JPH04236557A - Key telephone set - Google Patents

Abstract

PURPOSE:To transfer a call of a trunk line smoothly by facilitating the reception by each state of a transfer destination telephone set. CONSTITUTION:The key telephone set having a centralized receiver 3a is provided with a key telephone master set 10 having a main exchange means 10a exchanging a voice and a control data, a main control means 10b and a memory 10c storing a state data of each transfer destination telephone set, a reception board telephone set 20 having a selection key 20c to access the memory 10c of the key telephone master set 10 extracting a state data of a transfer telephone set 40 and to select an electronic telephone directory of the transfer telephone set 40 and a display means 20b displaying the state data and the electronic telephone directory and discriminates whether or not the state of the transfer telephone set 40 is available of the trunk line transfer.

Description

[Detailed description of the invention]

0001

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a key telephone device that uses a centralized reception device to transfer a central office line to a telephone other than a receiving telephone.

0002

2. Description of the Related Art Conventionally, in this type of button telephone device, the status of the telephone to which the call is transferred can be known only from the LED element of the button attached to the centralized reception device.

FIG. 4 shows a front view of the central reception device, in which buttons A with respective status display elements corresponding to the number of extension telephones are arranged in a matrix on the display panel surface B.
The button A with a display element corresponding to a telephone in use is lit in red as shown by hatching, and the button with a display element 1 corresponding to a telephone not in use is off as shown in white.

Next, the operation will be explained. A telephone at the reception desk receives an incoming call from a central office line, and presses button A on the centralized reception device that corresponds to the telephone to which the transfer is to be made. Then, if the transfer destination telephone is not in use, after talking to the transfer destination and conveying the business, the transfer/end call button C is pressed to transfer the central office line. Furthermore, when the forwarding destination telephone is in use, either of ■ or ■ described below is selected.

[0005] Inform the person on the other end of the call that the telephone to which you are transferring the call is in use, and ask them to call back later.

[0006] ■ Use a special number to interrupt the telephone in use and tell them that the call is coming from a central office line, and if you want to talk to the incoming central line, cut off the call with the person you were talking to before. Transfer the central office line from.

[0007]

[Problem to be Solved by the Invention] However, with the above-mentioned conventional key telephone device, when the transfer destination phone interrupts the use, the other party using the transfer destination phone has to talk to a customer or have an important conversation. Sometimes it was the other party, and there was a problem where it was difficult to judge whether or not it was really okay to interrupt.

SUMMARY OF THE INVENTION The present invention solves the above-mentioned conventional problems, and an object of the present invention is to provide a key telephone device that facilitates response depending on the status of a transfer destination telephone and allows smooth transfer of central office lines. .

[0009]

[Means for Solving the Problems] In order to achieve the above object, the present invention provides a main exchange means for exchanging voice and control data, a main control means for controlling the whole, and a memory for storing state data of each forwarding destination telephone. a key telephone main device having: a selection key for accessing the memory of the key telephone main device to retrieve status data of the forwarding destination telephone and selecting an electronic telephone directory of the forwarding destination telephone when receiving an incoming call from a central office line; It is equipped with a reception desk telephone having a display means for displaying status data and an electronic telephone directory, and a centralized reception device that judges the status displayed on the display means and transfers the central office line to the transfer destination telephone. .

0010

[Operation] With this configuration, when the reception desk telephone receives an incoming call from the central office line, by operating the selection key, the electronic telephone directory of the forwarding destination telephone and the status of the forwarding destination telephone are displayed on the display means. Based on the result, it is determined whether the status of the transfer destination telephone is capable of transfer to a central office line. Therefore, it becomes easy to handle the situation depending on the state of the transfer destination telephone.

[0011]

DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 shows an overall configuration diagram, which includes a button telephone main device 10, a reception desk telephone 20, and a central reception device 30.
and a plurality of transfer destination telephones 40.

The button telephone main device 10 includes a main exchange means 10a for exchanging voice and control data, a main control means 10b for controlling the entire button telephone device, and state data of each transfer destination telephone (central line call/extension call, call It is composed of a memory 10c that stores information such as the other party and the duration of the call. Further, the reception desk telephone 20 is connected to the main exchange means 1 of the button telephone main device 10.
0a, a display means 20b and an electronic telephone directory selection key 20c connected to the telephone control means 20a. Furthermore, the central reception device 30 is a main exchange means 10a of the button telephone main device 10.
A central reception device control means 30a connected to the control means 30a and a key 30b for central line transfer etc. connected to the control means 30a.
It consists of Each destination telephone 40 is connected to the main switching means 10a of the key telephone main device 10.

Next, the operation of the above embodiment will be explained with reference to FIGS. 2 and 3. When a call arrives on the central office line, the reception desk telephone 20 receives the call. Thereafter, the user presses the electronic telephone directory selection key 20c for displaying the status of the transfer destination telephone 40. The resulting key data is read by the telephone control means 20a and sent to the key telephone main device 10.

In the button telephone main device 10, the sent key data is passed through the main exchange means 10a to the main control means 10b.
A memory 10 stores state data of each forwarding destination telephone using this key data as an address pointer.
c and read out the status data of the telephone 40 to which you wish to transfer. The read state data is sent to the main control means 10b.
is transmitted from the main exchange means 10a to the reception desk telephone 20. Upon receiving this, the telephone control means 20a converts the telephone state data into display data and sends it to the display means 20b for display.

FIG. 2(a) shows the initial screen of the electronic telephone directory of the transfer destination telephone displayed on the display means 20b when the selection key 20c is pressed. Here, press the one-touch key 5 corresponding to the 5th row of the initial screen to select "Denwaki Jotai"
Select. Then, the table of contents screen shown in FIG. 2(b) is displayed on the display means 10b.

[0017] Here, assuming that the name of the extension number of the transferee is "Ally", the user presses the one-touch key 1 in the A row corresponding to the first row of the table of contents screen. As a result, the display means 10
As shown in FIG. 2(c), a selection screen for the name related to row A is displayed on b, so if you press the one-touch key 4 corresponding to "Ally" on this selection screen, you can select "Ally". I can do it.

FIG. 3 is a screen showing the state of the electronic telephone directory obtained by selecting "Ally". Figure 3 (
In a), the phone to be transferred is making a local line call using an abbreviated number, and the first line of the display screen shows the name of the phone to which the transfer is being made, and the status of the phone in the second line. The abbreviated number used (if the abbreviated number is not used, the space in parentheses is blank), the third row shows the telephone number used, the fourth row shows the name of the abbreviated number used, and the fifth row shows the call time.

FIG. 3(b) shows a case where the transfer destination phone is making an extension call, and the first line of the display screen shows the name of the transfer destination phone, and the second line shows the status of the transfer destination phone. and the extension number of the other party, and the fourth row shows the name of the extension to which the transfer destination telephone is calling.

[0020] In this way, the reception desk telephone 20 can know the status of the transfer destination phone 40, so it can decide whether to transfer the central office line or interrupt the transfer destination phone depending on the status of the transfer destination phone. You can decide whether Therefore, when it is determined that transfer or interruption of the central office line is possible, by operating the key 30b of the centralized reception device 30, it is possible to respond appropriately depending on the state of the transfer destination telephone 40.

[0021]

[Effects of the Invention] As described above, the present invention displays the status of the transfer destination telephone and the electronic telephone directory on the display means by operating the electronic telephone directory selection key when the reception desk telephone receives an incoming call from the central office line. Since the central reception device can easily make a judgment based on the status of the destination telephone when transferring to a central office line, the transfer can be carried out smoothly.

[Brief explanation of the drawing]

FIG. 1 is an overall configuration diagram of a button telephone device according to an embodiment of the present invention.

[Figure 2] (a) is a diagram of the initial screen of the electronic phonebook (b) is a diagram of the table of contents screen of the electronic phonebook (c) is a diagram of the selection screen of the electronic phonebook

[Figure 3] (a) is a status display screen diagram of the forwarding destination phone (b)
is the status display screen of the forwarding destination phone.

[Figure 4] Front view of central reception device

[Explanation of symbols]

10 Button telephone main device 10a Main exchange means 10b Main control means 10c Memory 20 Reception desk telephone 20a Control means 20b Display means 20c Electronic phonebook selection key 30 Centralized reception device 40 Transfer destination phone

Claims (1)

[Claims] Claim 1: A button telephone main device having a main exchange means for exchanging voice and control data, a main control means for controlling the whole, and a memory for storing state data of each forwarding destination telephone, and a key telephone main device for receiving incoming calls from a central office line. accessing the memory of the key telephone main device to retrieve the status data of the forwarding destination telephone and selecting the selection key for selecting the electronic telephone directory of the forwarding destination telephone and the display means for displaying the status data and the electronic telephone directory; A button telephone device comprising a reception desk device and a centralized reception device that judges the state displayed on the display means and transfers the central office line to a transfer destination telephone.