JPH05130208A - Automatic answering telephone set - Google Patents

Abstract

PURPOSE:To send a proper reply message in response to each arrived call and to attain the reply service not giving rudeness to a caller by devising the telephone set so as to identify whether an incoming call comes from an external line or from an extension in a PBX. CONSTITUTION:This automatic answering telephone set having a usual telephone set function section and a means replying automatically an incoming call, transmitting a voice reply message to a caller and recording a voice signal of the caller is provided with an incoming call tone identification section 1 detecting the arrival of the call and identifying the difference from the incoming call tone waveform, plural reply message sound sources 2a, 2b and a switching section selecting one sound source among plural sound sources based on the result of identification of the incoming call tone identification section 1 and connecting the selected sound source to the line. The incoming call tone identification section 1 detects an incoming call and identifies the waveform of an incoming call, and the switching section selects one sound source on the reply message sound sources 2a, 2b based on the result of identification. A reply message is sent to the line by the selected sound source. Thus, the reply message is revised depending whether the caller is a party at the outside of a company or a party in the company.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an answering machine connected to a line accommodated in a PBX and provided with a means for switching the contents of a response message depending on the difference in ring tone.

[0002]

2. Description of the Related Art In a conventional answering machine, since there is only one type of response message for responding to an incoming call, when an incoming call is received, the incoming call is simply answered and a response message with the same contents (introduction / greeting of company name, affiliation, etc. Etc.) was sent.

[0003]

In the conventional answering machine, only one type of response message responds to an incoming call. In other words, when an incoming call is received, the same incoming call response is simply received. Therefore, regardless of whether the caller is a customer from outside the company or an employee from within the company, the same response message (company name, affiliation) It was difficult to use it for the company because it sends out introductions / greetings etc.).

The present invention has been made in view of the above problems, and an object of the present invention is to provide an answering machine in which a caller can change a response message.

[0005]

An answering machine according to the present invention has an ordinary telephone function section and means for automatically answering an incoming call, sending a voice response message to a caller, and recording a voice of the caller. In the telephone, a ringtone identification unit that can detect incoming calls and identify the difference in incoming sound waveform,
It is characterized by comprising a plurality of response message sound sources and a switching unit for selecting one sound source from the plurality of sound sources based on an identification result of the ring tone identification unit and connecting to the line.

[0006]

In the present invention, the ringtone identifying section detects an incoming call and identifies the incoming waveform, and the switching section selects one of the response message sound sources based on the identification result. Then, the response message is sent to the line with the selected sound source. Therefore, the response message is changed depending on whether the sender is inside or outside the company, and it is possible to appropriately respond.

[0007]

Embodiments of the present invention will now be described with reference to the accompanying drawings.

FIG. 1 is a block diagram showing an answering machine according to an embodiment of the present invention. Further, FIG. 2 is an explanatory diagram of a usage example of the present invention. As shown in FIG. 1, the answering machine of the present invention has the following configuration. First, the line 10 from the PBX is connected by the switch (A) 7 so as to switch to the incoming call identifying unit 1 when no incoming call is used and to the call line unit 5 when receiving or using an incoming call. Also, the call circuit unit 5 separates the line for transmission and the line for reception, and switches each line with the interlocking switch (B) 9 to set the receiver 6
Is off-hook (if it goes up) to the handset side, and if the handset is on-hook (down), the line for transmission is connected to the response message sending unit 4, and at the same time, the line for reception is the recording unit. Connect to 3. Furthermore, the message sound source (A) 2a or the message sound source (B) 2b is controlled by the switch (C) 8 controlled by the ring tone identification unit 1.
Is connected to the response message sending unit 4.

Next, the operation will be described with reference to FIGS. In the present embodiment, the case of an incoming call from an outside caller (A) and an incoming call from an internal caller (B) will be described. An answering machine 15 to which an outside caller (A) 11 is connected to an extension of a PBX 13 via a public network 12.
When a call is made, the ringtone that has come through the line 10 is detected / identified by the ringtone identification unit 1 and it is detected that the incoming call is from outside the PBX. A certain message sound source (A) 2a is connected to the response message sending section 4. At the same time, the switch (A) 7 is switched to connect the line 10 to the call circuit unit 5. Then, the contents of the message sound source (A) 2a connected by the switch (C) 8 are sent to the caller side via the call circuit unit.

Next, in the case of the sender (B) 14, that is, P
When a call is made from the telephone housed in the BX, the ring tone is detected / identified by the incoming call identification unit 1 as in the above example, and the PBX is called.
When it is detected that the incoming call is from inside, the switch (C) 8 is switched to connect the message sound source (B) 2b, which is the content of the response message for the company, to the response message sending unit 4 in the future. After that, the message is sent to the sender side as in the above example.

FIG. 3 shows an example of a PBX incoming sound waveform. The upper waveform is the incoming sound waveform when the caller makes a call from outside the PBX, and the lower waveform is the caller's PB.
It is an incoming sound wave form transmitted from an extension in X. The unit of numerical value is seconds.

As can be seen from FIG. 3, the service function of the PBX changes the incoming call waveform for incoming calls from inside / outside the PBX. By utilizing this function and measuring the timing of the incoming call waveform by the incoming call tone identification unit 1, these two types of incoming calls can be identified.

In the embodiment of the present invention, a method has been described in which two types of ring tone are identified inside / outside the PBX and two types of response message sound sources are switched. However, this is not limited to two types, and the service of the PBX is not limited. It is also possible to identify two or more types of ringtones according to the function and switch between two or more types of response message sound sources.

[0014]

As described above, according to the present invention, by distinguishing between the ringing tones, the caller originates from outside the PBX (for example, a customer) or originates from within the PBX (for example, Employees) and depending on each case,
Since the content of the response message is switched, it is possible to provide a response service that is not rude to the caller and can be effectively used for corporate use.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of an answering machine according to an embodiment of the present invention.

FIG. 2 is a diagram showing the use of an answering machine according to an embodiment of the present invention.

FIG. 3 shows an incoming sound waveform of an answering machine of the present invention.

[Explanation of symbols]

 1; Ring tone identification unit 2a; Message sound source (A) 2b; Message sound source (B) 3; Recording unit 4; Response message sending unit 5; Call circuit unit 6; Handset 7; Switch (A) 8; Switch (B) 9; Switch (C) 10; Line 11; Caller A (outside line: outside) 12; Public line network 13; PBX 14; Caller B (extension: inside) 15; Answering machine of the present invention

Claims (1)

[Claims] 1. An answering machine having an ordinary telephone function section and means for automatically answering an incoming call, sending a voice response message to a caller, and recording the voice of the caller,
A ring tone identifying unit capable of detecting an incoming call and identifying a difference in the incoming sound waveform, a plurality of response message sound sources, and selecting one sound source from the plurality of sound sources based on the identification result of the ring tone identifying unit and selecting a line. An answering machine having a switching unit for connecting to the answering machine.