JPH01258545A - Voice responding system - Google Patents

Abstract

PURPOSE:To surely and automatically connect to a facsimile terminal by dialing a telephone member and transmitting a CNG signal which is facsimile calling sound to a terminal which switches and connects a facsimile and a telephone. CONSTITUTION:Data processed with a host computer 1 are transmitted to a voice response main control device VAMC3 through a modem 2. The data involve the telephone number and the mail-delivering data, etc., of a mail- delivering destination, and the VAMC3 decodes. A network control device 4 is controlled according to the indication of the VAMC3, the telephone number of the mail-delivering destination is dialed, the mail-delivering destination is called through an exchange 13, and a CNG signal is transmitted. When the CNG signal is detected at the terminal of the mail-delivering destination, a switch 15 is switched to a FAX 16, the terminal waits, and the effect is reported to a transmitting side. The transmitting side starts-up a facsimile responding device 12 and transmits the data, etc., according to a responding signal from a receiving side. Thus, the receiving side can receive a facsimile signal automatically and surely.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to a voice response system connected to a terminal device via a public communication line, and in particular, to a voice response system that includes a telephone terminal and a facsimile terminal and automatically switches between them. The present invention relates to a voice response system suitable for connecting to a terminal device configured to be switched by the device via a public communication line.

[Conventional technology]

When a conventional voice response system connects to a facsimile terminal via a public communication line, the voice response system connects by outputting a push button signal. In addition, as related to this type of voice response system, Hitachi Review 1981-12, pages 9-12, 1980-6, 26-
There are 28 pages.

[Problem to be solved by the invention]

In recent years, since lines are shared between a telephone terminal and a facsimile terminal, automatic switching devices that automatically select one of the terminals have become popular. However, on the terminal side using such automatic switching devices, 7.
Even if an attempt is made to connect to an axis terminal, there is a possibility that the automatic switching device cannot recognize that the information from the voice response system is a facsimile service, and the connection cannot be made.

An object of the present invention is to provide a voice response system that can also be connected to a facsimile terminal with an automatic switching device.

[Means for solving H problem]

The above object is achieved by providing the push button signal sending section for automatic calling of the voice response system with a function of sending out a CNG signal which is a facsimile ring tone.

[Effect]

The voice response system first sends a push button signal to connect with the automatic switching device, and then sends a CNG signal to notify the automatic switching device that it is a 7 axis service;
After the automatic switching device selects the facsimile terminal based on the notification, the facsimile information is sent out.

〔Example〕

Hereinafter, one embodiment of the present invention will be described with reference to the drawings.

FIG. 1 is a configuration diagram of a voice response system according to an embodiment of the present invention. In FIG. 1, host computer 1
is connected to a voice response main control device 6 via a modem 2, and a network control device 4 and a facsimile response device 12 are connected to the voice response main control device 3. The 0 terminal side connected to the terminal side via the public communication line is equipped with a telephone 14 and a facsimile machine 16, and an automatic switching device 15 automatically selects one of them to connect to the exchange 13. It has become.

The network control device 4 includes a control section 5, an incoming call detection section 6, an audio output section 7, an automatic calling section 8, and a switching section 9, 10, 11. Alternatively, the automatic calling section 8 is switched and selected, the switching section 11 switches and selects the voice output section 7 or the facsimile answering device 12, and the switching section 10 is switched and connected to the switching section 9 or 11. .11 is connected to the exchange 15.

FIG. 2 is a detailed configuration diagram of the automatic transmission section 8 shown in FIG. 1. The automatic transmission section 8 includes an automatic transmission control section 17 , a read-only memory (ROM) 18 , a copier 19 , and an amplifier 20 .

Next, the voice response system described above is applied to the facsimile terminal 1.
6 will be explained using the signal sequences shown in FIGS. 1, 2, and 3. Data processed by the host computer 1 is transmitted to the voice response main controller 6 via the modem 2. The data includes the telephone number of the distribution destination, distribution data, and attached information, and is decoded and processed by the voice response main control device 3.The voice response main control device 6 controls the network controller [4] and sends the data to the corresponding distribution destination. A transmission is made.

The network control device 4 selects the blasphemy detection section 6 and the automatic transmission section 8 according to instructions from the voice response main control device 3. Then, a switching instruction is given to the switching section 9 connected to the line to switch to the automatic transmission section 8 side, and at the same time, the switching section 10 is instructed to switch the switching section 9 to the automatic transmission section 8 side.
Let them choose a side. As a result, the telephone number received from the host computer 1 is transferred to the automatic call controller 1 in the automatic caller 8.
7, the data corresponding to the telephone number stored in advance in the read-only memory 18 is read out, passes through the copier 19 and the amplifier 20, and then outputs a push button signal to the switch 13. When the control unit 5 finishes calling the telephone number, it controls the switching unit 9 to switch the circuit to the incoming call detection unit 6.0 The automatic switching device 115 that has received the push button signal transfers the incoming call signal to the voice response system side. and starts monitoring the CNG signal. When the incoming call detection section 6 detects an incoming call, it reports the detection to the control section 5. After receiving the incoming call report, the control unit 5 controls the switching unit 9 again to connect the line to the automatic transmission unit 8 side, and also controls the automatic transmission unit 8 to connect the line to the CNG signal stored in the read-only memory 18 in advance. The data is read and transmitted to the automatic switching device 15 for a certain period of time. When automatic switching device 15 receives this CNG signal, it selects facsimile terminal 16 and connects it to the line.

On the audio response system side, after the CNG signal transmission is finished, the switching unit 10 selects the switching unit 11 side according to the instruction from the control unit 5, and the switching unit 11 selects the audio output unit 7. Guidance, for example, "We will provide facsimile service for..." is sent to the facsimile terminal 16 side. After outputting this voice, the control section 5 switches the switching section 11 to the facsimile answering device 12 side.0 The network control device i4 notifies the voice answering system f! that the line has been switched to the facsimile answering device 12 side. ! , 5, and the voice response main controller 6 activates the facsimile response device 12 to communicate with the terminal facsimile 16. As a result, the 7-ac Z-millimeter response device 12 receives the non-standard signal NSF from the terminal facsimile 16 and the called station identification signal C8I.

Receive the digital identification signal DIS and perform communication.As described above, according to this embodiment, the automatic switching device selects the facsimile terminal by transmitting the CNG signal, so it is possible to reliably communicate with the facsimile terminal.

〔Effect of the invention〕

According to the present invention, even if the terminal side is equipped with an automatic switching device and automatically switches between a telephone and a facsimile terminal,
This has the effect of reliably connecting to a facsimile terminal.

[Brief explanation of the drawing]

FIG. 1 is a configuration diagram of a voice response system according to an emergency embodiment of the present invention, FIG. 2 is a configuration diagram of an automatic transmission section shown in FIG. 1, and FIG.
The figure is a signal sequence explaining the operation of the voice response system shown in FIG. 1°°゛Host computer, 2...modem, 3...
・Voice response main control device, 4...Network control device, 5...
Control unit, 6... Incoming call detection unit, 7... Audio output unit, 8
. . . automatic transmission unit, 9 . . . switching unit 1, io . . . switching unit 2, 11 . ,
15... automatic switching device, 16... FAX, 1
7...Automatic transmission control unit, 18...Read only memory, 19...Copyc, 20...Amplifier. ＼Knee No. 1 Illustration No. 2

Claims (1)

[Claims] 1. In a voice response system equipped with an automatic calling means, a voice outputting means, an incoming call detection means, and a means for converting computer data into a facsimile signal and transmitting the same, a facsimile A voice response system characterized by having an added function of transmitting a CNG signal as a ringing tone.