JPH077552A - Automatic call incoming/originating device for telephone - Google Patents

Abstract

PURPOSE:To perform the service of connection to a specific pay line for account of either a CM accepter or a partial user by transmitting a prescribed message through a line to a user by operating an automatic answering means by looping an incoming call line by an automatic incoming call means when there is an incoming call from the user. CONSTITUTION:When a guide number 104 is utilized as the specific pay line in the telephone number of an incoming call line 20, for example, 0120-104104 is designated, and incoming call charging is performed on this number. An automatic incoming call means 30 is provided with five incoming call lines 20, when there is incoming call, the lines 20 are looped, an incoming call detection signal is sent from an automatic responding means 40, and the previously stored message is transmitted through the line 20 to the user. As the message, there are CM in the extent of 15-30 seconds, connection guide to 104, recalling guide, line recovery guide or the like, for example, and these messages are selected by the user at separate connection time zones or areas. Thus, the connection service is executed for account of the receiver or the user on the condition of hearing the message.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic incoming and outgoing device for telephones.

[0002]

2. Description of the Related Art Conventionally, various services have been carried out using a general telephone subscriber line. For this kind of service,
When an incoming call is received from a user, an automatic call receiving device having an automatic call receiving means for looping the incoming call line and an automatic answering means for sending a predetermined message to the user through the incoming call line held by the automatic incoming call means or , When there is an incoming call from the user, an automatic incoming call means that activates the incoming line,
By activating this automatic incoming call means, you activate the outgoing line,
There has been used a telephone transfer device having an automatic calling means for making a call to a preset telephone number and connecting an incoming line and an outgoing line.

[0003]

However, the conventional automatic call receiving device has a problem that it has no calling function and its use range is limited. In addition, the conventional telephone transfer device does not have a message calling function and a recall function,
There was a problem that its range of use was limited.

[0004] In particular, although the telephone number guide (No. 104) was free of charge, the burden on the user suddenly increased with the charge. Therefore, the present invention is to solve the above-mentioned problems, and its purpose is to ask users of telephone number guidance to ask users for messages such as CM and specific information. Free (CM
It is intended to provide an automatic incoming / outgoing device of a telephone capable of providing a connection service to a telephone number guide, at the trustee's expense) or partly at the expense of the user.

[0005]

The present invention is for achieving the above-mentioned object, and in particular, automatic response means (40)
After sending the message by, activate the outgoing line (50),
A specific pay line (for example, 104
No.), and if the ringback tone or response signal from the specified pay line is detected, the incoming line
Automatic transmission means (60) for connecting the (20) and the transmission line (50)
When a busy tone from a specific pay line is detected, the sending line (50) is restored and then the automatic sending means (60)
The specified pay line is called again through, and when the number of times the specified pay line is called reaches a predetermined number (for example, once), the called line (20) and the outgoing line (50) are restored. After restoration of the calling means (70) and the automatic calling means (60),
And a call charge management means (80) for counting the frequency of use of the incoming line (20) and the outgoing line (50).

[0006]

[Operation] Therefore, according to the present invention, when there is an incoming call from the user, the incoming call line (20) is looped by the automatic incoming call means (30). When the incoming line (20) is looped, the automatic response means (40) is activated and a predetermined message is transmitted to the user through the incoming line (20).

After that, the transmission line (50) is activated by the automatic transmission means (60) at an appropriate timing (for example, about 1.5 seconds before the end of the message), and the automatic transmission means (60) detects the transmission line. Specified pay line (eg 104) through (50)
Send a dial pulse to. The reason why the dial pulse is sent before the end of the message is that, for example, it takes about 1.6 seconds to send 104 dial pulses (20PPS). Therefore, there is a blank time from the end of sending the message to the end of sending the dial pulse. It is to lose it.

When the ring back tone from the specific pay line is detected or the response signal is detected, the incoming line (20) and the outgoing line (50) are connected by the automatic sending means (60). Connected. It should be noted that whether the connection between the incoming line (20) and the outgoing line (50) is made by ringback tone detection or response signal detection can be selected according to the actual usage.

After the automatic transmission means (60) is restored, the call charge management means (80) counts the frequency of use of the incoming line (20) and the outgoing line (50). On the other hand, when the specific pay line is blocked, the busy tone is transmitted from the specific pay line. Therefore, if a busy tone from the specified pay line is detected, the calling line (70) is used to restore the calling line (50), and then the specified pay line is called again through the automatic calling means (60). Be seen.

The number of times of re-calling of the specific pay line is limited to a predetermined number (for example, once), and when the number of times of re-calling of the specific pay line reaches a predetermined number, the re-call means (7
The incoming line (20) and outgoing line (50) are restored by 0).

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The drawings show an embodiment of the present invention. FIG. 1 is an explanatory view of an automatic incoming / outgoing device of a telephone, FIG. 2 is a block diagram showing the automatic incoming / outgoing device, and FIG. 3 is a flowchart showing the operation of the apparatus. In FIGS. 1 and 2, reference numeral 10 denotes an automatic incoming / outgoing device, and this device 10
As shown in FIG. 2, when a user receives an incoming call, a predetermined message is sent to the user through the automatic incoming call means 30 for looping the incoming call line 20 and the incoming call line 20 held by the automatic incoming call means 30. The automatic response means 40 to be transmitted and, after the message is transmitted by the automatic response means 40, the calling line 50 is activated, a specific pay line is called through the calling line 50, and a ringback tone or a response signal from the specific pay line is sent. If a busy tone from the specified pay line is detected and the automatic sending means 60 that connects the incoming line 20 and the outgoing line 50 is detected, the automatic calling is performed after the outgoing line 50 is restored. When the specified pay line is called again through the sending means 60 and the number of times of calling the specified pay line reaches a predetermined number, the incoming line 20 and the outgoing line are called.
Recall means 70 for recovering 50 and call charge management means 80 for counting the frequency of use of the incoming line 20 and the outgoing line 50 after the automatic outgoing means 60 is restored.

As the telephone number of the incoming line 20, for example, when the telephone number guide (No. 104, hereinafter referred to as "104") is used as a specific pay line, "0" is given.
No. 120-104104 ”is planned. And
Incoming charges are applied to this telephone number. As shown in FIG. 2, the automatic receiving means 30 includes five incoming lines 20.
Have. When the incoming call is received, the automatic call receiving means 30
20 is looped and an incoming call detection signal is sent to the automatic response means 40.

Upon receipt of the incoming call detection signal, the automatic response means 40 starts an automatic response and sends a prestored message to the user through the incoming call line 20. The message is, for example, a CM for about 15 to 30 seconds.
Message, and connection guidance to "104", "10
The guidance messages such as "4" recall guidance and line restoration guidance are stored. A plurality of the above-mentioned CM messages are stored, and the CM message to be sent to the user is selected depending on the connection time zone, the region, and the like. "10
"4" connection guidance is sent at the end of the CM message,
For example, an announcement to connect to "104" is recorded. As a guidance for re-calling "104", for example, the announcement "No. 104 was busy, I will call you again." Is recorded. As line restoration guidance,
"I called number 104 again, but it was busy. It's crowded, so please wait for a while."
Has been recorded.

The automatic transmission means 60 has five transmission lines 50 equal to the reception line 20. Although the ratio of the number of incoming lines 20 and the number of outgoing lines 50 is set to 1: 1, the ratio of the numbers of both lines may of course be different. Then, the automatic transmission means 60 operates the transmission line 50 in synchronization with the time when the automatic response means 40 announces the CM message and the connection guidance to "104" based on the incoming call detection signal from the automatic reception means 30. to start. After that, the automatic transmission means 60 automatically dials "104",
When the ringback tone from "104" is detected,
The automatic transmission means 60 connects the incoming line 20 and the outgoing line 50 to create an interactive line between the user and the operator of "104".

The connection between the incoming line 20 and the outgoing line 50 is
It may be performed by detecting the response signal of the operator “104”. After the guidance by the operator is completed, the call charge management means 80 counts the usage frequency of the incoming line 20 and the outgoing line 50 and outputs the count data to the printer 90 (FIG. 2).

Then, the user puts on a receiver (not shown) to restore all the circuits of the automatic incoming and outgoing device 10 and open the incoming line 20 and the outgoing line 50.
Even if the line is disconnected during the call, all circuits of the automatic incoming / transmitting device 10 are similarly restored and the incoming line 20 and the outgoing line 50 are opened. Recall means
70 detects a busy tone from "104", and when the busy tone is detected, it sends out a recalling command signal for instructing the automatic transmitting means 60 to recall. The automatic transmission means 60 restores the transmission line 50 based on the recall command signal and then activates the transmission line 50 again to automatically dial "104".

On the other hand, prior to the automatic dialing of "104", the automatic response means 40 announces to the user the guidance of the recalling of "104" based on the recalling command signal from the recalling means 70. Therefore, the dialing of "104" by the automatic transmission means 60 is performed in conjunction with the time when the announcement of the recalling of "104" is announced. The number of times of recalling is limited to once, for example, and the recalling means 70 counts the number of times of recalling. When the count number exceeds 1, the recalling means 70 sends a line restoration command signal to the automatic receiving means 30 and the automatic transmitting means 60. Based on this line restoration command signal, automatic receiving means
30 opens the incoming line 20, and the automatic sending means 60 opens the outgoing line 50. Although the number of times of recall is set to once, the number of times of recall may be set to a plurality of times such as twice.

When "104" is busy and the talk guide is entered, the automatic call means 60 causes the incoming line 20
The calling line 50 is connected to the calling line 50 so that the user can be notified of the talk. Further, in FIG. 2, reference numeral 100 denotes a remote control means, and the remote control means 100 allows the automatic call receiving means 30.
It is possible to remotely control the blockage of the incoming call line 20, the switching of a plurality of CM messages stored in the automatic response means 40, and the update of the recorded contents.

Next, the operation of the automatic incoming / calling device 10 having the above-mentioned configuration will be described with reference to the flowchart shown in FIG. First, in step 110, "0120-104104" is sent from the user through the general subscriber line of the telephone.
The number is dialed and the call is received by the device 10. If there is an incoming call, the process proceeds to step 111, and the incoming line 20 is looped by the automatic incoming means 30 based on the incoming call detection.

Thereafter, the process proceeds to step 112, the response by the automatic response means 40 is started, and in step 113, first, C
After the M message is flown, the process proceeds to step 114, and “1
04 ”will be announced. In conjunction with the announcement of the connection guidance, proceed to step 115 about 1.5 seconds before the announcement ends, and the outgoing line 50 is sent by the automatic sending means 60.
Is activated, and then in step 116, "104" is automatically dialed. The automatic dialing is performed by sending a dial pulse from the automatic transmission means 60 to "104" through the transmission line 50.

The reason why the dial pulse is sent before the end of the message is, for example, "104" dial pulse (2
This is because it takes about 1.6 seconds to send (0PPS), so that there is no blank time from the end of message sending to the end of dial pulse sending. Next, step
Proceed to 117, and after receiving the call to "104", further step 118
Then, it is determined whether "104" is busy.

If "104" is not busy, step
Proceeding to 119, a ringback tone (RBT) is detected. If a ringback tone is detected, step 120
Proceed to and the incoming line 20 and outgoing line will be
50 and are connected. When the incoming line 20 and the outgoing line 50 are connected, it becomes possible for the user to interact with the operator of "104", and the process proceeds to step 121 to enable interactive number guidance with the operator of "104". .

When the number guidance is completed, step 12
When the end call is detected in step 2, the process proceeds to step 123,
The incoming line 20 and outgoing line 50 are restored, and both lines 20, 5
0 is released. After that, the process proceeds to step 124, and the call charge management means 80 counts the number of uses of the incoming line 20 and the outgoing line 50. If "104" is busy in step 118, the flow proceeds to step 125, and the busy tone (BT) from the specific pay line is detected. When the busy tone is detected, the routine proceeds to step 126, where it is judged whether or not the number of times of recalling is the first time.

In the case of the first time, step 127
And the outgoing line 50 is restored. After the transmission line 50 is restored, the process proceeds to step 128, the automatic response means 40 is restarted, and the user is instructed to recall "104". After that, the process returns to step 115, and again "104"
Reconnection is attempted. On the other hand, when the number of times of recall is the second time, the routine proceeds from step 125 to step 129, the automatic response means 40 is restarted, and the line restoration guide is given to the user. After that, the routine proceeds to step 123, where the incoming line 20 and the outgoing line 50 are restored. On the other hand, in step 130, the disconnection of the line by the user is constantly monitored between the incoming call detection in step 111 and the call termination detection in step 122. Then, when the user disconnects the line halfway, the process proceeds from step 122 to step 123, and the incoming line 20 and the outgoing line 50 are restored.

Although telephone number guidance is given as an example of the specific pay line, it is not limited to the number guidance, and other pay services may be applied.

[0026]

As described above, according to the present invention, the user can accept the product without any resistance, the PR effect is high, and the economical burden on the user can be reduced.

[Brief description of drawings]

FIG. 1 is an explanatory diagram of an automatic incoming / outgoing call device of a telephone.

FIG. 2 is a block diagram showing an automatic incoming / outgoing device.

FIG. 3 is a flowchart showing an operation of the automatic incoming / outgoing device.

[Explanation of symbols]

 10 Automatic incoming / outgoing device 20 Incoming line 30 Automatic incoming call means 40 Automatic answering means 50 Outgoing line 60 Automatic calling means 70 Recall means 80 Call charge management means 90 Printer 100 Remote control means

Claims (1)

[Claims] 1. When an incoming call is received from a user, an automatic incoming call means for looping the incoming call line and an incoming call line held by the automatic incoming call means
An automatic response means for transmitting a predetermined message to a user, and after sending a message by this automatic response means, activates a calling line, calls a specified pay line through the calling line, and makes a ringback tone from the specified pay line. Alternatively, if a response tone is detected and a busy tone from a specific pay line is detected and an automatic transmission means that connects the incoming line and the outgoing line,
After restoring the outgoing line, the specific pay line is recalled through the automatic outgoing means, and when the number of times of recalling the specific pay line reaches a predetermined number, the incoming line and the outgoing line are restored. An automatic incoming / calling device for a telephone, comprising: a re-calling means and a call charge managing means for counting the usage of the incoming line and the outgoing line after the automatic calling means is restored.