JPH0622034A - Holding transfer system - Google Patents

Abstract

PURPOSE:To allow other extension group to reply a holding line of an extension group making holding operation. CONSTITUTION:Lots of multi-function telephone sets 104 accommodated in a private branch of exchange 100 are grouped into plural extension groups 105, and each of the multi-function telephone sets 104 is provided with a function button being able to make holding the extension groups 105 in common or a function button displaying the holding state of other extension groups than its own group and the multi-function telephone sets 104 make reply with each other to the holding line of its own and other line groups by operating the holding function button on which holding state is displayed or the function button.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention, when operating a multi-function telephone, which is an extension terminal accommodated in a private branch exchange, by dividing it into a plurality of extension groups and operating it, puts a hold and a hold response of a busy line on each extension. The present invention relates to a hold transfer method that enables transfer between groups.

[0002]

2. Description of the Related Art Conventionally, when an extension terminal (multifunctional telephone) accommodated in a private branch exchange is configured and operated in a plurality of extension groups according to departments, sections, etc., a hold and a hold response of a busy line are held. Were only within each extension group.

[0003]

However, in the conventional hold and hold response system as described above, when the multi-function telephone is provided with the hold function button, the hold response of the busy line is given by the hold function button in the extension group. You can freely transfer the call by holding, but if you try to transfer to an extension group other than this extension group, you have to perform a special transfer operation, and that operation also becomes troublesome. .

An object of the present invention is to solve the above problems and to provide a hold transfer method in which another extension group can respond to the hold line of the extension group that has performed the hold operation.

[0005]

In order to achieve the above object, the hold transfer method of the present invention configures a large number of multifunction telephones into a plurality of extension groups, and the function buttons of the multifunction telephones have the function buttons described above. A common hold function button that can be used commonly among extension groups is provided, and the line during a call is put on hold by operating the common hold function button during a call, and the visible display part of the common hold function button of all multi-function phones Is provided to notify each line group that there is a hold line, and a response unit that responds to the hold line by operating the common hold function button displayed on hold.

According to a second aspect of the present invention, the function button of the multi-function telephone is provided with a function button for displaying the hold status of extension groups other than the own extension group, and by operating this function button, another extension line is operated. The group responds to the hold circuit.

[0007]

According to the present invention, the function button of the multi-function telephone housed in the private branch exchange can hold the hold function button which can be held commonly among the extension groups, or the extension groups other than the own extension group can be held. By providing a function button for displaying the status, hold transfer can be performed between extension groups.

[0008]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 shows the construction of a private branch exchange and extension groups connected to the private branch exchange in this embodiment. In FIG. 1, reference numeral 100 denotes a private branch exchange. This private branch exchange 100 includes a call path switch 101 for forming a call with various terminals, a central processing unit 102 for controlling the entire private branch exchange 100, and a switching operation control. The storage device 103 stores various programs such as programs, station data, and various tables.

Reference numeral 104 denotes various extension terminals such as a multifunction telephone having a lamp and function buttons, which are connected to the communication path switch 101. The plurality of extension terminals 104 are divided into a plurality of groups according to units such as departments and sections, and each of the extension terminals 104 constitutes one extension group 105. Reference numeral 106 is a network such as a public line and a dedicated line connected to the communication path switch 101.

In this embodiment, the extension terminal 104
A multi-function telephone is used for the extension, and the hold transfer is performed between the extension groups 105 by using the function button of the multi-function telephone.

FIG. 2 shows an example of the board surface of a multifunction telephone having a lamp and function buttons included in the extension terminal 104. In FIG. 2, reference numeral 200 denotes a multifunction telephone, 2
Reference numeral 01 is a function button portion provided on the multi-function telephone 200, and 20
Reference numeral 2 is a function button having various functions such as hold and hold response operation, and 203 is a visible lamp which is paired with the function button 202 to display the status of various functions.

FIG. 3 shows a storage device 10 for managing a plurality of function buttons 202 of the multi-function telephone 202.
3 shows a configuration example of the control data stored in 3. In FIG. 3, reference numeral 300 is function button management data for managing a plurality of function buttons provided on the multi-function telephone 200. The function button management data 300 is composed of n blocks for managing n function buttons, with the use and control information of the function button corresponding to each function button as one block 301.

Further, the function button management data 300 is assigned to each extension group 105, and the function buttons 20 of the multi-function telephone 200 within the same extension group 105 are assigned.
The two uses are all the same.

FIG. 4 shows the structure of the control information 301 when the function button 202 is used as a hold button. In FIG. 4, reference numeral 400 denotes hold button control data including the identification of the hold button as the use of the function button 202, the state of the function button as accompanying control information, and the held person information.

In the configuration of the above embodiment, when the function button 202 of the multi-function telephone 200 during a call is pressed, the central processing unit 101 recognizes this and the extension group 105 of the multi-function telephone 200 of the button operator is recognized. The control information 301 corresponding to the pressed function button 202 in the function button management data 300 corresponding to the extension group is extracted and determined. This control information 301 is the hold button control data 40.
When it is recognized that the call partner line is 0, the call partner line is put on hold, the call partner line is stored in the held party information in the hold control data 400, and the corresponding functions in all the multi-function phones 200 in the same extension group 105 are stored. Suspension control for blinking the visible lamp 203 of the button 202 is executed.

In this way, the multi-function telephone 200 in the same extension group 105 is notified that the call is on hold, and the function button 202 that is on hold is pressed to store it in the hold control data 400. The held line is extracted based on the held person information that is held, a call state is set, and hold response control is executed to blink the visible lamp 203 of the corresponding function button 202 of all the multi-function phones 200 in the same extension group 105. As a result, the same extension group 10
Hold transfer within 5 becomes easy.

FIG. 5 shows the above-mentioned hold transfer for each extension group 1.
05 shows a configuration example of control data 301 for controlling the common hold button to be executed over 05. In FIG. 5, reference numeral 500 is control data including the identification of the common hold button as the use of the function button 202, and the state of the common hold button and the held person information as the accompanying control information. It is also stored.

Next, the processing of the holding operation by the common holding button will be described with reference to the flowchart shown in FIG.

First, when the function button 202 is pressed while the multi-function telephone 200 is in a call, the central processing unit 102 detects it and executes the processing of step S11. In this step S11, the extension group 105 of the multifunction telephone 200 that has pressed the function button 202 is extracted, the control information 301 corresponding to the function button is extracted from the function button management data 300 corresponding to the extension group 105, and its control is performed. The button type is checked according to the usage of the information 301. If the control information 301 has the structure of the control data 500, the function button 202 is recognized as a common hold button, and the process of step S12 is executed. In this step S12,
The state of the function button 202 is identified from the control data 500, and it is determined whether it is empty. Here, the function button 202
If is empty, the process proceeds to step S13, a hold tone is transmitted to the line of the other party, and the state is changed to the held state. In the next step S14, the on-hold status and the line identification of the person to be held are set in the control data 500, and in the next step S15, the multi-function telephone 20 in the extension group 105 is set.
The visible lamp 203 of the corresponding function button 202 of 0 is blinked to display that it is on hold. Further, step S1
6, the function button management data 300 corresponding to the extension group 105 other than the extension group 105 of the multi-function telephone 200 that has performed the hold operation is searched, the function button 202 used as the common hold button is searched, and the control data 500 And the processing of step S14 and step S15 is executed for the function button 202. As a result, the hold display is performed on the common hold buttons of the plurality of extension groups.

Next, with reference to the flowchart shown in FIG. 7, a description will be given of the hold response processing for the held line held by the common hold button. First, when the function button 202 is pressed after the multi-function telephone 200 goes off-hook, step S21
When the button type 202 is identified by, and it is recognized as the common hold button, the button state is identified in step S22. Here, if it is on hold, the process proceeds to step S23, and the line of the held person is extracted from the held person information stored in the control data 500. In the next step S24, the line is connected with the responder to establish a call state. next,
By executing the process of step S25, the control data 500 is initialized and the hold is released. Step S2
6, the multi-functional telephone 200 in the extension group 105
The visible lamp 203 of the function button 202 is extinguished to notify that the hold is released. Furthermore, step S27
, The function button management data 300 corresponding to the extension group 105 other than the extension group 105 of the multi-function telephone 200 that has performed the hold response operation is searched for the function button 202 used as the common hold button, and the control data 500 And the process of step S25 and step S26 is performed with respect to the function button 202.

FIG. 8 shows control data 30 for controlling the function buttons 202 for displaying the hold status of other extension groups 105, in addition to the method using the common hold button.
1 shows the configuration of No. 1. In FIG. 8, reference numeral 800 is control data including the usage of the function button 202, identification of another extension group hold button, and the state of the other extension group hold button and the held person information as accompanying control information. , Reservations of a plurality of extension groups 105 are assigned to independent function buttons 202 and stored.

Next, the processing by the operation of the hold button for displaying the hold status will be described with reference to the flowchart shown in FIG. Function button 20 while the multifunction telephone 200 is in a call
When 2 is pressed, the step S1 is performed as in the case shown in FIG.
If the type of the function button is checked in step 1 and it is recognized as a hold button as a result, the extension group 1
Hold setting for 05. Further, the next step S30
In step S31, other extension group holding buttons are searched from the function button management data 300 corresponding to the extension groups other than the extension group 105 of the multi-function telephone 200 that has performed the hold operation, and the control data 800 and the function button 202 are searched for in step S31. Then, the processing of step S32 is executed to display the pending status to the other extension group 105.

FIG. 10 is a flowchart showing the hold response processing for the held line held by the other extension group hold button. First, when the multifunction telephone 200 presses a function button after off-hook, the button type is identified in step S21, and when it is recognized as another extension group hold button, steps S23 to S26 are performed as in FIG.
With the processing of (3), the extension is canceled for the extension group 105. Further, in the next step S40, the initialization of the control data 400 for the holding source extension group 105,
The visible lamp 203 of the function button 202 is extinguished, and the hold release process is executed.

As described above, according to the above-described embodiment, it is possible to make a hold and a hold response across a plurality of extension groups.

[0026]

As described above, according to the present invention, when an extension terminal accommodated in a private branch exchange is operated in a plurality of extension group configurations, a hold transfer which is closed in one extension group, This has the effect that the extension group can be expanded to other extension groups and that the extension group can be transferred to another extension group by the same operation.

[Brief description of drawings]

FIG. 1 is a configuration diagram of a private branch exchange according to the present invention.

FIG. 2 is a configuration diagram of a board surface of a multi-function telephone housed in a private branch exchange.

FIG. 3 is a configuration diagram of function button management data for managing function buttons of a multi-function telephone.

FIG. 4 is a configuration diagram of control data when a function button is used as a hold button.

FIG. 5 is a configuration diagram of control data when a function button is used as a common hold button.

FIG. 6 is a flowchart showing a holding process by a common holding button.

FIG. 7 is a flowchart showing a hold response process by a common hold button.

FIG. 8 is a configuration diagram of control data when the function button is used as another extension group hold button.

FIG. 9 is a flowchart showing a holding process by a holding button.

FIG. 10 is a flowchart showing a hold response process by another extension group hold button.

[Explanation of symbols]

 100 Private Telephone Exchange 101 Call Path Switch 102 CPU (Central Processing Unit) 103 Storage Device 104 Extension Terminal 105 Extension Group 202 Function Button of Multi-functional Telephone 500 Control Data for Common Hold Button 800 Control Data for Other Extension Group Hold Button

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor Hirotaka Saito 94, Kumayama, Koriyama, Fukushima Prefectural Telecom Technology, Ltd.

Claims (2)

[Claims] 1. A hold transfer method applied to a private branch exchange that accommodates a large number of multifunction telephones having function buttons as extension terminals, wherein the large number of multifunction telephones are configured into a plurality of extension groups, A common hold function button that can be commonly used by the extension groups is provided on the function buttons of the respective multi-function telephones, and the common line function button is operated during a call to put the line in a call on hold state. Notifying means for notifying each line group that there is a hold line by operating the visual display part of the common hold function button of the multi-function telephone, and responding to the hold line by operating the common hold function button displayed on hold A hold transfer method comprising a response means. 2. The function button of the multi-function telephone is provided with a function button for displaying the hold status of extension groups other than the own extension group, and by operating this function button, another extension group responds to the hold circuit. The hold transfer method according to claim 1, wherein