JPH07273878A - Electronic exchange system - Google Patents

Abstract

PURPOSE:To easily use map information presented by an information processor. CONSTITUTION:A print terminal 5-m which prints out picture information is installed as the output terminal in the vicinity of an external telephone terminal 2-m placed in a reception position, and a map generating means 7 is provided which stores map information to generate the map information between designated positions in response to a map generation request, and further, a control means 14 which has the function, which generates a menu MENU including alternatives of guide map presentation in response to the request from an extension telephone terminal to output it to this request source extension telephone terminal 2-j and uses set information of regulations to check whether the regulation that the service cannot be executed is set or not at the time of MENU selection in the extension telephone terminal and requests the map generating means to generate the guide map information between the extension telephone terminal and another speaking extension telephone terminal or between a designated position and the extension terminal equipment in the reception position in the case that the regulation is not set and guide map presentation is selected from the menu MENU, and the function which makes the print terminal output the map information obtained by the map generating means is provided.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electronic exchange system used, for example, in an office, a business office, a housing complex, etc., and particularly to the electronic exchange system in which information held by an information processing device coupled to the electronic exchange is held. The present invention relates to an electronic exchange system having a function of enabling output from a connected terminal to a designated terminal.

[0002]

2. Description of the Related Art In recent years, exchanges have become increasingly intelligent and highly functionalized by software control using a microprocessor as a control center. Then, an electronic exchange (hereinafter called a private branch exchange) for private telephone exchange using a microcomputer is
In addition to the basic function of accommodating internal lines and external lines and performing exchange connections between internal lines and between internal lines and external lines, various services are possible.

In recent years, a system has emerged in which an information processing device is connected to a private branch exchange so that various information provided by the information processing device can be used from an extension terminal accommodated in the private branch exchange. There is.

In such a combined system of an exchange and an information processing apparatus, it becomes possible to provide a service in which the accommodation information terminal of the exchange outputs the designated information in the information processing apparatus to an arbitrary terminal in the exchange. There is.

However, in order to use this service, it is necessary to ensure the security of output data,
Therefore, the user's ID (identification information) needs to be input, and the information of the output destination terminal for designating the output destination is input, and further, the detailed designation of the information desired to be output from the information processing device is complicated. Input operations are performed so that fine-tuned services can be provided for the first time.

[0006]

As described above, the information processing apparatus is provided in the private branch exchange so that various information provided by the information processing apparatus can be used from the extension terminal accommodated in the private branch exchange. However, the conventional system of this kind is the input of ID and
A complicated input operation such as an output destination designation operation is required, and output to the output destination terminal is impossible unless the number of the output destination terminal is known.

Further, since it is not possible to automatically notify information (installation location of the terminal) and the like associated with the operating terminal, it is necessary to input these information when selecting output information. Furthermore, when using this service, the terminal used is dedicated to this service, and in order to obtain the service while talking, an auxiliary device for that purpose, such as a terminal device connected to the information processing device, is required. Therefore, the use of the service is complicated and difficult to use, and moreover, the equipment configuration required for the system is increased and the introduction cost is increased.

[0008] Therefore, an object of the present invention is to make it easy to use the information provided by the information processing device, while maintaining security, and making it easily usable.
Moreover, it is possible to suppress an increase in the required device configuration and suppress the introduction cost, and thereby to provide an inexpensive electronic exchange system with good operability.

[0009]

In order to achieve the above object, the present invention is constructed as follows. That is, in an electronic exchange system that accommodates an extension telephone terminal and an output terminal as an extension terminal, performs an exchange operation of the extension telephone terminal, connects a database for creating map information, and can be used from the extension terminal, A print terminal capable of printing out image information is installed as at least an output terminal in the vicinity of the extension telephone terminal installed at the reception position, and the database is configured to accommodate map information and at a position specified by a map creation request. A map creating means is provided for creating map information between the two using the information in the database, and at least a request from the extension telephone terminal creates a menu including options for providing a guide map and outputs it to the requesting extension telephone terminal. In addition, if a menu selection is made from the extension telephone terminal, the regulation of whether or not to implement the service is set in advance. If it is not regulated, if the selection of the above menu is provided with a guidance map, it is checked between the extension telephone terminal and the extension telephone terminal in the call, or at the designated position and the reception position. A function of requesting the map creating means to create guide map information between the extension phone terminal position and the map information obtained from the map creating means by this create request, in the vicinity of the extension phone terminal installed at the reception position. And a control unit having a function of outputting to a printing terminal.

[0010]

In such a structure, the electronic exchange system has a printing terminal capable of printing out image information as at least an output terminal near the extension telephone terminal installed at the reception position, and the database stores map information. And a map creating means for creating map information between designated positions by using the information in the database in response to a map creation request.

When a call is made from the extension telephone terminal installed at the reception position and the desired extension telephone terminal receives the call, both the extension telephone terminals are ready for communication. In this state, when a service activation request is issued on the incoming extension terminal side, the control means creates a service menu including options for providing a guide map by this request and outputs it to the requesting extension telephone terminal. When the menu is selected on the incoming extension terminal side, the control means checks the restriction on whether or not to implement the service in the selected service menu from the extension telephone terminal by using the preset setting information of the restriction, and it is not restricted. At this time, if the selection of the above menu is provided by the guide map, the guide map information between the extension telephone terminal and the extension telephone terminal of the other party who is making a call or between the designated position and the extension telephone terminal position of the other party is used as the map creating means. Request to create. Then, in response to this creation request, the map creating means creates the guide map information between the extension telephone terminal and the extension telephone terminal of the other party who is making a call, or between the designated position and the extension telephone terminal position of the other party, and the control means The map information obtained from the map creating means is output to the printing terminal near the extension telephone terminal installed at the reception position which is the extension telephone terminal of the other party during the call.

Therefore, according to the present invention, the operation of inputting the output destination can be omitted by adding the information of the terminals in communication when requesting the output service, and the telephone number or the like of the output destination can be omitted. You can easily determine the output destination without knowing the information.

Furthermore, since the terminal and the output information have ranks, the information security can be ensured and the operator is not affected in any way. Further, since the information of the terminal is automatically obtained, the output information can be processed together with the terminal. For example, if the guide map output is selected, the guide map from the terminal B to the terminal A can be automatically processed. Can be created and output.

Furthermore, during a call, the terminal used for the call can be used for transmission without interrupting the call, and by directly controlling the terminal itself, a message such as guidance is sent out, and information can be easily transmitted. It becomes possible to select, and it is possible to carry out fine-tuned services without increasing the number of devices.

[0015]

Embodiments of the present invention will be described below with reference to the drawings. The present invention comprises an electronic exchange and at least one information processing device connected to the electronic exchange via a data transmission path, and a terminal A connected to the electronic exchange is connected to the electronic exchange. Other terminal B
When there is a request for an information output service from the terminal A during a call, the terminal information of the terminals A and B is added to the request without interrupting the call, and the information on the electronic exchange or the information processing device is added. The information output module is provided with means for notifying the module that performs the output service, and the information output module is provided with means for automatically specifying the output terminal based on the information of the terminals A and B attached to the notification, and further added to the terminal. It is equipped with means for processing information according to the degree of disclosure of information controlled by the rank, the type (characteristic) of the terminal, and means for selecting from the terminal A while talking between the terminals A and B, and the output is It is configured to have means for notifying the terminal A that the processing has been normally completed so that necessary information can be transmitted to the other party by a simple operation. The details will be described below.

FIG. 1 is a block diagram showing a schematic configuration of a private branch exchange system according to an embodiment of the present invention. In the figure, 1 is a private branch exchange, 2-1 to 2-m are extension terminals such as extension telephones, 5-1 to 5-k are output terminals such as a display, a printer or a facsimile, and 3-1 to 3-1.
3-n is an outside line (such as a subscriber line).

The private branch exchange 1 accommodates extension terminals and external lines (station lines, leased lines, etc.), and performs exchange connection between the internal lines and between the internal line and the external line. , Trunk circuits 12-1 to 12-n, line circuit 1
3-1 to 13-m, a control unit (central control device CC) 14, a storage unit 15, interface circuits 16-1 to 16-k, a digital interface 19, an information processing device 7, and the like.

The call path switch 11 is used to perform exchange connection between extension lines or from extension line to outside line (station line or dedicated line) and from outside line to extension line, and the control unit 14 performs the exchange operation in this communication line switch 11. It controls all kinds of control including the control of.

The storage unit 15 stores various control programs of the control unit 14, various tables, and data such as set function contents, and other various information generated in the exchange, such as a calling extension. Various information such as number information and its call time, the number of calls, the number of outgoing calls to the outside line, the telephone number of the destination, the call time, the call charge, and the current state are updated and stored in the storage unit 15, and the maintenance terminal 6 and A program and the like for controlling data exchange between the two are held.

The maintenance terminal 6 has an input means such as a keyboard and a display (display means), and can input and change data and programs to the private branch exchange 1, read data and the like. The maintenance terminal 6 is connected to the control unit 14 and can communicate with the control unit 14.

Line circuits 13-1 to 13 of the private branch exchange 1
-M is a connection interface provided for each extension, and serves as a connection interface between the communication path switch 11 and each extension terminal. The trunk circuits 12-1 to 12-n are external lines 3-1 to 3 corresponding to the speech path switch 11, respectively.
It is a circuit that interfaces with -m and also performs DC loop closure for incoming call detection and line capture.

Under the control of the control unit 14, the speech path switch 11 includes the line circuits 13-1 to 13-m and the trunk circuit 1.
The normal switching operation is enabled by controlling the communication path between 2-1 to 12-n. Although not shown, a tone signal generating circuit is connected to the speech path switch 11 so that various signal sounds necessary for the telephone system can be transmitted.

Signals are exchanged between the terminal control cards such as the line circuits 13-1 to 13-m and the trunk circuits 12-1 to 12-n and the control section 14 by the control highway 18, but the respective terminal control cards are turned on. Since it is assigned to an output port, each port has its own port number decoding means so that the terminal can be specified in the form of a port number that identifies it. Is recognized as access to.

The above-mentioned constituent elements in the private branch exchange 1 are coupled to the control unit 14 via the control highway 18, and the control unit 14 follows the line programs 13-1 to 13-1 in accordance with the control program stored in the storage unit 15 in advance. 13-m and trunk circuits 12-1 to 12-n are controlled so that a communication path is formed between them to enable a normal exchange operation. In order to realize these controls, the storage unit 15 is provided with programs and data for performing various controls based on dial information, such as selecting a partner port number to be exchange-controlled and off-hook and on-hook signals. Has been done.

In addition, the storage unit 15 has attributes (model: normal extension telephone, multi-function telephone, personal computer) of an extension terminal and an input / output terminal housed in the private branch exchange 1, a printer, and a printer. Management information such as installation location and service class, as well as a service menu program that can be selected by the terminal user.

The interface circuits 16-1 to 16-k are interfaces for connecting the terminals of the output terminals 5-1 to 5-k, and exchange control signals with the private branch exchange 1 and exchange data with the private branch exchange 1.
It is for giving and receiving data.

The digital interface circuit 19 is an interface for connecting devices such as the information processing device 7, and is used for exchanging control signals and data between the private branch exchange 1 and the information processing device 7. It is a thing.

The information processing device 7 also has a search function, an information creating function using various databases, a map creating function, and the like. The database has map information (characters, images) for guiding from the reception position to the destination, guidance information by characters and voice, and an information input / output check function. The destination is, for example, the position where the other person to be visited is present.

Further, the control unit 14 has a maintenance terminal 6
Can set and change the service class of the accommodation extension terminal, and can set and change the service content that can be used in each service class. The service contents for each service class include ground restrictions, usage conditions of the information processing device 7, and services available when the information processing device 7 is used. These functions are also realized by the control unit 14 according to the processing program stored in the storage unit 15.

FIG. 2 is a perspective view showing an example of the configuration of a multifunction telephone used as extension telephone terminals 2-1 to 2-m housed in the private branch exchange 1. In the figure, 2 is a telephone terminal body, 21 is a handset, 22 is a hook mechanism, 23 is a dial mechanism (dial key), 24 is a function key, 24a is a cursor key, and 25 is a display lamp (LED; Light emitting elements) and 26 are display devices such as liquid crystal display panels for displaying characters.

FIG. 3 is a block diagram showing the circuit configuration of the multifunction telephone. In the figure, reference numeral 200 denotes a telephone terminal control unit, which is an interface circuit 206, a memory 270, a processor 209, an LED control circuit 210, a key switch control circuit 211, a voice control circuit 212, a handset control. It has a circuit 213 and an LCD control circuit 241.

The interface circuit 206 is a private branch exchange 1.
The interface circuit 206 is an interface for transmitting and receiving control signals and call signals to and from the local side, and this interface circuit 206 is connected to the extension circuit of the private branch exchange via a line.

The processor 209 is a terminal control element which is the center of control of the multi-function telephone.
Called PU. The terminal CPU 209 is based on the control program of the memory 270 composed of ROM and RAM,
Performs operation control as a control unit of a multifunction telephone.

The program executed by the terminal CPU 209 has an initial processing (initial setting processing) routine. When the multifunction telephone starts operating, the processing automatically starts at the initial stage and the function key 24 The memory 270 is provided with a program for receiving key allocation data, which is the key data to be set, as key number information for each key from the control unit 14 of the private branch exchange, and storing the received key allocation data in the memory 270. There is.

The LED control circuit 210 is an LED 25 provided for the function key 24 in the multi-function telephone.
The key switch control circuit 211 is a driver for turning on / off an LED provided as a status display lamp, and the key switch control circuit 211 is a function key 24 in the multifunction telephone, each key switch such as a cursor key 24a, and a dial key 23. The voice control circuit 212 gives a ringer signal or a voice signal to the speaker 20, a handset control circuit 213, or the handset 2
It is for sending the voice from No. 1 to the electronic exchange.

The LCD control circuit 241 is for driving a display (LCD (liquid crystal) display) 26 which is a character display in a multi-function telephone, and displays data and control signals from the terminal CPU 209. The character display is controlled by.

The multifunction telephone has an interface circuit 20.
It is connected to the line circuit of the private branch exchange via 6 to exchange control signals and call signals with the private branch exchange 1 side. The control of the multi-function telephone is controlled by the terminal CPU 209, and the operation control as the control unit of the multi-function telephone is executed. Further, the function keys 24, key switches such as cursor keys 24a, and dial keys 23 in the multi-function telephone set.
The pressing operation of the key is detected by the key switch control circuit 211, and the assigned function of the pressed key is the terminal CPU.
The key code of the key executed or pressed by the interface circuit 209 is transmitted via the terminal CPU 209 to the interface circuit 2
From 06, it is sent to the line circuit of the private branch exchange and transmitted to the control unit of the private branch exchange.

Further, the voice control circuit 212 gives a ringer signal or a voice signal from the private branch exchange to the speaker,
A ringer sounds or a call is performed by giving the voice to the handset control circuit 213 or sending the voice from the handset 21 to the private branch exchange.

Further, a display (LCD (liquid crystal) display) 26 which is a character display in the multifunctional telephone.
Is driven by the LCD control circuit 241 and the character display is controlled by the display data and the control signal from the terminal CPU 209.

FIG. 4 is a system configuration block diagram showing the main part centering on the connection configuration of the private branch exchange 1 and the information processing device 7 in the first embodiment of the present invention. As shown in the figure,
The information processing apparatus 7 is connected to the electronic exchange 1 via the data transmission line DL. The information processing device 7 is connected to, for example, storage devices 8a and 8b for storing basic information for creating output information in a database and a data input terminal 9 for inputting information and organizing the information. . The data input terminal 9 has an input operation unit such as a keyboard and an output unit such as a display. Further, the private branch exchange 1 includes a plurality of extension terminals e1 to en and output terminals f1 to f.
k and other input terminals are connected.

The extension terminals e1 to en correspond to the extension telephones 2-1 to 2-n in FIG. 1, and correspond to the output terminals 5-1 to 5-k in FIG. Here, an extension telephone 2-m and output terminals (displays) 5-m and 5-n (printer) are placed at the entrance of the factory building, and the extension of the department where the visitor is Assume that the extension telephone set 2-j is a multifunction telephone set housed in the private branch exchange 1 as a telephone set. The extension telephone 2-m, the output terminal (display) 5-m and the printer 5-n are arranged close to each other, and the output terminal 5-m and the printer 5-
An extension number is also given to each n, and the extension number is registered in the storage unit 15 as a device associated with the extension telephone 2-m in correspondence with the extension number of the extension telephone 2-m. The attributes (types) of the output terminals 5-m and 5-n are also registered in the storage unit 15.

Next, the operation of the system having the above configuration will be described. The system of the present invention includes a setting table of service ranks (ranges of providing services) for each terminal and attribute information for each terminal (normal phone, multi-function phone, printer, display, facsimile, or facsimile). (Type information indicating whether it is a personal computer or a personal computer) is registered in the terminal information table of the storage unit 15. This table data setting is performed from the maintenance console 6. Further, data setting of the storage devices 8a and 8b of the information processing device 7 can be performed from the data input terminal 9.

As shown in FIG. 8, contents such as the usage rank, the number of terminals that can be output, the information output destination terminal information, the terminal telephone number, the state, and the location are registered in the terminal information table as various information of the terminal. To be done. These settings, confirmations, and setting changes are performed from the maintenance console 6.

Next, the operation during operation of the apparatus of this embodiment having the above-mentioned settings will be described. In this system, if there is an incoming call from an outside line, the control unit 14 detects the incoming call from the trunk circuits 12-1 to 12-n and causes the extension terminal (reception) set as a representative to receive the incoming call. Then, the call path is secured by the response (off-hook) of the extension terminal,
Allows communication between the two. To transfer this call to another extension, use the transfer operation from the receiving terminal.

Then, the control unit 14 of the private branch exchange calls the extension when the connection can be established after checking the restrictions on the extension of the transfer destination. When the other party responds, the extension terminal that has performed the transfer operation is turned off, so that the control unit 14 secures the communication path between the transfer destination extension and the calling side external line and enables the two parties to talk.

The call from the extension line to the outside line is made by the call operation of the extension terminal, and the control unit 14 causes the trunk circuits 12-1 to 12-
Find an empty one of n, check the connection restriction with the calling extension, and if available, use this empty trunk circuit to secure a call path and output dial information to the central office switch. Done in. Then, it becomes possible to communicate when connected to the other party via the central office.

Between the extensions, receiving the extension number from the calling extension,
Know the extension to connect to, check the connection restrictions between the extensions, and if connection is possible, control the incoming call to the line circuit of the corresponding extension number, and secure the call path by the connection terminal of the line circuit responding. , Enable communication.

Various controls including transmission / reception control of a trunk circuit and a line circuit are performed using port numbers. For example, if a certain extension A is assigned to the port number PN n, the extension A is assigned. When calling, the method of accessing the port number PN n is used. Such control is realized by the control unit 14 controlling based on the terminal-port number information stored in the storage unit 15.

The feature of the present invention is that the extension terminal
The purpose is to enable the service function provided by the information processing device 7 to be used by a simple operation. The details will be described below with reference to the flowcharts of FIGS.

In the system of the present invention, a database of map information is connected to the information processing device 7, and the map information of the premises is recorded. When a request for information provision is made from the extension telephone by a special number operation or a function key operation, the control unit 14 displays a menu screen on the extension telephone of the request source, and the information processing device 7 by menu selection from the telephone of the request source. Allows the required information to be provided to the specified output terminal.

That is, as shown in FIG. 4, an information processing device 7 is connected to the private branch exchange 1 via a data transmission line DL, and the information processing device 7 is provided with basic information for creating output information. The storage devices 8a and 8b for storing are connected to a data input terminal 9 for inputting and organizing information, and various data including map information are stored as a database. The private branch exchange 1 has a plurality of terminals e.
1 to en and f1 to fn are connected.

Then, here, the terminal e1 and the terminal e2 are
An example of the visitor guidance service using the output terminals f1 and f2 will be described with reference to the flowcharts of FIGS. The visitor guidance service is one of the services provided by the information processing device 7 under the control of the control unit 14. Now, a visitor reception terminal (extension telephone e2, printer f1, and display ff2 if necessary) is installed at the entrance (building entrance), and the extension telephone e2 as the visitor reception terminal calls the employee at the meeting destination. Then, by selecting a menu from the extension telephone (multifunctional telephone) e1 of the employee at the visit destination, a guide map to the visit location can be output to the printer f1 or the display f2 of the visitor reception terminal for convenience.

When the service is selected by menu selection from the visitor reception terminal, a map from the current position to the position of the target department is extracted from the database, sent to the visitor reception terminal, printed, and output. Service implementation is also possible.

In this system, as an extension telephone e2 for visitors, which is installed at the entrance of the business office as a reception desk, FIG.
There is an extension telephone 2-m in the above, and the printer f1 as the printer f1 as an output terminal attached to the extension telephone
n, and the output terminal 5-m as the display f2
The situation of using and using will be described. It should be noted that each is connected to an extension line to which an extension number is given as a terminal accommodating the exchange. A multifunction telephone is used as the extension telephone terminal e1 of each department.

Now, the visitor can use the extension telephone e2 for reception at the entrance of the workplace ("extension telephone 2-nnn").
m) and call the extension number of the person you are visiting (for example, "xx
xx "), the control unit 14 controls the incoming call to the extension telephone 2-j (extension terminal e1) of the extension number. If the extension controlled by the incoming call responds, the control unit 14 Reference numeral 14 connects the calling telephone and the answering telephone via the call path switch 11 to enable a call.

Here, the reception terminal for the visitor includes an extension telephone and an output device (display device, printer, etc.) in one set, and the control unit 14 controls the reception terminal of this one set. It can be recognized as one set.

In this way, the visitor receives the extension telephone number 2-m for reception with the extension number "nnnn" installed at the entrance.
As a result, the employee who wants to meet is called to make a call (step S1 in FIG. 5).

The called extension telephone 2-j having the extension number "xxxx" is a multifunctional telephone device and has function keys and a display. Then, when the employee tries to transmit the guide map information of the meeting place to the visitor in the call state with the visitor,
Extension telephone 2-j (extension terminal e
Start the information output service from 1).

This can be implemented, for example, by operating a specific key or the like set for starting the information output service of the multifunction telephone device. The description will be continued on the assumption that the information output service is activated by operating this specific key.

That is, when a specific key operation is performed, the key code is output from the extension telephone 2-j (extension terminal e1) by the multi-function telephone, so that the line circuit to which the extension telephone is connected is switched on the exchange 1 side. Through the control unit 14
Detects this and recognizes that a specific key operation has been performed (step S2). Then, the control unit 14 executes the information output service function to have its own information output processing function M1.
(Step S3).

The processing in the information output processing function M1 is as shown in the flowchart of FIG. Here, by shifting to the processing of the information output processing function M1, the control unit 14 first checks what the service class of the extension telephone 2-j (extension terminal e1) is, and as a result, it is obtained. Whether or not the information output processing function M1 can be executed is determined according to the service class (whether or not the extension telephones 2-j, 2-m (extension terminals e1, e2) are subject to service; step S30 in FIG. 6). , S31).

If it is executable here, that is, if it is a service target, the control unit 14 will execute the information output selection processing function M2 here (S32). If not, output without executing it. The failure is returned (S39), and a message indicating that the service cannot be used is displayed on the extension telephone 2-j.

When the control unit 14 activates the information output processing function M1, the terminal is in a call state at the time of activation (that is, the extension telephone 2-j that operated the specific key).
(Extension terminal e1) is extension telephone 2-m (extension terminal e2)
Therefore, not only the information of the extension telephone 2-j (extension terminal e1) that has operated a specific key, but also the information of the other party in the call (information of the extension telephone 2-m (extension terminal e2)) Is added to the information output processing function M1 in the control unit 14.
Is handed over to.

Therefore, the information output processing function M1 carries out a processing operation using these pieces of information, and determines at what level the information output service which is the service function by the specific key can be serviced.

This is because the object that can be output differs depending on the type of extension terminal to which information is to be output. For example, if the terminal type is a printer, it is possible to print out maps, guide texts, various messages, etc., but if it is an ordinary telephone terminal, it can only be output by voice,
In addition, in the case of a multi-function telephone, it is possible to display a message on the display unit in addition to voice, and in the case of a display device, it is possible to display by images and characters. Because they are different.

Strictly speaking, therefore, when the information output request is received from the extension telephone 2-j (extension terminal e1) in the flowchart of FIG. 6 (S30), the control unit 14 first of all requests the terminal used by the visitor. It is checked whether or not the terminal is an apparatus capable of outputting information (S31). In other words, the reception telephone terminal corresponds to that terminal and an output terminal such as a printer or a display that is grouped into a set, and although each has a different extension number, it is set and registered to be treated as the same group. The contents of the output terminal belonging to the group of terminals used by the visitor can be known from the registered contents, and the judgment is then made.

Then, as a result of the judgment, when the terminal used by the visitor is a device capable of outputting information, the control unit 14 executes the output information selection processing function M2 which is a processing function of its own. (S32).

The output information selection processing function M2 is a processing function for creating a menu of output information, and is a function for performing processing as shown in FIG. 7, and is the extension telephones 2-j, 2-m (extension terminals e1, A menu of output information is created based on the information in e2).

In the processing of the output information selection processing function M2, the information that can be transmitted is restricted according to the information access rank permitted to the extension telephone 2-j (extension terminal e1), and the extension called by the visitor is further added. Telephone 2-m (extension terminal e
From the information of the type of the output terminal in the group to which 2) belongs, what kind of information can be transmitted is determined.

For example, assuming that map information can be provided to the extension terminal e2, the extent of the map permitted to be provided depends on the setting information of the information access rank of the terminal. Processing for displaying a menu on the information output service activation terminal (extension terminal e1) and processing for generating a message prompting selection from the menu by voice (S in FIG. 7 are performed.
40, S41).

Next, it is checked whether or not the service is stopped (whether or not there is a command from the extension telephone set 2-j (extension terminal e1) that has activated the information output service due to the operation of the service stop function key; S42). If the service is not canceled, the output information undecided is output, and the process proceeds to step S33 of FIG. 6 (S47).

If the result of the check in step S42 is that the service has been stopped, it is next checked whether or not the selection is normal (S43), and if the selection is not normal, output information undecided is output and the processing is executed. It moves to step S33 of FIG. 6 (S47).

If the result of the check in step S43 is normal, it is checked whether or not the selection is completed (S4
4) As a result, if the selection is completed, the next menu is displayed (S45), and the process proceeds to step S42.

On the other hand, as a result of the check in step S44,
If the selection is not completed, the selection information determination is returned (S4
6), the process proceeds to step S33 in FIG. The output information selection processing function M for performing the menu generation processing in this way
After finishing the process in 2, the process moves to step S33 in FIG. 6 (returns to the process of the information output processing function M1).

In step S33, in order to output the information thus generated in the menu, in step S46,
By checking the contents obtained in S47, it is checked whether or not the output information is decided, and if it is not decided, that is, when step S47 is executed in the process by the output information selection processing function M2, The output failure is returned (S39).

On the other hand, if the information is determined as a result of the check in step S33, that is, if step S46 is executed in the process of the output information selection processing function M2, the control section 14 is selected from the menu. Information is passed to the information processing device 7 in order to perform the processing of the contents. In the case of providing map information, this information is the extension number information of the extension terminal e2 and the extension number information of the extension terminal e1, or the position information indicating the installation position of the extension terminal e2 and the position information indicating the installation position of the extension terminal e1 or meeting. This is position information of the place (this is designated by the extension terminal e1).

The information processing device 7 which has received these pieces of information creates a guide map from the information held in the storage devices 8a and 8b. Then, it is ready to be passed to the control unit 14. The control unit 14 then proceeds to step S34, and outputs terminals f1 and f2 (image output device (display or the like) 5-m and image output device (printing device such as printer or facsimile) 5-n).
Checks whether output is possible.

The check in step S34 is that the output terminals f1 and f2 are the printer 5-m and the display 5-n.
It is easy to know if the power is turned on or if the output terminal f1 is a printer, and whether the recording sheet is out of paper, ink ribbon, out of toner, or an error such as paper jam has occurred. You can

As a result, if the output terminals f1 and f2 (5-m and 5-n) are ready for output, the map information created by the information processing device 7 is output to the output terminals f1 and f2 (5-m and 5-n).
n) and output (S35).

As a result of the check in step S34,
If the output terminals f1 and f2 (5-m and 5-n) cannot output, the counter is incremented by "1" (S36), and then it is checked whether the counter has exceeded a predetermined value (S3).
7) If not over, return to the processing of S34 and thereafter.
If it is over, the counter is set to "0" (S38) and the output failure is returned to the control unit 14 (S39).

This is the caller of the extension terminal e2 (extension telephone 2-m for reception) and the extension terminal e1 (extension telephone 2-j).
The caller of the extension terminal e1 can give various instructions to the caller of the reception extension telephone 2-m, and accordingly, the call of the reception extension telephone 2-m is called. The output terminal f1, f2 (5-m or 5-
Since the power of n) can be turned on and operated, a grace period is ensured, and an output failure is returned to the control unit 14 after the grace period has elapsed, so that information can be provided without failure as much as possible. This is to secure an opportunity to do so.

As a result of the check in step S31, when the extension terminals e1 and e2 (extension telephones 2-j and 2-m) are not the service target terminals (that is, the use of the contents of the selected menu can be enjoyed). When the terminal is not allowed), and the result of the check in step S33,
When the output information is not decided (that is, when the output information undecided is output by the processing of the output information selection processing function M2, and therefore the service is stopped or the selection is not normal), the output failure is controlled by the control unit 14 (S39), and the information output processing function M1 is exited. However, the control unit 14 is still executing the information output service function even after passing through the information output processing function M1.

Then, the control unit 14 which has returned the output failure
Returns an output failure message to the extension telephone set 2-j (extension terminal e1) and displays it on its display or informs it by voice.

Control unit 1 executing the information output service function
4 can send the menu information generated by the output information selection processing function M2 described above to the extension telephone set 2-j (extension terminal e1) that has activated the information output service, and display the result. . And the extension telephone 2-j
An employee talking on the (extension terminal e1) is an extension telephone 2
-Select the menu selection number displayed on the display of -j by dial key operation of the extension telephone 2-j to obtain the information corresponding to the selected content from the information processing device 7 and belong to the extension terminal of the other party of the call. It can be provided by outputting to the output terminal of the group.

Then, the extension telephone 2-j (extension terminal e
If the employee who is talking in 1) wants to provide a guide map to the visitor, he or she selects the guide map output selection number in the menu, and within the system, the extension telephone 2-j (extension terminal e
1) and the extension telephone 2-m (extension terminal e2) are checked, and if the selection is allowed, a guide map is created to be aware of restrictions, and a secret code or ID code ( Without inputting an identification code), it can be output to the output terminal of the group belonging to the extension terminal of the call partner and provided to the call partner.

In this way, the output terminals f1, f2 (5
-M and 5-n) and the guide map can be printed out, the normal termination is notified to the extension terminal e1 (extension telephone 2-j) to notify it (steps S4, S
5) The service ends (step S7). Otherwise, the extension terminal e1 (extension telephone 2-
j) is notified and notified (steps S4 and S6), and the service is ended (step S7).

As a result, the extension terminal e1 (extension telephone 2
-J) display shows whether the output is normally completed or failed, and the caller of the extension terminal e1 can grasp the situation.

In the above processing, the rank of the use of this service, the information output destination terminal information (the extension telephone number of the terminal, the type of the terminal, the state, the installation location, etc.) are stored as the terminal information for each terminal. A database N1 (see FIG. 7) is provided in the storage unit 15, partial information (map information in this case) for each block is prepared in the information processing device 7, and is used when a menu is selected.

As described above, according to the present invention, when an incoming call from an extension installed as a reception terminal is received, the information providing service is activated from the extension on the called side to display a menu of services that can be provided. Displayed on the extension telephone of the called side, and when the menu is selected from the extension telephone of the called side, the service rank of both the called side and the calling side of the terminal is preset service rank information for each terminal. If the service is available, the menu-selected service is performed for the calling side. If the menu-selected service is a guidance map information service, the reception location The guide map information from the destination to the designated destination is output to the output device belonging to the group of the reception terminals and provided to the visitor.

In this case, if the service ranks of both the called side and the calling side are checked, and if it is allowed, necessary information is created using a database and provided to the calling side. Since the problem is solved and the ID input and the designation of the information output destination are not necessary, an easy-to-use electronic exchange system can be obtained in which information can be easily used or provided.

In particular, if the database is provided with guidance map information and a map selection is instructed by menu selection, a guidance map between the installation department of the telephone terminal that issued the instruction and the reception position is created and output to the reception output terminal. By being able to do so, the user can easily inform the visitor of his / her visit location.

That is, in this case, when an incoming call is received from the extension telephone terminal for the visitor, the control unit creates a predetermined menu, displays the menu on the extension telephone terminal on the receiving side, and outputs the guide map from the menu. By inputting the command selection number, it is possible to create a map from the position of the visitor to the installation position of the extension terminal on the receiving side or to the meeting place and output it to the output terminal for the visitor. The present invention is not limited to the embodiments described above and shown in the drawings, and can be appropriately modified and implemented within the scope of the invention.

[0093]

As described in detail above, according to the present invention,
Not only can you omit the operation of entering the information output destination by adding the information of the terminals that are talking when requesting the output service, but you can also easily specify the output destination without knowing the information such as the telephone number of the output destination. I can decide.

Further, since the terminals and the output information have ranks, the security of information can be secured, and there is no influence on what is operated. Further, since the information of the terminal is automatically obtained, the output information can be processed together with the terminal. For example, if the guide map output is selected, the guide map from the terminal B to the terminal A can be automatically processed. Can be created and output.

Finally, during the call, the terminal can be used for transmission without interrupting the call, and by directly controlling the terminal itself, a message such as guidance can be sent and information can be easily selected. Therefore, fine-tuned service can be implemented without increasing the number of devices.

Therefore, according to the present invention, the visitor can obtain the guide map to the visit place designated by the visitor at the reception desk, and the employee side can perform the operation without any special operation or terminal information. By being able to create a guide map, operability is significantly improved and security can be ensured.

[Brief description of drawings]

FIG. 1 is a diagram for explaining an embodiment of the present invention,
The block diagram which shows the structure of the electronic exchange system in one Example of this invention.

FIG. 2 is a diagram for explaining an embodiment of the present invention,
The perspective view showing the example of composition of the multifunctional telephone used as an extension telephone in the system of the present invention.

FIG. 3 is a diagram for explaining an embodiment of the present invention,
FIG. 3 is a block diagram showing an internal configuration example of a multi-function telephone used as an extension telephone in the system of the present invention.

FIG. 4 is a diagram for explaining an embodiment of the present invention,
FIG. 2 is a block diagram showing, in order to explain a visitor guidance service function in the system of the present invention, FIG. 1 in which only main parts used in the function are extracted.

FIG. 5 is a diagram for explaining an embodiment of the present invention,
3 is an information output service operation flowchart for explaining a visitor guidance service function in the system of the present invention.

FIG. 6 is a diagram for explaining an embodiment of the present invention,
6 is a flowchart of an information output processing function M1 portion for explaining a visitor guidance service function in the system of the present invention.

FIG. 7 is a diagram for explaining an embodiment of the present invention,
6 is a flowchart of an output information selection processing function M2 part for explaining a visitor guidance service function in the system of the present invention.

FIG. 8 is a diagram for explaining an embodiment of the present invention,
The figure which shows the example of the terminal information table (database) N1 used for the visitor guidance service function etc. in this invention system.

[Explanation of symbols]

 1 ... Private branch exchange 2-1 to 2-m ... Extension telephone terminals 3-1 to 3-m ... External lines 5-1 to 5-k ... Output terminal 7 ... Information processing devices 8a, 8b ... Storage device 9 ... Data input Terminal 11 ... Call path switch 12-1 to 12-n ... Trunk circuit 13-1 to 13-m ... Line circuit 14 ... Control unit 15 ... Storage unit 16-1 to 16-k ... Interface circuit 18 ... Control highway 19 ... Digital interface circuits f1, f2 ... Output terminals e1, e2 ... Extension telephone terminals

Claims (1)

[Claims] 1. An electronic exchange that accommodates an extension telephone terminal and an output terminal as extension terminals, performs an exchange operation of the extension telephone terminal, and connects a database for creating map information so that the extension terminal can be used from the extension terminal. In the system, a printing terminal that can print out image information is installed as at least an output terminal in the vicinity of the extension telephone terminal installed at the reception position, and the database is configured to contain map information and a map creation request. Is provided with map creating means for creating map information between designated positions by using the information in the database, and a menu including options for providing a guide map is created at least by a request from the extension telephone terminal and the requesting extension telephone Output to the terminal, and when the menu is selected from the extension telephone terminal, the restriction on whether or not the service can be implemented is predicted. Examined using the set setting information of the regulation, between the extension telephone terminal in a call with the inner wire telephone terminal if the selection of the menu guide map providing when not regulated,
Or a function of requesting the map creating means to create guide map information between the designated position and the extension telephone terminal position of the reception position,
A control unit having a function of outputting the map information obtained from the map creating unit in response to the creating request to the printing terminal near the extension telephone terminal installed at the reception position is provided. Electronic exchange system.