JPH064555A - Automatic certificate issuing device - Google Patents

Abstract

PURPOSE:To acquire various types of certificates without going to each public office by issuing automatically these certificates by the instructions received via a telephone. CONSTITUTION:An automatic certificate issuing device performs the communication with a telephone 32 of a user 30 through a communication control part 13. Meanwhile the proper information needed for identification of the user 30 and the account, the address, etc., of a financial institution needed for payment of the charges are previously registered in a file 45 for people to be users. Then, a confirmation processing means 41 compares the proper information given from the user 30 by telephone with the proper information registered in the file 45 to identify the user 30 and confirms the using qualification of the user 30. Then, an answer processing means 42 receives the instruction of the user 30, and a certificate issuing part 6 issues a certificate based on the instructed contents. Thus, it is possible to automatically issue various types of certificates with the instructions received via the telephone 32.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic certificate issuing device for automatically instructing the issuance of various certificates issued by local governments from a remote location.

[0002] Local governments and the like issue various certificates, such as family register, resident's card, and seal certificate, as part of administrative services to their residents.

[0003]

2. Description of the Related Art Conventionally, a person who needs a certificate of family register, resident's card, seal stamp certificate, etc. issued by a local government, etc. goes to the government office and fills out a form to request issuance. It was supposed to be submitted to the staff.

[0004] When the staff has decided to issue the certificate after carrying out the predetermined confirmation work, he / she fills out the necessary items for the certification on a prescribed form, the wording of the certification, the date of preparation, the official seal of the head of the local government, etc.
When necessary, they made a record and issued a certificate, etc.

In recent years, administrative services of local governments and the like have been improved, and equipment for issuing such various certificates at branch offices, branch offices, etc. has been introduced, which is frequently used by residents. Devices that automatically issue various certificates have also been installed inside station buildings.

FIG. 6 is a block diagram of an automatic certificate issuing device. In the figure, reference numeral 1 denotes an input unit, which is used by the user 30 to input an instruction to the certificate issuing device 10, and is composed of a push button, a switch, a touch panel, and the like. Reference numeral 2 is a display unit, and the certificate issuing device 10 is a user 30.
The CRT, the display lamp, etc.

Reference numeral 3 is an ID card reader, which is a user
The information written on the ID card 31 inserted by 30 is read. Reference numeral 4 denotes a control unit, which controls the certificate issuing device 10. A communication control unit 5 communicates with the optical file 20. A certificate issuing unit 6 issues a certificate including a paper feeding unit 7, a printing unit 8 and a stamping unit 9.

Reference numeral 7 denotes a paper feeding unit, which supplies paper required for issuing a certificate. A printing unit 8 prints matters to be certified by a certificate on the paper supplied from the paper feeding unit 7. Reference numeral 9 denotes a stamping section, which stamps the wording of the certification, the date of preparation, the official seal of the local government, etc.

Reference numeral 10 denotes a certificate issuing device, which is a device for performing certificate issuing operations of local governments and the like. Reference numeral 11 denotes a discharging unit, which is a place to issue the issued certificate. Two
Reference numeral 0 is an optical file that stores information about the inhabitants to be certified and is connected to the certificate issuing device 10 via a communication line. Reference numeral 12 is a cash receiving unit, which performs a discrimination and counting of the input cash.

Reference numeral 21 is a file control unit for controlling an optical file. Reference numeral 22 is a resident file in which information on the resident to be certified by a local government or the like is recorded.

Reference numeral 30 denotes a user who receives an administrative service from a local government or the like. An ID card 31 is a card issued by a local government or the like that certifies the user's qualification for receiving administrative services of the local government or the like.

The operation of this certificate issuing device will be described. Such a certificate issuing device 10 is installed in a central office such as a city hall of a local government, a branch office, or a branch office. Further, the optical file 20 is common to a plurality of certificate issuing devices 10, and is a file in which information of residents and what to prove is recorded. It does not have to be an optical file as long as it can store a large amount of information.

First, the user 30 goes to the place where this device is located, inserts his / her ID card 31 into the ID card reading device 3 of the device, and confirms the usage qualification. Certificate issuing device
Reference numeral 10 reads the information on the ID card 31, confirms the user's usage qualification with the control unit 4, displays the work that can be provided on the display unit 2, and allows the necessary work to be selected. The user 30 designates the required certificate and the number of issued sheets from the input section 1.

The control unit 4 calculates the charge from the type and number of certificates, and displays the calculation result on the display unit 2 to display the cash receipt unit.
Instruct 12 to input the fee. When the user 30 inputs the required amount of cash into the cash receiving unit 12, the cash receiving unit 12 discriminates and counts the cash and reports it to the control unit 4.

The control unit 4 is a cash receiving unit for the required amount of cash.
When it is confirmed that the data has been input to 12, the optical file 20 is requested for information required for certification via the communication control unit 5. The information required for certification is normally recorded in the optical file 20 as image information. The file control unit 21 of the optical file 20 takes out the specified information from the resident file 22 and sends it to the certificate issuing device 10. At this time, a facsimile image transmission technique is used.

When the necessary information arrives from the optical file 20, the control unit 4 passes this information to the certificate issuing unit 6 and instructs the certificate issuing unit 6 to issue the certificate. In the certificate issuing unit 6, first, a paper of a predetermined size is supplied from the paper feeding unit 7, and the optical file is applied to the paper.
The printing section 8 prints the information arrived from 20. Next, the stamping section 9 stamps the certification text, the date of issue, the official seal of the head of the local government, etc. The issue date has a timekeeping mechanism in the certificate issuing unit 6 and stamps the date.

When the certificate issuing unit 6 completes the issuance, the certificate is delivered to the discharging unit 11. The user 30 receives the issued certificate. In this way, the user can obtain the necessary certificates by going to the place where this device is located.

[0018]

As described above, there is a technique of issuing a family register copy, a family register extract, and a resident's card by an automatic machine, but even in this case, there is an advantage in simplifying the window work. There was a problem that you had to actually go to the city hall or the government office. .

The present invention aims at obtaining a certificate without visiting a city hall or a public office.

[0020]

The above problems can be solved by an automatic certificate issuing device configured as follows.

FIG. 1 is a principle diagram of the first invention. The certificate issuing unit 6 that issues the certificate, the communication control unit 13 that communicates with the user's telephone, the user file 45 that records the unique information that identifies the user, and the user qualification It has a confirmation processing means 41 for confirming and a response processing means 42 for receiving a user's instruction, and is configured to automatically issue each certificate according to the instruction transmitted via the telephone.

[0022]

With the communication controller 13, the certificate issuing device communicates with the user's telephone. In the user file 45, specific information for identifying the user, a financial institution account for paying the fee, an address, etc. are registered in advance.

The confirmation processing means 41 compares the unique information presented by the user by telephone with the unique information registered in the user file 45 to identify the user and confirm the usage qualification.
Then, the response processing means 42 receives the user's instruction.

The certificate issuing unit 6 issues a certificate according to the content of the instruction. With the above configuration, each certificate can be automatically issued according to the instruction sent through the telephone.

With the above configuration, if the issuance of the certificates is requested by telephone, they can be obtained at a later date.

[0026]

2 is a block diagram of an automatic certificate issuing device according to an embodiment of the first invention. In the figure, 13 is a communication control unit that communicates with the telephone 32 of the user 30. 1
A voice response unit 4 outputs the sentence input from the control unit 4 by voice. Reference numeral 15 is a touch-tone recognition unit, which identifies the sound of the touch-tone. 1
6 is a stacker, and the printed certificate is the certificate issuing section
This is the place where 6 is discharged.

Reference numeral 32 denotes a touch-tone telephone, which is used by the automatic certificate issuing device 55 and the user 30 for communication. Four
Reference numeral 0 denotes a certificate service function, which controls the automatic certificate issuing device 10. A confirmation processing unit 51 confirms the user by inputting the telephone by the user. A response processing unit 52 identifies and stores the work requested by the user. A print processing unit 53 prints certificates requested by the user.
Reference numeral 54 denotes a settlement processing unit, which calculates a fee for the work requested by the user and bills the financial institution. Reference numeral 55 is an automatic certificate issuing device, which is the device of the present invention for automatically issuing a certificate.

Reference numeral 45 denotes a person to be used file in which the name, personal identification number, date of birth, account number of a financial institution for automatic withdrawal, etc. of the person to be used are recorded. Reference numeral 46 is a payment request file, which is a file to be passed to a financial institution, in which the amount of payment requested to the user and the like are recorded. In addition, the same reference numerals as those in FIG. 6 are the same. Items having the same reference numerals are the same throughout the drawings.

3 and 4 are control flow charts (No. 1) and (No. 2) of the embodiment of the first invention. The operation of the embodiment of the present invention will be described below. Submit your personal "personal identification number" and "bank / postal account number in your name" to the local government office in advance, and the local government, etc. will put these data in the computer use target file 45. .

For example, if the user wishes to issue a resident card, the user calls the certificate automatic issuing device. The communication control unit 13 of the automatic certificate issuing device answers the telephone. Step 81
Then, the voice response unit 14 of the automatic certificate issuing device 55 asks "Please dial 4 digits of the personal identification number and press # at the end. If you make a mistake, press * and redial from the beginning. A prompting voice such as "prompts you to enter your PIN." When the personal identification number is entered, the birth date is entered in step 82.

At step 83, the control section 4 checks the user file 45 with the personal identification number, and if there is a corresponding person, recognizes that it is the user's request. The password input is an example of personal confirmation, and other methods may be used.

When the confirmation process is completed, the transaction type is selected in step 84. For example, "Please decide the type of certificate to issue. Resident's card is 1, family register extract is 2, ...
Press, and finally #. ] Guidance voice is output.

The user uses the touch-tone telephone to select the "certificate type".
And input the "number of sheets". The touch-tone recognition unit 15 recognizes and notifies the control unit 4. Next, check the type of certificate. "Is your desired certificate a resident card? If you want #
Please press. Prompts the user for input.

In step 85, input of the number of sheets is prompted. For example, "How many copies do you want? Dial the numbers,
Finally, press #. ] In step 86, "If you make a mistake, press * and try again. Prompts the user for input.

In step 87, the user name retrieved from the user file 45, the type of certificate desired by the user, the number of sheets, etc. are temporarily stored in an order buffer (not shown). At step 88, the type and number of certificates desired by the user are confirmed, and the charge is calculated. “Customer total is XX yen.
This amount includes the postage stamp fee. This fee will be deducted from the customer's designated account on XX days. . ] Guidance voice is output.

Then, in step 89, "# if you like,
If there is an addition, press *, and if you make a mistake, press 0. Confirm the user by issuing the guidance voice.
When the user approves, for example, "#" on the touch-tone
Or press "*".

If there is any addition, the process returns to step 84 to accept the input of new work. If it is cancelled, the process proceeds to step 90, and if it is OK, the process proceeds to step 91. Since it is canceled in step 90, the contents of the order buffer are deleted and step 84 is executed.
Return to to accept new business input.

When the user's approval is obtained in step 91, the control unit
4 transfers the user name, the account number of the financial institution, the type of certificates, the number of sheets, etc. from the order buffer to the payment request file 46. The voice response unit 14 indicates that the procedure is completed in step 92.
I will tell you. "Your procedure is complete. I will send it to you later. Thank you very much. ]
Issue a message such as.

In step 93, the control unit 4 of the automatic certificate issuing device 55 provides the information necessary for the certification to the resident file of the optical file 22.
Take it out from 22 and transfer it to the certificate issuer 6 to issue the required certificate.

[0040] In step 94, the user's address is used as a resident file.
Remove from 22 and print on the envelope address. Again step
At 95, enclose the certificate in the envelope. In this case, an automatic enclosing device is connected instead of the stacker 16. Devices for performing such encapsulation are already known.

The issued certificates are enclosed in an envelope,
The address will be printed and mailed to your home at a later date. By doing so, it is possible to simplify the work of staff such as local governments.

In step 96, a charge settlement file is created for each financial institution from the payment request file 46 and sent to each financial institution to request payment. This has already been done by various automatic withdrawals. Payment may be made by another method, such as a credit card, instead of automatic payment.

FIG. 5 is a block diagram of the certificate automatic issuing device according to the second embodiment of the invention. The automatic certificate issuing device shown in the figure has a configuration in which a voice recognition unit is incorporated instead of the touch-tone phone recognition unit. In the figure, reference numeral 17 denotes a voice recognition unit which recognizes a specific voice and outputs it as a signal. In the present invention, it is used to recognize numbers.

In this device, the user's input is performed by voice instead of the push button of the touch-tone telephone. For example, in step 81, "Please say your 4 digit PIN slowly. If you make a mistake, wait 5 seconds and then turn it on again. A prompting voice such as "prompts you to enter your PIN."

The embodiment of the first invention and the flow chart can be similarly operated in sequence, and the user's telephone is not limited to the touch-tone telephone. With this configuration, if you request the issuance of a certificate when you notice it by telephone, you can build a system in which the required certificate will be mailed at a later date.

[0046]

EFFECTS OF THE INVENTION In the past, when issuing various certificates, most of the time, I went to the city hall or the government office, and I could not hope to issue them when I thought. It is also possible to request the issuance of a certificate by telephone, but in this case, you would have to enclose a postage stamp and a return envelope with your address and mail it to the city hall. . In this case, you don't have to actually visit the city hall, but it will take a long time to get back to you.

Therefore, according to the method of the present invention, since the other party is a computer, the time limit is not severe and it is not necessary to visit the city hall or the government office until the certificate arrives at hand as compared with the conventional mail format. Leads to a reduction in time.

Further, since the charge is automatically deducted, the labor is reduced.

[Brief description of drawings]

FIG. 1 is a principle diagram of the first invention.

FIG. 2 is a block diagram of an automatic certificate issuing device according to an embodiment of the first invention.

FIG. 3 is a control flowchart (part 1) of the embodiment of the first invention.

FIG. 4 is a control flowchart (part 2) of the embodiment of the first invention.

FIG. 5 is a block diagram of an automatic certificate issuing device according to an embodiment of the second invention.

FIG. 6 is a block diagram of a conventional certificate issuing device.

[Explanation of symbols]

1 Input Section 2 Display Section 3 ID Card Reader 4 Control Section 5 Communication Control Section 6 Certificate Issuing Section 7 Paper Feeding Section 8 Printing Section 9 Imprinting Section 10 Certificate Issuing Device 11 Ejecting Section 12 Cash Receiving Section 13 Communication Control Section 14 Voice response unit 15 Touch-tone identification unit 16 Stacker 17 Voice recognition unit 20 Optical file 21 File control unit 22 Residents file 30 User 32 Telephone device 40 Certificate service function 41 Confirmation processing unit 42 Response processing unit 43 Printing processing unit 45 Target user File 46 Payment request file 51 Confirmation processing unit 52 Response processing unit 53 Print processing unit 54 Settlement processing unit 55 Automatic certificate issuing device

Claims (2)

[Claims] 1. A certificate issuing unit (6) for issuing a certificate, a communication control unit (13) for communicating with a user's telephone, and a user file for recording unique information for identifying the user. (45), confirmation processing means (41) for confirming the usage qualification of the user, and response processing means (42) for receiving the user's instruction, and by the instruction sent via the telephone, An automatic certificate issuing device characterized by automatically issuing each certificate. 2. A certificate issuing unit that issues a certificate, a communication control unit that communicates with a user's telephone, a voice recognition unit that recognizes the voice of the user's telephone, and confirms the user's entitlement. The automatic certificate is characterized in that it has a confirmation processing unit for receiving the output of the voice recognition unit as a user's instruction content and a response confirmation unit that automatically issues each certificate by input from the telephone. Issuing device.