JPH0342504Y2 - - Google Patents

Description

[Detailed explanation of the invention] Background of the invention This invention includes an input device operated by the customer,
Using this input device, customers can perform predetermined transactions such as deposits, cash withdrawals, etc. by performing a series of operations consisting of multiple steps according to a certain procedure.
The present invention relates to a transaction processing device that performs bank transactions such as balance introduction, passbook entry, transfer and currency exchange, and other transactions.

The transaction processing device is equipped with an electronic visual display device, such as a cathode ray tube display (hereinafter referred to as CRT), to guide operations by the customer, and instructions to the customer are displayed on the CRT. Guidance instructions to customers are generally provided by displaying text, so if the customer cannot read this text, especially if the customer cannot understand the displayed text because the language used is different, the transaction cannot be carried out.

Summary of the invention The purpose of this invention is to provide a versatile transaction processing device that allows transactions even for customers using different languages.

The transaction processing device according to this invention is a transaction processing device in which a customer executes a predetermined transaction by performing a series of multi-step operations. A plurality of function keys provided around the display device for selecting at least the transaction type, and text that is displayed at a position relative to each function key for each transaction type and language, and that represents the transaction type in at least two languages. an initial screen including an initial screen, and a plurality of operation guidance screens, each of which is selected after the initial screen is displayed and is for guiding the operations to be performed by the customer in accordance with the transaction, and each of which is expressed in at least two different languages. , a memory for storing screen data for display on an electronic visual display, determining and storing a selected language based on key input signals from a selected function key when the initial screen is being displayed; a language determining means, and after displaying the initial screen, the operating guide screens stored in the memory are selected and sequentially displayed on the electronic visual display device according to the selected language and according to the selected transaction. It is characterized by comprising means for controlling.

The initial screen displayed at the start of a transaction, that is, the screen of the electronic visual display device that guides the customer to select the desired transaction from among a plurality of transactions, includes a screen located around the display surface of the display device. A message representing the transaction type is displayed, indicating which transaction the selected function key is used to specify. This wording is expressed in a predetermined language, such as Japanese, for some function keys, and in another language, for example, English, for other function keys. In other words, for a certain transaction, for example, a deposit transaction, the Japanese word ``deposit'' and
The English word "DEPOSIT" is displayed, and each of these characters corresponds to a separate function key. Therefore, the customer can select not only the desired transaction but also the desired language by simply pressing a key corresponding to the wording expressing the desired transaction in the desired language. Since the transaction and the language to be used can be selected with a single key operation, the operation for starting a transaction is extremely simple. Furthermore, once a language is selected, all subsequent operational guidance is provided in the selected language, making it possible to perform transaction operations without knowing other languages. This invention is particularly useful in locations or regions where people who speak different languages utilize the same transaction processing device. Furthermore, in Japan, even foreigners residing in Japan who cannot understand Japanese will be able to use automatic transaction processing devices.

2. Description of the Related Art Transaction processing apparatuses are already known in which the control means is comprised of a master central processing unit that commands the entire operation of a series of transaction processing, and a plurality of slave central processing units that control each input/output device. In this device, the electronic visual display and function keys are controlled by a single slave central processing unit. In such a case, the memory and determination means are provided in a slave central processing unit that controls the electronic visual display device and the function keys, and the master central processing unit is provided with a display that specifies only the operations to be performed by the customer. The slave central processing unit that outputs commands and controls the electronic visual display device and function keys is provided with operation guidance corresponding to the selected language based on display commands from the master central processing unit. It is preferable to have a function to control the display of the screen. Since the master central processing unit is completely independent of language selection, this invention can be applied without changing its program at all, making it easy to apply this invention to existing transaction processing equipment.

Description of Embodiments Hereinafter, an embodiment in which this invention is applied to a bank transaction device will be described in detail with reference to the drawings.

FIG. 1 shows the external appearance of a bank transaction device.
This bank transaction device 1 performs transactions such as deposits, cash withdrawals, and balance inquiries. A horizontal customer operation panel protruding from the front of the bank transaction device 1 includes operation guides for instructing operations to be performed by the customer, function displays of function keys 11 to 19, and display of input data or information such as the amount to be paid. used for
CRT2 is installed. The upper part of the display surface of this CRT 2 is covered with a protective glass. The function keys 11 to 16 and 17 to 19 are arranged vertically at adjacent locations on both the left and right sides of the CRT 2. These function keys 11 to 19 are for selecting the transaction type, selecting the language used, canceling or confirming,
Used to enter monetary units, etc. Furthermore, a numeric keypad 3 is provided at the front right side of the CRT 2, which is used to input a customer's unique password, billing amount, date, and the like. Furthermore, the operation panel has a bill insertion slot 4 for inserting bills and a bill return slot 5 for returning bills.

On the right side of the vertical operation panel of the bank transaction device 1, there is a clerk key 10 for clerk operation, and a magnetic card for inserting a magnetic card on which data such as a personal code of a customer eligible for bank transactions is magnetically recorded. A card insertion slot 6, a statement issuing slot 7 that discharges a statement issued when making a transaction without using a passbook and has transaction data printed on it, and a cash dispensing slot 8 that discharges banknotes are arranged. A passbook insertion slot 9 for inserting a passbook is arranged in the. Further, above the passbook insertion slot 9, there are provided an in-transaction indicator 20 that indicates that the bank transaction device 1 is in a transaction ready state, and a transaction mode indicator 21 that indicates possible transaction types.

FIG. 2 schematically shows the internal structure of the bank transaction device 1. The bank transaction device 1 serves as an input/output device for counting and conveying a predetermined amount of banknotes in cash payment and cash exchange transactions, and is a banknote discharger that sends the banknotes to a payout port 8 based on a confirmation number from a function key. Bill Chietska 3 that determines the authenticity and type of banknotes inserted into the banknote slot 4
2. For each transaction process, the transaction type, payment amount,
A slip issuing machine 33 records transaction data such as the deposit amount in a journal as a bank copy and issues a statement slip to the customer, and a magnetic card is placed inside the card insertion slot 6 and reads data magnetically recorded on the card.・A reader 34, a bookkeeping device 35 that prints transaction date, deposit amount, payment amount, balance, and other data on a passbook, a key input device 36 including function keys 11 to 19 and a numeric keypad 3, and
A display device 37 including a CRT 2 is provided. The bank transaction device 1 includes one master central processing unit (M-
It is controlled by a master-slave system consisting of a CPU (referred to as CPU) 40 and a plurality of slave central processing units (referred to as S-CPU) 41 to 45, and various transactions are executed. Preferably these CPUs are microprocessors. Bill ejecting machine 31, Bill Chietska 32, slip issuing machine 3
3, card reader 34, bookkeeping machine 35, key input device 37 and display device 37 are S-
They are controlled by CPUs 41 to 45, respectively.
The M-CPU 40 and the S-CPUs 41 to 45 each have read-only memories (ROM) 50 and 51 to 55 in which their programs are stored.
and a random database that stores various transaction data.
It has access memory (RAM) 60, 61-65. The S-CPU 45 further includes a screen data memory 5 that stores screen data set in advance for various screen displays by the CRT 2.
It is equipped with 6. M-CPU40 and S-CPU41
45 are interconnected by various buses. The control center (not shown) has a customer-specific information file, in which the customer's personal code, data regarding bank transactions, etc. are stored. The M-CPU 40 transmits transaction processing data to the center via the transmission control circuit 38, and from the center, data related to bank transactions, including whether or not the transaction is possible and updated by the transaction, are transmitted to the M-CPU 40 via the circuit 38. transmitted.

Examples of screens displayed on the CRT 2 when a customer conducts a transaction are shown in FIGS. 3 and 4. FIG. 3 shows an initial screen, and FIG. 4 serves as both an example of the screen and an example of the contents of the screen data memory 56. In this embodiment, two languages are used: Japanese and English.

The initial screen allows the customer to select the type of transaction and also select the language to be used when selecting the type of transaction. The initial screen includes instructions in Japanese and English to press the corresponding function key to specify the desired transaction.
In addition, the Japanese words "payment" and "deposit" indicating the type of transaction are
"Inquiry" corresponds to function keys 17 to 19, and the English words "DRAW" and "DEPOSIT" represent the same transaction type.
"INQUIRE" is displayed corresponding to function keys 11 to 13, respectively. Therefore, when the customer presses function key 11 or 17, a payment transaction has been selected and key 12 or 18 is pressed.
When the key 13 or 19 is pressed, the deposit transaction is selected, and the balance inquiry is selected when the key 13 or 19 is pressed. Also, when any of function keys 11 to 13 is pressed, English is selected and function keys 17 to 1 are pressed.
9, it means that Japanese has been selected.

Once a transaction type is selected, depending on the transaction,
An operation guidance screen is displayed on the CRT 2 to guide the customer's operations necessary to carry out the transaction.
As shown in Figure 4, these screens include a screen that prompts you to insert your card, a screen that prompts you to enter your PIN number, a screen that allows you to enter the amount to be paid, and a screen that allows you to insert banknotes to be deposited. There are screens for instructing customers to receive their cards, passbooks, and statement slips. There are two types of screens that guide exactly the same operation, namely, a series of operation guide screens configured using Japanese and a series of operation guide screens configured using English.

Screen data for displaying these initial screens and operation guidance screens is stored in advance in the memory 56. For screen data, CRT
It may be either one that directly represents the bright spot dots on the display screen of No. 2 or one that consists of a code that specifies the characters that make up the screen. Each screen is given a screen number to identify it. The initial screen is NO.O. The screen numbers for Japanese screens are 1 to N, and the screen numbers for English screens are N+1 to 2N.
is assigned.

Transaction processing is done by M-CPU40 and S-CPU41~4
5 communicates with each other. M-CPU
40 sends commands to each S-CPU.
This command uses the address that specifies the S-CPU,
Consists of control codes, information, etc. Each S-
When the CPU receives a command sent from the M-CPU 40, the CPU executes the contents of the command, and when the execution is completed, responds to that effect to the M-CPU 40.
S that controls the key input device 36 and the display device 37
- The CPU 45 is given commands to read key input data, commands to display a specific screen, etc. from the M-CPU 40. In the case of a command that gives a display command, the control code represents "screen display",
That information represents the screen NO.

FIG. 5 shows part of the processing executed by the S-CPU 45. When a command is sent from the M-CPU 40 (step 101), it is checked whether the control code is "screen display" (step 102). When screen display is commanded, it is checked whether the screen is NO.O, that is, the initial screen (step 103). In the case of an initial screen display command, proceed to the processing for that purpose (step
104).

An example of the initial screen display process is shown in FIG. First, screen data NO.O is read from the screen data memory 56, and based on this data, an initial screen as shown in FIG. 3 is displayed on the CRT 2 (step 111). Then, the process moves to function key input processing, and when there is a key input from any of the function keys (step 112), the pressed function key becomes key 11.
-13 or keys 17-19 are checked (steps 113, 114). RAM65 of S-CPU45
Alternatively, a language flag F is provided in the S-CPU 45. This flag F is for storing the selected language. If the key input is from function keys 11 to 13, this means that English has been selected, and the language flag F is set to 1 (step 115). If function keys 17-19 are pressed, it means that Japanese has been selected, and flag F is reset to O (step 116). After this, a message representing the selected transaction type (depending on which function key was pressed) is edited and M
- Sent to CPU 40.

The M-CPU 40 determines the operation guidance screen to be displayed next according to the selected transaction, and displays that screen.
A command including NO. is sent to the S-CPU 45. Referring to FIG. 5, in the S-CPU 45, since the screen number of the next command to be received is not 0 (NO in step 103), it is checked whether the language flag F is 1 (step 105). This flag F is 0
In the case of , the screen NO. given in the command.
The screen data is read out from the memory 56, and the operation screen is displayed on the CRT 2 (step 107).
If necessary, input data from the function keys 11 to 19 or the numeric keypad 3 is read. Then, the processing results are reported to the M-CPU 40 as necessary. When the language flag F is 1, English is selected, so N is added to the screen number given by the command of the M-CPU 40, and the screen number is corrected to the corresponding English operation guide screen. (Step 106). Then, an operation guidance screen configured in English based on this new screen number is displayed on the CRT 2 (step 107). In this way, all processing for the selected language is S-
Since it is performed by CPU45, M-CPU40
Simply specify the screen number.

If the command given by the M-CPU 40 is not a display command (NO in step 102), other processing is performed in accordance with the command.

In FIG. 5, the command to display the initial screen is given by the M-CPU 40, but since the initial screen is always displayed except during transaction processing (when a customer is detected) (In some cases, the initial screen may be displayed using the M-CPU).
Needless to say, the information can be displayed based on the judgment of the person 45.

In the above embodiment, since there are two types of languages used on the operation guidance screen, it is possible to use three or more types, and it goes without saying that the language is not limited to Japanese and English. If three or more languages are used, using two or more bits as the language flag F will allow these to be identified and stored.

As the electronic visual display device, a CRT is preferred as in the above embodiments, but various other display devices such as a plasma display can also be applied.

[Brief explanation of the drawing]

Fig. 1 is a perspective view showing the external appearance of the bank transaction device, Fig. 2 is a block diagram showing the configuration of the device, Fig. 3 is a drawing showing an example of the initial screen, and Fig. 4 is a screen data screen.
FIG. 5 is a flow chart showing the display processing procedure by the S-CPU, and FIG. 6 is a flow chart showing details of initial screen processing. 1...Bank transaction device, 2...CRT, 11-1
9...Function key, 36...Key input device, 37...
...Display device, 40...M-CPU, 45...S-
CPU, 56...Screen data memory.

Claims (1)

[Scope of Claim for Utility Model Registration] (1) An electronic visual display device for displaying an operation guidance screen to the customer in a transaction processing device in which the customer executes a predetermined transaction by performing a series of multiple-step operations; A plurality of function keys provided on the periphery of the electronic visual display device for selecting at least a transaction type, and at least two types of transaction types are displayed at a position corresponding to each function key for each transaction type and language. an initial screen that includes text expressed in at least two different languages, and a plurality of text messages that are selected after the initial screen is displayed and are used to guide the customer in the operations to be performed in response to the transaction, each expressed in at least two different languages. a memory for storing screen data for displaying an operation guidance screen on an electronic visual display device; and a memory for storing screen data for displaying an operation guidance screen on an electronic visual display device; a language determining means for determining and storing the language; and after the initial screen display, sequentially electronically displaying selected operating guidance screens stored in the memory in accordance with the selected language and in accordance with the selected transaction; A transaction processing device comprising means for controlling display on the device. (2) The control means consists of a master central processing unit that commands the overall operation of a series of transaction processing, and a plurality of slave central processing units that control each input/output device, and includes an electronic visual display device and function keys. is controlled by one slave central processing unit, the memory and determination means are provided in the slave central processing unit controlling the electronic visual display device and the function keys, and the master central processing unit is controlled by one slave central processing unit, which controls the electronic visual display device and the function keys, and the master central processing unit controls the operations to be performed by the customer. The slave central processing unit that outputs a display command specifying the language and controls the electronic visual display device and the function keys responds to the selected language based on the display command from the master central processing unit. A transaction processing device according to claim (1) of the utility model registration claim, which controls the display of an operation guidance screen that displays an operation guidance screen.