JPH04107059A - Voice accumulating and answering system - Google Patents

Abstract

PURPOSE:To easily prepare and change voice answering information by providing a voice storage device which stores voice information from the terminal of a subscriber, and a facsimile storage and answering part which stores facsimile information. CONSTITUTION:A sound storage device 4 edits voice data recorded in a voice disk 45 by a disk control part 44 and a voice processing part 43 according to a voice answering service request from the subscriber, demodulates the editted voice into analog voice signals by a voice CODEC 42, and answer and transmits this through a switching part 47 and a telephone network 3 to the subscriber. The subscriber operates a reception activating button of a facsimile terminal 2 when listening to this operation indicating voice, and changes the connection of a line from a PB telephone set 1 to the side of the terminal 2. Thus, a facsimile storage and answering part 5 transmits facsimile signals connecting a necessary merchandise name, order quantity, and other information to the terminal 2 in order to record them. And also, the voice answering information can be always reversed easily by using the voice storage function of the device 4.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to a voice storage/response system, and more particularly to a voice storage/response system that adds responses such as letters and figures using a facsimile function in addition to voice responses. .

[Conventional technology]

In conventional voice response systems, in response to a voice response service request from a subscriber, only mechanically edited voice response information is sent to the subscriber's telephone from a voice response device housed at one end of the telephone line network. Ta.

However, if this voice response information has important meaning that cannot be simply ignored, such as a seat reservation number or bank account balance, the subscriber must write it down, which is cumbersome and impairs service quality. At the same time, there were also cases of mishearing or writing errors, making it unreliable.

As a method to solve these drawbacks, as shown in FIG. 2, a facsimile response section 8 is provided in the voice response device 7, and in addition to voice information, the facsimile terminal 2 is provided with character 1 graphic information corresponding to the voice response information. A method was also used to output the .

[Problem to be solved by the invention]

In the conventional voice response system described above, the voice response information sent from the voice response device is registered in advance as speech pieces and connection information (sentence information) between the speech pieces, and the voice response information is generated based on the sentence information. Since the configuration is such that the voice response information is assembled and sent out from the voice synthesis section, there is a drawback that the voice response information cannot be easily changed.

In addition, when connecting the facsimile response unit to the voice response device and transmitting character 9 graphic information corresponding to the voice response information, the character 1 graphic information transmitted from the facsimile response unit of the voice response system is preliminarily set to the voice response information. Since the system is configured to register information indicating correspondence with the audio information and send it out in accordance with the audio information, there is a drawback that the character 9 graphic information cannot be easily changed.

[Means to solve the problem]

The voice storage/response system of the present invention includes: a subscriber terminal device having a telephone set and a facsimile terminal, at least one of which is connected to one side of a subscriber line of a telephone network; a voice processing section that records, plays back, and sends out prerecorded voice response information; and a voice processing section that receives and stores information sent from the facsimile terminal and sends it to the facsimile terminal; a facsimile storage/response section that transmits character-one-graphic information including at least a part of the information; a switching section that switches connection to a subscriber line between the voice processing section and the facsimile accumulation response section; The voice storage device includes a facsimile storage/response section and a main control section for controlling the switching section, and is connected to the other side of the subscriber line.

〔Example〕

Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram of one embodiment of the present invention. 1 is P
B telephone, 2 a facsimile terminal (FAX), 3 a telephone network, 4 a voice storage device that stores voice data, edits and sends voice signals, 5 receives control of the voice storage device 4, stores facsimile signals; A facsimile storage/response unit 6 that performs sending is a host computer that controls the voice storage device 4.

The audio storage device 4 includes a PB signal receiving circuit (PBR) 41 that receives a PB multiplied signal, an audio C0DEC 42 that performs digital-to-analog conversion of an audio signal, and an audio processing unit 43 that performs audio signal recording, playback, and editing processing. , an audio disk 45 for recording audio data, a disk control section 44 for controlling the audio disk 45, a switching section 47 for switching between an audio signal and a facsimile signal, and a main control section 46 for controlling each of the above sections. are doing.

Next, the operation of the voice storage/response system according to the present invention will be explained based on FIG.

In response to a voice storage/response service request from the PB telephone 1, the voice storage device 4 transfers the voice data (words or phrases) stored in the voice disk 45 to the disk control unit 44.
．． The audio processing unit 43 edits the edited audio, and the audio C0DEC 42 demodulates the edited audio into an analog audio signal.
This is transmitted through the switching unit 47 and sent to the PB telephone 1 via the telephone network 3.

Although it may be a little different, the voice storage/response service request from the PB telephone 1 based on the PB double signal is sent to the switching unit 47 via the telephone network 3.
is received by the PB signal receiving circuit 41, converted into a digital signal, and notified to the main control unit 46 via the audio processing unit 43.

The facsimile storage/response section 5 transmits facsimile signals to the facsimile terminal 2 through the switching section 47 and the telephone network 3, or stores facsimile signals from the facsimile terminal 2.

The switching section 47 performs switching between the voice storage/transmission/PB signal reception mode and the facsimile signal storage φ transmission mode using a switch a.

Each part of the voice storage device 4 and facsimile storage/
The response unit 5 is controlled by a main control unit 48.

Next, the operation will be explained using the order entry service as an example.

In response to a voice response service request from a subscriber, the voice storage device 4 first sends the voice data (words or phrases) recorded on the voice disk 45 to the disk controller 44. The audio processing unit 43 edits the edited audio as audio C.
The 0DEC 42 demodulates the analog voice signal, passes it through the switching unit 47, and sends a response to the subscriber via the telephone network 3.
Send.

For example, when a subscriber requests an order by dialing a special number or using a personal identification number, the telephone network 3° voice storage device t4
Now, perform the connection and verification operations. After that, voice information is sent from the voice storage device 4 to the PB telephone 1 saying, ``This is the Ox Store order reception center. Please enter the product number and order quantity in that order. To finish your order, press #9.'' do. After sending the audio information, the subscriber receives the product number.

When inputting the order quantity by PB signal is completed, the voice storage device 4 sends voice information saying "We will confirm the order details." to confirm the order details. When the confirmation of the order details is completed, the voice storage device 4 sends the order details to the host computer 6, and the host computer 6 performs order acceptance processing.

Upon completion of the order processing in the host computer 6, the voice storage device 4 sends out the completion of order reception through voice information. When the transmission of the voice response information is completed and there is information to be kept as a record in the subscriber's hands, a voice instruction is sent to the subscriber through the PB telephone 1 saying, for example, "Please switch to facsimile." At the same time as sending out the signal, switch a of the switching section 47 is switched to the facsimile storage/response section S side.

When the subscriber hears this operation instruction voice, he operates the reception activation button on the facsimile terminal 2 to change the line connection from the PB telephone 1 side to the facsimile terminal 2 side. As a result, the facsimile IJ storage/response unit 5 sends a facsimile signal related to the necessary product name, order quantity, and other information to the facsimile terminal 2, and causes it to be recorded.

The subscriber can read this record and visually identify the necessary information, and can save this record for future reference. Of course, if there is no need to keep a record on the subscriber's hand at this time, or if the facsimile terminal 2 is not installed, the subsequent operations and responses can be omitted.

Note that the voice response information can be easily replaced at any time using the voice storage function of the voice storage device 4. That is, desired voice information is input from the PB telephone 1 via the telephone network 3, and the switching unit 47. Audio disk 45 via audio C0DEC 42, audio processing section 43 and disk control section 44
write to.

Furthermore, the facsimile IJ information storage function of the facsimile storage/response section 5 allows graphical information such as maps that is difficult to represent in voice response information to be handled.

〔Effect of the invention〕

As explained above, the present invention includes a voice storage device that stores voice information from a subscriber's terminal and a facsimile storage/response unit that stores facsimile information, thereby making it easy to create and change voice response information. In addition, similar to voice, it is now possible to easily create and change character and graphic information, making it possible to store and modify voice information regardless of industry or service.
This has the effect of making it easy to configure the response system.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of an embodiment of the present invention, and FIG. 2 is a block diagram of an example of a conventional voice response system. 1...PB telephone, 2...Facsimile terminal (FA
X), 3...Telephone network, 4...Audio storage device, 5...
- Facsimile storage/response section, 6... Host computer, 7... Voice response device, 8... Facsimile response section, 41... PB signal receiving circuit (PBR), 42
...Audio C0DEC, 43...Audio processing unit, 44.
...Disk control unit, 45...Audio disk, 46.
...Main control section, 47...Switching section.

Claims (1)

[Claims] A subscriber terminal device having a telephone set and a facsimile terminal, at least one of which is connected to one side of a subscriber line of a telephone network; voice recording, playback, and pre-recording between said telephone set; a voice processing unit that transmits voice response information; a character that receives and stores information sent from the facsimile terminal and uses it as information to be transmitted to the facsimile terminal; and a character that includes at least a part of the voice response information.
a facsimile storage/response unit that transmits graphical information; a switching unit that switches connection to a subscriber line between the voice processing unit and the facsimile storage/response unit; the voice processing unit, the facsimile storage/response unit, and the A voice storage/response system comprising: a main control section for controlling a switching section; and a voice storage device connected to the other side of the subscriber line.