JPH04114259A - Information processing system - Google Patents

Abstract

PURPOSE:To present required guidance information to the operator of a terminal equipment at any time by providing a means to store the prescribed guidance information attached to on-line program execution and a means to control the call of the guidance information. CONSTITUTION:The storing means is provided to store the prescribed guidance information attached to the on-line program execution, and the control means is provided to control the call of the guidance information stored in the storing means based on a guidance call command to be inputted at arbitrary timing. Therefore, even when the guidance call command is inputted from the terminal equipment at the arbitrary timing, the guidance information can be immediately presented to correspondent terminal equipments TM1-TM3, and the operator can execute the next operation without fail while possessing the suitable guidance information at the working site. Thus, time for interrupting processings on the terminal equipments TM1-TM3 can be extremely shortened.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to an information processing system capable of executing a predetermined online program while communicating with a plurality of terminal devices, and particularly relates to an information processing system that is capable of executing a predetermined online program while communicating with a plurality of terminal devices. The present invention relates to an information processing system that can output guidance information regarding online programs.

[Prior Art] Conventionally, in this type of device, a system is configured such that a business file can be searched based on an online program and desired data processing can be executed on a terminal device.

In order to execute a desired business process on an online system configured in this way, it is customary to follow a preset operating procedure.

For this reason, it has been necessary to create a manual for each system that shows operating procedures, error display, and operating procedures necessary for error recovery processing.

[Problem to be solved by the invention 1 However, since the specifications of the system are usually changed in order to expand the contents of the system periodically, it becomes necessary to create the above-mentioned manual every time the specifications change. A huge amount of paper resources are consumed depending on the number of manual providers. In addition, it takes a considerable amount of time to create a manual.
There were problems such as a heavy burden on the manual creator.

Furthermore, as the number of pages in the manual increases, portability decreases, and it takes a considerable amount of searching to obtain the desired guidance information (for example, the content of the error is unknown, the information input procedure is unknown, the registered key is unknown, etc.) This method has many problems, such as being time consuming and increasing the burden on the operator.

This invention was made in order to solve the above-mentioned problems, and it is possible to operate the terminal device by making it possible to output guidance information accompanying the online program being executed in accordance with key human power from the terminal device. The purpose of the present invention is to provide an information processing system that can easily provide necessary guidance information to people at any time.

[Means for Solving the Problems] An information processing system according to the present invention includes a storage means for storing predetermined guidance information accompanying execution of an online program, and a storage means for storing predetermined guidance information accompanying the execution of an online program. and control means for controlling call-up of guidance information stored in the memory means.

[Operation 1] In the present invention, when a guidance call command is input from the terminal device at an arbitrary timing, the control means controls the calling of the guidance information stored in the storage means, and the necessary guidance information is sent to the terminal device at any time. Provide to the operator.

[Embodiment] FIG. 1 is a system block diagram illustrating the configuration of an information processing system showing an embodiment of the present invention, in which 1 is a system body composed of a host computer, CPU 2 .
It consists of a memory section 4, a business file section 7. Help database 81 and screen database 9 are connected.

Reference numeral 3 denotes a terminal unit, and the example shown is a case in which an online program is executed in a system in which a total of three terminals such as terminals TMI to TM3 are connected, but the number of terminals may be greater than this.

The memory unit 4 includes a work 5 in which a desired online program resides, and a work 6 in which a help processing program activated by pressing the help key on the keyboard of any of the terminals TMI to TM3 resides. Note that the terminals TMI to TM3 are equipped with a keyboard, a pointing device, a display, and the like, and are communicably connected to the system main body 1 via a predetermined line.

The help database 8 is composed of a storage medium that can be partially written to, and is configured so that the guidance information can be sequentially rewritten in response to changes in the specifications of the online processing program.

The screen database 9 is based on the die dance information stored in the help database 8 (during the display process, the screen information that was displayed on the terminal display immediately before the help key was pressed among the terminals TMI to TM3). After guidance processing is completed, the saved screen information is automatically restored and displayed on the display of the terminal where the help key is pressed, allowing the transition to the next online processing. ing.

In the information processing system configured in this manner, when a guidance call command is input from a terminal device (terminal) at an arbitrary timing, the control means (CPU 2 in this embodiment) stores it in the storage means (help database 8). control the call-up of guidance information, and provide necessary guidance information to the operator of the terminal device at any time.

Hereinafter, the help processing operation in the information processing system according to the present invention will be specifically explained with reference to the flowchart shown in FIG.

FIG. 2 is a flowchart showing an example of a help processing procedure in the information processing system according to the present invention. In addition,
ill~(6) shows each step.

When an operator is performing online processing while looking at the display screen on each terminal TMI to TM3,
When a question arises regarding an input item, error target, etc., when the guidance call key (help key) is pressed and a guidance call command is input (1) The content currently being output to the terminal is displayed on the screen database. Save and save to 9 (2).

Next, the help processing program resident in the work 6 is executed to search the help database 8 (3) and output the corresponding guidance to the screen of the corresponding terminal (4) Next, the terminal to which the guidance call command was input is When the guidance end key is pressed and a guidance end command is input, the same screen data saved and saved in the screen database 9 in step (2) (the screen data immediately before the guidance was called) is read out, and the corresponding guidance is responded to. 5) Return to online program processing.

Although the above embodiment does not limit the structure of the online program, for example, if the online program is a business program configured corresponding to each business, guidance corresponding to each business can be stored in the help database 8. By making it rewritable, minimal data update processing is required when the specifications of the main parts of the online program are changed, and the work and cost of creating and distributing manuals for each business is eliminated, making it easier to write manuals related to business processes. It can promote paperless society.

Further, in the above embodiment, the case where the help database 8° screen database 9 is configured as an external memory has been described, but it may be configured as an internal memory depending on the capacity of the storage medium.

[Advantageous Effects of the Invention 1] As explained above, the present invention includes a storage means for storing predetermined guidance information accompanying the execution of an online program, and a system for storing predetermined guidance information in the storage means based on a guidance call command inputted at an arbitrary timing. Since a control means for controlling the calling of guidance information is provided, even if a guidance calling command is input from a terminal device at any timing, the guidance information can be immediately provided to the corresponding terminal device, and the operator can immediately It becomes possible to execute the next operation without error while acquiring appropriate guidance information. Therefore, the processing interruption time on each terminal device can be significantly shortened compared to the conventional method.

Further, since the guidance information is stored in a rewritable manner in the storage means, even if system changes to the online program occur frequently, the latest guidance information can always be provided to the operator of the terminal device. Therefore, there is no time lag between changing the system specifications and providing the latest manual to the operator, making it possible to appropriately deal with troubles that occur during that time.

Furthermore, it eliminates the need for frequent manual creation and distribution, resulting in numerous effects such as saving paper resources and reducing human burden.

[Brief explanation of the drawing]

FIG. 1 is a system block diagram illustrating the configuration of an information processing system according to an embodiment of the invention, and FIG. 2 is a flowchart illustrating an example of a help processing procedure in the information processing system according to the invention. In the figure, 1 is the system body, 2 is the CPU, 3 is the terminal section, 4 is the memory section, 5 and 6 are the work areas, 7 is the business file section, 8 is the help database, and 9 is the screen database.

Claims (1)

[Claims] In an information processing system capable of executing a predetermined online program while communicating with a plurality of terminal devices, the information processing system includes a storage means for storing predetermined guidance information accompanying execution of the online program, and a guidance call command input at an arbitrary timing. an information processing system comprising: control means for controlling retrieval of the guidance information stored in the storage means based on the information processing system.