JPH05508749A - Paging message interface and how to search for missed messages - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

[Detailed description of the invention] Title of the invention: Basing message interface and missed message how to search for Detailed description of the invention Background of the invention The present invention relates to a wide area unidirectional paging system and a low power portable paging receiver. Specifically, the user interface aspects of input and readout and their Concerning the use of paging systems.

U.S. Pat. A wide area paging system that enables paging is disclosed. This The system accepts the sent message, decrypts it, and sends a recall message activated by the user. and a paging receiver that digitally stores and displays the information in response to the paging receiver. This type Pagers are also known as display pagers.

In summary, the system of U.S. Pat. No. 4,713,808 is data message processing, data packet transmission to the local area transmitter, and Basing media via a range of communication modes including local FM sideband broadcasts Accept and send messages. , il1 or modem to 1 or It is further through the clearinghouse computer that the area (bathing received) The operator knows that the user of the machine is located within that area). To facilitate the routing of message inputs to local area transmitters, A method and digital data protocol for operating the system is provided. child protocol allows each paging receiver to receive broadcast messages addressed to it. to distinguish it from broadcast messages addressed to other receivers of the same type in the same area. You can also

The paging system includes a subscriber clearinghouse and this clearinghouse receives telephone messages addressed to local area subscribers and directs them to encoded for digital transmission with address information associated with the recipient of the and broadcast them locally or wherever the receiver is located. have a computer that is programmed to send for broadcast to another area messages to a specific user correspond to that user's address. broadcast within a predetermined time slot. Preferably shaped like a watch pager. The new receiver identifies the message addressed to it from the timeslot data, and The message thus identified is decoded and the user responds to the message. Store message data so that they are displayed when possible. This arrangement allows for a large number of messages, including digital logic and memory for can be accumulated before they are read by the user.

Prior patents address many of the problems that arise with the use of single-display pagers. . These pagers use first-in, first-out memory or shift registers.

When a new message is entered, the oldest message is lost and all messages messages are stored until they are replaced by new messages. The user, on the other hand, can ignore answering messages before they are lost from memory, while can forget that they have already answered a message that is still held in memory. can. Known pagers are capable of reading messages since the last time the user read a message. Counts the number of messages received and stores messages that have already been read It includes means for storing.

However, if the message is never picked up by the paging receiver, there is a problem. remains. 9 Messages can be sent to each other several times to improve the chances of receiving a message. However, the message may still not be obtained. Advance pager user When reading stored messages, the user may not have received a certain message There is no way to know. The said U.S. Pat. No. 4,713 JOg proposes a message protocol that includes a data field for numbering messages. ing. However, the information thus made available was not used to obtain It does not describe how messages are delivered to users. Basing flap Apart from fields, numbering messages is a part of the telex system. It is used.

Most prior systems effectively treat all messages with the same level of urgency.

The hidden pager signals each message with an audible beep. For example, during a performance If pager beeps are inconvenient, users should turn off the audible signal. , but this prevents any messages from being known to the user. audible signal Display pagers with audible notification capabilities that indicate emergency messages without using is known, but no one is known to provide message status information that is aware of it. not present.

A proactive paging system enters message data following the programmed manuscript. have been automated to use voice response devices that prompt the caller to respond.

However, it is difficult to use this system without an operator. too If the caller does not understand the command or enters the response incorrectly, the recovery may need to repeat the entire message sequence, more human-like An automated voice communication protocol would be preferred.

Another preferred user interface feature is sifting through incoming messages.

How the system handles messages in different categories depending on the sender of the message. It is to give the subscriber the ability to decide what to do. This ability is not offered in the prior art. It is not provided.

Therefore, there remains a need for improved wide area paging systems. be.

Summary of the invention One objective of the present invention is to improve wide area paging systems, specifically , the user interface and information that these systems can provide to users; The goal is to improve.

Another purpose is to prevent the subscriber's paging receiver from receiving the transmitted message. Sometimes it is to inform the subscribers of the one-way paging system.

A further objective is to allow subscribers to search for messages they have failed to obtain. be.

Yet another purpose is to allow subscribers to sift through incoming messages in several selectable ways. Let's go. Allows the user to program the system to It is to do so.

An additional purpose is to send subscriber programmable message status indicators. , is to display.

The present invention provides that a paging message is sent to a subscriber to a one-way paging service. The paging message assigned to the subscriber was not received by the receiver. The person who notifies the subscriber and allows the subscriber to search for the missed message. provide methods and equipment; The present invention enables subscribers to perform message processing and message processing. By allowing you to program various aspects of the If you are operating in automated voice response mode, message callers can Improves the paging system user interface by allowing interaction with the system. The face can also be improved.

The method describes a sequence of messages to be sent to selected subscribers at a message origination location. the step of entering messages and adding a message to each message addressed to the selected subscriber. Steps of assigning message numbers and 5 each message and assigned message number encoding the code as a packet of encoded paging data; Each packet of paging data is sent from the transmitter to the paging data within the local area. and transmitting the information to the paging receiver of the selected subscriber. In some cases, this method also reduces some, but not necessarily all, transmissions. receiving a packet of encoded paging data; decodes the received encoded paging data packet containing the received message number. The decoding stage and the decoded paging data and correspondence for each received message. From the stage of memorizing the assigned message number and the sequence of message numbers The assigned numbers for all messages and missed messages are received. each message and its associated message so that the subscriber can decide whether the The method also includes the step of displaying a message number. Furthermore, the method assigns messages to Add each input message to the source of the message for voice search along with the given number. Steps to remember and enter the number of the message that the selected subscriber failed to get In response to a telephone request, the corresponding memorized message is retrieved and sent to the requesting person. It also includes the step of transmitting to the subscriber by telephone voice.

The method further includes the steps of inputting a code number and pre-recording the call form input code number. The step of comparing the stored code numbers and selecting a corresponding set of program instructions. and a step of processing the input message according to the selected set of instructions. There is. This process consists of rejecting a message and accepting a message but not sending it. sending or remembering messages, remembering messages but not sending them, and Sending messages but not remembering them, and specifying message status flags. and allowing a user to input one of the programmable sets of Can be done.

According to the method, the subscriber can program and each message sender to the input message with an assigned status that depends on the code number entered. can be granted. This method uses the status code along with the message and code number. The page prompts you to enter your message and the message you are allowed to send. and encoding and transmitting the status within the packet of data for the page. Messages are decoded and displayed at the device by decoding the corresponding message status indicator. and displaying it to the subscriber.

In the preferred embodiment, the encoded packets of paging data are This transport data field contains transport data fields for sending transport data. The field contains two bit positions dedicated to indicating the status of the message. nothing. In addition, the encoded packet of paging data is processed by binary bit packet access. This packet assembly field also contains a message assembly field. contains a predetermined number of bits that are allocated as count bits.

This device transmits messages from a message sender to a subscriber with a display pager. This is a wide-area paging system for This system sends data to one selected subscriber. A message input means for sending a paging message to be sent, and a paging method. A transmission means for broadcasting message messages to subscribers, and and a display pager. Pagers are uniquely addressed to a particular pager. A method for receiving received broadcast paging messages and a method for decoding received messages. a decoding means for storing a predetermined number of received messages, and displaying the stored messages. and a message input means activatable by the subscriber for displaying the message. means for sequentially numbering each message to be sent to each selected subscriber;

and means for encoding the numbers in the message and broadcasting them as part of the message. , the decoding means in each pager decodes the above number and converts the number into the corresponding decoded the pager memory means in association with the message received; Ru. The display means in each pager associates the above number with the corresponding message. It is designed to show. When each memorized message is displayed in turn, the subscription The person will be able to retrieve the message with that number from the missing number in the consecutively stored messages. It can be determined that the message was sent but not received.

The system is further coupled to a message input means and an assigned message input means. Means for storing each input message for voice retrieval corresponding to the message number and 1 selected subscriber responds to a telephone request to enter the number of the missed message. respond, recall the corresponding memorized message, and send a second message to the subscriber who requested it. It also includes means for transmitting by voice. The system receives calls and messages from subscribers. calls from page callers automatically without operator intervention. It is preferable to have a voice response device to handle.

The system further responds to the user inputting the code number by inputting the code number. The input code is compared to the set of security code numbers associated with the selected subscriber. means for processing messages according to instructions programmed by the subscriber depending on the This means that if the message sender enters any status, You can also control who can enter the system to send to others.

According to a further aspect of the invention, the voice response device is configured to allow a caller to Lets the script back up the preceding steps of the message sequence and It is possible to repeat advance responses. The storage device is stored by the person using the system. Depending on whether you are the sender or subscriber of the message, Back up your answers with a script to repeat or overwrite them. can be controlled.

The above-mentioned and other objects, features and advantages of the present invention will be apparent from the following preferred embodiments based on the accompanying drawings. It will become clear from the detailed description of the embodiments.

Brief description of the drawing FIG. 1 is a simplified block diagram of a system implementing the present invention.

FIG. 2 shows each individual encoded packet of paging data implementing the present invention. It is a digital data protocol.

FIG. 3 is a detailed diagram of the packet assembly field of FIG. 2.

FIG. 4 is a two-part diagram illustrating the operation of the present invention at a message source location and a pager. This is a flowchart.

FIG. 5 is a flow diagram of a series of steps in the operation sequence of an automatic voice response device. provided to the caller to activate a backup voice response script. Diagram showing parts.

Figure 6 shows a message that depends on the security code entered by the message sender. Flowchart showing branches of the input routine.

Example FIG. 1 shows an overview of a system implementing the present invention. This system and its operation A detailed description is given in US Pat. No. 4. As stated in No. n3,808, here I will omit the repeated explanation. In summary, this system is a push-button telephone A paging message input device such as machine 24A and a voice response device (not shown) receive telephone messages and encode them into message packets clearinghouse computer 34.36 and these message packets. and transmitter equipment 44 that receives the signals, modulates them into FM signals, and broadcasts them. Ru.

A wristwatch-shaped display pager 20 receives the broadcast, demodulates, decodes, stores it, and displays it to the user. Displays received messages upon request.

Messages sent to the pager are sent to the subscriber number for later voice search and playback. message number and message number. For this purpose, [or other suitable A corresponding signal line 60 connects to a digital message storage and retrieval subsystem 62; It is connected to a clearing house computer 34. Subsystem 62 The input device includes a message input device 64 connected to line 60. connected to input the message into the computerized message storage device 66. It is continued. A message retrieval device 68 is connected to the storage device.

A voice response device remotely accessible to the subscriber via push button telephone 24B. The station 70 is controllably connected to the search device. Respond to input commands from the caller Then, the voice response device asks the search device 68 to retrieve the message stored in the storage device 66. call back the page and direct the recalled message to the caller at the telephone 24B mouth. and send it in audio format. The above-mentioned devices are known and no further explanation is necessary. Omitted. The operation of these devices according to the invention will be described below with reference to Figures 4.5 and 6. controlled by appropriate programming.

The present invention enables a pager to input a message by receiving a paging message. It will tell you whether you missed the move or not, and you can search for the message you missed. improve the effectiveness of the paging system by Further, according to the present invention, The sender of a message can send additional status information about the message to the recipient. can be notified. Additionally, the subscriber may be able to access his ( Controls whether messages can be sent to female pagers and allows calls of different categories. You can program how to handle messages from senders. this accepts or rejects messages from specific callers, sends them, or does not send them.

Remember or don't remember, and the caller can send status information including whether and what types each can send. Also, message At any point in the caller's voice response script and storage It is also possible to make a backup. The message sender repeats the command and change response. can be activated. Subscribers may not be able to repeat memorized messages. I can do it.

The paging method of the present invention shown in FIG. call the service center and enter a message to send to the selected subscriber. It will start. The caller receives an automated voice response that includes a series of instructions for the caller. and receive it. Following each command in the sequence, the caller is given the telephone number and An opportunity is given to enter data using the "#" key. If the user If data is input from the 11 keys, the sequence advances to the next stage.

As shown in Figure 5, at each stage the user can script up to an early point in the sequence. You will also be given the opportunity to back up. User can specify the number of backups Activate the backup by pressing the “ne” sign on your phone the number of times indicated. . The system repeats subsequent commands once it has a backup, and in response to the command Require the user to re-enter data through the points they have backed up, then Data entry by the user to proceed to the remaining commands will occur only after the message sequence is complete. It is temporarily stored in memory until it is deleted. The data is then used for later voice search. Usually remembered.

Returning to FIG. 4, the input stage 26 asks whether the message is urgent (U), for example. , or normal (N), or other indicator that can be programmed by the subscriber. Message status by pressing the specified key on the phone to indicate including asking the user to indicate the location. If a status indicator is entered If not, clearinghouse computer 34 defaults to Enter an indication (N) that the message status is normal and not urgent.

The caller-entered code is the user's security code (step 28) which the computer checks. Secure code field for entry by key and for sending and storage Before formatting the message, enter data for further processing by the computer. and a subscriber programmable capability field. At this stage, the mentor This can also be done before entering the page.

See FIG. 6. Subscriber programmable feature for caller input code number Multiple different system responses can be programmed depending on the field. Ru. For example, to identify that some callers' messages are extremely important. subscribers can give them a code number. These messages are usually are treated as urgent and an urgent (U) status m:a is included in these messages. Granted. This status indicator is displayed on the watch pager 20 as shown in section 1. Displayed within the multi-state flag field 21. For other callers, “Normally 0 (N) Functional field code that only allows messages with status flags You can give a code number with . in either emergency or normal category. Both messages are stored and sent, usually with an associated status flag. It will be done. Missed caller-entered number or entered number that is not accepted callers who do so will be denied entry to the system and their messages will be remembered. is also never sent. Programmable message status for other classifications (1) stores the message but does not send it, i.e. the subscriber calls it; (2) retain it for a period of time before sending the message; (3) retain it until the subscriber calls it, but if If the subscriber does not call each other for a period of or email. Message status that the caller can enter Give the caller one or more caller input numbers so that the caller can change tasks. , or use variable data within subscriber programmable capability fields. can.

Once the sender input code is processed, if the message is not rejected, A message number is assigned to the message. This number is assigned to a specific subscriber. 0 then increments from 1 to 32 for each successive message addressed. The message number is stored digitally on floor 32, and the message itself is unique. address in digital message storage 62 known to the subscriber (immediately i.e. telephone number and access code).

The message, message number and status (urgent (U), communication (N), etc.) are as follows: The paging message packet is digitally encoded as shown in step 38. Ru. Basing message packets can be sent directly or to another clearinghouse 36. to the transmitter 44, where the message is modulated onto one carrier wave and sent to the pager 20. will be broadcast to.

The subscriber accesses digital message storage 62 via telephone 24B. can be done. The subscriber enters the assigned subscriber number followed by the message Enter the page number. Once the subscriber number is verified (step 42), the voicemail Access to the machine is authorized. The subscriber number and message number are then specified. recall stored messages and play them to the subscriber via the telephone used to. As mentioned above, voice response scripts repeat messages. In order to return it, it can be backed up as shown in Section 5.

When a message packet is broadcast, it is received by the pager 20 to which it is addressed. and decoded in step 48. The next step 50 is to Detecting message numbers, messages, and message status. Ru. The message and its number are stored in digital memory within the pager. Step 52). At step 54 the message status is checked and if the If the task is urgent, a corresponding symbol (U) will be displayed visually on the pager face. At step 56, the message, its number, is displayed in response to activation by the user of the pager. A preferred embodiment of the present invention 1 in which the issue and status are displayed as shown in FIG. , using the message protocol illustrated and described in the aforementioned patents. . This protocol uses the individual message or packet format shown in Figure 2. 604, this format is a transport data file that carries digital messages. 605 and a packet assembly field 612. field 6 12 is shown in detail in FIG. This field changes the message at the same time Contains 3 bits (SOC, EOCl and EOM) used for next 5 bits (MSG#) is used to carry the message number. The remaining 16 bits are used for serial number (8 bits), also used for modification and error correction. Used for coding (ECC).

Once the message number bits are decoded from the received broadcast, they are part of the same packet. is stored in memory in association with the message stored from the transport data of the client. Ru. When the display is activated to read a message, the message number (e.g. As shown in Figure 1, a message with message number 27) is sent at the same time as the associated message. displayed in the message number field 22. If the message of the preceding message If the number is 25, the user will know that the intermediate message (number 26) was sent but not received. I know that I didn't believe it. Field 21 contains a small number in the transport data field. Depending on the state of at least two predetermined bits, the message status is also displayed. Ru.

The subscriber then accesses his/her home clearinghouse 34 voice mailbox. call and enter his/her subscriber number and the message number you missed. can be done. The clearinghouse computer examines the access and then Messages memorized earlier for voice search using input number as address The message is then played to the subscriber via telephone 24B. Ru.

Although the principles of the present invention have been described above with respect to its preferred embodiments, the present invention Modifications are possible without departing from the principle. Therefore, these changes and It is to be understood that all changes are within the spirit and scope of the following claims.

Engraving (no changes to the content) Procedural amendment (formality) Heisei Year Month Day 3. Person who makes corrections Relationship to the incident: Applicant Name: Eighty and E Corporation 4, Agent 7. Contents of amendment as attached Engraving of the translation of the drawings (no changes to the content) International search report

Claims (20)

[Claims] 1. A paging message is sent with a one-way paging service, but the subscriber is not The assigned paging message receiver will notify the subscriber that it was not received. A method of notifying, At the location of the message source, the steps of entering a series of messages to be sent to the selected subscribers; assigning a message number for each message addressed to the subscriber; Each message and its assigned message number are encoded as paging data. each packet of encoded paging data. a step of transmitting the packet from the transmitter to a paging receiver in the local area; and the paging receiver of the selected subscriber will receive the transmitted code. Some (but not necessarily all) of the packets of encrypted paging data ) and the received encoded message including the assigned message number. decoding the packet of paging data; The decrypted page for each message received and the associated message number. storing the messaging data and determining whether the subscriber has received all the messages. or the assigned number of the message you missed. Each message and associated messages as determined from the sequence Displaying a number. 2. Search for messages in relation to the message number assigned to the message a step of memorizing each input message in order to In response to entering the number of the message that was saved, the corresponding memorized message will be displayed. calling back and transmitting it by telephone voice to the requesting subscriber; 2. The method of claim 1, comprising: 3. The input message has a given status and the status is sent along with the message. Encoding and transmitting the status in the input stage and paging data packet At the stage where the state is decoded and the multistate state is Displays the status or sender of the received message to the subscriber who views the indicator field. and displaying a status in the field to inform. Method described. 4. A bucket of encoded paging data is used to send message data. This transport data field is the message's transport data field. 4. comprising at least two bits dedicated to indicating status. the method of. 5. A bucket of encoded paging data is a packet of binary data bits. assembly field, and this packet assembly field is the message 2. The method of claim 1, comprising a predetermined number of bits allocated as count bits. . 6. The stage for entering a message is the stage for entering a code number, and the stage for entering a code number. caller entry code number pre-stored in association with the number and the selected subscriber. and the step of comparing the set of selecting one of a plurality of stored programmed commands; A stage that processes the caller's message according to a selected set of programmed directives. 2. The method of claim 1, comprising: 7. The set of directives sets at least one message status flag. 7. The method of claim 6, comprising instructions. 8. The set of instructions includes at least one instruction that determines whether or not to send a message. 7. The method of claim 6, comprising: 9. The set of instructions includes at least one instruction that determines whether or not to store the message. 7. The method of claim 6, comprising: 10. The step of entering the message is directed to the caller via the telephone voice responder. sequence is automatically emitted, and the sequence is activated by the caller's telephone keystrokes. the step of accepting the response of 2. The method of claim 1, further comprising repeating a plurality of prior command steps determined by . 11. Send a message from the message sender to the subscriber carrying the display-type bejar. A wide area paging device comprising: Message to send a paging message to the selected subscriber input means; A transmission means for broadcasting paging messages to subscribers and a specific method for broadcasting paging messages to subscribers. means for receiving and receiving paging messages uniquely addressed to a pager; a decoding means for decoding received messages, and storing a predetermined number of received messages. Memory means and can be activated by the subscriber to display stored messages a display means assigned to the subscriber; Equipped with The message input means sequentially inputs each message to be sent to each selected subscriber. within the message for broadcast as part of the message. and means for encoding said number in each verger, and said decoding means in each verger encodes said number. decode the message and store it in the beja memory means in association with the corresponding decoded message. is operable to place the above numbers in When the above display means in each beller displays each stored message in sequence. , the message with that number will be retrieved from the missing number in the consecutively stored messages. so that the subscriber can determine that the message was sent but not received. The above number is displayed in relation to the corresponding message. A device featuring: 12. A message associated with a message input means and assigned to a message means of remembering each input message to search in relation to the number and the selected Respond to a telephone request by entering the number of the message that the subscriber missed , recall the corresponding memorized message and send it by telephone voice during the request. means of transmitting to subscribers; 12. The apparatus of claim 11. 13. The input message has a given status and the status along with the message and a means to input the status and encode the status in the paging data packet and send it. and means for decoding and displaying the status in the pager. Apparatus according to claim 11. 14. Packets of encoded paging data transmit message data This transport data field contains a transport data field for the message. Claim 13, comprising at least two bits dedicated to indicating status. The device described. 15. A bucket of encoded paging data is a packet of binary data bits. assembly field, and this packet assembly field is the message 12. A predetermined number of bits assigned as count bits. Device. 16. The input means is In response to the user entering a code number, this code number and the selected subscription compared with a set of caller input code numbers stored in advance in relation to the caller. means and Uniquely associate multiple sets of programmed commands with each caller-entered code number and a means to memorize the information. When the code number entered by the caller matches the pre-stored code number, the associated with a pre-stored code number that matches the code number entered by the user. and means for processing the caller's message according to a programmed set of instructions. 12. The apparatus according to claim 11. 17. At least one set of directives sets the message status flag 17. The apparatus of claim 16, comprising instructions for: 18. the set of instructions includes at least one instruction that determines whether to send the message; 17. The apparatus of claim 16, comprising: 19. The set of instructions includes at least one instruction that determines whether or not to store the message. 17. The apparatus of claim 16, comprising instructions. 20. The input means is A telephone voice response bonder that emits a sequence of commands to the caller and the caller's telephone key. means for accepting a response to a command by operation of the telephone; and in response to a prescribed telephone keystroke. command stage to repeat multiple previous command stages determined by this keystroke. 12. The apparatus of claim 11, comprising means for backing up the sequence of.