JPH0486990A - Pos system - Google Patents

Abstract

PURPOSE:To eliminate the need of separate issuance of a detailed purchase statement by providing a printing means which prints the detailed purchase statement which is used as a base for calculating a rebating point when a service ticket with the rebating point printed is issued. CONSTITUTION:When a customer who wants to receive a service ticket inserts his member card into the card inserting port 9 of a store monitor 6, the monitor 6 calls the data file of a member number printed on the card from a customer data file and stores the called data file in the register of a RAM 19. Then the monitor 6 displays the member number, name, and service point on an operating and displaying section 8 together with an operation guide. When the customer touches key '1' for issuing service ticket with detailed purchase statement according to the displayed operation guide, the monitor 6 issues the service ticket with detailed purchase statement. At the time of issuing the service ticket, a perforation for separation is provided at the boundary between the statement and service ticket sections.

Description

[Detailed Description of the Invention] "Industrial Application Field"
The present invention relates to point-of-sale information management systems, and particularly relates to POS systems equipped with in-store monitors for customer management.

"Prior Art" In the past two to three years, customer management systems have been adopted by many stores in POS systems and have been well received.

Recently, there are various variations in the implementation methods of rebate services, etc., but the basics for smooth customer management are: -Memorize member identification data (membership number) for customers who wish to become members. Issue membership cards; ■ Ask customers who are members to present their membership cards when they shop; aggregate and store purchase history data for each member; ■ Rebate services based on purchase results to customers. It is made up of the following contents.

By adopting such a system,
Customers who become members can receive even better services. On the other hand, stores can provide new services, differentiate themselves from other stores, improve their ability to attract customers, and secure regular customers.

In addition, by aggregating members' purchase performance data in various ways, stores can obtain data such as "sales by gender,""sales by age," and "sales by region" by hour, day of the week, and month. This makes it possible to obtain a variety of data that is more useful for store management than before.

By the way, in the early customer management systems, the purchase performance data of each member was aggregated every fixed period (for example, one month or three months), and service coupons were issued according to the total amount (service coupons were issued at the time of shopping). , and the points will be divided and discounted). The service ticket was issued by mail along with the customer's purchase statement within the above-mentioned period.

``Problem to be solved by the invention'' However, with this method, customers have to bring the mailed service coupon with them when shopping, which is troublesome to manage, and also requires the use of service points to some extent. Even if you want to use the service, service tickets are mailed to you regularly, so you may have to accumulate multiple tickets.

Therefore, in order to solve these drawbacks, the present applicant has developed a ticket issuing machine for customer management system (Japanese Patent Application Laid-Open No. 2-1483
(see Publication No. 75) was developed.

With this ticket issuing machine for the customer management system, customers who are members can now freely obtain service tickets by operating them themselves when they need them. This eliminates the need to bring a service ticket with you to the store, and also eliminates the need to collect and store multiple service tickets.

However, this conventional ticket issuing machine for a customer management system was used only for issuing service tickets, and purchase history statements were sent to customers by mail as before. Therefore, for the store side, the process of mailing the purchase statement to the customer (
(Addressing, inserting envelopes, shipping, etc.) was a hassle and a big burden.

This invention was made in view of the above points, and is a POS system that solves the above-mentioned conventional problems by effectively utilizing an in-store monitor (ticket issuing machine) for customer management.
The purpose is to provide a system.

"Means for Solving the Problem" This invention provides a PO system equipped with a ticket issuing machine for a customer management system that issues service tickets on which rebate points are printed to members.
The S system is characterized in that the ticket issuing machine is equipped with a printing means for printing the purchase history details that are the basis for calculating the rebate points.

Further, a printing designating means may be provided for designating whether or not to print the purchase history details when issuing a service ticket.

Further, a perforation for separation may be provided between the rebate point number printed portion and the purchase history details printed portion of the paper on which the rebate points and the purchase history details are printed.

"Operation" According to the above configuration, by printing the purchase history details in addition to printing the rebate points, there is no need to separately send the purchase history statement to the customer. In addition, since the purchase history details are printed at the same time as the rebate points, it is possible to judge on the spot whether the rebate points are correct or not. In addition, since the purchase details can be printed out when necessary, it becomes easier to use for filling in and checking household account books and pocket money books.

Furthermore, by creating a perforation between the rebate points printed portion and the purchase history details printed portion, they can be easily separated. Therefore, each can be managed separately.

"Embodiments" Hereinafter, embodiments of the present invention will be described with reference to the drawings.

◇ FIG. 6 is a block diagram showing a schematic configuration of a POS system which is an embodiment of the present invention. In this diagram,
l is the store controller, 2M is the parent ECR (electronic cash register parent machine), 2S, 2S... are the child ECRs (
It is a slave machine of an electronic cash register). Each 1,000 ECR 2M and 2S is equipped with a magnetic card league for reading the membership number from the membership card. For parent ECR2M,
The Kyoko ECRs 25, 2S, . . . are connected, and the purchase data inputted by itself and the Kyoko ECRs 25, 2S, . . . are aggregated and registered through online real-time processing. Here, the purchase data also includes purchase data for each membership number. The day's total data collected in the parent ECR 2M is sent from the parent ECR 2M to the store controller through a link process after the end of business. The store controller 1 controls each of the display device 3, printer 4, external memory 5, and in-store monitor for customer management (ticket issuing machine for customer management system) 6.

The external memory 5 includes a total file that stores various types of total data sent from the parent ECR2M to the store controller through processing, and a PLU file that stores price and product name data for each product. Contains customer data files, etc.

Here, the customer data file is composed of an information data file 7a and a performance data file 7b, as shown in FIG. 7(a). The information data file 7a is a file in which member information is stored, and as shown in FIG. ” and “telephone number” are respectively stored. In this case, the member information is fixed length data. Note that these data are stored by inputting the data of the membership application form filled out by the customer from the keyboard of the store controller l. On the other hand, the performance data file 7b is a file in which the purchase status of each member is stored, and for each member (for each member number), as shown in FIG. , "cumulative amount of service target", "service points", and "purchase details" are stored, respectively. In this case, the purchase status is variable length data. Further, the "purchase details" specifically includes a "purchase date" and a "purchase amount" as shown in FIG. Furthermore, these data are
The store controller 1 receives various aggregated data aggregated by the parent ECR 2M in online real-time processing through batch processing, and stores the data by updating the performance data file periodically (for example, at the end of the day's work).

The customer data file is transferred to the customer management in-store monitor 6 and stored in the memory of the monitor 6 at the start of the day's work. That is, in the case of this embodiment, even if a customer makes a purchase on that day, a service ticket will not be issued for that purchase, but a service ticket will be issued based on the past performance.

◇ Next, FIG. 1 is a perspective view showing the appearance of the in-store monitor 6 for customer management. In this figure, 6a is the in-store monitor 6.
is the main body of An operation/display section 8 is provided on the front side of the main body 6a. This operation/display unit 8 has a touch panel stacked on the front of a liquid crystal display.
Data can be displayed and entered on the same screen. The liquid crystal display performs various displays using a 480x200 dot display. Here, FIG. 2 shows an example of a display displayed on a liquid crystal display. On the other hand, the touch panel
When an operator touches the transparent panel on the top of the liquid crystal display, the position of the touch is detected and input. Returning to FIG. 1, 9 is a card insertion slot into which a magnetic card owned by each member is inserted. IO is a service ticket issuing port. A service ticket and purchase history statement are issued from this service ticket issuing port IO. Here, FIG. 3 shows an example of a service ticket and a purchase history statement. In this case, as shown in the figure, the service ticket and the purchase history statement are attached to one sheet, and the upper purchase history detail section and the lower service roll section can be separated by perforations.

◇ Next, FIG. 4 is a block diagram showing the electrical configuration of the above-mentioned in-store monitor 6 for customer management. In this diagram,
11 is a CPU (central processing unit) that controls each part of the device. This CPU 1 includes a liquid crystal display 8a, a touch panel 8b, a thermal printer 12, a card reader 13, a display control section 14, a touch panel control section 15, respectively.
, a printer control section 16, and a card league control section 17. Note that the liquid crystal display 8a and the touch panel 8b constitute the operation/display section 8 shown in FIG. Connected to the CPU II are a ROM 18 that stores a program indicating the execution procedure of the CPU II, and a RAM 19 that temporarily stores various data. R
The OM 18 has an area where a control program indicating display, printing, issuing processing, etc. is stored, and an area (character generator) where patterns of letters, numbers, symbols, etc. are stored. Further, the RAM 19 has a working area in which various flags, registers, and print/display buffers are secured, and an area for customer data files (see FIG. 7).

Returning to FIG. 1, the thermal printer 12 has a service ticket (
A thermal head that performs dot printing, a shift register that stores data for one dot line and supplies it to the thermal head, and moves the paper one dot line at a time. It has a stepping motor that allows printing of arbitrary characters, numbers, and images on paper. The printed service ticket and purchase history statement are issued from the service ticket issuing port 10 (see FIG. 1). On the other hand, the cart reader 13 reads magnetic data from the magnetic storage part of a magnetic card. In this example, the card reader 13 reads the membership number ( It reads magnetic tape).

◇Next, the ticket issuing processing procedure by the CPU II and the member will be explained with reference to the flowchart shown in FIG.

When the power switch of the in-store monitor 6 for customer management is turned on, an initial process is executed to bring the state of the device to the initial state. After performing the initial processing, the monitor 6 communicates with the store controller l, receives the customer data file from the store controller l, and
Store in RAM+9. Next, a guide screen will be displayed on the liquid crystal display 8a of the display/display section 8, for example, ``A service ticket will be issued.''

A message such as "Please insert your cart into the card insertion slot" is displayed (Step SP I).

Next, proceeding to step SP2, when a customer who wishes to issue a service ticket inserts his/her membership cart into the card slot 9 of the in-store monitor 6, the monitor 6 detects the insertion of the card, and the card league The feed mechanism is operated to feed the card inside. During this feeding process, a magnetic head (path shown) reads the stored contents of the card (that is, the membership number). After reading the membership number, the card is ejected from the card insertion slot 9 (step 5P3).

Next, the customer management in-store monitor 6 reads the data file of the member number from the customer data file based on the member number read in step SP3, and stores it in the register of the RAM 19. Next, in the recalled data,
"membership number", rname j, and "service score" are displayed together with an operation guide (step SP5, see FIG. 2 for a display example). Note that after this display is performed, if the following operations are not performed within a certain period of time, step SP
Return to I.

Now, the customer looks at the displayed operation guide and says,
Select and touch the desired number from 2JJ3J. In this case, (a) If you wish to issue a purchase history detailed service ticket, select "l",
touch.

(b) If you only wish to issue service tickets, select "2"
Select and touch.

(c) If you do not wish to issue a service ticket, that is,
If you want to check the service points that the customer or you currently have, select and touch "3" (Step 5P5).

Here, if the customer desires to issue a purchase history detailed service ticket and touches "1" (step SP6.7), the process advances to step SP+2, and the customer management in-store monitor 6 issues a purchase history detailed service ticket. Issue tickets. In this case, a perforation for separation is made at the boundary between the details part and the service ticket part.

The process then proceeds to step 5P14, where the in-store monitor 6 updates the customer data file in its own RAM 19. That is, the aggregated data of the members who issued service tickets is cleared. At this time, the customer data file stored in the external memory 5 of the store controller 1 is also updated by real-time or batch processing. When these updates are completed, the process returns to step SP1.

On the other hand, if the customer only wishes to issue a service ticket and touches "2" (step SP8.9), step 5PI
3, the customer management in-store monitor 6 only issues service tickets. After issuing this service ticket, step 5P
Proceed to I4.

In addition, if the customer does not wish to issue a service ticket but wishes to confirm the service points he/she currently has, after confirming this, touch "3" (step S
P 10.11). As a result, nothing is done and the process returns to step SPI.

In addition, in the above embodiment, a magnetic card is used as the membership card, but the present invention is not limited to this, and for example, a barcode card may be used.

Further, in the above embodiment, the purchase history details could only be printed together with the issuance of the service ticket, but it may be configured such that only the purchase history details can be printed.

Furthermore, the type of printer used to print the service ticket and purchase history statement, its printing format, and the operating procedure for issuing printouts are not limited to those in the embodiment.

Further, in the above embodiment, it is not possible to issue a service ticket with only the desired number of points printed out of the number of points owned, or it may be possible to print a service ticket with the desired number of points.

Furthermore, in the above embodiment, the aggregated data is transferred from the parent ECR2M to the store controller 1 by batch processing, but it is possible to transfer the data by using a portable storage medium such as a floppy disk or an IC card. Transfer may also be performed.

In addition, in the above embodiment, since the customer data was processed in batches, only the data up to the previous day could be printed, but the customer data file was configured to be updated through online real-time processing, and the Data immediately before ticket issuance may be printed, or service points may be calculated based on that data. in this case,
The system is configured as shown in FIG. 8, and the store controller I updates customer data files online in real time. In this case, when the membership card is inserted into the in-store monitor 6 and the membership number is read, the monitor 6 requests the data of the membership number from the store controller l, and based on that data, purchase details and service coupons are issued. Performs ticketing processing.

"Effects of the Invention" As explained above, according to the POS system of the present invention, the ticket issuing machine for the customer management system issues a service ticket with the rebate points printed on it, and also records the purchase history details, which are the basis for calculating the rebate points. Since the issuance can also be performed at the same time, the effects described below can be obtained.

■ Since the in-store monitor 6 for customer management prints out the purchase history details, there is no need to separately print out the purchase history details and send them to the customer as in the prior art.

■ Since the purchase history details can be printed at the same time as the service ticket, it is possible to judge on the spot whether the rebate points are correct or not.

■ You can print purchase details immediately when needed, so
Easy to use for entering and checking household account books and pocket money.

Furthermore, since it is possible to specify whether or not to print the purchase history details, it is possible to prevent the purchase history details from being printed when they are not required.

Furthermore, by creating a perforation at the boundary between the rebate points printed portion and the purchase history details printed portion of the printing paper, each portion can be managed separately.

[Brief explanation of the drawing]

Fig. 1 is a perspective view showing an in-store monitor for customer management used in a POS system that is an embodiment of the present invention, and Fig. 2 is an example of the display displayed on the operation/display section of the in-store monitor for customer management. 3 is a diagram showing an example of a service ticket and purchase history statement issued by the in-store monitor for customer management, and FIG. 4 is a block diagram showing the electrical configuration of the in-store monitor for customer management. Fig. 5 is a flowchart for explaining the operation of the in-store monitor for customer management, Fig. 6 is a block diagram showing the schematic configuration of the POS system, and Fig. 7 shows the contents of the customer data file used in the POS system. FIG. 8 is a schematic diagram showing a part of a PCl5 system which is an application example of the embodiment of the present invention. ■...Store controller, 2M...Parent ECR, 2S, 2S...
...Child ECR. 5...External memory, 6...In-store monitor for customer management, 7a...Information data file, 7b...
・Achievement data file (7a and 7b constitute customer management data file)
, 8...Operation/display unit, 9...Card insertion slot, 10...Service ticket issuing slot, 11...C
P.U. 12...Thermal printer, 16...Printer control unit, 18...ROM (11 and 18 constitute print designation means), l9.
. . . RAM (7a, 7b, 11.12, 1.6, 18.19 constitute printing means).

Claims (3)

[Claims] (1) In a POS system equipped with a ticket issuing machine for a customer management system that issues service tickets with printed rebate points to members, printing that prints purchase history details, which are the basis for calculating the rebate points, on the ticket issuing machine. A POS system characterized by being equipped with means. 2. The POS system according to claim 1, further comprising printing designation means for designating whether or not to print the purchase history details when issuing a service ticket. (3) A perforation for separation is provided between the rebate point number printed portion and the purchase history details printed portion of the paper on which the rebate points and the purchase history details are printed. 2. POS system as described in any of the sections.