JPH07184239A - Total control method for terminal equipments - Google Patents

Abstract

PURPOSE:To provide the total control method for terminal equipments by which the terminal equipments are easily and efficiently controlled when plural terminal equipments are controlled simultaneously through the provision of a same command from a computer to the plural terminal equipments under the control of the computer. CONSTITUTION:In the total control method for terminal equipments in which a computer 10 provides a same command to plural terminal equipments 20-23 under the control of the computer 10 to control the plural terminal equipments 20-23 totally, the plural terminal equipments 20-23 are grouped and identification information is given to each group respectively and the computer 10 gives a command including the group identification information to totally control the terminal equipments in each group.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a collective control method for terminals, and in particular, in a communication service in which a PBX and a computer are interlocked with each other, when the computer instructs a plurality of terminals under the control of the PBX to perform the same operation. The present invention relates to a collective control method for terminals used.

[0002]

2. Description of the Related Art FIG. 2 is an explanatory view of a conventional PBX terminal simultaneous control method showing a method of controlling a PBX terminal from a computer side.

An application 32 for controlling a terminal and a PBX communication processing section 31 are built in the computer 10. In addition, the PBX 11 includes a computer communication processing unit 33 and a computer interlocking function processing unit 34. The computer 10 and the PBX 11 are connected by the communication line 12 between the computers PBX. A plurality of PBX terminals 20-23 are connected to the PBX 11.

Application 3 in computer 10
2 needs to operate the PBX terminals 20 to 23, the PBX 11 via the PBX communication processing unit 31 in the computer 10 for each PBX terminal that needs to operate.
When the PBX 11 receives the instruction via the computer-to-PBX communication line 12, the PBX 11 receives the instruction via the computer-to-computer communication processing unit 33 and then receives the instruction from the computer interlocking function processing unit 34 based on the instruction.
The X terminals 20-23 are controlled. In this way, as shown by the dotted line in FIG. 2, the control command to the PBX terminals 20 to 23 is individually transmitted from the computer 10 side to each PBX terminal 20 to 23 and transmitted to each PBX terminal 20 to 23.

Note that the computer 1 is shown in FIG. 2 for simplification.
Although 0 and PBX 11 are represented as one box, the PBX 11 may be replaced by a network formed by a plurality of PBXs, and the computer 10 may be replaced by a computer network formed by a plurality of computers. Further, the PBX 11 can be replaced with a general telephone exchange or data exchange. Also in the following description, the computer 10 and the PBX 11 will be described as including the above-described configurations.

Further, in the following description, "terminal" or "PBX terminal" means an extension telephone, a relay stand, a data terminal, a trunk under the PBX, and a public network or other PBX capable of communicating with the terminal under the PBX. It represents all of the telephones, relay stations, and data terminals connected to.

[0007]

However, in the above-mentioned conventional control method, it is necessary for the computer side to give one instruction for one operation of the 1PBX terminal. For example, if you want to perform the same control on many PBX terminals at the same time, as in the case where you want to blink the lamps all at once to notify all the recipients of the state of incoming calls from outside lines, (a) The processing amount on the computer side increases. That is, the PB that the application 32 on the computer side wants to control
Give instructions for X terminals and give instructions for the number of instructions to PBX
This is because the communication processing unit 31 has to transmit to the PBX 11.

(B) The amount of communication between computers PBX increases. This is because the amount of communication increases in a burst when the computer side controls many PBX terminals. Therefore, since communication delay occurs, both the PBX and the computer side need to support it in order to enable high-speed communication.

(C) The amount of processing on the PBX side increases. That is, for the PBX 11, a transaction for the terminal instructed from the computer 10 side occurs at a time, which consumes the resources in the PBX 11 at a time and
It may affect the original call connection processing. Therefore, it is necessary to prepare a large amount of resources in the PBX 11 and add a mechanism that does not affect the original PBX call connection processing.

(D) The PBX side terminal control time shift occurs. That is, there is a problem that a time difference occurs between the terminal that first issues the control instruction from the computer 10 side and the terminal that finally issues the control instruction, and the simultaneity is lost.

The present invention has been made to solve the above-mentioned problems, and when a plurality of terminals under the control of a computer are given the same command from the computer to collectively control the plurality of terminals, It is an object of the present invention to provide a terminal collective control method capable of performing the control easily and efficiently.

[0012]

The present invention provides a terminal collective control method for collectively controlling a plurality of terminals under the control of a computer by giving the same command from the computer. , The plurality of terminals are grouped, group identification information is added to each group, and a command including the group identification information is given from the computer to collectively control the terminals in the group.

[0013]

In the collective control method of the present invention, the terminals controlled by the same command are grouped. Then, group identification information is added to each group. Therefore, when a computer controls a specific group based on the same command, a command including this group identification information is sent to the terminal side. As a result, the terminal side operates all the terminals having the same group identification information in response to the command from the computer.

[0014]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 is an explanatory diagram for explaining the collective control method of the present invention. The same parts as those of the conventional method shown in FIG. 2 are designated by the same reference numerals, and detailed description thereof will be omitted.

In the present invention, the command from the computer 10 is transferred as the same command to the PBX terminals 20 to 23 belonging to the same group. 3 and 4 are explanatory views showing the flow of control information when the control method of the present invention is carried out. In the collective control method according to the present invention, the PBX
11 requires information for grouping the PBX terminals 20 to 23. That is, terminal group identification information and terminal identification information for distinguishing terminals belonging to the same group are required.

The control sequence shown in FIG. 3 shows a method of registering grouping information in the PBX 11 by communication from the computer 10 side. Further, in the sequence of FIG. 4, grouping information is registered in advance in both the computer 10 and the PBX 11 from outside. In the control sequence shown in FIG. 3, the computer 10 side registers in advance that the PBX terminals 20 to 23 that need to be simultaneously controlled by the PBX 11 are grouped. Terminal group identification information and terminal identification information are registered for grouping registration.
Then, when an event occurs in which it is necessary to control the terminals of the group all at once, the computer 10 designates the group, that is, adds terminal group identification information and gives an instruction once.

When the PXB 11 receives the instruction,
As shown in, the computer-linked function processing unit 34 controls all the terminals belonging to the group. The collective control sequence shown in FIG. 4 shows a simple example. Registration of a terminal group is registered in advance in the computer 10 and the PBX 11 so that the computer 10 issues a control command for each terminal group at the time of control to perform control. It is the one.
In any of the sequences shown in FIGS. 3 and 4, the control instruction issued from the computer 10 to the PBX 11 includes terminal group identification information and instruction content.

FIGS. 5 to 8 show the PBX 11 to the computer 10 in consideration of the case where an uncontrollable terminal exists on the PBX side.
It is explanatory drawing which shows the response method to the side. The sequence shown in FIG. 5 shows a case where a response to a control instruction is added with information on a terminal that has become uncontrollable. This method can be applied when the number of terminals in the terminal group is not so large.

FIG. 6 shows an operation flow of the sequence shown in FIG. First, as a computer side operation, when a terminal control event occurs (step 601), the PBX
A terminal control instruction is given to 11 (step 60)
2). In this state, the system waits for a response from the PBX side (step 603). When the PBX 11 receives the control instruction (step 608), it controls the terminal based on this instruction (step 609). The terminal control is performed until all the terminals in the group are completely controlled (step 610), and at the time of completion, it is determined whether there is any uncontrollable terminal (step 611). When there is an uncontrollable terminal, a response including the uncontrollable terminal information is returned to the computer 10 side (step 612). If there is no uncontrollable terminal, a response indicating completion of control is returned to the computer (step 613).

When a response including uncontrollable terminal information is received from the PBX 11 side (step 604), if a retry is necessary, this is executed (step 605), and if it is unnecessary or the retry is completed, a predetermined error occurs. The process (step 606) is performed to complete the operation. Also,
When the control completion response is received (step 60)
7) The process is completed as it is.

FIG. 7 shows a sequence of response methods that can be supported even when the number of terminals in the terminal block is large. The response to the control instruction only indicates the receipt of the control instruction, and some terminals cannot be controlled. In this case, the PBX 11 sends the computer 1 information indicating that the terminal is out of control.
Send to 0.

FIG. 8 shows an operation flow of the sequence shown in FIG. When a terminal control event occurs on the computer side (step 801), the terminal control instruction is sent to PBX.
(Step 802). In this state, the process waits for a response (step 803). Next, on the PBX side, when the terminal control instruction is received (step 807), a response indicating that the control instruction is received is returned to the computer side (step 808). Then, terminal control is performed for each terminal in the group (step 809). If there are no uncontrollable terminals in the group, control continues for the PBX terminals in each group, and all PBX terminals are controlled.
This is repeated until the control of the terminal is completed (steps 810 and 812). However, if there is an uncontrollable terminal in the group, the PBX 11 transmits this uncontrollable terminal information to the computer 10 (step 811). When the computer 10 receives the uncontrollable terminal information (step 805), it performs error processing and completes the operation (step 806).

The response method described above has a function of notifying the computer of any uncontrollable terminal on the terminal side by any method. However, if the terminal cannot be controlled by another method, or PB for applications that detect and respond to service failures in the broader sense
Even if there is an uncontrollable terminal on the X side, it can be ignored.
In this case, the response from the terminal side to the computer side is only the information indicating the receipt of the control instruction.

[0024]

As described above in detail with reference to the embodiments, according to the present invention, when controlling a plurality of terminals from a computer, the plurality of terminals are grouped and the group identification information is added to each group. In order to collectively control the terminals in the group by giving a command including this group identification information, the service can be efficiently provided without increasing the processing amount of the computer and the PBX and without increasing the communication amount. Can be realized. In addition, the difference in the terminal control time between terminals is also PBX.
Since it can be suppressed only by the deviation of internal processing, it can be reduced to the extent that there is almost no problem.

[Brief description of drawings]

FIG. 1 is an explanatory diagram for explaining a collective control method of the present invention.

FIG. 2 is an explanatory diagram for explaining a conventional control method.

FIG. 3 is a collective control sequence according to an embodiment of the present invention.

FIG. 4 is a collective control sequence of another embodiment of the present invention.

FIG. 5 is a sequence showing an example of a response method to collective control.

6 is an operation flow of the sequence of FIG.

FIG. 7 is a sequence showing another response method for collective control.

8 is an operation flow of the sequence of FIG.

[Explanation of symbols]

 10 computer 11 PBX 12 communication line 20 to 23 PBX terminal 31 to PBX communication processing unit 32 application 33 to computer communication processing unit 34 computer interlocking function processing unit

Claims (3)

[Claims] 1. A terminal collective control method for collectively controlling a plurality of terminals by giving the same command from the computer to a plurality of terminals under the control of a computer, wherein the plurality of terminals are grouped. A collective control method of terminals, wherein group identification information is added to each group, a command including the group identification information is given from the computer, and terminals in the group are collectively controlled. 2. The terminal according to claim 1, wherein information indicating that a specific terminal in the controlled group is out of control is included in a collective response from the terminals in the group to the command. Batch control method. 3. The batch response from the terminals in the group to the command is only information indicating control command reception, and the information indicating that a specific terminal in the control target group is uncontrollable is the computer for each terminal. 2. The collective control method of terminals according to claim 1, wherein the method is transmitted to the terminal.