JPH04252548A - Caller identification system - Google Patents

Abstract

PURPOSE:To eliminate the need for confirming an opposite party after reply by displaying a name of a caller onto a display screen of a telephone set as soon as its own telephone set rings. CONSTITUTION:An extension number is provided to a virtual extension not connecting to a telephone set actually, the virtual extension number, a transfer destination extension number and a caller are related with each other and a call with the virtual extension number from the caller added thereto is transferred to the transfer destination extension related to a virtual extension transfer table 412 and the caller related by a caller management file 21 is displayed on a display section 31 of the telephone set being the transfer destination extension.

Description

[Detailed description of the invention]

0001

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a caller identification method for identifying a caller on a receiving side in telephone communication.

0002

2. Description of the Related Art Conventionally, in order to perform this type of caller identification, someone answered an incoming call and confirmed the caller.

0003

The conventional caller identification method described above has the drawback that the caller cannot be known unless the caller answers the incoming call.

0004

[Means for Solving the Problems] The caller identification system of the present invention includes a virtual extension number table that assigns extension numbers to virtual extensions to which no telephone is actually connected, and a virtual extension number table that assigns extension numbers to virtual extensions to which no telephone is actually connected. A virtual extension transfer table to be associated, a virtual extension number means for registering a virtual extension number from the telephone to the virtual extension number table, and a transfer destination extension number from the telephone to the virtual extension transfer table to transfer incoming calls to the virtual extension to the virtual extension. A virtual extension transfer means that transfers to an extension matched in the table, and a call from a caller with a virtual extension number added is transferred to a forwarding destination extension matched in the virtual extension transfer table, and the caller manages the caller. The feature is that the caller associated with the file is displayed on the display of the telephone of the forwarding destination extension.

[0005]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram of a caller identification system according to an embodiment of the present invention.

The main parts of this embodiment include an information processing device 1, a management file section 2, a multifunction telephone 3, and a private electronic branch exchange 4.

[0008] The information processing device 1 receives extension information and virtual extension (virtual extension to which no telephone is actually connected) information that has undergone a status change such as incoming/answering/recovery sent from the private electronic branch exchange 4. The caller information management means 11 is equipped with a caller information management means 11 that performs analysis, and instructs display of a message on the display screen of the multifunction telephone of the extension whose status has changed.

The management file unit 2 is connected to the information processing device 1 and includes a caller management file 21 that associates the name of the caller with a virtual extension number.

[0010] The private electronic branch exchange 4 accommodates the multi-function telephone 3 and controls line switching functions such as a voice call function, and basic functions inherent in the exchange such as switching functions within the private electronic branch exchange from an information processing device. The interface function is
Virtual extension number table 41 that assigns extension numbers to virtual extensions that can operate simultaneously and are not actually connected to a telephone set.
1, a virtual extension transfer table 412 that associates a virtual extension number with a transfer destination extension number, and a virtual extension table 411 from the multifunction telephone 3.
A virtual extension number means 42 registers a virtual extension number in the virtual extension transfer table 412, and a transfer destination extension number is registered in the virtual extension transfer table 412 from the multi-function telephone 3, and a call received at the virtual extension is associated with the virtual extension transfer table 412. A virtual extension transfer means 43 for transferring to an extension, and a display screen 31 of the multifunction telephone 3
The control information management means 44 displays messages to the telephone, monitors the status of the telephone, and transmits telephone status information such as incoming/responsive/recovery information to the information processing device.

Referring to FIG. 2, caller management file 2
1 stores a plurality of entries, each containing a virtual extension number and a caller's name. Referring to FIG. 3, the virtual extension number table 411 stores a plurality of entries with each virtual extension number as one entry. Referring to FIG. 4, the virtual extension transfer table 412 stores a plurality of entries, with one entry being a virtual extension number and a transfer destination extension number.

Next, the operation of this embodiment configured as described above will be explained.

[0013] First, as a preparation, the administrator of this system decides the virtual extension number so that it does not overlap with the general extension number, such as the virtual extension number in the 300s and the general extension number in the 200s. A virtual extension number is registered in the virtual extension number table 411 from the multifunction telephone 3 using the means 42, a virtual extension number is assigned to each caller, a caller management file 21 is created by the information processing device 1, and the caller and the virtual extension number that will answer the phone.

[0014] Next, the person answering the telephone transfers the extension number of his/her own telephone to the virtual extension number of the caller (customer, etc.) to whom he/she must answer, from his/her multifunction telephone 3 to the virtual extension transfer means. Virtual extension transfer table 41 using 43
Register for 2.

[0015] The caller (customer, etc.) adds the virtual extension number assigned to him or her after the telephone number and makes a call.

[0016] When a call arrives from a public line to a virtual extension,
Virtual extension transfer table 41 by virtual extension transfer means 43
At the same time that the call is transferred to the extension specified in step 2, the control information management means 44 notifies the caller information management means 11 of the forwarding destination extension number and the virtual extension number.

The caller information management means 11 searches the caller management file 21 using the virtual extension number, retrieves the caller's name, and selects the multifunction telephone of the forwarding destination extension whose status has changed in the control information management means 44. 3, the caller's name is instructed to be displayed on the display screen 31. The control information means 44 displays the name of the caller on the display screen 31 of the multifunction telephone 3 of the extension whose status has changed based on the information sent from the caller information management means 11.

[0018]

[Effects of the Invention] As explained above, according to the present invention, the name of the caller is displayed on the display screen of the multifunction telephone at the same time as the multifunction telephone rings, so there is no need to check the other party after answering. There is an effect that there is no.

[Brief explanation of the drawing]

FIG. 1 is a configuration block diagram of a caller identification system according to an embodiment of the present invention.

FIG. 2 is a diagram showing a caller management file 21 in FIG. 1.

FIG. 3 is a diagram showing a virtual extension number table 411.

FIG. 4 is a diagram showing a virtual extension transfer table 412.

[Explanation of symbols]

1 Information processing device 2 Management file section ３　　　　　Multi-function telephone 4　　　　　Electronic branch exchange 11 Caller information management means 21 Caller management file 31 Display screen 41 Virtual table section 42 Virtual extension number means 43 Virtual extension transfer means 44 Control information management means 411 Virtual extension number table 412 Virtual extension transfer table

Claims (1)

[Claims] Claim 1: A virtual extension number table that assigns extension numbers to virtual extensions to which no telephone is actually connected, a virtual extension transfer table that associates virtual extension numbers with forwarding destination extension numbers, and a virtual extension number table from the telephone. virtual extension number means to register a virtual extension number in the virtual extension transfer table, and virtual extension transfer to register the transfer destination extension number from the telephone to the virtual extension transfer table and transfer calls received at the virtual extension to the extension associated with the virtual extension transfer table. A call with a virtual extension number added from the caller is forwarded to the forwarding destination extension associated in the virtual extension forwarding table, and the caller associated in the caller management file is transferred to the forwarding destination extension. A caller identification method characterized by display on the display of a telephone.