JPH03214852A - Additional dial telephone service equipment - Google Patents

Abstract

PURPOSE:To receive additional service without redialing a telephone number by providing a guidance information originating equipment which offers a menu of plural information originating equipments and an additional dial processing part which switches information originating equipments while holding a line. CONSTITUTION:When a caller originates a call, the call is connected to a guidance talkie equipment of the guidance information originating equipment which offers and indicates a menu, operation button information, etc., of talkie equipments 4 to 9 of plural information originating equipments of an additional dial telephone service equipment. The caller connects the call to desired one of equipments 4 to 9 by the indicated button operation based on this guidance; and when a button based on the guidance is operated after the end of service, the line is kept held by an additional dial processing part 20, and the connected equipment is switched to one of equipments 4 to 9 corresponding to the indicating button operated by the caller. Consequently, the additional service is easily received without redialing the telephone number.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to an additional telephone service device that allows a caller to select information based on an instruction using an additional dial in a telephone service.

[Prior Art] An example of a conventional telephone service device for telecommunications equipment will be described with reference to FIG. The exchange 2 is provided with talkie equipment 4 to 9 (the number of talkie equipment is not limited as shown in FIG. 1, and an unspecified number can be installed). Now, when the caller 1 wants to hear the telephone service A information of the talkie equipment 4, the caller 1 first dials the telephone number of the telephone service of the talkie equipment 4. Switch 2 receives this phone number and transfers it to trunk 3.
connect the caller 1 to the talkie equipment 4 of the A information via the
Telephone service is provided (note that the caller 1 may use either a push-button telephone or a dial telephone). If, in addition, caller 1 is connected to another talkie facility 5
If the user wants to hear the telephone service B information, he or she must hang up the telephone and dial a new telephone number to connect the talkie equipment 5. Furthermore, the same applies when the caller 1 listens to the telephone service F information of the talkie equipment 9.

[Problem to be solved by the invention]

In this way, conventionally, it was necessary to dial the telephone number corresponding to the telephone service each time, and the exchange
must each time perform a connection operation, connect via trunk 3 to one of the talkie facilities 4 to 9, and share the telephone service. Therefore, when there are many types of services, it is not only difficult for the caller 1 to operate the service, but it is also difficult for the caller 1 to remember the telephone number.

This invention was made to solve these shortcomings, and allows the caller to make additional dials according to guidance instructions, and by switching the connection to other talkie equipment using the additional dial telephone service device, new information can be obtained. The purpose of the present invention is to provide an additional dial telephone service device that allows users to listen to telephone calls.

[Means to solve the problem]

The additional dial telephone service device according to the present invention includes a guidance information transmission equipment that provides a caller with information menus of a plurality of information transmission equipment, and a system that receives additional dials from the caller and responds to the additional dials while maintaining the line. This system is equipped with an additional dial processing unit that performs switching to information transmission equipment.

(Operation) In this invention, when you dial a predetermined telephone number and follow voice guidance to dial the information number you want to hear from among several information menus,
You can listen to a specified message from a pre-recorded tape, and you can change the information menu as many times as you like to listen to the message.

〔Example〕

FIG. 1 is a block diagram showing one embodiment of the present invention.
2 is a guidance talkie facility, 20 is an additional dial processing section, and 1 to 9 are the same as in FIG. 4.

Next, the operation will be explained.

When a call is made by the caller 1's push-button telephone (equipped with a multi-frequency signal generator), the exchange 2 transmits the call to the guidance talkie equipment 10 via the trunk 3 and a newly installed additional dial processing section 20. Connecting. Here, the caller 1 is instructed to make additional dials by sending a prerecorded guidance message. An example of a message is ““l” to “6”.
Please press one of the push buttons up to. Push button “1” is A information, “2” is B information, etc.
..."6" is the F information telephone service. If you would like to hear other information, please press the push button for that number after #. ”. When caller 1 presses one of the push buttons numbered ``1'' to ``6'' after #, the signal emitted from the telephone passes through exchange 2 and trunk 3 and is sent to the additional dial processing unit. Directly received at 20. The additional dial processing unit 20 provides talkie equipment 4 to 9 for a menu of telephone service information that the caller 1 wants to hear.
In order to connect to the talkie equipment, the corresponding relay is operated, and the connection is changed to one of the talkie equipment 4 to 9 at a predetermined timing.

If the caller 7 wants to listen to another menu, press any push button from "1" to "6n" after the # push button to hear the additional dial processing unit 20.
Since the lines for talkie equipment 4 to 9 are reconnected within the terminal, the requested message can be heard. You can press the push button after # as many times as you like to hear new telephone service information.

However, dialing from a caller 1 other than a buyush type telephone (having a multi-frequency signal generator) is only for connection to the guidance talkie equipment 10. In this embodiment, the maximum number of talkies installed in one additional dial processing section 20 is six.

By creating the additional dial telephone service device in this way, the caller 1 can hear up to six types of telephone service information in this embodiment by dialing one telephone number.

The basic configuration of the additional dial processing section 20 according to the present invention will be explained based on FIG. 2. 21 is a PB signal receiving section;
22 is a decoder section, and 23 is a control section for connecting the menu talkie facilities 4 to 9 to the central office line 30. 24 is the talkie equipment 4 to 9 for the menu.
10 is a guidance talkie device. Reference numeral 25 indicates a guidance return circuit section for returning to guidance, 26 indicates a station line monitoring section for detecting the end of a call and disconnecting the line, and 27 indicates a power supply section for operating each section.

Next, the operation will be explained.

When the caller 1 makes a call, the guidance talkie equipment 10
connected to. When the caller 1 dials "#" and any number "1" from "1 to 6" according to the instructions of the guidance, the PB signal receiving section 21 receives the PB signal, and the decoder section 22 translates it. and sends it to the relay control unit 23. Here, the contacts corresponding to the PB signal among the talkie equipment 4 to 9 are closed, one of the talkie equipment 4 to 9 for the telephone service requested by the caller 1 is activated, and the timing is determined to connect it to the central office line 30. .

Note that the guidance return circuit 25 allows the talkie equipment 4 to
-9 connections back to the guidance talkie equipment 10. Further, the station line monitoring section 26 detects the end of the call, and attempts to restore the additional dial processing section 20.

FIG. 3 shows a more specific circuit example of the additional dial processing section 2o in FIG. 2, and parts corresponding to those in FIG. 2 are given the same reference numerals. Also, A and B shown in capital letters
,...F,AA. BA, . . . FA, RLS are relays, and their contacts are represented by lowercase letters.

Suppose that you make a call to obtain telephone service information from a certain telephone. The exchange 2 is connected to the guidance talkie equipment 10 via the trunk 3 and the communication path of the additional dial processing section 20. Guidance talkie equipment 10
From there, as explained in FIG. 2, additional dialing instructions are given to the incoming call. The caller dials the information he/she desires from several information menus according to the guidance of the guidance talkie equipment 10. The A, B...F relays of the additional dial processing section 20 are relays corresponding to the additional dial numbers of the caller 1, and
A, BA... Also compatible with FA relay, talkie equipment 4
This is a relay that also corresponds to ~9.

For example, suppose caller 1 dials the number "1". P
The B signal receiving section 21 operates the A relay corresponding to the requested talkie equipment 4 via the decoder section 22 (the decoder section 22 translates and sets "1" so that the A relay operates). Contacts a2 and a3 create a circuit for starting the talkie equipment 4 and start it. The contact a1 operates the AA relay, and the contacts aaO and aal change the connection of the talkie equipment 4 to the communication line, but at the same time, they operate the Z relay and create a loop (preventing instantaneous interruption of the communication line) at the contact ZO.
The communication path of the additional dial processing section 20 does not extend to the central office line 30 side. After the A relay recovers with a delay due to its self-contact aO, the Z relay also recovers and the loop is released, so that the station line 30
The connection to the caller 1 is completed, and the caller 1 can listen to the information of the talkie facility 4.

If caller 1 wants to hear other information, he dials # to return to the guidance. The PB signal receiving section 21 sends the signal to the decoder section 22, the RSL relay of the guidance return circuit section 25 operates, and the guidance talkie equipment 10 is activated through contacts rls2 and rls3. The operation of the RLS relay is to restore the AA relay with the contact rlsl, and the contacts aaO, a
When al returns, the operation of the talkie equipment 4 of A information is stopped.

Since the RLS relay automatically recovers with a delay immediately after activation, the message from the guidance talkie equipment 10 is transmitted to the caller 1 side.

Furthermore, since the caller 1 connects to another talkie equipment 5,
2″′ is dialed.Additional dial processing unit 2o
Then, the PB signal receiving section 21 creates a starting circuit for the B relay corresponding to the requested talkie equipment 5 via the decoder section 22 (the decoder section 22 translates and sets "2" so that it operates as the B relay). start. Thereafter, in the same way as when listening to the information of the talkie equipment 4, the relay control unit 2
The information of the talkie equipment 5 is connected to the central office line 30 by the operation/restoration of the BA relay Z relay of 3.

Further, the same operation is repeated every time the caller 1 dials # and any digits.

When the caller 1 hangs up after the call ends, the talkie equipment considers ending the call and disconnects from the line. At this time, the line voltage returns to 48V, so this is detected (K relay operates),
Additional dial telephone service equipment will also be restored.

In the above embodiment, the talkie equipment 4 to 9 and the guidance talkie equipment 10 are used, but more specifically, messages are recorded and played back using tape or a voice memory IC. Generally speaking, it can be called an information dissemination facility.

(Effects of the Invention) As explained above, the present invention provides guidance information transmission equipment that provides a caller with information menus from a plurality of information transmission equipment, and a guidance information transmission equipment that provides a caller with information menus from a plurality of information transmission equipment; Equipped with an additional dial processing unit that switches to the information transmission equipment corresponding to the dial, when re-listening to a new telephone service, you can efficiently receive information with a simple dial operation without having to dial the number from the beginning each time. There are advantages that can be obtained.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention.
FIG. 2 is a basic configuration diagram of the additional dial telephone service device shown in FIG. 1, FIG. 3 is a diagram showing a circuit example of the additional dial telephone service device, and FIG. 4 is a block diagram showing the configuration of a conventional telephone service device. In the figure, 1 is the caller, 2 is the exchange, 3 is the trunk, 4 to 9
is talkie equipment, 10 is talkie equipment for guidance, 2
0 is the additional dial IA filling section, 21 is the PB signal receiving section, 2
2 is a decoder section, 23 is a relay control section, 24 is a selection activation section, 25 is a guidance return circuit section, 26 is a station line monitoring section,
27 is a power supply section. Figure 4

Claims (1)

[Claims] In a telephone service device that utilizes telecommunications equipment and provides information to a caller from a plurality of information transmission equipment, the information transmission equipment for guidance provides information menus of the plurality of information transmission equipment to the caller, and the caller 1. An additional dial telephone service device, comprising: an additional dial processing section that receives an additional dial from a source and switches to an information transmitting facility corresponding to the additional dial while maintaining the line.