JPH07240796A - International automatic dial telephone call custodial reservation device - Google Patents

Abstract

PURPOSE:To provide an international automatic dial telephone call custodial device capable of reserving inter-national call by international automatic dial telephone call. CONSTITUTION:When an incoming call with prescribed reserved number is inputted from a telephone set 1 and following that, a signal PB is inputted, a signal PB receiver 28 analyzes them, and judges whether they are custodial reservation, the change or cancellation of a reserved content or the request of cancellation. A speech custodial reservation controller 29 issues a request to designate call start time and a speech destination telephone number by the signal PB when input shows the custodial reservation, and informs a custodial number to a caller finally. When the caller desires to change the content of the custodial reservation and desires to cancel it, the custodial number is inputted first, and when it is judged that the number is correct, the change and cancellation can be executed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic automatic dial call deposit / reservation apparatus, and in particular, a customer can reserve an international call.
The present invention relates to an international automatic dial call deposit reservation device that is made possible by automatic dialing.

[0002]

2. Description of the Related Art Conventionally, in the case of an international operator call involving an operator (exchange operator), when the line with the other party is not connected due to line congestion or the like, the information of this call is entered at the customer's request. A service is provided in which an exchange certificate is deposited by a system, the exchange certificate is distributed to an exchange at a time desired by a customer, and a handler calls the customer back. Normally, when making an international call, it is necessary to call the other party while taking the time difference into consideration, but this service eliminates the need for the customer to consider the time difference each time a call is made, and also prevents forgetting to make a call. There is a merit that you can do it.

[0003]

However, since the above-mentioned services are not provided in the international automatic dial call, the time and labor required for the customer to make a call in consideration of the time difference of the other party are increased, and at the same time, The number of invalid calls increases,
There is a problem that the useless use of the line increases. Further, there is a problem that the customer feels mentally uncomfortable.

SUMMARY OF THE INVENTION An object of the present invention is to eliminate the above-mentioned problems of the prior art and to provide an international automatic dial call deposit / reservation apparatus capable of making an international call reservation by an international automatic dial call.

[0005]

In order to achieve the above-mentioned object, the present invention is an incoming call of a reservation dedicated number by an international automatic dial made by a calling party, and a predetermined PB signal is received from the calling party. It is characterized in that it is provided with a means for making a reservation procedure for a call keeping service when calling, and a means for calling a caller when the calling time registered by the reservation procedure for the call keeping service comes.

[0006]

According to the present invention, when the caller has performed a call deposit reservation procedure, an operation of calling the caller is executed when the reserved call time comes. When the calling party answers, the operation of calling the called party is subsequently performed. Therefore, the calling party does not need to input the telephone number of the called party, and can easily and surely perform communication with the called party at a desired time.

[0007]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described in detail below with reference to the drawings. FIG. 2 is a conceptual diagram showing a route of an international automatic dialing call. 1 is a domestic telephone, 2 and 5 are local exchanges,
3 and 4 are international exchanges, and 6 is a foreign telephone. For example, when a call from a Japanese telephone 1 to a foreign telephone 6 is made by an international automatic dial, the call is connected to the international exchange 3 via the local exchange 2, and further the foreign international exchange 4 and the local exchange 5 are connected. And is connected to the telephone set 6.

FIG. 1 is a block diagram showing a schematic structure of the international exchange 3. It should be noted that FIG. 1 shows only the configurations related to the present invention, and the configurations not related to the present invention are omitted.

In FIG. 1, 20 is a speech path switch and 2
Reference numeral 1 is a switch control device, and 22 is a number collation facility. The call path switch 20 connects the telephone 1 to the exchange 25, the announcement device 26, or the PB signal receiving device 28 according to an instruction from the switch control device 21.
Reference numeral 24 is an exchange control device, 27 is a signal processing device, and 29 is a call deposit reservation control device.

Next, the operation of one embodiment of the present invention will be described with reference to FIGS.
This will be described with reference to the flowchart of FIG.

When a call reservation number "00XY" is received from the telephone set 1 through the local exchange 2 by automatic dialing, the call keeping reservation control device 29 accepts the call, and at step S1, the call holding is performed. We will accept changes or cancellations of call deposits, so an announcement will be sent out asking you to specify either. In step S2, the received PB signal is analyzed, and if the result is "# 1" indicating the call deposit, the process proceeds to step S11 in FIG. 4, and if "# 2" indicating the change, step S73 in FIG.
Proceed to. On the other hand, “# 3” indicating cancellation of call deposit
If so, the process proceeds to step S90 in FIG. If it is any other number, the process proceeds to step S3 to be connected to the operator.

Next, the operation of reservation of call deposit will be described with reference to FIGS. In step S11 of FIG. 4, for example, the numbers I, J, K, and L in certain registers in the call deposit reservation control device 29 are set to zero. Step S12
Then, the call keeping reservation control device 29 issues a request to the switch control device 21 to connect the announcement device 26 to the communication path, and announces to the announcement device 26 a request for designating the calling time to the telephone 1. Instruct. Then, the call keeping reservation control device 29 starts the timer T1. In step S13, the PB signal receiver 28 determines whether or not a PB signal has been received. When the PB signal is received, the process proceeds to step S14, and the received PB signal is analyzed.

Even if the timer T1 times out, PB
If no signal is received (No at step S13),
If the received PB signal is not normal, the process proceeds to step S16 to increment I by 1. In step S17, it is determined whether or not I = 2 is reached. If the determination is negative, the process returns to step S12, and the announcement device 26 announces again that the call start time should be specified. Be done.

When the determination in step S17 is affirmative, the process proceeds to step S18, and an announcement is made to stop the call deposit reservation, and in step S19, the PB receiving device 2
8 is released from the call path, and the call deposit reservation procedure ends unsuccessfully. It should be noted that, in step S18, for example, an announcement stating that "the person who will handle the person will be kept, so connect to the exchange."

If step S15 is positive, the process proceeds to step S20 of FIG. In step S20, it is determined whether or not the call back telephone number is registered. When the call-back telephone number is registered, the procedure for designating the call-back telephone number can be omitted, and the process is skipped to step S27. On the other hand, if not registered, the process proceeds to step S21, and the operation for designating the call back telephone number is performed.

In step S21, the call back telephone number is announced and the timer T2 is started. Next, in step S22, it is determined whether or not the PB signal is received. If the PB signal is received, the process proceeds to step S23, and the received PB signal is analyzed.
When no PB signal is received even if the timer T2 times out (No in step S22), and when the received PB signal is not normal (step S24)
Is negative), the process proceeds to step S25, and J is incremented by 1. In step S26, it is determined whether or not J = 2 is reached. If the determination is negative, the process returns to step S21, and an announcement is issued to the effect that the call back telephone number should be designated again. If the determination in step S26 is affirmative, the process proceeds to step S18, an announcement is made to the effect that the call keeping reservation will be ended, and the call keeping reservation procedure is ended. In step S19, the PB receiver is released from the communication path, and the process ends.

Next, in steps S27 to S32, the procedure for designating the telephone number of the called party is executed. This procedure is the same as steps S12 to S17 and S21 to S2.
Since it is equivalent to 6, the description is omitted.

At step S33 in FIG. 6, an announcement of the input contents and an announcement to confirm this are sent, and the T4 timer is started. In step S34, it is determined whether or not the PB signal is input, and if the determination is affirmative, the process proceeds to step S37. On the other hand, when this determination is negative and when the T4 timer times out, the routine proceeds to step S35, where L is incremented by 1. In step S36, it is determined whether or not L = 2 is reached. When the determination is negative, the process returns to step S33. When affirmative, it progresses to step S18 (refer FIG. 4).

In step S37, the contents of reception are judged. If the received content is, for example, "1 #", it is determined to be correct, the process proceeds to step S38, and the calling number is notified to the calling party. In step S39, the call record in which the obtained information is filled is kept. On the other hand, in step S37, "1
When it is determined that the input is anything other than "#", the process returns to step S18 (see FIG. 4) and the above-described processing is repeated. Note that connection may be made by the handler. Ends.

Next, when it is determined that the PB signal received in step S2 of FIG. 3 is "# 2", the process proceeds to step S73 of FIG. In step S73, an announcement is made that the deposit number should be entered. Step S
If it is determined in 74 that the correct number has been input, the process proceeds to step S76. If the correct number is not input, the process proceeds to step S75 to connect to the handler. In this case, if the customer is requested to enter the deposit number again and the correct number is still not entered, the person may be treated as a handler.

In step S76, an announcement is made to request designation of change items. In step S77, if the caller designates the change item to be the PB signal, the PB signal is analyzed. If "# 1", the process proceeds to step S80. If "# 2", the process proceeds to step S83, and "# 3"
In case of, it progresses to step S86. On the other hand, if the change item is not designated even if the predetermined time is added, step S78.
Then, it is judged whether or not it is the second time. If it is not the second time, the process returns to step S76 and another announcement is made. If it is determined in step S78 that it is the second time, the process proceeds to step S79 and the operator is connected.

At step S80, an announcement is made to the effect that the time to be changed is entered, and then step S
When the caller inputs the number at 81, the process proceeds to step S82, and the time change procedure is performed. In step S83, an announcement is made to the effect that the recall NO to be changed is designated. When the PB signal is received in step S84, the process proceeds to step S85 and the procedure for changing the call back number is performed. Furthermore, in step S86, an announcement is made to the effect that the call back method to be changed is designated. When the PB signal is received in step S87, the process proceeds to step S88, and the procedure for changing the call back method is performed.

Next, when it is determined that the PB signal received in step S2 of FIG. 3 is "# 3", the process proceeds to step S90 of FIG. In steps S90 to S92, operations similar to those in steps S73 to S75 of FIG. 7 are performed, and when the process proceeds to step S93, an announcement is given that the call keeping will be canceled if there is an instruction. In step S94, it is determined whether or not there is a cancel instruction, and if the determination is affirmative, the process proceeds to step S95 to cancel the call keeping. On the other hand, if there is no instruction to cancel even after a lapse of a predetermined time, the operator is connected.

Next, the operation of the international exchange after making a reservation for a call deposit will be described with reference to the flowcharts of FIGS. 9 and 10. In step S101, the call start time is monitored, and in step S102, it is determined whether the call start time has come. When this determination is affirmative, the process proceeds to step S103 to search for the calling party number. Next, in step S104, a call request is sent to the signal processing device 27. Next, the T5 timer is started, and it is judged in step S105 whether or not the response signal is received. Here, the T5 timer is a response signal waiting timer.

If this judgment is affirmative, step S110
Proceed to. If the response signal is not received even if the T5 timer times out, the process proceeds to step S106, and a disconnection request signal is sent to the signal processing device 27. In step S107, it is determined whether or not the T6 timer for measuring the call interval has timed out. If this determination is affirmative, the process proceeds to step S108, and a certain number M is incremented by one. In step S109, it is determined whether or not M = 2. If the determination is negative, the process returns to step S104 and the above-described operation is repeated. on the other hand,
If the answer is affirmative, the caller does not respond, so the call termination reservation is considered canceled and the operation ends.

In step S110, the caller is requested to connect the announcement device 26, and in step S111, the PB signal receiving device 29 is connected to the communication path. In step S112 of FIG. 10, N = 0 is set, and in step S113, an operation of calling the called party is performed. Therefore, a call guidance announcement to the effect that the "#" button should be pressed is transmitted. Then, the T7 timer is started, and it is determined in step S114 whether the PB signal is received. If this determination is positive, the process proceeds to step S115. On the other hand, if the PB signal is not received even when the T7 timer times out, the register number N is incremented by 1 in step S116, and the step S116 is performed.
At 117, it is determined whether N = 2 is satisfied. When this determination is negative, the process returns to step S113. Step S
If the determination at 117 is affirmative, the process ends. Step S1
In step 15, the received PB signal is analyzed, and if it is detected that the PB signal is "#", the process proceeds to step S118 to search for the called party number. In step S119, a request for calling the call destination is sent to the signal processing device 27, and in step S120, the PB signal receiving device 29 is released from the communication path. After that, normal call processing is executed.

As described above, according to the present embodiment, if the caller makes a call deposit reservation by the international automatic dialing, the international exchange automatically calls the caller when the reserved time comes. A call is made, and then the call destination is called. For this reason, the caller does not need to operate the telephone number of the called party, which has the advantages of improving operability and eliminating the risk of erroneous dialing. It also eliminates the fear of forgetting to call the other party.

[0028]

According to the first to third aspects of the present invention, when the customer makes an international automatic dial and performs a call deposit reservation procedure, the international exchange calls the caller at the reserved time, and subsequently, Since the called party is called, the customer can communicate with the called party without the operation of calling the called party. Also, there is no fear of forgetting to call the called party.

Further, according to the invention of claim 4, since the contents of the international automatic dial call deposit reservation once requested can be changed or canceled, it is possible to provide a service corresponding to the circumstances of the customer. You can

[Brief description of drawings]

FIG. 1 is a block diagram showing a schematic configuration of an embodiment of the present invention.

FIG. 2 is a diagram showing a schematic communication route of an international call.

FIG. 3 is a flowchart showing an operation at the time of an incoming call for a call deposit reservation.

FIG. 4 is a flowchart showing an operation for reservation of a call deposit.

5 is a flowchart continued from FIG. 4. FIG.

FIG. 6 is a flowchart continued from FIG. 5;

FIG. 7 is a flowchart showing an operation for changing the content of a call keeping reservation.

FIG. 8 is a flowchart showing an operation for canceling a call deposit reservation.

FIG. 9 is a flowchart showing an operation of calling a calling party and a called party.

FIG. 10 is a flowchart continued from FIG. 9;

[Explanation of symbols]

3 ... International exchange, 20 ... Call path switch, 21 ... Switch control device, 22 ... Number verification equipment, 24 ... Exchange stand control device, 25 ... Exchange stand, 26 ... Announcement device, 27
... Signal processing device, 28 ... PB signal receiving device, 29 ... Call storage reservation control device.

Claims (4)

[Claims] 1. A means for carrying out a reservation procedure for call storage when a caller makes an incoming call to a reservation-only number by an international automatic dial and receives a predetermined PB signal from the caller, and the call-holding service. The calling party of the calling party when the calling time registered by the reservation procedure of 1 has arrived, and the calling party when the caller responds, An automatic automatic dial call deposit / reservation device characterized by accepting reservations for calls to. 2. The international automatic dial call reservation device according to claim 1, wherein the means for performing the call deposit procedure accepts a call start time and a telephone number of the called party. . 3. The international automatic dial call reservation device according to claim 1, further comprising means for determining whether or not the call-back number of the calling party has been registered, and when the means determines that the call-back number is unregistered, The automatic automatic dial call reservation device as claimed in claim 1, wherein the means for making a call reservation procedure requests the caller to input a call-back telephone number and accepts the input call-back telephone number. 4. The international automatic dial call reservation device according to claim 1, further comprising means for changing or canceling an item accepted by the means for performing the call deposit procedure. Booking device.