JPH02111148A - Absence transfer system - Google Patents
Absence transfer systemInfo
- Publication number
- JPH02111148A JPH02111148A JP26455388A JP26455388A JPH02111148A JP H02111148 A JPH02111148 A JP H02111148A JP 26455388 A JP26455388 A JP 26455388A JP 26455388 A JP26455388 A JP 26455388A JP H02111148 A JPH02111148 A JP H02111148A
- Authority
- JP
- Japan
- Prior art keywords
- extension
- called
- human body
- time
- call
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 claims description 16
- 238000001514 detection method Methods 0.000 claims description 14
- 230000004044 response Effects 0.000 claims description 8
- 238000010586 diagram Methods 0.000 description 3
- 230000007704 transition Effects 0.000 description 3
- 206010037660 Pyrexia Diseases 0.000 description 2
- 230000005540 biological transmission Effects 0.000 description 2
- 230000000694 effects Effects 0.000 description 2
- 101500021173 Aplysia californica Myomodulin-E Proteins 0.000 description 1
- 238000004891 communication Methods 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- 230000000750 progressive effect Effects 0.000 description 1
Abstract
Description
【発明の詳細な説明】
（イ）産業上の利用分野
本発明は構内交換機またはボタン電話機等における不在
転送方式に関する。DETAILED DESCRIPTION OF THE INVENTION (a) Field of Industrial Application The present invention relates to a call forwarding system in private branch exchanges, key telephones, etc.
（ロ）従来の技術
従来より、構内交換機には不在転送機能が備えられてい
るものがある。これは、発呼内線がダイヤルした内線（
被呼内線）に予め不在時の転送先内線（登録内線）が登
録されていると、この登録内線を呼出し、該登録内線が
応答すると、前記発呼内線と前記登録内線の通話を開始
させるサービスである。(B) Prior Art Conventionally, some private branch exchanges have been equipped with a call forwarding function. This is the extension that the calling extension dialed (
If a forwarding destination extension (registered extension) is registered in advance in the called extension), this registered extension is called, and when the registered extension answers, a call between the calling extension and the registered extension is started. It is.
このサービスは、前記被呼内線から、特番及び転送先（
登録内線）を入力することにより受けることができる。This service sends the special number and forwarding destination (
You can receive it by entering your registered extension.
また、このサービスは、前記被呼内線から特番を入力す
ることにより解除できる。Further, this service can be canceled by inputting a special number from the called extension.
ところで、解除忘れにより前記被呼内線が着信不能にな
ることがあり、特開昭６２−１３１６５４号公報では、
不在転送のサービス設定時に予め解除を行う時刻を指定
しておき、指定時刻に自動的に不在転送のサービスを解
除することにより、解除忘れによる被呼内線の着信不能
を防止する技術が提案されている。By the way, if you forget to cancel the call, the called extension may become unable to receive calls.
A technology has been proposed that prevents the called extension from being unable to receive calls due to forgetting to cancel the call forwarding service by specifying the time to cancel the call forwarding service in advance when setting up the call forwarding service, and automatically canceling the call forwarding service at the specified time. There is.
（ハ）発明が解決しようとする課題
上述の従来の不在転送方式では特番及び転送先の入力１
に後であっても不在転送されてしまう。すなわち、サー
ビスを受けようとする操作者が、まだ自席に居るにもか
かわらず不在転送されてしまうという問題がある。(c) Problems to be solved by the invention In the conventional absentee forwarding method described above, the input of the special number and forwarding destination is
Even if the call is later, the call will be forwarded. In other words, there is a problem in that an operator who wants to receive a service is transferred to an absentee service even though he or she is still at his or her desk.
また、特開昭６２−１３１６５４号公報では、一定時間
内に操作者が自席に戻った場合、及び、一定時間後に操
作者が不在（転送先に居る）の場合に操作者を呼出せな
いという問題がある。Furthermore, in Japanese Patent Application Laid-Open No. 62-131654, it is stated that the operator cannot be called if the operator returns to his or her seat within a certain period of time, or if the operator is absent (at the forwarding destination) after a certain period of time. There's a problem.
本発明は上記問題に鑑み為されたものであって、操作者
を確実に呼出すことのできる不在転送方式を提供しよう
とするものである。The present invention has been made in view of the above-mentioned problems, and it is an object of the present invention to provide a call forwarding method that can reliably call an operator.
（ニ）課題を解決するための手段
本発明は、被呼内線より予め登録された登録内線を呼出
す不在転送方式において、前記被呼内線あるいはその近
傍に設けられた人体検知手段が人体を検知している場合
、被呼内線を呼出すことを特徴とする不在転送方式であ
る。(d) Means for Solving the Problems The present invention provides a call forwarding method in which a called extension calls a pre-registered extension, in which a human body detection means provided at or near the called extension detects a human body. This is a call forwarding method that is characterized by calling the called extension when the call is received.
また、本発明は、被呼内線より予め指定された一定時間
内には、前記被呼内線の着信に対して該被呼内線を呼出
すことなく、該被呼内線より予め登録された登録内線を
呼出し、かつ、前記一定時間後には、前記被呼内線の着
信に対して該被呼内線を呼出す不在転送方式において、
前記被呼内線あるいはその近傍に設けられた人体検知手
段が人体を検知している場合、前記一定時間内であって
も前記被呼内線の着信に対して該被呼内線を呼出し、ま
た、前記人体検知手段が人体を検知していない場合、前
記一定時間後であっても前記被呼内線の着信に対して前
記登録内線を呼出すことを特徴とする不在転送方式であ
る。Furthermore, the present invention allows the called extension to call a registered extension that has been registered in advance without calling the called extension in response to an incoming call at the called extension within a predetermined period of time specified by the called extension. In the call forwarding method in which the called extension is called and the called extension is called in response to an incoming call on the called extension after the certain period of time,
If the human body detection means installed at or near the called extension detects a human body, the called extension is called in response to an incoming call on the called extension even within the certain period of time; This call forwarding method is characterized in that when the human body detection means does not detect a human body, the registered extension is called in response to an incoming call on the called extension even after the predetermined period of time has elapsed.
（ホ）作用
本発明によれば、人体検知手段の検知信号に基づいて不
在転送するが否かを決定するので、操作者を確実に呼出
すことができる。(e) Effects According to the present invention, it is determined whether or not to transfer the call based on the detection signal of the human body detection means, so that the operator can be reliably called.
（へ）実施例
第１図は本発明の一実施例を説明するための構内交換機
のブロック図である。(F) Embodiment FIG. 1 is a block diagram of a private branch exchange for explaining an embodiment of the present invention.
図において、（１）は各部の制御を司る制御部（ＣＣ）
、（２）は転送先の内線番号等が記憶される転送メモリ
（ＴＲＭＥＭ） 、（３）はタイマ（Ｔ１、Ｍ） 、
（４）はＴ Ｉ Ｍ（３）がら読み出した時刻が記憶さ
れる時刻メモリ （Ｔ ＩＭＭＥＭ）、（５）は内線呼
出中であることを発呼内線に知らせる呼出音送出トラン
ク（ＲＢＴ） 、（６）はダイヤルされる数字を受信す
る数字受信部（ＯＲＴ） 、（７）はノンギング送出ト
ランク（ＩＲ）、（８）はオンフック、オンフックを検
出する内線回路（ＬＣ）である。また、ＣＣ（１）には
図示は省略するが被呼内線あるいはその近傍に設けられ
赤外線等により人体の有無を検知する人体検知センサ（
人体検知手段）からの検知信号が構内交換機の通話線路
あるいは専用線を介して入力される。In the figure, (1) is the control unit (CC) that controls each part.
, (2) is a transfer memory (TRMEM) that stores the extension number of the transfer destination, etc., (3) is a timer (T1, M),
(4) is a time memory (TIMMEM) in which the time read from TIM (3) is stored; (5) is a ring tone transmission trunk (RBT) that notifies the calling extension that the extension is ringing; 6) is a digit receiving section (ORT) that receives dialed digits, (7) is a non-ringing transmission trunk (IR), and (8) is an extension circuit (LC) that detects on-hook and on-hook. Although not shown in the figure, the CC (1) also includes a human body detection sensor (not shown) that is installed at or near the called extension and detects the presence or absence of a human body using infrared rays, etc.
A detection signal from the human body detection means (human body detection means) is input via the communication line or dedicated line of the private branch exchange.
まず、このような交換機において、例えば電話（Ｂ）（
被呼内線）により該電話（Ｂ）の着信に対する不在転送
サービスを設定する場合の動作について説明する。First, in such an exchange, for example, telephone (B) (
The operation when setting a call forwarding service for incoming calls to the telephone (B) using the called extension will be described.
電話（Ｂ）のオフフックをＬＣ（８）によＩ）検出する
と、電話（Ｂ）と０ＲＴ（６）を接続し、電話（Ｂ）か
らダイヤルされた不在転送登録を表す特番、転送先の内
線番号、及び一定時間（本実施例では例えば２時間）を
受信し、前記内線番号及び−・定時間をＴＲＭＥＭ（２
）の電話（Ｂ）に対応する領域に記ｔσする。また、不
在転送サービスの設定が完了した時刻をＴ Ｉ Ｍ（３
）から読み出し、ＴＩＭＭＥＭ（４）の電話（Ｂ）に対
応する領域に記憶する。When the off-hook of telephone (B) is detected by LC (8), telephone (B) and 0RT (6) are connected, and the special number dialed from telephone (B) indicating call forwarding registration and the forwarding destination extension are number and a fixed time (for example, 2 hours in this embodiment), and sends the extension number and fixed time to TRMEM (2 hours).
) is written in the area corresponding to the telephone (B). Also, the time when the call forwarding service settings are completed is TIM (3
) and store it in the area corresponding to the telephone (B) of TIMMEM (4).
次に、第２図に従って、上述の如く設定された本発明の
一実施例の不在転送方式について説明する。Next, referring to FIG. 2, a description will be given of a missed call forwarding system according to an embodiment of the present invention set as described above.
電話（Ａ）（発呼内線）のオフフックをＬＣ（８）によ
り検出すると、空状態であるステップ（ＳＯ）から数字
受信状態であるステップ（Ｓｌ）に遷移させ、電話（Ａ
）を０ＲＴ（６）に接続する。このステップ（Ｓｌ）に
おいて、電話（Ａ）からダイヤルされた内線番号をＯＲ
Ｔ（６）で受信し、ＣＣ（１）で分析する。このとき、
受信した内線番号に対応するＴＲＭＥＭ（２）の領域に
、不在時の転送先電話（Ｃ）（登録内線）と一定時間が
登録されているとステップ（Ｓ２）に遷移させる。When the off-hook of the telephone (A) (calling extension) is detected by the LC (8), a transition is made from step (SO) which is in the idle state to step (Sl) which is in the state of receiving digits, and the telephone (A) is switched off-hook.
) to 0RT(6). In this step (Sl), OR the extension number dialed from the telephone (A).
It is received by T(6) and analyzed by CC(1). At this time,
If the transfer destination telephone (C) (registered extension) and a certain period of time are registered in the area of TRMEM (2) corresponding to the received extension number, the process moves to step (S2).
ステップ（Ｓ２）において、Ｔ Ｉ Ｍ（３）の内容（
現在時刻）と前記内線番号に対応するＴ Ｉ ＭＭ Ｅ
Ｍ（１）の内容（登録時刻）を比較し、不在転送登録
後、一定時間（例えば２時間）経過しているか否か及び
人体検知センサが人体を検知しているか否かを判定し、
指定時間を経過し人体検知有のとき及び指定時間内で人
体検知熱のときはステップ（Ｓ３）に遷移させ、指定時
間内で人体検知有のとき及び指定時間を経過し人体検知
熱のときはステシブ（Ｓ５）に遷移させる。また、ステ
ップ（Ｓ２）において一定時間が登録されていない場合
、人体検知有のときはステップ（Ｓ３）に遷移させ、人
体検知熱のときはステップ（Ｓ５）に遷移させる。In step (S2), the contents of TIM(3) (
current time) and T I MM E corresponding to the above extension number.
Compare the contents (registration time) of M(1), and determine whether a certain period of time (for example, 2 hours) has elapsed since registration of missed call forwarding and whether the human body detection sensor has detected a human body,
When a human body is detected after the specified time and when a fever is detected within the specified time, the process moves to step (S3), and when a human body is detected within the specified time and when the specified time has elapsed and a fever is detected from the human body, the process moves to step (S3). Transition to progressive (S5). Further, if the certain period of time is not registered in step (S2), the process moves to step (S3) when a human body is detected, and the process moves to step (S5) when a human body detects heat.
ステップ（Ｓ３）において、電話（Ｂ）（被呼内線）と
ＩｆＢ７）を接続し、電話（Ｂ）のオフフックをＬＣ（
８）により検出すると、電話（Ｂ）の呼び出しを中止し
、ステップ（Ｓ４）に遷移させる。ステップ（Ｓ４）に
おいて、電話（Ａ）と電話（Ｂ）を接続する。In step (S3), telephone (B) (called extension) and IfB7) are connected, and telephone (B)'s off-hook is set to LC (
8), the call to the telephone (B) is stopped and the process proceeds to step (S4). In step (S4), telephone (A) and telephone (B) are connected.
ステップ（Ｓ５）において、電話（Ｃ）とＩＲ（７）を
接続し、電話（Ｃ）を呼出すとともに、電話（Ａ）とＲ
ＢＴ（５）を接続し、電話（Ａ）に呼出Ｎを送出する。In step (S5), the telephone (C) and the IR (7) are connected, the telephone (C) is called, and the telephone (A) and the IR
Connect BT (5) and send a call N to telephone (A).
なお、上述の実施例では、Ｔ Ｉ Ｍ（３）の内容とＴ
Ｉ ＭＭ ＩＥ Ｍ（４’）の内容を比較し、現在時
刻と登録時刻の差が、ＴＲＭＥＭ（２）に記憶された一
定時間に達したか否かを判定する構成としたが、例えば
、ＴＲＭＥＭ（２）に指定時刻を記憶し、この指定時刻
とＴ Ｉ Ｍ（３）の内容（現在時刻）を比較し、一定
時間に達したか否かを判定する構成としてもよい。この
場合、前記ＴＩＭＭＥＭ（４）は不要である。また、上
述の実施例において、一定時間をＴ ＩＭＭＥＭ（４）
に記憶する構成としてもよいし、一定時間を記憶する記
憶装置を別体に設けてもよい。Note that in the above embodiment, the contents of T I M (3) and T
The contents of IMM IEM(4') are compared and it is determined whether the difference between the current time and the registered time has reached a certain time stored in TRMEM(2). A configuration may also be adopted in which a specified time is stored in (2), and this specified time is compared with the contents of TIM (3) (current time) to determine whether a certain time has been reached. In this case, the TIMMEM (4) is unnecessary. In addition, in the above embodiment, the fixed time is T IMMEM(4)
It is also possible to have a configuration in which the time period is stored in a certain amount of time, or a storage device that stores a certain period of time may be provided separately.
また、本発明方式はボタン電話機にも適用することがで
きる。Furthermore, the method of the present invention can also be applied to key telephones.
（１） 発明の効果
本発明は以上の説明から明らかな如く、不在転送登録直
後に操作者が自席近傍に居る場合には不在転送されない
ので操作者を呼出すことができる。(1) Effects of the Invention As is clear from the above description, in the present invention, if the operator is near his or her seat immediately after registration of call transfer, call transfer is not performed and the operator can be called.
また、一定時間後に自動的に不在転送登録が解除される
不在転送方式においては、一定時間内に操作者が自席に
戻った場合には不在転送されず、一定時間後に操作者が
転送先に居る場合には不在転送されるので操作者を呼出
すことができる。In addition, in the call forwarding method where the call forwarding registration is automatically canceled after a certain period of time, if the operator returns to his or her desk within a certain period of time, the call will not be forwarded, and the operator will be at the forwarding destination after a certain period of time. If the call is forwarded, the operator can be called.
第１図は本発明の一実施例を示すための構内交換機のブ
ロック図、第２図は本発明の一実施例を説明するための
状態遷移図である。
（＋）・・制御部（ＣＣ）、（２）・・・転送メモリ（
ＴＲＭＥＭ）、（３）・・・タイマ（ＴＩＭ）、（４）
・・・時刻メモリ（Ｔ ＩＭＭＥＭ） 、（５）・・・
呼出音退出トランク（ＲＢＴ）、（６）・・・数字受信
部（ＯＲＴ）、（７）・・・リンギング送出トランク（
ＩＲ）、（８）・・・内線回路（ＬＣ）。FIG. 1 is a block diagram of a private branch exchange to illustrate one embodiment of the present invention, and FIG. 2 is a state transition diagram to explain one embodiment of the present invention. (+)...Control unit (CC), (2)...Transfer memory (
TRMEM), (3)...Timer (TIM), (4)
...Time memory (TIMMEM), (5)...
Ringing exit trunk (RBT), (6)... Number receiving section (ORT), (7)... Ringing sending trunk (
IR), (8)... extension circuit (LC).
Claims (1)
転送方式において、 前記被呼内線あるいはその近傍に設けられた人体検知手
段が人体を検知している場合には前記被呼内線を呼出し
、前記人体検知手段が人体を検知していない場合には前
記登録内線を呼出すことを特徴とする不在転送方式。 ２、被呼内線より予め指定された一定時間内には、前記
被呼内線の着信に対して該被呼内線を呼出すことなく、
該被呼内線より予め登録された登録内線を呼出し、かつ
、前記一定時間後には、前記被呼内線の着信に対して該
被呼内線を呼出す不在転送方式において、 前記被呼内線あるいはその近傍に設けられた人体検知手
段が人体を検知している場合、前記一定時間内であって
も前記被呼内線の着信に対して該被呼内線を呼出し、ま
た、前記人体検知手段が人体を検知していない場合、前
記一定時間後であっても前記被呼内線の着信に対して前
記登録内線を呼出すことを特徴とする不在転送方式。[Scope of Claims] 1. In a call forwarding method in which a registered extension registered in advance is called from a called extension, if a human body detection means provided at or near the called extension detects a human body, the above-mentioned A call forwarding system characterized in that the called extension is called, and if the human body detection means does not detect a human body, the registered extension is called. 2. Within a certain period of time specified in advance by the called extension, the called extension is not called in response to an incoming call on the called extension,
In a call forwarding method in which a registered extension registered in advance is called from the called extension, and after the certain period of time, the called extension is called in response to an incoming call on the called extension, If the provided human body detection means detects a human body, the called extension is called in response to an incoming call on the called extension even within the certain period of time, and the human body detection means detects a human body. If not, the registered extension is called in response to an incoming call on the called extension even after the predetermined period of time has elapsed.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP26455388A JPH02111148A (en) | 1988-10-20 | 1988-10-20 | Absence transfer system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP26455388A JPH02111148A (en) | 1988-10-20 | 1988-10-20 | Absence transfer system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| JPH02111148A true JPH02111148A (en) | 1990-04-24 |
Family
ID=17404872
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP26455388A Pending JPH02111148A (en) | 1988-10-20 | 1988-10-20 | Absence transfer system |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JPH02111148A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US7406170B2 (en) | 2002-08-12 | 2008-07-29 | Mitel Networks Corporation | Architecture and implementation for control of context aware call processing with local feature definition |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPS6242657A (en) * | 1985-08-19 | 1987-02-24 | Oki Electric Ind Co Ltd | Automatic releasing system for absent transferring service |
| JPS62200896A (en) * | 1986-02-27 | 1987-09-04 | Nec Corp | Key telephone system |
-
1988
- 1988-10-20 JP JP26455388A patent/JPH02111148A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPS6242657A (en) * | 1985-08-19 | 1987-02-24 | Oki Electric Ind Co Ltd | Automatic releasing system for absent transferring service |
| JPS62200896A (en) * | 1986-02-27 | 1987-09-04 | Nec Corp | Key telephone system |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US7406170B2 (en) | 2002-08-12 | 2008-07-29 | Mitel Networks Corporation | Architecture and implementation for control of context aware call processing with local feature definition |
| US8064585B2 (en) | 2002-08-12 | 2011-11-22 | Mitel Networks Corporation | Architecture and implementation for control of context aware call processing with local feature definition |
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