JPH0279157A - Method for managing customer service - Google Patents

Abstract

PURPOSE:To quickly perform customer service jobs by promptly recognizing the service item required by the driver of an automobile getting into a gasoline service station by utilizing radio waves. CONSTITUTION:A transmitter-receiver is provided in the front grill or room of an automobile and the transmitter-receiver is previously adjusted so that the transmitter-receiver can be interlocked with ON/OFF switches of lighting light, sounds, perfumes, etc., in addition to that the transmitter-receiver can transmit and receive radio waves of different wavelengths for the kind of gasoline, oil exchanging timing, or periodical inspection timing, etc. On the other hand, the transmitter-receiver on a gasoline station side is provided with a display with lamps which light or blinks or buzzers which produce sounds in accordance with the radio waves transmitted from the transmitter of the automobile. Therefore, the service item required by the driver of the automobile or the timing of the service item, such as oil exchange, periodical inspection, etc., which can be offered positively from the gasoline station side can be recognized immediately. Thus the customer service can be made quickly.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention is a system for customer service used at a gas station, which uses radio waves to quickly identify the requirements of a car entering a gas station. The aim is to catch it and quickly process it.

[Conventional technology] Conventionally, when a car came to a gas station, the driver would ask the driver to open the window and ask what kind of service he or she was looking for, and then, if the car was refueling, the driver would ask the driver to open the window and ask if the driver was a high-octane user. Depending on whether you are a regular user or a regular user, you must be guided to the location of the meter, or if it is an oil change, you must be guided to that location. Also, during refueling, it was necessary to open the bonnet to check whether the oil needed to be changed, which took time and effort.

[Problems to be solved by the invention] Many people who drive cars are in a hurry, and when they see many cars at a gas station, it takes a lot of time to get their own refueling service. Thinking that it will take a while, you immediately run to another gas station that is open. Additionally, gas stations are especially crowded in the morning and evening, and the above-mentioned fact becomes more noticeable during these hours, greatly affecting sales.

[Means for Solving the Problems] To solve this problem, the present invention speeds up service operations at gas stations and improves business turnover. Alternatively, you can install a transmitter and receiver that transmits or receives different radio waves depending on the month of your car's regular inspection, and when you approach or drive into a gas station, you can catch the radio waves with a receiver installed at the station. , it is possible to quickly guide vehicles to designated locations, quickly complete services such as refueling, and to be able to bring in falcons one after another.
Even the driver of the car can detect necessary maintenance items by catching the waves transmitted from the stand.

[Example] A transmitter/receiver that is compacted like a magnetic patch, or similar to an indoor decoration, is installed inside the front grill of a car or inside the car.This transmitter/receiver is used. It transmits and receives radio waves of different wavelengths so that it can determine the type of car, the month of oil change, the month of regular car inspection, etc., and it is also adjusted so that it can be linked with the on/off switch for lights, sounds, perfume, etc. The transmitter/receiver installed at the gas station should be equipped with a display that lights up or blinks in response to the radio waves sent from the transmitter, or should be equipped with a buzzer to notify the user.

For oil changes, periodic inspections, etc., the receiver may be controlled so that it only catches the radio waves of the relevant month.

[Effects of the Invention] As described above, by configuring the present invention, it is possible to determine what kind of service the customer is requesting, or what kind of service the gas station can actively solicit, such as oil change, etc. Since periodic inspection items can be immediately recognized, not only can services be speeded up, but sales can also be increased by proactively soliciting services.

At the same time, the customer side can also detect maintenance items, and can enjoy music boxes, perfumes, interior decorations, lights, sounds, etc. installed in small items, or by turning on/off things such as opening and closing perfume lids. It turns out. By pretending to be a small item like this, it is convenient because people are willing to install transceivers indoors.

Patent applicant: Cosmo Station Service Co., Ltd.

Claims (1)

[Claims] A transceiver that emits or receives emitted waves of different wavelengths depending on the type of gasoline, oil change month, etc. is attached to the customer's car, and a transceiver that receives or emits the emitted waves is placed at a gas station, etc. A customer service management method that allows various services or maintenance inspection items to be automatically detected on the gas station side and on the car side.