JPH02113346A - Maintenance system for information processor - Google Patents
Maintenance system for information processorInfo
- Publication number
- JPH02113346A JPH02113346A JP63266727A JP26672788A JPH02113346A JP H02113346 A JPH02113346 A JP H02113346A JP 63266727 A JP63266727 A JP 63266727A JP 26672788 A JP26672788 A JP 26672788A JP H02113346 A JPH02113346 A JP H02113346A
- Authority
- JP
- Japan
- Prior art keywords
- information
- maintenance
- identification information
- fault
- component
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000012423 maintenance Methods 0.000 title claims abstract description 44
- 230000010365 information processing Effects 0.000 claims description 19
- 238000004891 communication Methods 0.000 claims description 9
- 238000000034 method Methods 0.000 claims description 7
- 239000000284 extract Substances 0.000 claims description 3
- 238000007726 management method Methods 0.000 description 17
- 238000004458 analytical method Methods 0.000 description 4
- 230000001934 delay Effects 0.000 description 4
- 238000000605 extraction Methods 0.000 description 3
- 238000012545 processing Methods 0.000 description 3
- 238000007796 conventional method Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
Landscapes
- Multi Processors (AREA)
- Test And Diagnosis Of Digital Computers (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
Description
【発明の詳細な説明】
〔産業上の利用分野〕
本発明は情報処理装置の遠隔保守に関する。特に、保守
部品の配送指示までの全行程を自動化した保守方式に関
する。DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to remote maintenance of information processing equipment. In particular, it relates to a maintenance method that automates the entire process up to instructions for delivery of maintenance parts.
本発明は情報処理装置に接続されたサービスプロセッサ
からの障害情報により故障部品の配送手配を行う情報処
理装置の遠隔保守方式において、障害情報を解析して故
障部品の識別情報を抽出し、この識別情報に基づき保守
部品を自動的に手配することにより、
人手操作による遅延をなくし、人為的な誤りの発生をな
くすようにしたものである。The present invention is a remote maintenance method for information processing equipment that arranges delivery of failed parts based on fault information from a service processor connected to the information processing equipment, in which the fault information is analyzed to extract identification information of the failed parts, and the identification information is extracted. By automatically arranging maintenance parts based on information, it eliminates delays caused by manual operations and eliminates the occurrence of human errors.
従来、この種の遠隔保守システムはサービスプロセッサ
より通報されて来た障害情報に基づいて人手により保守
部品在庫管理システムに保守部品情報を入力していた。Conventionally, this type of remote maintenance system manually inputs maintenance parts information into a maintenance parts inventory management system based on failure information reported from a service processor.
上述した従来の方式では、保守部品在庫管理システムへ
の入力を人手によって行っているため、処理速度が遅く
入力時の操作に誤りが発生する欠点がある。In the conventional method described above, input to the maintenance parts inventory management system is performed manually, which has the disadvantage that the processing speed is slow and errors occur during input operations.
本発明はこのような欠点を除去するもので、保守部品の
配送手配を自動化して人手操作による遅延をなくし、人
為的誤りの発生をなくす保守方式を提供することを目的
とする。The present invention aims to eliminate these drawbacks, and aims to provide a maintenance method that automates delivery arrangements for maintenance parts, eliminates delays caused by manual operations, and eliminates the occurrence of human errors.
本発明は、保守対象となる情報処理装置に接続され、こ
の情報処理装置から故障発生通知を受けたときに、その
装置の内部情報を読出し、解析を行い、故障した部品の
割出しを行うサービスプロセッサを備えた情報処理装置
の保守方式において、上記サービスプロセッサと通信回
線を介して接続された遠隔保守手段を備え、この遠隔保
守手段に、前記通信回線を制御して前記サービるプロセ
ッサから送信された障害情報を受信する障害情報受信手
段と、この障害情報受信手段が障害情報を受信したとき
に起動され、受信した障害情報を解析して得られた故障
部品の識別情報を抽出し、抽出された識別情報により保
守部品在庫管理システムに故障部品の識別情報を入力す
る在庫管理システム制御手段とを含むことを特徴とする
。The present invention is a service that is connected to an information processing device to be maintained, and when a failure notification is received from this information processing device, reads out the internal information of the device, analyzes it, and identifies the failed component. A maintenance method for an information processing device equipped with a processor includes remote maintenance means connected to the service processor via a communication line, and the remote maintenance means controls the communication line to transmit information from the servicing processor. a fault information receiving means for receiving the fault information; and the fault information receiving means is activated when the fault information is received, analyzes the received fault information and extracts the identification information of the faulty part obtained. and inventory management system control means for inputting identification information of the failed parts into the maintenance parts inventory management system using the identified identification information.
情報処理装置が故障したときに、サービスプロセッサが
故障発生の通知を受けて、その通知により情報処理装置
の内部情報を読出し、読出した内部情報の解析および故
障した部品の割出しを行い、故障部品の識別情報を含む
障害情報を遠隔保守手段に送信する。When an information processing device fails, the service processor receives a notification of the failure, reads out the internal information of the information processing device based on the notification, analyzes the read internal information, identifies the failed part, and replaces the failed part. fault information including identification information of the remote maintenance means.
遠隔保守手段の障害情報受信手段は、この部品識別情報
を受信し、在庫管理システム制御手段が受信した障害情
報を解析して故障部品の識別情報を出力し、この出力に
より保守部品在庫管理システムが保守部品の自動配送手
配を行う。The fault information receiving means of the remote maintenance means receives this parts identification information, analyzes the fault information received by the inventory management system control means and outputs the identification information of the failed parts, and this output allows the maintenance parts inventory management system to Arrange automatic delivery of maintenance parts.
これにより情報処理装置の故障時における人手操作によ
る遅延と不正確さを回避することができる。This makes it possible to avoid delays and inaccuracies caused by manual operations when the information processing device fails.
次に、本発明実施例を図面に基づいて説明する。 Next, embodiments of the present invention will be described based on the drawings.
第１図は本発明実施例の構成を示すブロック図、第２図
は本発明実施例の在庫管理システム制御手段の構成およ
び処理の流れを示す流れ図である。FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention, and FIG. 2 is a flowchart showing the configuration and processing flow of the inventory management system control means of the embodiment of the present invention.
本発明実施例は、情報処理装置１に接続され、この情報
処理装置１から故障発生通知を受けたときに、内部情報
を読出し、解析を行い、故障部品の割出しを行った後に
故障部品の割出しに成功したときは故障部品の識別情報
を、また故障部品の割出しに失敗したときには、その旨
を含む情報を障害情報として送信するサービスプロセッ
サ２が通信回線３を介して遠隔保守手段４に接続され、
部品識別情報の入力によりその識別情報に対応する保守
部品を出庫する保守部品在庫管理システム７がこの遠隔
保守手段４に接続される。The embodiment of the present invention is connected to an information processing device 1, and upon receiving a failure occurrence notification from this information processing device 1, reads out internal information, performs analysis, and identifies the failed component. The service processor 2 transmits the identification information of the faulty part when the identification is successful, and the information including that fact when the identification of the faulty part fails, to the remote maintenance means 4 via the communication line 3. connected to,
A maintenance parts inventory management system 7 is connected to the remote maintenance means 4, which issues maintenance parts corresponding to the identification information by inputting the parts identification information.
遠隔保守手段４は、通信回線３を制御してサービスプロ
セッサ２から送信された障害情報を受信する障害情報受
信手段５と、この障害情報受信手段５が障害情報を受信
したときに起動され、受信した障害情報を解析して得ら
れた故障部品の識別情報を抽出し、抽出された識別情報
により保守部品在庫管理システム７に故障部品の識別情
報を入力する在庫管理システム制御手段６とを含む。The remote maintenance means 4 includes a fault information receiving means 5 that controls the communication line 3 and receives fault information transmitted from the service processor 2, and is activated when the fault information receiving means 5 receives the fault information and receives the fault information. and an inventory management system control means 6 for extracting the identification information of the failed parts obtained by analyzing the failure information and inputting the identification information of the failed parts to the maintenance parts inventory management system 7 based on the extracted identification information.
さらに、在庫管理システム制御手段６は障害情報解析部
１１と、部品識別情報抽出部１２と、部品識別情報入力
部１３とを含む。Furthermore, the inventory management system control means 6 includes a fault information analysis section 11 , a component identification information extraction section 12 , and a component identification information input section 13 .
次にこのように構成された本発明実施例の動作について
図面を参照して説明する。Next, the operation of the embodiment of the present invention configured as described above will be explained with reference to the drawings.
情報処理装置１が故障した場合、サービスプロセッサ２
は情報処理装置１の内部情報を読み出し、内部情報の解
析を行い、故障した部品の割出しを行う。この故障部品
の割出しで成功したときは故障部品の識別情報を含め、
また割出しに失敗したときは失敗した旨を含めた情報を
障害情報とじて通信回線３を介して遠隔保守手段４に送
信する。If the information processing device 1 fails, the service processor 2
reads the internal information of the information processing device 1, analyzes the internal information, and identifies the failed component. When the faulty part is successfully identified, the identification information of the faulty part is included.
Further, when the indexing fails, information including the failure is transmitted as failure information to the remote maintenance means 4 via the communication line 3.
遠隔保守手段４では障害情報受信手段５により通信回線
３を制御し障害情報を受信する。受信された障害情報は
在庫管理システム制御手段６に伝えられ障害情報解析部
１１により障害情報に故障部品識別情報が含まれている
か否かが解析され、障害情報に故障部品の識別情報が含
まれているときは部品識別情報抽出部１２により故障部
品の識別情報を抽出し、部品識別情報入力部１３により
故障部品の識別情報を保守部品在庫管理システム７に入
力し、この入力により保守部品在庫管理システム７が保
守部品の自動配送手配を行う。In the remote maintenance means 4, the communication line 3 is controlled by the fault information receiving means 5 to receive fault information. The received fault information is transmitted to the inventory management system control means 6, and the fault information analysis unit 11 analyzes whether or not the fault information includes faulty component identification information. When the component identification information extraction section 12 extracts the identification information of the failed component, the component identification information input section 13 inputs the identification information of the failed component into the maintenance parts inventory management system 7, and this input allows maintenance parts inventory management. System 7 automatically arranges for delivery of maintenance parts.
以上説明したように本発明によれば、情報処理装置が故
障した場合に故障部品の配送手配を自動的に行うことに
より、人手操作による遅延と不正確さを回避できる効果
がある。As described above, according to the present invention, when an information processing device fails, by automatically arranging the delivery of failed parts, delays and inaccuracies caused by manual operations can be avoided.
第２図は本発明実施例の在庫管理システム制御手段の構
成および処理の流れを示す流れ図。FIG. 2 is a flowchart showing the configuration and processing flow of the inventory management system control means according to the embodiment of the present invention.
１・・・情報処理装置、２・・・サービスプロセッサ、
３・・・通信回線、４・・・遠隔保守手段、５・・・障
害情報受信手段、６・・・在庫管理システム制御手段、
７・・・保守部品在庫管理システム、１１・・・障害情
報解析部、１２・・・部品識別情報抽出部、１３・・・
部品識別情報入力部。1... Information processing device, 2... Service processor,
3...Communication line, 4...Remote maintenance means, 5...Fault information receiving means, 6...Inventory management system control means,
7... Maintenance parts inventory management system, 11... Fault information analysis section, 12... Parts identification information extraction section, 13...
Part identification information input section.
Claims (1)
処理装置から故障発生通知を受けたときに、その装置の
内部情報を読出し、解析を行い、故障した部品の割出し
を行うサービスプロセッサを備えた情報処理装置の保守
方式において、 上記サービスプロセッサと通信回線を介して接続された
遠隔保守手段を備え、 この遠隔保守手段に、 前記通信回線を制御して前記サービスプロセッサから送
信された障害情報を受信する障害情報受信手段と、 この障害情報受信手段が障害情報を受信したときに起動
され、受信した障害情報を解析して得られた故障部品の
識別情報を抽出し、抽出された識別情報により保守部品
在庫管理システムに故障部品の識別情報を入力する在庫
管理システム制御手段と を含むことを特徴とする情報処理装置の保守方式。[Claims] 1. When connected to an information processing device to be maintained and receiving a failure occurrence notification from this information processing device, the internal information of the device is read out, analyzed, and the failed parts are assigned. In a maintenance method for an information processing device equipped with a service processor that performs maintenance, the remote maintenance means is connected to the service processor via a communication line, and the remote maintenance means controls the communication line to control the service processor. a fault information receiving means that receives fault information transmitted from the fault information receiving means; and this fault information receiving means is activated when receiving the fault information and extracts identification information of the faulty component obtained by analyzing the received fault information. 1. A maintenance method for an information processing device, comprising: inventory management system control means for inputting identification information of a failed part into a maintenance parts inventory management system based on the extracted identification information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP63266727A JPH02113346A (en) | 1988-10-21 | 1988-10-21 | Maintenance system for information processor |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP63266727A JPH02113346A (en) | 1988-10-21 | 1988-10-21 | Maintenance system for information processor |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| JPH02113346A true JPH02113346A (en) | 1990-04-25 |
Family
ID=17434846
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP63266727A Pending JPH02113346A (en) | 1988-10-21 | 1988-10-21 | Maintenance system for information processor |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JPH02113346A (en) |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH0877260A (en) * | 1994-09-09 | 1996-03-22 | Hitachi Electron Service Co Ltd | Fault measure support system |
| JPH09161116A (en) * | 1995-12-07 | 1997-06-20 | Omron Corp | Remote monitoring and control system |
| JP2002332664A (en) * | 2001-05-08 | 2002-11-22 | Hitachi Constr Mach Co Ltd | Failure diagnosing method for construction equipment, failure diagnosing system for the same, construction equipment, information control center, and failure diagnosing program |
| JP2002366684A (en) * | 2001-06-12 | 2002-12-20 | Fujitsu Ltd | Electronic computer |
| JPWO2002025458A1 (en) * | 2000-09-20 | 2004-02-26 | アークレイ株式会社 | Client support system |
-
1988
- 1988-10-21 JP JP63266727A patent/JPH02113346A/en active Pending
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH0877260A (en) * | 1994-09-09 | 1996-03-22 | Hitachi Electron Service Co Ltd | Fault measure support system |
| JPH09161116A (en) * | 1995-12-07 | 1997-06-20 | Omron Corp | Remote monitoring and control system |
| JPWO2002025458A1 (en) * | 2000-09-20 | 2004-02-26 | アークレイ株式会社 | Client support system |
| JP4880186B2 (en) * | 2000-09-20 | 2012-02-22 | アークレイ株式会社 | Client support system |
| JP2012053890A (en) * | 2000-09-20 | 2012-03-15 | Arkray Inc | Client support system |
| JP2002332664A (en) * | 2001-05-08 | 2002-11-22 | Hitachi Constr Mach Co Ltd | Failure diagnosing method for construction equipment, failure diagnosing system for the same, construction equipment, information control center, and failure diagnosing program |
| JP2002366684A (en) * | 2001-06-12 | 2002-12-20 | Fujitsu Ltd | Electronic computer |
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