JPH037492A - Overflow start time automatic change system - Google Patents

Abstract

PURPOSE:To smooth the operation of the system even when a supervisor is absent by entering a supervisor command at a time band so as to implement the process automatically without change of the overflow start time when a comparatively leisure time of an overflow destination attendant board group is discriminated in advance. CONSTITUTION:When a call reaching a trunk line group 60 is subject to queueing in a queue 50 because of absence of an idle attendant board in an attendant board group 10, the call overflows to a 30sec queue 51 based on the information in a master storage device (MBM) 90. Similarly, the same kind of processing is applied to TO10, 1, FROM10, 2, TO10, 2. Thus, for a time between 13:00 and 17:00, the call overflows after 10sec queueing. Since the attendant board group 20 is not busy for a time between 13:00 and 17:00, the call overflowing from the queue 50 is processed comparatively quickly. Thus, the distribution processing to the attendant board is implemented smoothly.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention provides an overflow start time automatic change method [Prior art] Conventionally, overflow start time is changed using management information for a private electronic branch exchange system having an automatic incoming call distribution function. This is done manually by entering commands at the required times from the system's external console.

[Problem that 8A is trying to solve] Conventionally, changing the overflow start time is done manually by the system supervisor at the required time, which increases the supervisor's effort, and when the supervisor is absent, etc. There is a problem where changes are not made.

[Means to solve the problem]

The overflow start time automatic change method of the present invention is equipped with a private electronic branch exchange system having an automatic incoming call distribution function and a management information system that manages statistical information of this exchange system. A memory for setting different overflow start times for each time zone and a program for sending overflow start times for a group of reception desks to the private branch exchange system at the set times are provided in the main storage of the management information system. , is configured to automatically change the overflow start time of a group of reception desks to an arbitrary time.

〔Example〕

Next, embodiments of the present invention will be described with reference to the drawings.

Referring to FIGS. 1 and 2 showing one embodiment of the present invention, a call arriving at a central office line group 60 is detected by a central office line trunk 61, 62, and is sent to a central control unit f (CPtJ) 80.
to communicate. The CPU 80 refers to the information in the main memory device (MEM) 90 and distributes the call to the reception consoles 11 and 12 in the reception console group 10 corresponding to the office line group 60. At this time,
If the receiving desks 11 and 12 are in use, incoming calls are queued in the queue 5o corresponding to the office line group 6o until one of them becomes vacant. The same thing is done regarding the relationship between the station line group 70°, the reception desk group 20, and the queue 51. Here, the overflow start time of the queue 50 is a second, and the overflow destination key is the queue 51. This means that the call queued in the queue 50 will be sent to the key 51 in a second.
This means that the data will be transferred (overflow) to.

In order to explain the features of this invention in an easy-to-understand manner, a group of reception tables 10
and 20 each have the following characteristics.

Reception desk group 10: Busy on average throughout the day.

Reception desk group 20: Busy in the morning, but free in the afternoon.

First, management information system (MIS) 120 and R8-23
External console 15 connected via 2C line 140
0 to the hourly overflow start time setting memo IJ (OVFVAL memo IJ) 131 as shown in FIG.

The contents of the data to be set are the overflow destination reception desk group number, overflow start time (OVFVAL), and this 0VFVA of each reception desk group 1 to i existing in the system.
Starting time (FROM) and ending time ('i
'o). OVF'VAL memory 131 is M
IS120O main memory (MEM) 130, but at the same time the same data is stored on the magnetic disk drive [(HD
D) Also exists in MEM 130 (DOVF
When the contents of the VAL ME-V-IJ 131 are changed, the data in the HDD 160 is also changed. 0
The VFVAL memory 131 is set by reading the contents from the iDD 160 at the time of initial setting of the MIS 12 (1), thereby ensuring data storage.

Now, the characteristics of the reception desk group as described above, 0VFV
It is assumed that the AL memory 131iC has the following data settings.

For the reception desk group 10, the overflow destination reception desk group (the corresponding queue)...
...51 ...30 ...10 In this example, the system is set to night mode from 17:00 until 9:00 the next morning, and no calls are received. shall be taken as a thing. The overflow start time change program 132 existing in the MEM 130 periodically searches the 0VFVAL memory 131, and if the current time and the F 0,1 time set in this memory 131 match, the overflow start time change program 132
Queue 500 overflow start time corresponding to 0 (O
VF'VAt, 10.1) is extracted, added with necessary data, edited as a call event message, and sent to the private electronic branch exchange system. After receiving this message, the input/output control device (IOC) 100 of the exchange system transmits the message to the CPU 80, and the CPU 80 sets the information in the MEM 90. Thereafter, a call arriving at the office line group 60 is sent to the queue 50 because there is no vacant reception desk in the reception desk group 10.
When queuing to , the information in MEM90
After 30 seconds, the call overflows to queue 51.

Similarly, TO10,1, FROM 10,2, TOlo
, 2 is also subjected to similar processing. As a result, in this example, if a queuing call in the queue 50 is still in the queuing state after 30 seconds from 9:00 to 13:00, it will be overflowed to the queue 51, but from 13:00
From 0 to 17:00, there will be an overflow after 10 seconds of queuing. 13:00 to 17:00
Since the reception desk group 20 is idle until O, the juice overflowing from the queue 50 can be processed relatively quickly. As a result, calls arriving at station 1 line group 60 will be routed from 9200 to 13.
:00: When there is a congestion of calls, it may be difficult to find a processing station even after 30 seconds, but at least from 13:00 to 17:00.
00 will overflow after 10 seconds to the reception desk group 20, which is easier to process, so that distribution processing to the reception desks can be performed relatively smoothly.

〔Effect of the invention〕

As explained above, according to the present invention, if it is known in advance that the time period in which the overflow destination reception desk group is located is relatively quiet, overflow can be started each time during this time period by manually inputting a supervisor command from the external console. By automatically performing the process without changing the time,
Not only can the supervisor's labor be reduced, but the system can also be operated smoothly even in the absence of a supervisor.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention, and FIG. 2 is a block diagram of an overflow start time setting memory for each time zone in the same embodiment. 10.20...°Reception desk group, 11,12,21°22...Reception desk, 30,31.32.33...
...Line circuit, 40...Pa time division switch, 5
0.51...Cue, 60.70...
Office line group, 61, 62° 71.72... Office line trunk, 80... Central control unit, 90...
・Main storage device, 100... Input/output control device, 1
10,140...■also 5-232C line, 12
0...Management information system, 130...Par main storage, 131...Time zone specific overflow start time setting memo IJ, 132...Overflow start time change group a-gram, 150 parts external controller, 160...magnetic disk device.

Claims (1)

[Claims] Equipped with a private electronic branch exchange system that has an automatic incoming call distribution function and a management information system that manages statistical information of this exchange system, each reception desk group has an overflow destination reception desk group and an overflow start time that differs depending on the time zone. A memory for setting the overflow start time of the reception desk group and a program that sends the overflow start time of the reception desk group to the private branch exchange system at the set time are provided in the main storage of the management information system, and the overflow start time of the reception desk group can be set as desired. An automatic overflow start time change method characterized by automatically changing the overflow start time to the time of .