JPH02231851A - Electronic exchange with absence party message transmission function - Google Patents

Abstract

PURPOSE:To provide an effective information to a caller without repetitive call by storing an absence message to a voice storage device provided in an exchange and connecting a call to the voice storage device when the call at subscriber absence exists in a subscriber terminal equipment storing the absence message in the voice storage device. CONSTITUTION:When a subscriber using a telephone set 4 leaves its seat, a voice from the subscriber of the telephone set 4 is stored in the voice storage device 6. When the subscriber of the telephone set 5 makes a call to the subscriber of the telephone set 4, since it is registered in a main storage device 3 that the telephone set 4 is a telephone set being an object of absence transfer service, a central controller 2 sets a channel between the telephone set 5 and the voice storage device 6. Simultaneously, the central controller 2 gives a command to the voice storage device 6 to reproduce and send the absence message in the voice of the subscriber of the telephone set 4 stored in advance. The subscriber of the telephone set 5 listens to the voice of the subscriber of the telephone set 4 reproduced by the voice storage device 6 by the telephone set 5.

Description

[Detailed description of the invention] [Industrial application field] The present invention relates to a storage program type electronic exchange.

[Conventional technology]

Conventional electronic exchanges provide relief measures for calls that arrive after a subscriber leaves his or her subscriber terminal and is absent.
We are implementing an absentee forwarding service.

[Problem to be solved by the invention]

The above-mentioned conventional electronic switching equipment does not automatically respond to incoming calls when the subscriber is absent, unless the subscriber's location can be determined within the own station before moving. There is no response, and the caller is therefore aware that the subscriber he is calling is not available, but is unable to obtain any further information and must either make repeated calls or The drawback is that you have no choice but to give up on making calls.

[Means to solve the problem]

An electronic exchange with an absentee message sending function according to the present invention comprises: a voice storage device for storing absentee messages from subscriber terminals; and when a subscriber terminal accommodated in the exchange dials a predetermined special number, This subscriber terminal is connected to the voice storage device, and the voice storage device is instructed to start storing the voice of the absentee message from this subscriber terminal, and this subscriber terminal also handles the absentee call. registering in the main storage device that the subscriber terminal is eligible for the call forwarding service, which is a service that transfers the call to the audio storage device; When there is a call to a subscriber terminal, the control means transfers the call to the voice storage device and instructs the voice storage device to send an absentee message corresponding to the subscriber terminal.

[Effect]

By transmitting an incoming call to a subscriber terminal whose absentee message has been stored in a voice storage device housed in the exchange to the voice storage device, and sending out the stored absentee message in response to the incoming call. Before the subscriber leaves his/her desk and is unable to answer incoming calls to his or her telephone, the subscriber stores information such as the reason for his/her absence and the time of his/her absence in the voice storage device, and from then on, incoming calls from unspecified subscribers are stored in the voice storage device. Can provide useful information for calls. As a result, other subscribers who made a call to the absent subscriber can make the call again at an appropriate time based on this information.

〔Example〕

Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of an electronic exchange with an absentee message sending function according to the present invention.

The switch network 1 accommodates telephones 4, 5 and a voice storage device 6 for storing absentee messages, and is switch-controlled by a central control device 2. The main storage device 3 is connected to the voice storage device 6 and has an absentee message stored in the voice storage device@6. It is registered that the subscriber terminal is the target of the service.

Next, the operation of this embodiment will be explained.

When the subscriber who is currently using the telephone 114 is away from his/her desk, dials a special number requesting connection to the voice storage device 6, and the central control device 2 connects the telephone 4 and the voice storage device @6. A communication path is set between them, and a command is given to the audio storage device 6 to start audio storage. The subscriber of the telephone FM4 waits for a response from the voice storage device 6 and sends voice from the speaker of the telephone Ia4, and the voice storage device@6 stores the voice from the subscriber of the telephone 4 in the device. The subscriber of the telephone 14 puts the stored note telephone 4 on-hook to send an audible absentee message. At this time, the central control device 2 causes the main storage device 3 to store that the voice storage device 6 is in use, and also causes the telephone t
It is registered in the main storage device 3 that a4 is a telephone that is subject to call forwarding service, which is Zahebis, which forwards calls when the operator is not present to the voice storage device 6.

After the subscriber of telephone II4 finishes storing the voice in voice storage device 6, when the subscriber of telephone 11il5 makes a call to the extender of telephone 4, telephone 4 is a telephone subject to the above-mentioned call forwarding service. Since this is registered in the main storage device 3, the central control device 2 sets up a communication path between the telephone 11fi5 and the voice storage device 6.

At the same time, the central control device 2 instructs the voice storage device 6 to reproduce and transmit the pre-stored absentee message in the voice of the subscriber on the telephone 4. telephone 5
The subscriber can listen to the voice of the subscriber on the telephone Ia4 reproduced by the voice storage device 6 through the telephone I15.

When the subscriber of the telephone 4 returns to his/her desk and dials a special number from the telephone 4 requesting deletion of the above-mentioned registration and deletion of the absentee message, the central control unit 2 determines that the telephone I14 is eligible for the above-mentioned call forwarding service. Instructs the voice storage device 6 to delete the registration that the telephone is from the main storage device 3 and to delete the absentee message of the subscriber of the telephone 4.

〔Effect of the invention〕

As explained above, the present invention stores absentee messages in a voice storage device provided in an exchange, and when a subscriber terminal that has stored the absentee messages in the voice storage device receives a call while the subscriber is absent, By connecting calls to the voice storage device, when a call is received from an unspecified subscriber when the operator of the subscriber terminal is not present, an absentee message can be sent to send out valid information without having to make repeated calls. There is an effect that can be provided to the caller.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing an embodiment of an electronic exchange with an absentee message sending function according to the present invention. 1... Switch circuit network, 2... Central control device, 3
...Main storage device, 4,5...Telephone, 6...
・Sound storage device.

Claims (1)

[Scope of Claims] 1. A storage program type electronic exchange, comprising: a voice storage device for accumulating absentee messages of subscriber terminals; and a voice storage device for accumulating absentee messages of subscriber terminals; When dialing, the subscriber terminal connects to the voice storage device, instructs the voice storage device to start storing the voice of the absentee message from the subscriber terminal, and the subscriber terminal also registering in the main storage device that the subscriber terminal is eligible for a call forwarding service, which is a service that transfers calls to the voice storage device; control means for forwarding the call to the voice storage device and instructing the voice storage device to send an absentee message corresponding to the subscriber terminal when there is a call to a registered subscriber terminal; An electronic exchange with an absentee message sending function, characterized in that: