JPH05103093A - Substitute reply system - Google Patents

Abstract

PURPOSE:To attain the correspondence on emergency by displaying the result of a substitute reply to terminal equipment with the substitute reply registered therein onto a terminal equipment at a moved destination so as to inform various proper absence reasons to an incoming call, displaying the arrival type and the arrival time of a message and informing the arrival of a message to other extensions than an extension to which absence registration is made. CONSTITUTION:A computer 3 is provided with a database of caller information registered in advance to a called party. A storage device 15 stores registration party information including a registration party extension number and a destination extension number at registration of a substitute reply. An exchange control processor 14 retrieves the type of the incoming call and a computer database at the arrival of a call to the registration party and transfers the caller information corresponding to the incoming call to a voice storage device 2 from the storage device 15. When a message addressed to the registration party from the caller is extracted, the voice storage device 2 displays the message and the caller information onto a display device of a multi-function telephone set to inform the message and the caller information to the substitute reply registration party.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a proxy response system in a private branch exchange, and more particularly to a terminal display display of proxy response results.

[0002]

2. Description of the Related Art A conventional proxy response system using a voice storage device has a configuration shown in FIG.
Manages the message at the time of response for each subscriber. When the message to the subscriber is answered as a substitute, the private branch exchange displays the incoming call on the display of the subscriber or lights the lamp, and when listening to the message from the incoming call, dials the special number and connects with the voice storage device 2. I was extracting messages in an interactive manner.

[0003]

The above-described conventional proxy response system sends either a simple proxy message prepared in advance on the system side or a proxy message prerecorded by each subscriber to an incoming call. Since it is a method to do,
In the message prepared by the system side, the detailed reason for absence is not understood, and in the method in which the subscriber individually records in advance,
It is troublesome to record each time. Moreover, since there is no information other than that there is a message in the arrival display of the message from the incoming call to the subscriber, the incoming call type, the incoming time, etc. were unknown. In addition, since there is no message display or lamp lighting on terminals other than those registered as absent, for example, for an incoming call to a subscriber who is away from a desk during a meeting, the message can be known only after returning home. However, there was a problem that it was not possible to respond in an emergency.

It is an object of the present invention to provide a proxy response system which displays proxy response results on a proxy response registration terminal and a destination terminal on a display.

[0005]

The proxy answering system of the present invention is a proxy answering system in an electronic exchange for connecting and accommodating a voice storage device for storing a message and a multi-function telephone having a display function for handling a called party. A storage device having a computer equipped with a database of caller information registered in advance, which stores registrant information including a registrant extension number and a transfer destination extension number at the time of proxy response registration; A means for searching the computer database together with the type of the incoming call and transferring the caller information corresponding to the incoming call from the storage device to the voice storage device; and extracting a message message from the caller to the registrant. And a means for displaying the message message and the caller information on the display of the multi-function telephone. And notifies the message message and the calling party information to the recording person. Further, the multi-function telephone having a proxy registration menu consisting of a plurality of reasons for absence, selecting and registering a corresponding reason for absence from the proxy registration menu at the time of proxy response registration, and transmitting the data, The electronic exchange having means for receiving data and transferring the data to the voice storage device, and a voice for selecting a corresponding substitute response message from a plurality of substitute response messages stored in advance by the data received from the electronic exchange. A storage device, and selects a substitute response message according to the reason for absence.

[0006]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing an embodiment of a control system of the proxy response system of the present invention, and FIG. 2 is a system configuration diagram showing an embodiment of the present invention. In FIG. 1, the private branch exchange is capable of connecting and exchanging a private line for an office line, an ISDN network, a general analog telephone, and a digital multi-function telephone, and via an input / output bus 18 in addition to the exchange control processor 14. The external computer 3 and the voice storage device 2 are controlled by using a communication control processor (not shown) provided together with the connected computer interface circuit 16 and voice storage device interface circuit 17.

The voice storage device 2 is provided with a hard disk 25 for storing a message of an incoming call received through the private branch exchange 1 and related information of the call sent from the computer 3.

The computer 3 is a data communication interface circuit 3 connected to the private branch exchange 1 and the voice storage device 2.
1, main processor 33, computer peripheral device 34
It consists of.

In FIG. 2, the multifunction telephone 40 has a display function, has a voice line and a data line, and displays the data sent from the voice storage device 2 via the data line on the display by a built-in program. .. 3, 4, and 5 show the display side of the multi-function telephone 40.

Registration of the substitute response message is performed by each subscriber through the procedure shown in FIG. For example, the proxy reception registration displayed on the display of the multi-function telephone 40 is selected from the menu shown in FIG. 3, and the proxy reception registration menu shown in FIG. 4 is read out. From this substitute reception registration menu, for example, during the conference is selected by a predetermined operation, and the conference room is set as the transfer destination of the incoming message display. At this time, the extension number of the conference room is also entered. The conference room is also equipped with a multifunction telephone. As a result, the extension number of the absent response registrant and the extension number of the transfer destination conference room are stored in the main storage device 15 of the private branch exchange 1, and the proxy response message type is transferred to the voice storage device 2.

When there is an incoming call at the extension for which the substitute response is set, the exchange control processor 14 transfers and connects the incoming call to the voice port of the voice storage device 2 by the procedure shown in FIG. The extension number, the extension number of the transfer destination (meeting room) that displays the arrival of a message, and the type of incoming call (station line, leased line, relay stand, extension, ISDN line) are transferred from the exchange 1 to the voice storage device 2. .. At this time, a message corresponding to the message type, such as "I am in a meeting now" or "I am in a business trip", is sent to the sender.

When the incoming call is an extension or an ISDN line, the switching control processor is used to search the database provided in the computer peripheral device 34 by using the calling party extension number and the called party extension number of the incoming call as keywords. 14
Instructs the computer 3. When the search is completed, the computer 3 returns the search completion result to the exchange control processor 14, and the exchange control processor 14 receives the result and logically connects the voice storage device 2 and the computer 3 with the data line 4, 2 receives and stores the data for the above-mentioned incoming call from the computer. If the incoming call is an analog station line or a leased line, since there is no keyword, a default message (fixed sentence) is extracted from the database and data is sent to the voice storage device 2. The voice storage device 2 transfers the data to be displayed on the multi-function telephone from the stored data to the multi-function telephone that has registered the absence response and the multi-function telephone in the conference room by the procedure shown in FIG. Displays the message arrival message as shown in FIG. 5, for example.

Next, the extraction of a message will be described with reference to FIG. To retrieve a message, for example, the message displayed on the display of the multi-function telephone according to the procedure shown in FIG.
Select any of the several message arrival messages shown in FIG. At the same time that the selected message number is sent to the voice storage device 2 via the private branch exchange 1, voice channels are connected to the voice ports of the multifunction telephone 40 and the voice storage device 2, and the voice storage device 2 reproduces the message. I do.

[0014]

As described above, according to the present invention, various appropriate reasons for absence can be notified to the incoming call by displaying the result of the proxy response for the terminal registered with the proxy response on the destination terminal. In addition, the incoming call type and the incoming time of the message can be displayed, and the arrival of the message can be notified to an extension other than the extension registered as absent, which is also effective in dealing with an emergency.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of a control system of the present invention.

FIG. 2 is a system configuration diagram showing an embodiment of the present invention.

FIG. 3 is a diagram showing a system menu displayed on the multi-function telephone of this embodiment.

FIG. 4 is a diagram showing a proxy response registration display menu of the present embodiment.

FIG. 5 is a diagram showing a message reception display menu of the present embodiment.

FIG. 6 is a diagram showing a registration procedure of a proxy response message according to the present embodiment.

FIG. 7 is a diagram showing a proxy response procedure when an incoming call is made to a proxy response setting extension according to the present embodiment.

FIG. 8 is a diagram showing a message display procedure of the present embodiment.

FIG. 9 is a diagram showing a message retrieval procedure of the present embodiment.

FIG. 10 is a system configuration diagram of a conventional example of a voice proxy response system.

[Explanation of symbols]

 1 private branch exchange 2 voice storage device 3 computer 4 data line 5 voice line 11 time division switch 12 interface circuit 13 terminal network interface circuit 15 main storage device 16 computer interface circuit 17 voice storage device interface circuit 18 input / output bus 21 interface circuit 22 data Communication interface circuit 23 Input / output bus 24 Voice storage control processor 25 Hard disk 31 Data communication interface circuit 32 System bus 33 Main processor 34 Computer peripheral device 40 Digital multifunction telephone 50 Analog telephone 60 Analog public network 70 Private line network 80 Public ISDN network 90 Maintenance console

Claims (2)

[Claims] 1. A proxy response system in an electronic exchange that connects and accommodates a voice storage device for storing a message and a multi-function telephone having a display function, comprising a database of caller information registered in advance for each called party. A storage device having a computer, which stores registrant information including a registrant extension number and a transfer destination extension number at the time of proxy response registration; and a computer database that searches the computer database together with the type of the incoming call when the registrant receives an incoming call. A means for transferring the caller information corresponding to an incoming call from the storage device to the voice storage device; and when extracting a message message from the caller to the registrant, the message message and the caller information are retrieved. Means for displaying on the display of the multifunctional telephone, and notifies the substitute response registrant of the message message and caller information. A proxy response system characterized by the following. 2. The multi-function device according to claim 1, further comprising a proxy registration menu including a plurality of reasons for absence, and selecting and registering a corresponding reason for absence from the proxy registration menu when registering a proxy response and transmitting the data. A telephone, the electronic exchange having means for receiving this data and transferring it to the voice storage device, and the data received from the electronic exchange,
The proxy response system according to claim 1, further comprising: a voice storage device that selects a corresponding proxy response message from a plurality of proxy response messages stored in advance.