JPH04349750A - Message recording service system - Google Patents

Abstract

PURPOSE:To save a time when a holding 2nd subscriber is in a hurry by leaving a message to a 1st subscriber having been busy initially and subject to holding. CONSTITUTION:When a call comes from a subscriber C to a subscriber A while the subscriber A to which the arrival of a call during its busy state is allowed is in busy with the subscriber B and when the subscriber B is subject to holding, a central controller 5 identifies it that a special number entered from the subscriber B is used for message recording service. The subscriber B is disconnected from the subscriber A and connected to a recorder 4, which records a message from the subscriber B. When the end of talking of the subscribers A, C is detected, the recorder 4 is started and it is commanded that the message recorded corresponding to the subscriber A is sent to the subscriber A.

Description

[Detailed description of the invention]

0001

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to subscriber services for telephone exchanges, and more particularly to a message recording service system for recording messages from a subscriber on hold to a subscriber on hold.

0002

2. Description of the Related Art Conventionally, a first subscriber who has registered a service that allows him to receive incoming calls from other subscribers even while he is on a call, receives an incoming call from another subscriber while he is on a call with a second subscriber. When a call is received from a third subscriber, the converter identifies hooking from the first subscriber and calls the second subscriber in order to make a call between the first subscriber and the third subscriber. is configured to place the person on hold. The second subscriber is then placed on hold and is waiting for the call to be resumed after the call is released.

0003

[Problems to be Solved by the Invention] As described above, in the conventional system, the second subscriber who has been put on hold can only wait for the first subscriber who has put him on hold to release him from the hold. This has the disadvantage that it wastes time and causes frustration.

[0004] An object of the present invention is to provide a message recording service that saves time by leaving a message for a first subscriber who was originally on hold and who was placed on hold, and when the second subscriber who was placed on hold is in a hurry. The goal is to provide a method.

[0005]

[Means for Solving the Problems] The message recording service system of the present invention is such that, in a storage program controlled exchange, a first subscriber who is allowed to receive a call while a call is in progress is talking with a second subscriber. When a call is received from a third subscriber to the first subscriber and the second subscriber is put on hold, a predetermined number for a message recording service inputted by the second subscriber is received. When identified, the second subscriber is disconnected from the first subscriber, connected to a recording device provided in the exchange, records messages from the second subscriber, and disconnects the second subscriber from the first subscriber. When it is detected that the subscriber ends the call, the recording device is activated and an instruction is given to send the recorded message corresponding to the first subscriber to the first subscriber.

[0006]

Embodiments Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a diagram showing an exchange system for explaining one embodiment of the present invention. In Figure 1, subscriber A, who is receiving a service that allows him to receive calls from other subscribers even during a call, sends a call from subscriber C to subscriber A while he is talking to subscriber B, who is accommodated in another station 3. A case where there is an incoming call is shown.

The exchange includes a communication path switch 1 that accommodates subscribers A and C, a trunk 2 that is accommodated in the communication path switch 1 and connects to other stations 3, and a recording device that records and plays back messages from subscriber B. It includes a device 4, a storage device 6, and a central control device 5 that controls them.

The operation will be explained below. Usually subscriber B
is placed on hold by subscriber A in a known manner, and subscriber B, who has been placed on hold, is waiting for the call to be resumed by release from hold. In the present invention, the central control unit 5 receives a predetermined special number operated by the subscriber B and identifies that message recording is to be performed.

Then, the central control device 5 disconnects the subscriber A from the trunk 2 and connects the trunk 2 to the recording device 4 at the same time. Recording device 4 announces to subscriber B that a message can be recorded. Subscriber B records according to the message. After the recording is finished, subscriber B is restored and the recording device 4 notifies the central controller 5 that the message has been recorded for subscriber A. and,
The central control unit 5 stores the data in the data field of the storage device 6 corresponding to the subscriber A.

[0011] When the central control unit 5 detects the end of the call between subscriber A and subscriber C, it connects subscriber A and the recording device 4, and records from subscriber B recorded corresponding to subscriber A. This message is sent to subscriber A.

Although the present embodiment shows the case where subscriber B is accommodated in another station, it goes without saying that the same service can be provided even if subscriber B is accommodated in the same exchange as subscriber A.

[0013]

As explained above, the present invention allows a recording device installed in an exchange to record a message from the second subscriber who is on hold among the first and second subscribers who are currently talking.
After the first subscriber on hold ends the call, the first subscriber on hold
Since the configuration is configured so that a recorded message can be played to a subscriber, a message can be left for the first subscriber who was originally on hold and who was on hold, and the second subscriber who was placed on hold is in a hurry. It has the effect of saving time.

[Brief explanation of drawings]

FIG. 1 is a diagram showing an exchange system for explaining an embodiment of the present invention.

[Explanation of symbols]

1　　　　　Call path switch 2 Trunk 3 Other stations 4 Recording device 5 Central control device 6. Storage device A~C Subscribers

Claims (1)

[Claims] Claim 1: In a storage program controlled switching system, while a first subscriber who is allowed to receive a call during a call is on a call with a second subscriber, a third subscriber calls the first subscriber. When the second subscriber is put on hold due to an incoming call, when the predetermined number for the message recording service inputted by the second subscriber is received and identified, the second subscriber is placed on hold. It disconnects from the first subscriber and connects it to a recording device installed in the exchange, records the message from the second subscriber, and when it detects that the first and third subscribers have finished the call, the recording device records the message from the second subscriber. A message recording service system characterized by activating a device and instructing it to send the message recorded in correspondence with the first subscriber to the first subscriber.