JPH046148B2 - - Google Patents
Info
- Publication number
- JPH046148B2 JPH046148B2 JP59215008A JP21500884A JPH046148B2 JP H046148 B2 JPH046148 B2 JP H046148B2 JP 59215008 A JP59215008 A JP 59215008A JP 21500884 A JP21500884 A JP 21500884A JP H046148 B2 JPH046148 B2 JP H046148B2
- Authority
- JP
- Japan
- Prior art keywords
- reception
- exchange
- call
- subscriber
- line
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
- 230000005540 biological transmission Effects 0.000 claims description 12
- 238000004891 communication Methods 0.000 description 14
- 238000010586 diagram Methods 0.000 description 6
- 238000012545 processing Methods 0.000 description 6
- 238000000034 method Methods 0.000 description 4
- 238000013519 translation Methods 0.000 description 4
- 230000004308 accommodation Effects 0.000 description 3
- 101000864098 Homo sapiens Small muscular protein Proteins 0.000 description 1
- 102100029873 Small muscular protein Human genes 0.000 description 1
- 238000007796 conventional method Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- 238000012544 monitoring process Methods 0.000 description 1
- 230000004044 response Effects 0.000 description 1
- 230000008054 signal transmission Effects 0.000 description 1
- 230000002123 temporal effect Effects 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/60—Semi-automatic systems, i.e. in which the numerical selection of the outgoing line is under the control of an operator
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Sub-Exchange Stations And Push- Button Telephones (AREA)
Description
【発明の詳細な説明】
[産業上の利用分野]
本発明は複数のオペレータ受付台に対し、単一
の加入者番号を発信することにより着信できるよ
うにした受付台着信制御方式に関する。DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a reception console reception control system that allows calls to be received by transmitting a single subscriber number to a plurality of operator reception consoles.
[従来の技術]
従来の電話交換局接続システムを第7図に示
す。第7図において、1,2は交換機、11,1
2……は交換機2に収容されているオペレータ受
付台、21,22……は複数の受付回線で、受付
台との1対1の対応は不要である。30はPBX
受付台で通常は代表番号を有し複数の接続線3
1,32……を有する。41,42……は一般加
入者で個別に交換機1,2と接続され、各個に加
入者番号を有する。今、交換機1の加入者41が
交換機2に収容されているオペレータ受付台を呼
出すとき、特殊番号(特番と通称している)をダ
イヤルすると、複数本の専用線5を介して交換機
2を起動して、並列接続されている受付台11,
12……に着信するから、オペレータはその何れ
かで受付けをする。専用線5・受付回線21,2
2……・受付台11,12……相互の数に特別の
関係はないが、交換機2の中央制御装置(図示せ
ず)が着信のある毎に受付台に例えばランプ表示
する。そのためオペレータが順次に受付応答をし
て行く。加入者41が加入者42を呼出すとき
は、公衆通信回線4を介して呼出しを行い、若し
回線4が全使用中のときは、迂回回線6により中
継交換機3を介して呼出し接続がなされる。[Prior Art] A conventional telephone exchange connection system is shown in FIG. In Fig. 7, 1 and 2 are switchboards, 11 and 1
2... is an operator reception desk housed in the exchange 2, and 21, 22, . . . are a plurality of reception lines, and one-to-one correspondence with the reception desk is not necessary. 30 is PBX
At the reception desk, there are usually multiple connection lines 3 with a representative number.
It has 1,32... 41, 42, . . . are general subscribers that are individually connected to exchanges 1 and 2, and each has its own subscriber number. Now, when the subscriber 41 of the exchange 1 calls the operator desk housed in the exchange 2, he dials a special number (commonly called a special number), and the exchange 2 is activated via the multiple dedicated lines 5. and the reception desk 11 connected in parallel,
Since the call arrives at 12..., the operator accepts the call at one of them. Dedicated line 5/reception line 21, 2
2... Reception desks 11, 12... Although there is no particular relationship between the numbers, the central control device (not shown) of the exchange 2 displays, for example, a lamp on the reception desk each time there is an incoming call. Therefore, the operator responds sequentially. When the subscriber 41 calls the subscriber 42, the call is made via the public communication line 4, and if the line 4 is fully in use, the call is connected via the trunk exchange 3 using the detour line 6. .
[発明が解決しようとする問題点]
第7図に示す従来のシステムはオペレータ受付
台用の専用回線5が公衆通信回線4とは、別個に
設けられていて、それぞれの呼量(トラヒツク
量)に応じた回線数を設けるため、設備費が高く
ついた。更に専用回線5が異常輻輳となる程接続
要求があつた場合、公衆通信回線4には空回線が
あつても、受付台着信はできない。逆に公衆通信
回線4と迂回回線6が塞つて、専用回線5に空が
あつても公衆通信呼を伝送することができない。[Problems to be Solved by the Invention] In the conventional system shown in FIG. 7, a dedicated line 5 for the operator reception desk is provided separately from the public communication line 4, and each call volume (traffic volume) is Equipment costs were high because the number of lines needed to be installed was high. Furthermore, if there are so many connection requests that the dedicated line 5 becomes abnormally congested, calls cannot be received at the reception desk even if there is an empty line on the public communication line 4. Conversely, even if the public communication line 4 and detour line 6 are blocked and the dedicated line 5 is free, public communication calls cannot be transmitted.
また交換ネツトワーク網内に数字を再送する機
能がなく、台着信用の特番をダイヤル受信し、方
路を決定するような場合には、専用の回線がくく
りつけとなつてしまう欠点があつた。 In addition, there was no function to retransmit numbers within the exchange network, and when a special number for incoming calls was dialed and the route was determined, a dedicated line was tied up. .
[問題点を解決するための手段]
前述の問題点を解決するため本発明の採用した
手段は、複数のオペレータ受付台を備えた交換機
において、前記オペレータ受付台の各受付回線を
並列接続させるインタフエースを備え、前記イン
タフエースを介して一本の多重化された伝送回線
に接続し、前記伝送回線を交換機の時分割スイツ
チに接続してなり、前記伝送回線に対して一般加
入者と同様な加入者番号を付与し、一方、前記交
換機の制御装置に、加入者番号受信により一般加
入者着信か前記オペレータ受付台着信かを判別す
る判別手段を備え、前記交換機に着信呼がある
と、前記判別手段により前記オペレータ受付台着
信呼か加入者着信かを判別し、前記着信呼が前記
オペレータ受付台着信呼であるときに、前記伝送
回線を介して前記複数のオペレータ受付台全てに
着信表示させ、前記着信呼に応答したオペレータ
受付台と前記着信呼とを接続することである。[Means for Solving the Problems] In order to solve the above-mentioned problems, the present invention employs an interface that connects each reception line of the operator reception desks in parallel in an exchange equipped with a plurality of operator reception desks. Ace is connected to one multiplexed transmission line via the interface, and the transmission line is connected to a time division switch of the exchange, and the transmission line is connected to the transmission line in the same way as a general subscriber. A subscriber number is assigned to the exchange, and the control device of the exchange is provided with a determining means for determining whether the call is received from a general subscriber or the operator reception desk based on reception of the subscriber number, and when an incoming call is received at the exchange, the The determining means determines whether the incoming call is an incoming call to the operator reception desk or a subscriber, and when the incoming call is an incoming call to the operator reception desk, the incoming call is displayed on all of the plurality of operator reception desks via the transmission line. , connecting the incoming call to an operator reception desk that answered the incoming call.
[作用]
受付台の受付回線に1つの加入者番号が付与さ
れているから、加入者は1つの加入者番号を発信
するのみで、受付台の何れかと通話ができる。そ
のとき受付回線への着信に公衆通信回線を使用し
て行われる。また迂回回線を経由する接続も可能
となるから受付台がビジーとなることが少ない。[Operation] Since one subscriber number is assigned to the reception line of the reception desk, the subscriber can talk to any one of the reception desks by simply dialing one subscriber number. At that time, a public communication line is used to receive the call to the reception line. Furthermore, since connections can be made via detour lines, the reception desk is less likely to be busy.
[実施例]
第1図は本発明の一実施例の構成を示し、第7
図と対応している。第1図において1,2は交換
機、3は中継交換機、4は公衆通信回線、6は迂
回回線、11,12……はオペレータ受付台、2
0はインタフエースでオペレータ受付台11,1
2……を互いに並列接続させるもの、21は単一
本の受付台の受付回線で例えばPCM回線のよう
に時分割多重化されたもの、41,42……は一
般加入者を示す。受付回線21には加入者番号が
付与され、図示しない交換機の中央制御装置メモ
リに登録しておく。一般加入者41から受付台1
1,12……を呼出すとき、前記加入者番号を発
信すると、その番号は一般加入者を呼出すことと
変わりないから、公衆通信回線4を経て、交換機
2に達する。交換機2では後述するように、一般
加入者への着信と、受付台着信とを区別して処理
し、受付台着信をさせる。若し公衆通信回線4が
塞の状態であれば、迂回回線6を使用し中継交換
機3を経て交換機2へ着信できる。第2図は交換
機2における中央処理装置とメモリの処理として
メモリの部分を示す図である。即ち受信ダイヤル
信号を番号レジスタ51により一旦格納し、次に
メモリの翻訳テーブルTR52によりダイヤル番
号に対応する着信端末の収容位置を抽出する。例
えばレジスタの番号のうち上位2桁が“OX”の
とき特番であるとし、後述するように処理する。
若し“9X”のとき一般加入者であるから、その
ときの該当端末収容位置を収容位置レジスタ53
に一旦収容し、次いでその番号によりクラステー
ブルTERM54を調べる。所定の個所STには端
末の種別・ダイヤル/プツシユホン・レベルなど
が格納されているからそれを読出す。第3図はこ
のときの中央制御装置プロセツサの動作フローチ
ヤートを示している。ステツプで呼着信を知
り、で翻訳テーブルTRを索引する。受付台受
信で若し特番着信を併用することを構成した場合
を考えステツプを設けている。特番でないとき
ステツプに進みテーブルTERM54を索引し、
ステツプにおいて「ST」の内容を調べる。ST
の当初が“1”のとき受付台着信、“0”のとき
一般加入者着信のように定めておけば、ステツプ
との何れかへ進む。は一般加入者着信と
し、は全受付台着信とし台にランプ表示する。
なおステツプにおいて特番であつたときはステ
ツプに直ぐ進む。は待ち状態(先着順に待ち
行列へつなげて行くこと)とし発信者へ呼出音を
返送する。全受付台が話中であつても待ち状態と
し、発信者にRBT(呼出音)を送出する。これは
オペレータが次々と応答しているから、たとえ全
話中となつても間もなく受付可能となる確率が高
いからである。ステツプは台応答監視を、は
台応答したかどうかを調べるステツプを示す。
に進み応答した受付台の一台とパス接続し、に
おいて通話する。[Embodiment] FIG. 1 shows the configuration of an embodiment of the present invention, and FIG.
It corresponds to the figure. In Fig. 1, 1 and 2 are exchanges, 3 is a relay exchange, 4 is a public communication line, 6 is a detour line, 11, 12... are operator reception desks, 2
0 is the interface and operator reception desk 11,1
2... are connected in parallel to each other, 21 is a reception line of a single reception desk which is time-division multiplexed, such as a PCM line, and 41, 42... are general subscribers. A subscriber number is assigned to the reception line 21 and is registered in the central controller memory of the exchange (not shown). General subscriber 41 to reception desk 1
When calling 1, 12, . . . , the subscriber number is the same as calling a general subscriber, so it reaches the exchange 2 via the public communication line 4. As will be described later, the exchange 2 processes incoming calls to general subscribers and incoming calls to the reception desk separately, and allows calls to be received at the reception desk. If the public communication line 4 is blocked, calls can be received at the exchange 2 via the relay exchange 3 using the detour line 6. FIG. 2 is a diagram showing the central processing unit and memory portion of the exchange 2 as part of the processing of the memory. That is, the received dial signal is temporarily stored in the number register 51, and then the accommodation position of the receiving terminal corresponding to the dialed number is extracted using the translation table TR52 in the memory. For example, if the upper two digits of the register number are "OX", it is considered a special number, and is processed as described below.
If it is "9X", it is a general subscriber, so the corresponding terminal accommodation position at that time is stored in the accommodation location register 53.
, and then check the class table TERM54 using that number. The terminal type, dial/push phone, level, etc. are stored in a predetermined location ST and are read out. FIG. 3 shows a flowchart of the operation of the central controller processor at this time. Step recognizes the incoming call and indexes the translation table TR. Steps are provided in consideration of the case where reception desk reception is configured to be used in combination with special number reception. If it is not a special number, proceed to step and index table TERM54,
Check the contents of "ST" in step. ST
If the initial value of ``1'' is set as ``1'', the reception desk receives a call, and ``0'' is set as ``0'', that the call is received by a general subscriber, and then the process proceeds to one of the steps. indicates that the call is received by a general subscriber, and indicates that the call is received by all reception desks, and a lamp is displayed on the terminal.
Note that if a special number is found in the step, the process proceeds immediately to the step. is placed in a waiting state (connected to a queue on a first-come, first-served basis) and returns a ring tone to the caller. Even if all reception desks are busy, the system remains in standby mode and sends an RBT (ring tone) to the caller. This is because operators are responding one after another, so even if all calls are busy, there is a high probability that the call will become available soon. The step indicates the step of monitoring the vehicle response and checking whether or not the vehicle has responded.
Proceed to , establish a path connection with one of the reception desks that responded, and make a call.
次に第4図以降に交換機信号経路を示す。第4
図〜第6図において、
11,12……はオペレータ受付台、
20はインタフエースINF、
21は受付回線でここではPCM伝送によるも
の
61は空間分割スイツチSSW、
62は1次時分割スイツチPTSW、
63は信号受信メモリRSM、
64は2次時分割スイツチSTSW、
65は信号発信メモリSSM、
66は信号受信分配装置SRD、
67は2次多重化装置SMPX、
68は2次分配装置SDMPX、
69はトーン発生装置TNG、
70は中央制御装置CC、
71はフレームメモリFM、
72は主メモリMM、
73は加入者線集線時分割スイツチLTSW、
74は着信トランクICT、
75は回線処理プロセツサCPU、
76は発信トランクOGT、
77,78はデイジタルターミナルDT、
を示す。受付台のデイジタルターミナル77と、
交換機2のデイジタルターミナル78間はPCM
チヤネルとし、複数のタイムスロツトで構成され
る。そのチヤネルと受付台とは予め順序番号の対
応がなされている。 Next, FIG. 4 and subsequent figures show exchange signal paths. Fourth
In Figures to Figure 6, 11, 12... are operator reception desks, 20 is an interface INF, 21 is a reception line that uses PCM transmission here, 61 is a space division switch SSW, 62 is a primary time division switch PTSW, 63 is a signal reception memory RSM, 64 is a secondary time division switch STSW, 65 is a signal transmission memory SSM, 66 is a signal reception distribution device SRD, 67 is a secondary multiplexing device SMPX, 68 is a secondary distribution device SDMPX, 69 is Tone generator TNG, 70 central controller CC, 71 frame memory FM, 72 main memory MM, 73 subscriber line concentrator time division switch LTSW, 74 incoming trunk ICT, 75 line processing processor CPU, 76 Outgoing trunk OGT, 77 and 78 indicate digital terminals DT. Digital terminal 77 at the reception desk,
PCM between digital terminals 78 of exchange 2
channel, consisting of multiple time slots. The channel and the reception desk are associated in advance with sequence numbers.
第4図においてまず交換機2へのダイヤル信号
が着信トランクICT74を経て、集線時分割スイ
ツチLTSW73、1次時分割スイツチPTSW6
2、信号受信メモリRSM63、信号受信分配装
置SRD66から中央制御装置CC70まで到達す
る(ルートと示す)。このダイヤル信号を第3
図により処理して受付台着信と一般加入者着信と
を区別する。受付台着信であることを判断すると
中央制御装置CCはルートにより受付台11,
12……へ着信させ、表示ランプを点灯する。こ
の処理中に他の加入者からの着信要求があつたと
き、中央制御装置CCは待合せ行列にリンクし表
示ランプ点灯を付加する。またルートによりト
ーン発生装置69から待合せ中を示す呼出音を発
信回線へ送出する。 In FIG. 4, the dial signal to the exchange 2 first passes through the incoming trunk ICT 74, passes through the concentrating time division switch LTSW 73, and the primary time division switch PTSW 6.
2. The signal reaches the central control unit CC70 from the signal reception memory RSM63 and the signal reception distribution device SRD66 (shown as route). This dial signal is the third
Processing is carried out according to the diagram to distinguish between incoming calls from reception desks and incoming calls from general subscribers. When determining that the call has arrived at the reception desk, the central controller CC sends the call to the reception desk 11,
12... and lights up the display lamp. During this process, when an incoming call request is received from another subscriber, the central controller CC links to the waiting queue and lights up an indicator lamp. Also, depending on the route, the tone generator 69 sends out a ringing tone indicating that a meeting is in progress to the originating line.
第5図においてルートで示すように受付台が
応答したとき、中央制御装置CCへ通知される。
これはPCM回線の特に制御チヤネルを使用して
行う。 When the reception desk responds as indicated by the route in FIG. 5, the central control unit CC is notified.
This is done using the control channel of the PCM line.
第6図において通話路が設定される。即ちルー
トにより受付台から空間分割スイツチSSW6
1を経て、通信回線または発信加入者への通話路
の一方が設定され、また発信加入者から空間分割
スイツチSSW61を経て2次分配装置SDMPX
68から、時分割スイツチLTSW73を経て受
付台への通話路の他方が設定される。 In FIG. 6, a communication path is established. That is, depending on the route, from the reception desk to the space division switch SSW6
1, one of the communication lines or the call path to the originating subscriber is set up, and from the originating subscriber via the space division switch SSW61, the secondary distribution device SDMPX
68, the other side of the communication path to the reception console is set up via the time division switch LTSW73.
[発明の効果]
このようにして本発明によると、加入者が警察
を呼ぶ緊急通話のときなど、オペレータ受付台へ
の通話のとき、一般加入者と同様の1つの加入者
番号を送出すると、その信号は公衆通信回線を介
して受付台へ着信できるから、途中の回線が塞の
場合は迂回回線を利用することもできる。そのた
め、従来と比較してオペレータ受付台への伝送回
線数を削減しても同様な通話が出来て、なお伝送
回線として専用回線を特に準備する必要がなく交
換機としても翻訳テーブル処理用のプログラムが
増加する程度で設備費は安価で良い。[Effects of the Invention] Thus, according to the present invention, when a subscriber makes an emergency call to call the police, etc., when making a call to the operator reception desk, when the subscriber sends out one subscriber number similar to that of a general subscriber, The signal can arrive at the reception desk via a public communication line, so if the line on the way is blocked, a detour line can be used. Therefore, the same call can be made even if the number of transmission lines to the operator reception desk is reduced compared to the conventional method, and there is no need to prepare a dedicated line as a transmission line, and the program for processing the translation table can be used as an exchange. As long as the amount increases, the equipment cost will be low.
第1図は本発明の一実施例の構成を示す図、第
2図は第1図中交換機2におけるメモリ部分の処
理を示す図、第3図は第1図中交換機2における
中央制御装置の動作フローチヤート、第4図〜第
6図は第1図中交換機2における動作信号経路の
時間的変化を示す図、第7図は従来の受付台着信
を説明する図である。
1,2……交換機、3……中継交換機、4……
公衆通信回線、5……専用線、6……迂回回線、
11,12……オペレータ受付台、20……イン
タフエース、21,22……受付回線、41,4
2……一般加入者、52……翻訳テーブル、53
……クラステーブル、70……中央制御装置。
FIG. 1 is a diagram showing the configuration of an embodiment of the present invention, FIG. 2 is a diagram showing the processing of the memory part in the exchange 2 in FIG. The operational flowcharts of FIGS. 4 to 6 are diagrams showing temporal changes in the operating signal path in the exchange 2 in FIG. 1, and FIG. 7 is a diagram illustrating the conventional reception desk receiving a call. 1, 2...exchange, 3...relay exchange, 4...
Public communication line, 5... Dedicated line, 6... Detour line,
11, 12... Operator reception desk, 20... Interface, 21, 22... Reception line, 41, 4
2... General subscriber, 52... Translation table, 53
...Class table, 70...Central control unit.
Claims (1)
いて、 前記オペレータ受付台の各受付回線を並列接続
させるインタフエースを備え、 前記インタフエースを介して一本の多重化され
た伝送回線に接続し、 前記伝送回線を交換機の時分割スイツチに接続
してなり、 前記伝送回線に対し一般加入者と同様な加入者
番号を付与し、 一方、前記交換機の制御装置に、加入者番号受
信により一般加入者着信か前記オペレータ受付台
着信かを判別する判別手段を備え、 前記交換機に着信呼があると、前記判別手段に
より前記オペレータ受付台着信呼か加入者着信か
を判別し、前記着信呼が前記オペレータ受付台着
信呼であるときに、前記伝送回線を介して前記複
数のオペレータ受付台全てに着信表示させ、 前記着信呼に応答したオペレータ受付台と前記
着信呼とを接続すること を特徴とする受付台着信制御方式。[Scope of Claims] 1. An exchange equipped with a plurality of operator reception desks, comprising an interface that connects each reception line of the operator reception desk in parallel, and a single multiplexed transmission line via the interface. , the transmission line is connected to a time division switch of an exchange, a subscriber number similar to that of a general subscriber is assigned to the transmission line, and a control device of the exchange is configured to receive a subscriber number. a discriminating means for discriminating whether an incoming call is from a general subscriber or the operator reception desk, and when an incoming call is received at the exchange, the discriminating means determines whether the call is an incoming call from the operator reception desk or a subscriber; When the call is an incoming call at the operator reception desk, the incoming call is displayed on all of the plurality of operator reception desks via the transmission line, and the operator reception desk that answered the incoming call is connected to the incoming call. Features a reception desk incoming call control system.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP21500884A JPS6199452A (en) | 1984-10-13 | 1984-10-13 | Attendant board incoming control system |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP21500884A JPS6199452A (en) | 1984-10-13 | 1984-10-13 | Attendant board incoming control system |
Publications (2)
Publication Number | Publication Date |
---|---|
JPS6199452A JPS6199452A (en) | 1986-05-17 |
JPH046148B2 true JPH046148B2 (en) | 1992-02-04 |
Family
ID=16665181
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP21500884A Granted JPS6199452A (en) | 1984-10-13 | 1984-10-13 | Attendant board incoming control system |
Country Status (1)
Country | Link |
---|---|
JP (1) | JPS6199452A (en) |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
FR2661298B1 (en) * | 1990-04-23 | 1992-06-12 | Cit Alcatel | METHOD AND DEVICE FOR RETURNING TO A NORMAL LINK AFTER USE OF A BACKUP LINK IN A DATA TRANSMISSION SYSTEM. |
-
1984
- 1984-10-13 JP JP21500884A patent/JPS6199452A/en active Granted
Also Published As
Publication number | Publication date |
---|---|
JPS6199452A (en) | 1986-05-17 |
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Legal Events
Date | Code | Title | Description |
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LAPS | Cancellation because of no payment of annual fees |