JPH05128129A - Reception counter job processing system by handwritten character input - Google Patents

Abstract

PURPOSE:To organize a reception counter job processing system with handwritten character input, witch is easily acceptable for a customer not to give loads on a personnel in charge while reducing the load of the input operation by a reception personnel by constituting the system to on-line-connect a handwritten character input display device and a reception counter terminal device. CONSTITUTION:The feature of the system is having the handwritten character input display device 1 screen-displays format information by selecting a menu, recognizing a character by handwriting-inputting necessary information in accordance with the format and transferring it to the reception counter terminal device as a file and the reception counter terminal device 2 provide with a mean calling a relating file by receiving data obtained through the handwriting character input display device 1 and outputting the content obtained by confirming/correcting the content and updating a data base. Then, it is also the feature of the system to on-line connect the handwriting character input display device 1 and the reception counter terminal device 2.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reception window business processing system by inputting handwritten characters.

[0002]

2. Description of the Related Art In recent years, the processing of reception counter operations has been automated, and for example, a system has been put into practical use in which cash can be obtained from a metal institution without having to go to the counter by operating the customer's own touch keys.

However, in the case where a transaction with a large number of input items, an expensive transaction, a transaction requiring a customer's handwriting, or a communication with the customer is emphasized, a transaction mode in which reception processing is performed at a counter is required. In such a case, under the present circumstances, the following processes are performed between the customer and the window clerk. (1) Oral application

In a simple transaction such as purchasing a ticket, the customer verbally informs the application staff of the application without writing the application form, and the employee inputs a ticket to the counter terminal while listening and exchanges it for cash after issuing the ticket. Is taking (2) Use of application form a. Immediate processing

[0005] A customer selects an application form on a book table placed in a lobby or the like, makes a note, and submits it to a window clerk. The window clerk inputs the transaction details to the window terminal from the received slip, updates the database, and hands the transaction certificate to the customer. b. Batch processing

The customer selects an application form, makes a note, and submits it to the window clerk. After confirming the application details, the window clerk will
The transaction certificate is given to the customer, and the key input to the terminal and the database update are performed collectively later. (3) Use of OCR (optical character reader) a. Immediate processing

The application form is the OCR form, the OCR form issued by the customer is read by the window clerk with the OCR scanner, and the database is updated after checking / correcting the read content for misreading reject characters at the window terminal. Give the customer a transaction certificate. b. Batch processing

The window clerk who has received the OCR sheet issued by the customer passes the transaction certificate to the customer after confirming the application contents,
OCR input, confirmation / correction work, and database update will be performed together later. (4) Key input by customer

At the financial institution, the customer himself / herself inputs the contents of the application by key input, transmits it online, and after the window clerk confirms at the window terminal, the database is updated,
Issue a transaction certificate.

[0010]

According to the above-mentioned conventional example, first, in the case of the oral application shown in (1), the items required for the application procedure are not presented in advance, and the questions of the staff are answered. Since it is a counseling format in which the customer responds, each time, the customer needs to make a judgment and needs an extra explanation such as an explanation of kanji, so that one customer takes a lot of time to occupy the counter.

Further, in the case of the reception window business processing using the application form shown in (2), the above-mentioned problems due to the oral application can be avoided to some extent, and the customer's judgment time out of the time spent at the window. It can be partially distributed over the time on the book table. However, regardless of the immediate processing or batch processing, it is still necessary for the window clerk to key in the transaction content. Although the time required for the operation depends on the key operation skill of the window clerk, the amount of work becomes enormous when viewed in general and accounts for most of the reception work.

Further, when the use of the OCR of (3) is utilized, the key input operation is reduced and the work of the window clerk is simplified. Since it is not necessary to have skill in key operation, it is possible to have a window clerk as a part. However, with the work to make OCR read,
Since it is necessary to confirm and correct the reading result, the time required for the window clerk to perform the input operation is only slightly shortened. Finally, in the case of the key input by the customer shown in (4), the customer inputs the application contents by key input instead of key input or OCR reading or correction by the window operator, so that the input operation of the window operator can be performed. The load can be distributed to each customer, and the transaction time at the counter can be shortened. However, in order to force an unspecified number of customers to use the keyboard to perform key input, operability becomes a problem, and it is difficult to popularize it in general.

The present invention has been made in view of the above-mentioned various circumstances, and seeks the sharing of customer input operations to reduce the load of input operations by the window clerk, and to prevent the customer from being burdened. It is an object of the present invention to provide a reception desk business processing system by inputting handwritten characters that adopts an input method that is easy to accept.

[0014]

According to the handwritten character input / display apparatus of the present invention, format information is displayed on the screen by menu selection, and character recognition is performed by handwriting input of necessary information according to the format, and the character information is recognized as a file in the window terminal device. A handwritten character input / display device to be transferred, and a means for receiving data obtained via this handwritten character input / display device, calling a related file, checking the contents, making corrections, updating the database, and outputting the contents. The hand-held terminal device is provided, and the handwritten character input display device and the hand-held terminal device are connected online. The handwritten character input display device, an input means for inputting and storing image data and selected code data written on the screen using a pen, and a character recognition conversion means for recognizing the image data and converting it into code data, It is characterized by comprising display means for displaying the image data and code data on the screen, and transmitting means for transmitting the data generated here to the window terminal device.

[0015]

The present invention has an input function of inputting and storing image data written on a screen and selected code data using a dedicated pen, a character recognition function of character-recognizing image data into code data, and those images. A plurality of handwritten character input / display devices having a display function of displaying data and code data, and a transmission function of transmitting the data generated here are online-coupled to the counter terminal device, and the data is displayed at the counter terminal device. Is received and displayed to correct the code data, and the data is stored or transmitted to another system to update the database and, for example, a transaction certificate is issued.

The handwritten character input / display device described above is placed in a lobby or the like and operated by a customer. Further, the window terminal device is placed in the window and operated by the window staff.
According to the screen format displayed on the handwritten character input display device, the customer fills in the application contents with a dedicated pen in the same manner as writing on the application form. The entered content is immediately character-recognized, and the recognition result (code data) is displayed together with the written handwriting (image data). The customer compares the written contents with the recognized result, and if there is an error in the recognition result, overwrites and corrects it. According to the customer's completion instruction,
Those data are transmitted to the counter terminal device and displayed. The window clerk recognizes the displayed data and corrects any mistakes. By the instruction of the confirmation completion of the window staff,
Those data are stored in the counter terminal device or transmitted to another system, and a transaction certificate is issued.

Thus, by adopting the input method using the handwritten character input / display device, the customer can input the application contents without feeling uncomfortable by the same operation as that conventionally written on paper. Further, since the recognition result can be immediately displayed on the handwritten character input / display device, the customer himself / herself can confirm and correct that no input is made, and the data transmitted to the counter terminal has few input errors. As a result, the window clerk does not need to input again that he / she will not apply, and only the confirmation operation is required, which leads to a reduction in transaction time at the window.

[0018]

Embodiments of the present invention will be described in detail below with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of the present invention. The embodiment of the present invention includes a handwritten character input / display device 1 which is placed in a lobby of a bank or the like and operated by a customer, and a counter terminal device 2 which is installed in a counter and operated by a counter clerk. In addition, the handwritten character input / display devices 3 and 4 can be added depending on the transaction volume, and the window terminal device controls a plurality of handwritten character input / display devices.

The handwritten character input / display devices 1, 3, 4 and the window terminal device 2 have their own CPUs 5 (5, 12).
And control each component. The handwritten character input / display devices 1, 3 and 4 include a storage unit 7 for storing input data and a screen format, a handwriting input unit 8 for inputting a handwriting image written on the screen with a dedicated pen, a transaction menu and a slip format on the screen. A display unit 9 for displaying the entered image data or the code data of the recognition result,
The input image data is composed of a recognition unit 10 for censoring the input image data in units of time or units and recognizing it in character units, a communication unit 11 for transferring each data, screen format and the like to a window terminal device. Here, the handwriting input unit and the display unit are integrated, and it is possible to input by handwriting on the format displayed on the screen.

The counter terminal device 2 has a storage unit 14 for storing input data, a screen format, etc., and an input unit 15 for correcting customer input data and adding missing data.
And a display unit 16 for displaying data, a communication unit 1 for transferring data to a handwriting character input / display device or a host system.
7. The printing unit 18 prints a transaction certificate. Hereinafter, the operation of the embodiment of the present invention will be described in detail. As an example, a case where a customer opens an account such as ordinary savings will be described.

The customer first selects the transaction menu on the handwritten character input display device 1 in the lobby. In this case, selection is made by pressing the menu on the screen with the dedicated pen.

When the menu is selected, the screen changes,
The format of the ordinary deposit application slip is displayed, and the customer enters items such as name, address, date of birth, and age on the screen according to the format. Each time you fill in,
The characters are recognized in real time, and the code data resulting from the recognition is displayed. The customer continues to input while recognizing the recognition result, and when the entry is completed, presses the end button displayed on the screen. As a result, the entry data is transferred to the counter terminal device 2, and the acceptance condition on the screen of the counter terminal device is added.

On the other hand, the window clerk requests and displays the transferred data on the screen when the window terminal device of the window has a reception condition. So check the name and call the customer, check the contents of the data, correct any misreads,
If there is a shortage, add it.

By issuing an instruction to end the confirmation, the database of this system or the host system is updated, a certificate is issued at the counter terminal device, and the certificate is handed to the customer to end the transaction.

As described above, in this reception desk business system, by adopting the handwriting input by the handwritten character input / display device 1, the customer feels uncomfortable with the same operation as that conventionally written on paper. You can enter the application details without it.

Further, since the customer himself / herself inputs the data on the handwritten character input / display device 1 and confirms the recognition result, the data transmitted to the counter terminal has few input errors. And since the window clerk makes a double check, it is possible to avoid input errors as much as possible. Further, the window clerk does not need to input again that he / she does not apply, and only the confirmation operation is required, which leads to a reduction in transaction time at the window.

It should be noted that incidental processing such as depositing money and issuing a passbook at the time of opening a new account can be performed by linking the counter terminal device with a bill coin depositing / dispensing machine or a passbook issuing machine. Further, as a means for reducing the customer's input items, a method of searching a database such as an address and a name from a multimedia such as a CD-ROM or a host system by using a telephone number, a postal code or the like as a key can be considered. Regarding the customer's call, it is also possible to issue a reception number when the customer finishes the entry, display or print on the screen, and call with the reception number. Also,
It is also possible to use the handwritten character input display device for the window terminal device and make corrections by handwriting.

In the embodiments of the present invention described above, only new bank accounts have been illustrated, but in addition to the above, various applications from financial institutions and purchases of commuter passes by passenger companies, check-in at hotels, and department stores are also available outside financial institutions. This system can be applied to all transactions that require application forms, such as gift applications.

[0030]

As described above, according to the reception window business processing system for inputting handwritten characters of the present invention, the customer has conventionally written on paper by adopting the input method using the handwritten character input / display device. With the same operation as
You can input that you do not want to apply without feeling uncomfortable.
Further, since the recognition result can be immediately displayed on the handwritten character input / display device, the customer himself / herself can confirm and correct that no input is made, and the data transmitted to the counter terminal has few input errors. As a result, the window clerk does not have to input again for not applying, and only the recognition operation is required, leading to a reduction in transaction time at the window.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

[Explanation of symbols]

1, 3, 4 ... Handwritten character input display device, 2 ... Window terminal device, 5, 12 ... CPU, 6, 13 ... Power supply, 7, 14 ... Storage unit, 8, 15 ... Handwriting input unit, 9, 16 ... Display Part, 1
0 ... Recognition unit, 11, 17 ... Communication unit, 18 ... Printing unit.

Claims (2)

[Claims] 1. A handwritten character input / display device for displaying format information by screen selection by menu selection, character recognition by inputting necessary information according to the format by handwriting, and transferring to a window terminal device as a file, and this handwritten character input display. A hand-held terminal device having means for receiving data obtained through the device, calling a related file, checking contents, making corrections, updating the database and outputting the contents, and handwriting characters A reception window business processing system for inputting handwritten characters, comprising an input display device and a window terminal device connected online. 2. The handwritten character input / display device comprises an input means for inputting and storing image data written on a screen or a selected code data using a pen, and a character for recognizing the image data and converting it into code data. 2. The handwritten character input according to claim 1, comprising recognition conversion means, display means for displaying the image data and code data on a screen, and transmission means for transmitting generated data according to the display to the counter terminal device. Reception desk business processing system.