JPH039648A - Information guiding system - Google Patents

Abstract

PURPOSE:To efficiently perform information guidance by recognizing the voice of a person inputted from the telephone set of external terminal equipment, converting the voice to code information, and outputting the code information in voice or document. CONSTITUTION:A speech recognizing device 3.1 can recognize the voice of the person, and make it into the code information, and output the code information in voice adversely, and performs a voice input/output processing with the telephone set 1.1. A facsimile responsing device 3.2 transmits a response document for an inquiry to facsimile equipment 3.2. A host computer 3.3 executes a built-in inquiry and response processing program, and information-retrieves corresponding guide information according to an inquiry command condition from response terminal equipment 1, and informs it to the responsing terminal equipment 1. As the output mode of the guide information, either a voice response or a document response, or both of them can be selected by an inquirer arbitrarily.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a system for providing information to citizens in public institutions.

[Conventional technology]

Traditionally, this type of information guidance (e.g. cultural, educational).

Providing information to citizens regarding welfare, etc.) is left to manual administrative processes such as explanations given in response to telephone inquiries from citizens or periodic notifications to citizens.

[Problem to be solved by the invention]

In the conventional information guidance system described above, when providing guidance such as information related to daily life, reception by staff and information search 9
Edit 9 Because it involves administrative processing such as notifications and confirmations, there are problems such as: ■ It takes time to process responses, ■ Inadequacies in communication occur, ■ The content of guidance information becomes uniform, and ■ It requires a lot of manpower. .

An object of the present invention is to provide an information guidance system that solves the above problems.

[Means to solve the problem]

The information guidance system of the present invention (A) recognizes a person's shore input via a communication line from a telephone as an external terminal device and converts it into code information;
CB) A voice recognition device that converts code information into voice and outputs the voice; a host computer that searches for corresponding guidance information and outputs it as response information according to the inquiry command conditions from the telephone of the terminal device; (C) receives response information from the host combination;
A facsimile response device that transmits a facsimile number to the facsimile device of the external terminal device via the communication line.

〔Example〕

Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram of an information guidance system according to an embodiment of the present invention.

The embodiment shown in FIG. 1 is comprised of an inquiry/response terminal device 1, a public telephone network 2, and a center information processing device 3.

Further, the inquiry/response terminal device 1 includes a telephone (installation) 1.
1 and a facsimile machine (FAX) 1.2. The center information processing device 3 also includes a voice recognition device 3.1,
It consists of a facsimile answering device 3.2 and a host computer 3.3 containing an inquiry/response processing program.

The next button explains the functional role of each device.

The telephone 1.1 has the function of inputting the inquirer's voice commands and the function of outputting the voice response, and the facsimile machine has the function of outputting the document response.

Further, the 1-speech recognition device 3.1 is capable of recognizing a human voice, converting it into code information, and conversely outputting the 1-code information as a voice, and shares the voice input/output processing function with the telephone 1.1.

The facsimile response device 3.2 shares the function of transmitting a response document to the inquiry to the facsimile device ff1.2. Then, the host combiator 3゜3 executes its built-in inquiry/response processing program to perform m-report search for corresponding guidance information according to the inquiry command conditions from the response terminal device 1, and notifies the response terminal device 1. share.

FIG. 2 is a flowchart of information processing related to inquiries and responses in the information guidance system of FIG. 1.

Now, when an inquirer calls the Information Chanai Center using a telephone, a menu related to resident information services appears in the center's information processing system, allowing the inquirer to arbitrarily select either a voice response, a written response, or both. I can do it.

〔Effect of the invention〕

As explained above, the present invention makes it possible to guide the desired inquiry information at any time or at will in an information guidance system in which information inquiries and responses are made, and the present invention enables an expert in inquiry processing to This eliminates the need for communication errors, promotes accuracy, and enables reliable and prompt information transmission to a wide range of requesters, making it possible to realize an efficient information guidance system.

Voice input is performed (step 12). By repeating the above operations (voice input and response), the corresponding guidance information is specified (steps 13 to 15), and the pre-registered internal information is output to the response terminal device (step 16).

Note that the guidance information can be output in either voice response or

[Brief explanation of drawings]

FIG. 1 is a block diagram of an information guidance system according to an embodiment of the present invention, and FIG. 2 is a flowchart of information processing related to inquiries and responses in the information guidance system of FIG. l... Inquiry/response terminal device, 1.1...
・・Telephone, 1.2・・・・・Facsimile device, 2
...Public telephone network, 3...Center information processing device, 3.1...Voice recognition device, 3.2...
...Facsimile answering device, 3 3...Host computer.

Claims (1)

[Scope of Claims] (A) Recognizes human voice input from a telephone as an external terminal device via a communication line and converts it into code information, and
conversely, a voice recognition device that converts code information into voice and outputs it; a host computer that searches for corresponding guidance information and outputs it as response information according to inquiry command conditions from a telephone of an external terminal device; (C) receives response information from the host computer;
An information guidance system comprising: a facsimile response device that transmits a facsimile signal to a facsimile device of the external terminal device via the communication line.