JPH03280656A - Facsimile remote diagnostic system - Google Patents

Abstract

PURPOSE:To rationalize the maintenance job of a facsimile equipment and to realize a timely service by making automatic communication to a destination in charge of maintenance when a facsimile equipment controller detects a fault of the facsimile terminal equipment. CONSTITUTION:A facsimile terminal controller 2 detects a fault such as a communication fault, original jam, recording paper jam or other equipment fault during the operation of a facsimile terminal equipment. when a fault is detected, a fault event management equipment 3 classifies faults and stores where each fault takes place sequentially, a fault condition monitor 4 uses the fault event management equipment 3 to monitor the management state of the fault event at any time and when it is detected that the management state reaches a predetermined condition, it is informed to the facsimile terminal equipment controller 2. Then an automatic dialer 5 is started to execute dialing to a facsimile diagnostic device 7 being a destination in charge of management via a telephone line 6 based on the telephone number being the destination in charge of maintenance stored in a destination in charge of maintenance storage device 1, the occurrence of a fault state and the content of the fault are informed. Thus the timely service is executed.

Description

DETAILED DESCRIPTION OF THE INVENTION Field of the Invention The present invention relates to facsimile diagnostic functions, and more particularly to remote diagnostic methods.

Conventional technology Conventionally, in this type of facsimile remote diagnosis method,
Depending on a request from a user over the phone, etc., or activated from a remote diagnostic device on the maintenance side at regular intervals,
The user's fax machine was being diagnosed.

Problems to be Solved by the Invention In the conventional facsimile remote diagnosis method described above,
Diagnosis is performed after a user complains, which inconveniences the user and causes delays in maintenance work, which often lacks service to the user.

Furthermore, diagnosis at fixed intervals makes timely maintenance extremely difficult and often irrational.

The present invention has been made in view of the above-mentioned conventional situation,
SUMMARY OF THE INVENTION Accordingly, an object of the present invention is to provide a new facsimile apparatus that can solve the above-mentioned problems inherent in the conventional technology.

Means for Solving the Problems In order to achieve the above object, the facsimile remote diagnosis method according to the present invention sequentially stores the occurrence of the abnormal event and the abnormal situation when the occurrence of an abnormal event is detected during the operation of the facsimile machine. The means to store and the cumulative status of memorized abnormal events are
It is configured to include a means for monitoring whether a predetermined condition is reached, and a means for automatically calling a pre-stored notification destination and notifying the abnormality occurrence status when the cumulative situation reaches the predetermined condition. be done.

Embodiment Next, a preferred embodiment of the present invention will be specifically explained with reference to the drawings.

FIG. 1 is a basic block diagram showing an embodiment of the present invention.

Referring to FIG. 1, when starting the operation of a facsimile machine equipped with the remote diagnosis method of the present invention, a maintenance person or the like sets the telephone number of the person in charge of maintenance in advance, and the maintenance notification destination storage device 1 stores the telephone number of the person in charge of maintenance. Memorize the maintenance phone number.

The facsimile terminal control device 2 is in charge of the central part of facsimile operation control.
It has means for detecting abnormal events such as document jams, recording paper jams, and other device abnormalities.

When the facsimile terminal control device 2 detects the abnormal event, the abnormal event management device 3 classifies the detected abnormal event and sequentially stores the number of occurrences for each type of abnormality.

The abnormal condition monitoring device 4 monitors the management status of abnormal event occurrence by the abnormal event management device 3 at any time.

When detecting that the management status of abnormal event occurrence has reached a predefined condition, the abnormal condition monitoring device 4 notifies the facsimile terminal control device 2 of this fact.

When the facsimile terminal control device 2 receives the notification from the abnormal condition monitoring device 4, it activates the automatic dialing device 5 and calls the operator via the telephone line 6 based on the telephone number of the maintenance person stored in the maintenance notification destination storage device 1. A call is made to the facsimile diagnostic device 7 that is in charge of maintenance.

After the call to the maintenance person is completed, the maintenance person's facsimile diagnostic device 7 is notified of the occurrence of an abnormal condition and the details of the abnormality using a predefined communication means.

As described in detail, according to the present invention, when a facsimile machine detects an abnormal state of the machine, it automatically contacts the maintenance personnel, thereby solving the problems of the prior art described above and improving the facsimile machine's performance. This has the effect of streamlining maintenance work and providing timely service.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing one embodiment of the present invention. l...Maintenance notification destination memory device! , 2...Facsimile terminal control device, 3...Abnormal event management device, 4...Abnormal condition monitoring device, 5...Automatic dialing device, 6...Telephone line, 7...Facsimile diagnostic device

Claims (1)

[Claims] In a facsimile machine equipped with automatic dialing means for making calls using a telephone line, when the occurrence of an abnormal event is detected during operation of the facsimile machine, the occurrence of the abnormal event and the abnormal situation are detected. A means for sequentially storing the abnormal events, a means for monitoring whether the accumulated status of the memorized abnormal events reaches a predefined condition, and a means for automatically sending a notification to a previously memorized notification destination when the accumulated status reaches a predefined condition. A facsimile remote diagnosis method comprising: a means for making a call and notifying the situation of an abnormality;