JPH07245655A - Incoming call control system - Google Patents

Abstract

PURPOSE:To attain the incoming call connection service that takes a degree of connection request from a caller into account by providing a service controller having a user information management section and a service control section in the system. CONSTITUTION:The setting relating to the incoming call connection service corresponding to each of combinations between the states of terminal equipments 5, 6 and degrees of caller connection requests is stored in a utility information management section 41 of a service controller 4. On the other hand, a service control section 42 decides an incoming call connection service based on the setting corresponding to the management section 41 upon the receipt of calling information including a degree of a connection request to the terminal equipment 5 or 6 to control an exchange 2 or an additional service equipment 3 together with the exchange 2 so as to execute the service. Thus, the incoming call connection service taking the degree of the connection request of the caller into account is attained.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an incoming call control system for controlling connection of an incoming call to a terminal accommodated in a communication network through a predetermined switching device.

[0002]

2. Description of the Related Art Conventionally, a special service for an incoming call to each of a plurality of terminals accommodated in a communication network through a predetermined switching device, for example, if the corresponding terminal is busy or absent, is predetermined. There is an incoming call connection service that connects to another terminal, and also connects to the voice storage device if the terminal is busy or absent.

This is because a service setting area is provided in the exchange and a service to be received according to the state of the terminal is set in the area in advance for each terminal, so that when an incoming call occurs, The service is provided according to the state of the terminal by referring to the area.

[0004]

However, in the above-mentioned conventional method, the degree of connection request on the calling side is large.
For example, even if you want to interrupt even if you are busy, whether or not you can interrupt is determined by the above settings on the relevant terminal side, and a service that reflects the degree of connection request from the calling side is provided. There was a problem that I could not do it.

A first object of the present invention is to provide an incoming call connection service in consideration of the degree of connection request on the outgoing side for an incoming call to a terminal accommodated in a communication network through a predetermined switching device. It is to realize an incoming call control method.

A second object of the present invention is to realize an incoming call control system capable of providing an incoming call connection service in consideration of the degree of the connection request on the calling side without increasing the load on the switching device. It is in.

A third object of the present invention is to realize an incoming call control system which enables speeding up of setting related to a service and simplification of its operation.

[0008]

In order to achieve the first object of the present invention, in an incoming call control system for controlling connection of an incoming call to a terminal accommodated in a communication network through a predetermined switching device, A user information management unit that stores settings relating to the incoming connection service corresponding to each combination of the state of the terminal and the connection request degree of the calling side, and the terminal when receiving the call information including the degree of the connection request to the terminal. And a service control unit for performing connection control based on the settings relating to the incoming call connection service stored in the user information management unit. In addition, in the incoming call control method for controlling the incoming call to each of a plurality of terminals accommodated in the communication network through a predetermined switching device according to the setting related to the incoming call connection service of each of the plurality of terminals, the terminal state And a user information management unit that stores, for each of the plurality of terminals, settings related to the incoming call connection service corresponding to each combination of the connection requests on the calling side, and monitors the states of the plurality of terminals at all times. When the outgoing call information including the degree of connection request to one of the terminals is received, it is provided based on the state of the one terminal and the setting for the incoming call connection service of the corresponding terminal stored in the user information management unit. A service control unit that determines an incoming connection service to be performed and controls the switching device or the supplementary service device together with the switching device so as to execute the incoming connection service. It provided with a service control device.

In order to achieve the second object, a plurality of terminals and a service control device are directly connected via a data line, and the states of the plurality of terminals are directly monitored via the data line. It became like this. Further, of the outgoing call information including the degree of the connection request to one of the plurality of terminals, the outgoing call information from the other terminal of the plurality of terminals is directly sent to the service control device via the data line. It came to transmit. Furthermore, when the connection to the corresponding terminal or the transfer to another terminal is determined as the incoming call connection service, the incoming call notification is directly transmitted from the service control device to the corresponding terminal or another terminal to be transferred via the data line. It became like this.

In order to achieve the third object, a plurality of terminals are directly connected to the service control device via a data line, and the terminal status and the connection request on the caller side are connected via the data line. The setting relating to the incoming call connection service corresponding to each combination of degrees is directly performed from the plurality of terminals to the service control device.

[0011]

According to the present invention, when the service control unit of the service control device receives the outgoing information including the degree of the connection request to the terminal, the service control unit causes the state of the terminal at that time and the user information management unit. The connection control is performed based on the settings relating to the incoming connection service stored in, thereby providing the incoming connection service in consideration of the degree of the connection request from the calling side. Further, when the service control unit of the service control device receives the outgoing information including the degree of connection request to one of the plurality of terminals, the service control unit determines that the corresponding terminal stored in the user information management unit. From the settings relating to the incoming connection service, the content corresponding to the degree of the connection request and the state of one terminal at that time is selected, that is, the incoming connection service to be provided is determined, and the switching device or the additional service device together therewith is selected. The incoming call connection service is executed, and thereby, the incoming call connection service considering the degree of connection request from the calling side is provided to each of the plurality of terminals.

Further, according to the present invention, the state of each of the plurality of terminals accommodated in the communication network through a predetermined switching device is used to indicate the data line provided between the plurality of terminals and the service control device. By directly monitoring via the switch, it is not necessary to notify the status of each of the plurality of terminals from the switching device to the service control device, and the load of the switching device is not increased. In addition, by directly transmitting the call origination information from the other terminals of the plurality of terminals to the service control apparatus via a data line provided between each of the plurality of terminals and the service control apparatus, It is possible to eliminate the need to notify the service control device of the calling information and reduce the load on the switching device. Furthermore, by directly transmitting an incoming call notification from the service control device to the corresponding terminal or another terminal to be transferred, via the data line provided between each of the plurality of terminals and the service control device, It is possible to reduce the load on the switching device by eliminating the need to notify the incoming call.

Further, according to the present invention, settings relating to the incoming call connection service are provided between each of the plurality of terminals and the service control device in accordance with a combination of the state of the terminal and the degree of connection request on the calling side. Directly through the data line
By carrying out from the plurality of terminals to the service control device, there are restrictions associated with the case of carrying out via the switching device, that is, the restriction on the communication speed in the communication line and the operation that the telephone terminal must be used as an input device. The above restrictions can be removed.

[0014]

1 shows an embodiment of an incoming call control system according to the present invention, in which 1 is a communication network, 2 is a switching device, 3 is a supplementary service device, 4 is a service control device, and 5, 6 is a terminal device, 7 is a telephone terminal, 8 is a telephone line, and 9 is a data line.

The switching device 2 is a well-known device such as a PBX, and a switching unit 21 for switching and connecting a communication line 8 between the terminal devices or between the terminal device and the telephone terminal or between these and the supplementary service device 3, and the switching unit 21. An exchange control unit 22 for controlling the unit 21. The supplementary service device 3 provides a special supplementary service to a subscriber, and includes a supplementary service execution unit 31 that executes supplementary services and a supplementary service control unit 32 that controls the supplementary service execution unit 13.

The service control device 4 sets a plurality of settings for the incoming call connection service (hereinafter referred to as incoming call control conditions) corresponding to each combination of the state of the terminal device and the connection request degree of the calling side. Here, the state of the user information management unit 41, which stores each 5 and 6, and the state of the terminal devices 5 and 6 is constantly monitored, and the transmission including the degree of the connection request to one of the terminal devices 5 and 6 is made. When the information is received, the incoming call connection service to be provided is determined based on the state of the one terminal device and the incoming call control condition of the corresponding terminal device stored in the user information management unit 41, and the service is executed. As well as the exchange device 2 and the supplementary service device 3
And a service control unit 42 for controlling the.

The terminal devices 5 and 6 are terminals accommodated in the communication network 1 via the switching device 2, and the terminal control units 51 and 61,
It comprises information input / output units 52 and 62, display units 53 and 63, and input units 54 and 64.

The service control device 4 is connected to the exchange device 2, the supplementary service device 3 and the terminal devices 5 and 6 through the data line 9 and monitors the states of the terminal devices 5 and 6.
Reception of outgoing information from terminal devices 5 and 6, terminal devices 5 and 6
Notification of incoming calls to the data line 9 and registration of incoming call control conditions
It is designed to be executed directly via.

FIG. 2 shows an example of the operation sequence of the method of the present invention, in which the subscriber A using the terminal device 5 has an incoming call. The operation will be described below in accordance with this.

The subscriber A registers the incoming call control condition from the terminal device 5 in advance ((a) in FIG. 2). When a changed portion is input from the input unit 54 with respect to the previous registration content or general registration content displayed on the display unit 53 of the terminal device 5, the service control device 4 is transmitted from the terminal control unit 51 via the data line 9. Is notified to the service control unit 42 and registered in the user information management unit 41. The incoming call control condition to be registered is the incoming call connection service according to the state of the terminal device 5 (subscriber A) (absent, present, busy) and the connection request degree of the calling side, that is, the combination of urgency. For example, the content is to provide "a voice storage service if the degree of urgency is 2 when busy".

(Calling pattern 1) A case where the subscriber B using the terminal device 6 makes a call to the subscriber A.

In FIG. 1, the calling subscriber B selects a desired called subscriber and urgency from the list displayed on the display unit 63 of the terminal device 6, and inputs the called subscriber A from the input unit 64.
And instruct the urgency.

Here, the emergency level may be any number of levels, but three levels will be described as an example. That is, it is defined that the urgency level 1 is to interrupt while talking, the urgency level 2 is to speak if the user is not busy, and the urgency level 3 is to speak if the other party is free.

The transmission information is notified from the terminal control unit 61 of the terminal device 6 to the service control unit 42 of the service control device 4 via the data line 9 ((b) of FIG. 2). The calling information includes calling subscriber ID (B), called subscriber ID (A),
Information such as the degree of urgency (for example, "1") is included.

The service control unit 42 recognizes that it is an incoming call to the subscriber A, and informs the user information management unit 41 of it.
Status of subscriber A (for example, "attend, use terminal device 5")
And the incoming call control conditions (for example, "setting when present = urgency 1: incoming call, urgency 2: transfer <forwarding destination C>, urgency 3: voice storage service"), and the result and call information Incoming connection service that should be provided according to urgency (here "1") (here "incoming (connection to applicable terminal)")
Is determined ((c) in FIG. 2).

When "incoming call" is selected as the service to be provided, the service control unit 42 sends an incoming call from the calling subscriber B to the terminal control unit 51 of the terminal device 5 used by the called subscriber A. In addition to the notification ((d) in FIG. 2), the terminal device 6 used by the calling subscriber B and the terminal device 5 used by the called subscriber A are notified to the exchange control unit 22 of the exchange device 2. Instruct to connect ((e) in Fig. 2).

Upon receiving the notification, the terminal control unit 51 of the terminal device 5 causes the display unit 53 to display the notification of the incoming call, and the exchange control unit 22 of the exchange device 2 instructs the exchange unit 21 to notify the terminal device 5 of the incoming call. It is instructed to make a call connection with the terminal device 6. Upon receipt of this, the exchange unit 21 connects the communication lines 8 of the terminal devices 5 and 6 ((f) in FIG. 2).

"Forward" as a service other than "Incoming call"
A service, a "voice storage" service, and the like are conceivable, but the operation is the same for other additional services. Therefore, the operation in the case of the above two services will be described.

When the "transfer" service is selected, the service control unit 42 inquires of the user information management unit 41 about the incoming call control condition of a new incoming subscriber who is the transfer destination, and the result is "transfer OK". Only run the forwarding service. The sequence of execution of the "transfer" service is the same as that of the "incoming" service. In the case of "transfer NG", the service is switched to another service (this is also included in the incoming call control condition).

When the "voice storage" service is selected,
The service control unit 42 instructs the supplementary service control unit 32 of the supplementary service device 3 to execute the service (see FIG. 2).
(g)), and also instructs the exchange control unit 22 of the exchange apparatus 2 to execute the service ((h) in FIG. 2). The exchange control unit 22 instructs the exchange unit 21 to call-connect the terminal device 6 and the supplementary service execution unit 31 of the supplementary service device 3. Upon receipt of this, the exchange unit 21 connects the terminal device 6 and the telephone line 8 of the additional service execution unit 31. In addition, the supplementary service execution unit 31 receives an instruction from the supplementary service control unit 32, records a message from the calling subscriber B, and stores it.

Note that the service selection can be made by the receiving subscriber A directly. The processing in that case is as follows. The service control unit 42 notifies the terminal control unit 51 of the terminal device 5 that there is an incoming call and the urgency,
The display unit 53 displays that effect. The receiving subscriber A selects a service based on the information and inputs the instruction to the input unit 54. The input instruction is input from the input unit 54 to the terminal control unit 5.
1 is notified, and then the service control unit 42 is notified.

(Calling pattern 2) A case where the subscriber using the telephone terminal 7 makes a call to the subscriber A via the communication network 1 ((i) in FIG. 2).

Two methods will be described below as a method of notifying the urgency from the telephone terminal 7 connected to the communication network 1.

<When the telephone terminal 7 is accommodated in the analog public network> The telephone number of the called subscriber A is given for each urgency level (for example, urgency level 1: (XX) XXXX-XXX1, urgency level 2 :( XX) XXXX-XXX2, Urgency 3: (X
X) XXXX-XXX3), the switching unit 21 of the switching device 2 accommodating the called subscriber A is notified of the calling information including the urgency by the PB signal as the extension number of the PBX dial-in from the communication network 1.

<When the telephone terminal 7 is accommodated in the ISDN public network> The subaddress of the telephone number of the called subscriber A is given for each urgency level (for example, urgency level 1: (XX) XXXX).
-XXXX * 1 #, Urgency 2: (XX) XXXX-XX
XX * 2 #, urgency level 3: (XX) XXXX-XXXX *
3 #), the exchange unit 2 of the exchange apparatus 2 that accommodates the incoming subscriber A
1 is notified from the communication network 1 of outgoing information including the urgency of the ISDN subaddress.

The case where the latter telephone terminal 7 is accommodated in the ISDN public network will be described below.

The exchange section 21 receives calling information received via the communication network 1 (called telephone number, sub address, calling subscriber ID, etc.).
To the exchange control unit 22. Upon receiving this, the exchange control unit 22 sets the called telephone number as the called subscriber ID (A), and
The sub-address is converted into an urgency level (for example, “1”) and notified to the service control unit 42 of the service control device 4 (FIG. 2).
(J)) (In this embodiment, the exchange control unit 22 needs a conversion table for the called number and the called subscriber ID, and a conversion table for the subaddress and the urgency. It is also conceivable that the exchange control unit 22 notifies the service control device 42 of the calling information as it is, and the service control device 4 converts it into the called subscriber ID and the urgency level. Subsequent processing is the same as that of the transmission pattern 1.

FIG. 3 shows a concrete system configuration corresponding to FIG. That is, the PBX 1 is used as the exchange device 2.
01, the voice storage device 102 as the additional service device 3,
The workstation 103 as the service control device 4,
Personal computers 104a and 105a and digital extension telephone terminals 104b and 105b are used as the terminal devices 5 and 6, telephone line extensions 106 and office lines 107 are used as the communication line 8, and a local area network (LAN) is used as the data line 9.

[0039]

As described above, according to claim 1 of the present invention, in the incoming call control system for controlling the connection of the incoming call to the terminal accommodated in the communication network through the predetermined switching device, the state of the terminal And a user information management unit that stores the settings relating to the incoming call connection service corresponding to each combination of the connection request degrees of the calling side, and the status of the terminal when the calling information including the degree of the connection request to the terminal is received, Since the service control device is provided with the service control unit for controlling the connection based on the setting relating to the incoming call connection service stored in the user information management unit, the present invention relates to the incoming call connection service stored in advance every time an incoming call occurs. It is possible to provide an incoming connection service that takes into consideration the terminal status and the connection request level of the calling side from the settings, that is, the degree of the connection request of the calling side. .

According to a second aspect of the present invention, an incoming call to each of a plurality of terminals accommodated in a communication network via a predetermined switching device is made according to a setting relating to an incoming call connection service of each of the plurality of terminals. In an incoming call control method for controlling connection by means of a user information management unit for storing, for each of the plurality of terminals, settings relating to an incoming connection service according to a combination of a terminal state and a connection request degree of a calling side, The status of the plurality of terminals is constantly monitored, and when the outgoing information including the degree of connection request to one of the plurality of terminals is received, the status of the one terminal and the user information management unit store the information. The incoming connection service to be provided is determined based on the settings related to the incoming connection service of the corresponding terminal, and the switching device or an additional service together with this is executed to execute the incoming connection service. Since a service control device having a service control unit for controlling the device is provided, the degree of connection request on the calling side from the setting relating to the incoming call connection service of the corresponding terminal stored in advance at each time when an incoming call is made to a plurality of terminals. In addition, it is possible to provide an incoming call connection service corresponding to the state of the terminal at that time, that is, an incoming call connection service in consideration of the degree of connection request from the calling side.

According to claim 3, a plurality of terminals are directly connected to the service control device via a data line,
Since the states of the plurality of terminals are directly monitored via the data line, it is not necessary to notify the state of each of the plurality of terminals from the switching device to the service control device.
There is no fear of increasing the load on the exchange device.

According to claim 4, of the outgoing call information including the degree of the connection request to one of the plurality of terminals, the outgoing call information from the other terminal of the plurality of terminals is data. Since the data is transmitted directly to the service control device via the line, it is not necessary to notify the incoming call from the switching device, and the load on the switching device can be reduced accordingly.

According to the fifth aspect, when the connection to the corresponding terminal or the transfer to another terminal is determined as the incoming connection service, the incoming call notification is directly sent from the service control device via the data line to the corresponding terminal or. Since the data is transmitted to another terminal to be transferred, it is not necessary to notify the incoming call from the exchange, and the load on the exchange can be reduced accordingly.

According to claim 6, a plurality of terminals are directly connected to the service control device via a data line,
Since the setting of the incoming connection service according to the combination of the state of the terminal and the degree of connection request on the calling side is performed via the data line from each of the plurality of terminals directly to the service control device, exchange is performed. It is possible to eliminate restrictions associated with the case of performing via a device, that is, restrictions on the communication speed in a telephone line and an operational restriction that a telephone terminal must be used as an input device, and to set high-speed setting information by digital data. Transmission and simplified setting operation by a personal computer or the like may be possible.

[Brief description of drawings]

FIG. 1 is a functional block diagram showing an embodiment of an incoming call control system of the present invention.

FIG. 2 is a diagram showing an example of an operation sequence of an incoming call control system of the present invention.

FIG. 3 is a diagram showing a specific system configuration corresponding to FIG.

[Explanation of symbols]

1 ... communication network, 2 ... switching device, 3 ... additional service device, 4
... service control device, 5, 6 ... terminal device, 7 ... telephone terminal, 8 ... call line, 9 ... data line, 21 ... switching unit, 2
2 ... Exchange control unit, 31 ... Supplementary service execution unit, 32 ... Supplementary service control unit, 41 ... User information management unit, 42 ... Service control unit, 51, 61 ... Terminal control unit, 52, 62 ...
Information input / output unit, 53, 63 ... Display unit, 54, 64 ... Input unit, 101 ... PBX, 102 ... Voice storage device, 103 ...
Workstations, 104a, 105a ... personal computers,
104b, 105b ... Digital extension telephone terminal, 106
... extension, 107 ... local line, 108 ... LAN.

Claims (6)

[Claims] 1. An incoming call control method for controlling connection of an incoming call to a terminal accommodated in a communication network through a predetermined switching device, the incoming call according to a combination of a state of the terminal and a degree of a connection request of a calling side. A user information management unit that stores settings relating to a connection service, and a state related to the terminal when receiving outgoing information including the degree of a connection request to the terminal and settings related to an incoming connection service stored in the user information management unit An incoming call control system comprising a service control device having a service control unit for controlling connection based on the above. 2. An incoming call control method for controlling connection of an incoming call to each of a plurality of terminals accommodated in a communication network through a predetermined switching device according to a setting relating to an incoming call connection service of each of the plurality of terminals, A user information management unit that stores, for each of the plurality of terminals, settings related to an incoming call connection service corresponding to each combination of the terminal status and the degree of connection request from the calling side, and constantly monitors the status of the plurality of terminals. When the outgoing call information including the degree of connection request to one terminal of the plurality of terminals is received, the status of the one terminal and the setting for the incoming call connection service of the corresponding terminal stored in the user information management unit are set. A service control unit that determines an incoming connection service to be provided based on the above, and controls the switching device or the supplementary service device together with the switching device to execute the incoming connection service. Incoming call control method is characterized by providing a service control apparatus having a. 3. A plurality of terminals and a service control unit are directly connected via a data line, and the states of the plurality of terminals are directly monitored via the data line. The incoming call control method according to item 2. 4. Out of calling information including a degree of connection request to one of the plurality of terminals, calling information from another terminal of the plurality of terminals is directly serviced through a data line. 4. The incoming call control system according to claim 3, wherein the incoming call control system transmits the data to a control device. 5. When the connection to the corresponding terminal or the transfer to another terminal is determined as the incoming call connection service, an incoming call notification is directly sent from the service control device to the corresponding terminal or another terminal to be transferred via the data line. The incoming call control system according to claim 3 or 4, wherein the incoming call control system is configured to transmit. 6. An incoming call connection service in which a plurality of terminals are directly connected to a service control device via a data line, and the combination of the terminal state and the degree of connection request on the calling side is combined via the data line. 3. The incoming call control system according to claim 2, wherein the setting relating to the above is performed directly from the plurality of terminals to the service control device.