit the program. If the transaction memories are sequentially extracted in step S12 and the incoming transaction memory is exhausted before the condition of step S14 is satisfied, it indicates that there is no incoming call that exceeds the range of the incoming call display section of another page. The flashing process of the switching button is skipped and this program ends. By the above control, the lamp of the switching button is visually displayed to prompt the collective display of the incoming call display.

[0029]

As described above, by switching the screen of the incoming call which is not currently displayed on the terminal device to the incoming call display page defined by the setting of the station data, a large number of line names are displayed to the operator. It is possible to efficiently select an arbitrary line.

[Brief description of drawings]

FIG. 1 is a relay system diagram of an embodiment of the present invention.

FIG. 2 is a board view of the terminal device in FIG.

FIG. 3 is a functional block diagram of a terminal device in FIG.

FIG. 4 is a configuration diagram of a transaction memory of the terminal device in FIG.

5 is an idle chain connection diagram of the transaction memory in FIG. 4. FIG.

FIG. 6 is a diagram showing an incoming call display of the terminal device in FIG.

FIG. 7 is a diagram showing another page incoming display of the terminal device in FIG.

8 is a diagram showing an incoming call display of an incoming call display page of the terminal device in FIG.

9 is an idle chain connection diagram of the incoming call display of FIG.

FIG. 10 is a flowchart of incoming call display control on the incoming call display page.

FIG. 11 is a flowchart of incoming call display page switching button lamp control.

[Explanation of symbols]

 1-1 Time Division Switch 2 Terminal Device 2-4 Plasma Display 3-15 Screen Memory 3-14 Plasma Screen Controller 4-1 Address Linkage 4-3 Display Key Number 5-1 Address Linkage 9-1 Address Linkage 9-6 Display Key number

Claims (2)

[Claims] 1. The terminal device includes an own page incoming call display unit and another page incoming call display unit that displays the incoming call in response to an incoming call to its own terminal device, and the number of incoming calls to the own terminal device is the other page incoming call. The other page incoming call display method, wherein when the maximum number of displays on the display unit is exceeded, incoming calls to the own terminal device are collectively displayed on the own page incoming call display unit. 2. In the terminal device, an own page incoming call display unit and another page incoming call display unit that displays the incoming call in response to an incoming call to its own terminal device, and the number of incoming calls to the own terminal device is the other page incoming call display. When the maximum display number of copies is exceeded, another page incoming display method is characterized in that notification is made to collectively display the incoming calls to the own terminal device.