JPH0628221A - Automatic reporting system for fault information - Google Patents

Abstract

PURPOSE:To improve the operation efficiency of a customer system. CONSTITUTION:This system is equipped with an OS control part 1A which collects fault information, a fault detection part 1B which detects a fault, a fault level decision part 1C which decides whether or not the detected fault has a fault level where the fault is automatically reported to a maintenance center system 2, a fault information collection part 1D which outputs report information obtained by reading the fault information out of the OS control part 1A and processing it according to the decision result of the fault level decision part 1C, a fault information editing part 1F which stores report information on low-level faults from the fault information collection part 1D and edits and outputs all pieces of stored report information at constant intervals of time, and a transmission part IG which transmits report information on high- level faults from the fault information collection part 1D and the report information on the low-level faults from the fault information editing part 1F to the maintenance center system 2.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a fault information automatic reporting system, and more particularly to a fault information automatic reporting system in an information processing system.

[0002]

2. Description of the Related Art In a conventional fault information automatic notification system in an information processing system, a customer system 11 and a maintenance center 12 are connected by a communication line as shown in FIG. Failure information storage file 13 that stores the failure information that occurred in
It was equipped with.

Further, the customer system 11 needs to automatically notify the maintenance center system 12 of the OS control section 11A for collecting failure information, the failure detection section 11B for detecting a failure, and the failure detected by the failure detection section 11B. A failure level determination unit 11C that determines whether or not there is a certain failure level; a failure information collection unit 11D that reads the failure information from the OS control unit 11A when it receives a notification from the failure level determination unit 11C and processes it as notification information; It was provided with a transmission unit 11E for transmitting the notification information from the information collection unit 11D to the maintenance center system 12.

When the fault detecting section 11B detects a fault, the O
The S control unit 11A and the fault level determination unit 11C are notified.
When the OS control unit 11A receives the failure occurrence notification from the failure detection unit 11B, it collects the failure information that has occurred.

The fault level determination unit 11C is a fault detection unit 11
When the failure occurrence notification is received from B, the type and level of the failure that occurred is analyzed, and if it is the target of automatic notification, the failure information collection unit 11D is notified. Upon receiving the notification from the failure level determination unit 11C, the failure information collection unit 11D receives the OS control unit 11D.
The failure information is read from A, processed into notification information, and sent to the transmitter 11E.

Upon receiving the notification information from the failure information collection unit 11D, the transmission unit 11E sends it to the maintenance center system 12. In the maintenance center system 12, the customer engineer refers to the failure information storage file 13 to analyze the failure information, and carries out necessary repair parts to the customer for repair.

[0007]

However, in the above-mentioned conventional example, since the maintenance center is not notified of a failure of low importance due to the storage capacity of the failure information storage file, a failure of low importance is reported to the customer system. There are inconveniences such as frequent occurrences of serious obstacles and a decrease in operational efficiency of customer systems.

[0008]

SUMMARY OF THE INVENTION The object of the present invention is to improve the inconveniences of the conventional example, to prevent the development of a serious failure even if a low level failure frequently occurs, and to operate the customer system. It is to provide an automatic fault information reporting system that can improve efficiency.

[0009]

Therefore, in the present invention, the customer system has an OS control unit for collecting fault information, a fault detection unit for detecting a fault, and a fault detected by this fault detection unit is a maintenance center system. A fault level determination unit that determines whether or not a fault level is automatically notified to the OS, and a fault information collection unit that outputs the fault information read from the OS control unit and processed based on the determination result of the fault level determination unit; A fault information editing unit that accumulates low-level fault report information from the fault information collection unit and edits and outputs all accumulated report information at regular intervals, and a high-level fault report information and faults from the fault information collection unit The information editing unit is provided with a transmitting unit for transmitting low-level failure notification information to the maintenance center system. This aims to achieve the above-mentioned object.

[0010]

When the failure detection unit detects a failure, it notifies the OS control unit, the failure level determination unit, and the failure information collection unit. When the OS control unit receives the fault notification from the fault detection unit, it collects the fault information that has occurred.

Upon receiving the failure occurrence notification from the failure detection section, the failure level determination section analyzes the type and level of the failure that has occurred, and notifies the failure information collection section if it is an automatic notification target.

Upon receiving the failure notification from the failure detection section, the failure information collection section reads out the failure information from the OS control section and processes it into notification information. Then, the failure information that has been notified of the automatic notification from the failure level determination unit, that is, the notification information of the high level failure, is sent to the transmission unit, and the failure information that has not been notified of the automatic notification from the failure level determination unit, that is, the low level failure information The report information is sent to the fault information editing unit.

The failure information editing unit continues to accumulate the notification information from the failure information collection unit, and after a certain period of time, edits all the accumulated notification information and sends it to the transmission unit. Then, when the transmission to the transmitting unit is completed, all the accumulated information is discarded and the accumulation of the notification information from the failure information collecting unit is started again.

Upon receiving the notification information from the failure information collection section or the failure information editing section, the transmission section sends it to the maintenance center system.

[0015]

DETAILED DESCRIPTION OF THE INVENTION An embodiment of the present invention will be described below with reference to FIG. The embodiment shown in FIG. 1 comprises a customer system 1 and a maintenance center system 2 for performing maintenance management of the customer system 1 via a communication line.

Here, the customer system 1 collects fault information and controls the entire system by an OS control section 1A.
A fault detecting section 1B for detecting a fault, a fault level determining section 1C for determining whether the fault detected by the fault detecting section 1B is a fault level that needs to be automatically notified to the maintenance center system 2, and a fault detecting section When a failure notification is received from 1B, the failure information collecting section 1D reads out the failure information from the OS control section 1A, processes it into notification information to the maintenance center system 2, and outputs it based on the judgment result by the failure level judging section 1C. A timer unit 1E that measures a fixed time,
A fault information editing unit 1F that accumulates the low-level fault report information from the fault information collecting unit 1D and edits all the report information accumulated at regular intervals measured by the timer unit 1E,
The transmission unit 1G is provided for transmitting the high-level failure notification information from the failure information collection unit 1D and the low-level failure notification information from the failure information editing unit 1F to the maintenance center system 2.

Further, the maintenance center system 2 is provided with a report information storage file 3 for accumulating fault information generated in the customer system 1.

Next, the operation of this embodiment will be described.

.. When a failure occurs in the customer system 1 and the failure detection unit 1B detects the failure, the failure detection unit 1B notifies the OS control unit 1A, the failure level determination unit 1C, and the failure information collection unit 1D.

[0020]. When the OS control unit 1A receives the fault occurrence notification from the fault detection unit 1B, it collects the fault information that has occurred.

[0021]. When the failure level determination unit 1C receives the failure occurrence notification from the failure detection unit 1B, the failure level determination unit 1C analyzes the type and level of the failure that occurred, determines whether or not the failure should be the target of automatic notification, and determines the target of automatic notification. Fault information collection unit 1 if available
Notify D.

.. The failure information collection unit 1D is the failure detection unit 1
When the failure occurrence notification is received from B, the failure information is read from the OS control unit 1A and processed into notification information. Then, the failure information received from the failure level determination unit 1C of the automatic notification, that is, the notification information about the high level failure information is sent to the transmission unit 1G. On the other hand, the fault information which has not been notified of the automatic notification from the fault level determination unit 1C, that is, the notification information about the low level fault information is sent to the fault information editing unit 1F.

.. The failure information editing unit 1F keeps accumulating the notification information from the failure information collecting unit 1D, and when receiving a notification from the timer unit 1E that a certain time has elapsed, edits all the accumulated notification information and sends it to the transmission unit 1G. Send out. When the transmission to the transmitter 1G is completed, all the accumulated information is discarded,
The storage of the notification information from the failure information collection unit 1D is started again.

[0024]. When the transmission unit 1G receives the notification information from the failure information collection unit 1D or the failure information editing unit 1F, it sends it to the maintenance center system 2.

[0025]. The maintenance center system 2 stores the sent notification information in the notification information storage file 3. Further, the customer engineer in the maintenance center system 2 analyzes this notification information and promptly carries out maintenance.

[0026]

Since the present invention is constructed and functions as described above, it is possible to notify the maintenance center system even when low level failures frequently occur, which causes low level failures to occur frequently. It is possible to provide an unprecedented excellent fault information automatic notification system that can prevent the development of a serious fault and improve the operation efficiency of the customer system.

[Brief description of drawings]

FIG. 1 is a configuration diagram showing an embodiment of the present invention.

FIG. 2 is a configuration diagram showing a conventional example.

[Explanation of symbols]

 1 Customer system 1A OS control unit 1B Fault detection unit 1C Fault level determination unit 1D Fault information collection unit 1E Timer unit 1F Fault information editing unit 1G transmission unit 2 Maintenance center system 3 Notification information storage file

Claims (1)

[Claims] 1. A fault information automatic notification system comprising a customer system and a maintenance center system for maintenance management of the customer system via a communication line, wherein the customer system comprises an OS control unit for collecting fault information, and a fault. A fault detection unit for detecting a fault, a fault level determination unit for determining whether or not the fault detected by the fault detection unit is a fault level for automatically reporting to the maintenance center system, and fault information read from the OS control unit for processing. A failure information collection unit that outputs notification information based on the determination result of the failure level determination unit, and the notification information of low-level failures from this failure information collection unit is accumulated, and at the same time all the accumulated notification information is accumulated. A fault information editing section that edits and outputs,
Automatic fault information notification, comprising: a transmission unit for transmitting the high level fault notification information from the fault information collection unit and the low level fault notification information from the fault information editing unit to the maintenance center system. system.