JPH03261256A - Incoming call notice equipment - Google Patents

Abstract

PURPOSE:To allow the operator to confirm an incoming line from an incoming tone by extracting head incoming information from a queue for incoming notice and informing the incoming line in tone color included in the incoming information. CONSTITUTION:A means 12 monitors an incoming call from lines 10-1, 10-2 to 10-n of different classes. When an incoming call is confirmed, the incoming information including the priority of incoming notice and an incoming tone color corresponding to the incoming lines 10-1, 10-2, 10-3 is connected to a tail end of queue of incoming notice. The queue of incoming notice is rearranged by a means 16 depending on the priority of incoming notice, a means 18 extracts head incoming information from the queue of incoming notice and the arrival of a call is informed in tone color included in the incoming information. Thus, even when the operator is a weak-sighted person, the person confirms quickly the incoming line from the incoming tone.

Description

Detailed Description of the Invention: Industrial Application Fields Prior Art Problems to be Solved by the Invention Means for Solving the Problems Effects of the Invention [Summary] Device for notifying incoming calls from lines of different types The purpose of this invention is to provide a device that allows an operator to confirm the incoming line from the ringtone, and to provide a means for monitoring incoming calls from lines of different types, and to identify the incoming line and the incoming line when an incoming call is confirmed. means for connecting incoming call information including corresponding incoming call notification priorities and ring tone tones to the tail of an incoming call notification queue; means for rearranging the incoming call notification queue in accordance with incoming call notification priorities; and incoming call notifications. means for extracting the first incoming call information from the queue and notifying the incoming call with a tone included in the incoming call information.

[Field of Industrial Application] The present invention relates to a device for notifying incoming calls from lines of different types.

At the switchboard, operators who perform switching operations are notified of incoming calls on various lines.

[Prior Art] FIG. 13 shows a conventional switching board, in which the extension line 30 has an extension line interface 36, the office line 32 has an office line interface 38, and the trunk line 34 has a trunk line interface 40. , are connected to the exchange 42 through each of them.

A switchboard control device @44 is connected to the switchboard 42, and the switchboard control device 44 is connected to a switchboard 46.

The switchboard 46 has incoming call indicator lamps 48 for extensions corresponding to each line 30, 32, and 34. Incoming call indicator lamp 5 for relay line
0. An incoming call indicator lamp 52 for the central office line is provided, and the switchboard 46 receives signals from the switchboard controller 44 for each line 30,
32.34 incoming call will be notified.

With this notification of incoming call, the switchboard 46 connects the incoming line 80.3 to 80.3.
The incoming call display lamps 48, 50, and 52 corresponding to 2.34 are lit (flashing), and at that time, a ringtone is also emitted from the switchboard 46.

The operator of the switchboard 46 recognizes the incoming call from the illumination (flashing) of these incoming call indicator lamps 48, 50, 52 and the ringing tone, and performs an operation to connect the calling side and the called side.

[Problems to be Solved by the Invention] Here, in the past, each line 30. 32. A common tone is used for the 34 ringtones.

Therefore, in the case of simultaneous incoming calls, the operator needs to check each incoming call indicator lamp 48.50°52 that is lit (blinking), and for this reason, the incoming call line 30.3 is immediately
It is difficult to confirm 2.34.The present invention was made in view of the above-mentioned conventional circumstances,
The purpose is to provide a device that allows an operator to confirm the incoming line from the ringtone.

[Means for Solving the Problems] The present invention is configured as shown in FIG. 1 in order to achieve the above object.

In the figure, the means 12 monitors incoming calls from lines 10-L10-2"" and 10-n of different types.

Then, when the incoming call is confirmed, the incoming line 10-1.
The incoming call information including the priority of the incoming call notification and the tone of the ring tone corresponding to 10-2 or 10-3 is connected to the tail of the incoming call notification queue by the means 14.

This queue of incoming notifications is sorted by the means 16 according to the priority order of the incoming notifications.

Further, the means 18 takes out the first incoming call information from the incoming call notification queue and announces the incoming call using the tone included in the incoming call information.

[Operations] In the present invention, when an incoming call is confirmed, the incoming call line 10-
1, 10-2, . . . , 10-3, the operator is notified of the incoming line using the tone of the ringtone corresponding to the numbers 1, 10-2, . . . , 10-3.

This ringtone is the incoming call line 10-1. i.

-2...10-3 are issued in priority order.

[Embodiment] A preferred apparatus according to an embodiment will be described below based on the drawings.

In FIG. 2, a switchboard 46 to which the embodiment is applied is illustrated, and the switchboard 46 is provided with a dip switch section 54.

In FIG. 8, the dip switch section 54 is explained,
Here, extension 30. Central line 32. Corresponding to the trunk line 34, there is a dip switch 54-1 for extension lines, a dip switch 54-2 for central office lines. A dip switch 54-3 is provided for each trunk line.

These dip switches 54-1. 54-2゜54
-3 allows you to set the priority of incoming call notification and the tone of the ringtone for each line, for example, set the priority of incoming call notification to high ~)
From the station line 32. The order is trunk line 34 and extension line 30, and the tone of the ring tone of extension line 30 is set to 1000 Hz, trunk line 34.
The tone of the ringtone for the station line 32 can be set to 500H21, such as 250H2.

In FIG. 4, the processing device 56 inside the switchboard 46 is explained, and the processing device 15B is equipped with a monitoring section 582, an incoming call notification queue creation section 602, and an incoming call notification section 62. It is composed of a content management unit 64 and an incoming call type unit 66.

511A, 6th flash In FIG. 7, the operation of the processing device 560 is explained, and the dip switch section 54 is checked by the monitoring section 58 (step 50 in FIG. 5).
1).

When the setting contents of the dip switch section 54 are changed, the changed contents are notified from the monitoring section 58 to the setting contents management unit 64 of the incoming notification queue creation section 60. The content is managed (
FIG. 5 Step 503).

The switchboard controller 44 is also constantly monitored by the monitoring unit 58, and when an incoming call is confirmed, the type of line 30, 32, 34 corresponding to the incoming call is determined by the monitoring unit 58, and a queue for incoming notification is created. The incoming call type unit 66 of the unit 60 is notified (step 601 in FIG. 6).

When the incoming call queue creation unit 64 is notified of the line type of the incoming call from the monitoring unit 58, the settings for the incoming line are read from the setting content management unit 64.A pointer to the next queue, line type 1 incoming call notification priority. 'Ra Incoming call information including information on the tone of the ringtone is created (step 603 in FIG. 8).

When this incoming call information is created, the incoming call information is connected to the back of the incoming call notification queue.The situation is shown in FIG.

When the current incoming call information is connected to the tail of the queue, it is checked whether other incoming call information is connected to the incoming notification queue (step 606 in FIG. 6).

When it is confirmed that other incoming call information is not connected to the queue (NO in step 605 in Figure 6), the current incoming call information is connected to the head of the queue for incoming call notification (step 605 in Figure 6).
Figure step 607).

Additionally, if other incoming call information is connected to the queue, the priorities of the incoming call notifications included in each incoming call information are compared (step 609 in Figure 6), and the current incoming call information has a higher priority. If it is high, other incoming call information is connected after the current incoming call information (step 611 in FIG. 6).

If other incoming call information has a higher priority (Figure 6)
(YES in step 609) Current incoming call information is connected after that incoming call information (step 613 in FIG. 6).

In this way, the queue for incoming notifications is sorted according to the priority of the incoming notifications. When this sorting is completed, the incoming notification unit 62 of the processing device 156 determines whether or not the incoming information is connected to the head of the queue. It is confirmed (Step 701 in Fig. 7).

If the incoming call information is connected (Figure 7)
YES in step 701), the first incoming call information is picked up and the incoming call is announced with the tone included in the incoming call information (
FIG. 7 step 703).

Further, if the incoming call information is not connected to the head of the queue (No in step 701 in FIG. 7), the ringtone stops (step 705 in FIG. 7).

FIG. 8 explains the effect of incoming call notification when the priorities are different, and here, the dip switch unit 54 sets the incoming call notification priority in the order of the central office line 32, trunk line 34, and extension line 30. The ringtone for extension calls is tone S1, the ringtone for calls to the central office line is tone S2, and the ringtone for calls from the trunk line is tone S3.
are set respectively.

In FIG. 9, at time T1, no incoming call has been confirmed, and the incoming call notification lamps 48, 50, and 52 and the ring tone are not making any notifications.

At the next time T2, when the incoming call on the extension 30 is confirmed, the extension incoming call indicator lamp 48 lights up on the switchboard 46, and the tone S
1, a ringtone will be emitted.

Furthermore, when the arrival of a call on the central office line 32 is confirmed at time T3, the extension incoming call indicator lamp 48 and the central office line incoming call indicator lamp 52 are turned on at the switchboard 46.

Since the office line 32 has a higher priority for incoming call notification, the ring tone is emitted using the tone S2 instead of the tone S1.

When the incoming call on the trunk line 34 is confirmed at time T4, the switchboard 46 displays an incoming call indicator lamp 48 for the extension line and an incoming call indicator lamp 52 for the central line. The trunk line incoming call indicator lamp 50 lights up.

The priority order for incoming call notification is central line 32, trunk line 34, and extension line 30.
Therefore, the ring tone continues to be emitted with tone color S2 even at time T4.

Further, when the incoming call on the central office line 82 is abandoned at time T5, a ring tone is emitted with tone S3 instead of tone S2.

When the incoming call on the trunk line 34 is abandoned at time T6, the ring tone is emitted again with tone S1 from time T6.

Then, at time T7, when the incoming call on the extension 30 is abandoned, the switchboard 46 becomes silent.

Incidentally, the manner in which the queue for incoming notification is generated in FIG. 9 is shown in FIG. 10.

In Figure 11, extension 30. Central line 32. The operation is explained in the case where the priorities of incoming notifications are the same in the trunk line 34. In this case, since the priorities of incoming notifications are the same, a ringing tone is emitted in the order of incoming calls.

Incidentally, the manner in which the queue for incoming notification is generated in FIG. 11 is shown in FIG. 12.

As described above, according to this embodiment, even in the case of simultaneous incoming calls, the operator is notified of the incoming lines 30, 32, and 34 using different tones in accordance with the set priority order of incoming call notification.

The operator has an incoming call display lamp of 48 degrees and 50 degrees.
Incoming line 30.32 with ringtone without checking 52
．． 84 can be easily recognized.

[Effects of the Invention] According to the present invention, the operator is notified of the incoming line in priority order of incoming call notification, and with different tones for each line.

Therefore, even if the operator has poor eyesight, he or she can easily and quickly confirm the incoming line from the ringtone.

FIG. 6 is a flowchart explaining the operation of the queue creation section, and FIG. 7 is a flowchart explaining the operation of the incoming call notification section.
Figure 8 is a time chart explaining the effect of queue sorting; Figure 9 is a time chart explaining the effect when the priorities are different; Figure 10 is a time chart explaining the effect of queue sorting. Figure 12 is a time chart explaining the effect of queue sorting, and Figure 13 is an explanation of the prior art.

[Brief explanation of drawings]

Figure 1 is an explanation of the principle of the invention. Figure 2 is an explanation of a switchboard to which the embodiment is applied. Figure 3 is an explanation of the configuration of a dip switch. Figure 4 is a schematic explanation of the processing device. Figure 5 is an explanation of the monitoring unit. Flowchart 30 explaining the action
・ 32 ・ ・ 34 ・ ・ 36 ・ ・ B-- 40 ・ ・ ・Extension line, office line, trunk line, extension line interface, office line interface, trunk line interface 42...exchange 44--switchboard control Device 46...Switchboard 48...Incoming call indicator lamp for extension line 50...Incoming call indicator lamp for central office line 52...Incoming call indicator lamp for trunk line 54.54-1.54-2.54-3 ・...Deep switch 56...Processing device 58...Monitoring section 60...Queue creation section 62...Incoming call notification section 64...Setting content management unit 66...Incoming call type unit Figure 3: Flowchart explaining the operation of the monitoring unit Figure 5: Flowchart explaining the operation of the incoming call notification unit Figure 7: Figure 8 Flowchart explaining the operation of the call notification unit

Claims (1)

[Claims] Lines of different types (10-1, 10-2...1)
means (12) for monitoring incoming calls from incoming calls (10-1, 10-2);
. . . or 10-2), means (14) for connecting the incoming call information including the priority order of the incoming call notification and the tone of the ring tone corresponding to the incoming call notification to the tail end of the incoming call notification queue; Means (16) for sorting in priority order of notification, and means (18) for extracting the first incoming call information from the incoming call notification queue and notifying the incoming call with a tone included in the incoming call information.
An incoming call notification device comprising: