JP7506143B2 - Sales data processing device and program - Google Patents

Description

An embodiment of the present invention relates to a sales data processing device and a program.

For example, when a product is purchased at a store such as a home improvement center or car shop, the purchased product may require work to be performed by store staff. For example, when tires are purchased at a car shop, the store staff or workers (hereafter referred to as "staff") will replace the tires at the customer's request. This work is usually paid for, and is therefore treated as a single product.

When work is required, a point of sales (POS) terminal installed in the store prints out and issues a work instruction (invoice) from a receipt printer operated by a store clerk. The store clerk then performs the work of changing the tire based on the work instruction.

When a store clerk has finished a task, he or she must call the customer who requested the task. Therefore, when starting work, a call number tag with a call number identifying the task is created and handed to the customer. Call number tags are created by writing the call number by hand on special paper prepared in advance. At the same time, the same number is written on the work instruction sheet. When the store clerk has finished a task, he or she will look at the call number written on the work instruction sheet and announce over the in-store announcements that the task has been completed along with the call number. When the customer's call number is announced, they go to a designated location to pick up the product they requested to be worked on.

However, the call number tags are made by the store clerk. Therefore, for example, during busy periods in the store, the clerk may forget to make a call number tag. This means that the customer does not receive the call number tag. In this case, the customer who requested the work must be identified based on the product that was worked on, and the customer must be called, which increases the burden on the clerk and worker. In addition, the customer cannot know promptly when the work is completed.

The problem that this invention aims to solve is to provide a sales data processing device and program that ensures that the call number tag to be given to the customer is not forgotten to be created.

A sales data processing device according to an embodiment includes an acquisition unit that acquires product identification information for identifying a product, a judgment unit that judges whether a product related to the product identification information acquired by the acquisition unit is a product that requires work by referring to a product master that stores information indicating that the product requires work in association with the product identification information of a product that requires work, a payment unit that performs payment for the product acquired by the acquisition unit, and when the judgment unit judges that a product that requires work is included, an output unit that creates and outputs a work instruction sheet for performing work on the product that has been paid for by the payment unit and a call number tag on which a call number identifying the work instruction sheet is written, and an acceptance unit that accepts an instruction operation for reissuance that specifies the call number . In addition, the output unit re-outputs the call number tag on which the call number specified by the instruction operation is written in response to the instruction operation for reissuance.

FIG. 1 is a schematic configuration diagram of a store system according to an embodiment. FIG. 2 is a block diagram showing the hardware configuration of the POS terminal. FIG. 3 is a diagram illustrating an example of a data configuration of the product master. FIG. 4 is a block diagram showing the hardware configuration of a management PC (Personal Computer). FIG. 5 is a block diagram showing the hardware configuration of the upper server. FIG. 6 is a diagram illustrating an example of a data configuration of the work management unit. FIG. 7 is a functional block diagram showing the functional configuration of the POS terminal. FIG. 8 is a flowchart showing the flow of control processing of the POS terminal. FIG. 9 is a diagram showing an example of an issued work instruction sheet. FIG. 10 is a diagram showing an example of an issued call number tag. FIG. 11 is a flowchart showing the flow of the control process of the management PC. FIG. 12 is a flowchart showing the flow of control processing of the upper server.

The sales data processing device and program according to the embodiment will be described below with reference to the drawings. Note that in the embodiment, a POS terminal will be described as an example of the sales data processing device. Note that the present invention is not limited to the embodiment described below.

First, the store system will be described. FIG. 1 is a schematic diagram of a store system according to an embodiment. As shown in FIG. 1, the store system includes a POS terminal 1, a management PC 3, and a higher-level server 5. The POS terminal 1, the management PC 3, and the higher-level server 5 are connected to each other so that they can communicate with each other via a communication line L such as a LAN (Local Area Network). The POS terminal 1 and the management PC 3 are provided, for example, in a checkout section within a store where products sold by the store are checked out. The higher-level server 5 is provided, for example, in a back yard within the store. Note that in the embodiment, one POS terminal 1 is provided in the checkout section, but the number of POS terminals 1 provided in the checkout section may be one or more.

When a store clerk operates the POS terminal 1, the POS terminal 1 executes sales registration processing and settlement processing for products sold in the store. The sales registration processing refers to a process of acquiring a product code (product identification information) that identifies a product by optically reading a symbol such as a barcode attached to a product being sold or by capturing an image of the symbol, reading product information (product name, price, etc.) of the product from the product master based on the acquired product code, displaying the read product information of the product, and storing the product information in the product information section 131 (see FIG. 2). The settlement processing refers to a process of displaying the total amount and tax amount related to the transaction based on the product information stored in the product information section 131 in conjunction with the sales registration processing, calculating and displaying the change based on the deposit received from the customer, instructing the change dispenser to issue change, and issuing a receipt on which product information and settlement information (total amount, deposit amount, change amount, etc.) are printed. The information combining product information and settlement information is called sales information.

When there is an item that requires work, the POS terminal 1 prints and issues a work instruction sheet using the printer 24 (see FIG. 2). The POS terminal 1 also prints and issues a call number tag using the slip printer 25 (see FIG. 2). The POS terminal 1 stores call number tag data indicating the call number tag, and transmits the call number tag data to the management PC 3.

The POS terminal 1 transmits sales information to the upper server 5. Based on the time output from the timer 29 that keeps track of the current time, the POS terminal 1 obtains the time when the work instruction sheet and the call number tag were printed (i.e., the start time when the work started) and transmits this to the upper server 5 together with the call number (specific information) that identifies the work and work instruction sheet.

The management PC 3 manages the completion of work. When the work related to the work instruction is completed, the store clerk inputs information indicating the completion of the work into the management PC 3. The management PC 3 then obtains the time when the completion of the work was input based on the time output from the timer 44, which keeps track of the current time, and transmits this to the upper server as the completion time when the work was completed. The management PC 3 also stores the call number tag data received from the POS terminal 1.

The upper server 5 stores the sales information received from the POS terminal 1 and manages the store's sales information. The upper server 5 stores the start time for each call number based on the work instruction, start time, and call number received from the POS terminal 1. The upper server 5 stores the end time received from the management PC 3 for each call number. The upper server 5 calculates the work time required for the work based on the start time and end time. The upper server 5 stores and manages the start time, end time, and work time for each call number.

Next, the hardware of the POS terminal 1 will be described. FIG. 2 is a block diagram showing the hardware configuration of the POS terminal 1. As shown in FIG. 2, the POS terminal 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, and a memory section 14. The CPU 11 is the main controller. The ROM 12 stores various programs. The RAM 13 expands programs and various data. The memory section 14 stores various programs. The CPU 11, the ROM 12, the RAM 13, and the memory section 14 are connected to one another via a bus 15. The CPU 11, the ROM 12, and the RAM 13 constitute the control section 100. That is, the control section 100 executes the control process of the POS terminal 1, which will be described later, by the CPU 11 operating in accordance with the control programs stored in the ROM 12 and the memory section 14 and expanded in the RAM 13.

RAM 13 includes a product information section 131, a call number generating section 132, and a call number tag memory section 133. The product information section 131 stores product information (product name, price, etc.) of products obtained from the product master 142. The call number generating section 132 stores the call number to be printed on the work instruction sheet and the call number tag. Each time a work instruction sheet and call number tag are issued, the call number generating section 132 counts up the stored call number by one and stores it. The call number tag memory section 133 stores the data of the issued call number tag (including the call number).

The memory unit 14 is composed of a HDD (Hard Disc Drive), flash memory, etc., and maintains the stored contents even when the power is cut off. The memory unit 14 includes a control program unit 141 and a product master 142. The control program unit 141 stores a control program for controlling the POS terminal 1. The product master 142 stores product information of the product in association with a product code (product identification information) that identifies the product. The product master 142 will be described later with reference to FIG. 3.

The control unit 100 connects the operation unit 21, the clerk display unit 22, the customer display unit 23, the printer 24, the receipt printer 25, the code reader 26, the card reader/writer (R/W) 27, etc. via the bus 15 and the controller 16.

The operation unit 21 is a keyboard including a closing key 211 and a reissue key 212. The closing key 211 is a key for starting the payment process for products for which sales registration processing has been performed, and is a key that is operated when completing a transaction with a customer. The reissue key 212 is a key that is operated when reissuing a call number tag. For example, if a customer loses their call number tag, the reissue key 212 is operated to reissue the call number tag.

The clerk display unit 22 displays information to clerks. The customer display unit 23 displays information to customers. The printer 24 issues receipts on long sheets of paper with sales information printed on them. The printer 24 also prints and issues call number tags on long sheets of paper. The slip printer 25 prints and issues work instructions on single slips. The code reader 26 reads symbols attached to products. The POS terminal 1 analyzes the read symbol and obtains a product code that identifies the product. The card reader/writer (R/W) 27 reads card-specific information from the card (e.g., a credit card) used by the customer for payment.

The control unit 100 is also connected to a communication interface (I/F) 28 and a timer 29, which is a timekeeping unit, via the bus 15. The control unit 100 can communicate with the management PC 3 and the upper server 5 via the communication interface 28. The timer 29 keeps track of the current time and outputs it.

From here, the product master 142 will be explained. The product master 142 stores product information and the like for each product code. The product master 142 has a product code section 1421, a product information section 1422, and a work instruction section 1423. The product code section 1421 stores a product code that identifies a product. The product information section 1422 stores product information for a product identified by a product code in correspondence with the product code. The work instruction section 1423 stores information on whether or not the product is a product that involves work in correspondence with the product code. In the case of a product that involves work, the work instruction section 1423 stores, for example, flag information (flag 1) indicating that the product is a product that involves work. In the case of a product that does not involve work, the work instruction section 1423 stores, for example, flag information (flag 0) indicating that the product is a product that does not involve work.

In the example of FIG. 3, the product with product code "001" is tire A. The product with product code "002" is a product for which a tire change is requested (the work of changing a tire is considered as one product). Since simply purchasing tire A does not involve any work, the work instruction section 1423 corresponding to product code "001" stores flag information (flag 0) indicating that the product does not involve work. On the other hand, when requesting a tire change, the customer purchases a tire change product with product code "002". When the tire change product is purchased, the store performs the work of changing the tire. The work instruction section 1423 corresponding to product code "002" that specifies the tire change product stores flag information (flag 1) indicating that the product involves work. Note that when tire A is purchased and the customer changes the tire themselves, the customer purchases only tire A.

Next, the hardware of the management PC 3 will be described. FIG. 4 is a block diagram showing the hardware configuration of the management PC 3. As shown in FIG. 4, the management PC 3 includes a CPU 31, a ROM 32, a RAM 33, and a memory unit 34. The CPU 31 is the main controller. The ROM 32 stores various programs. The RAM 33 expands programs and various data. The memory unit 34 stores various programs. The CPU 31, the ROM 32, the RAM 33, and the memory unit 34 are connected to each other via a bus 35. The CPU 31, the ROM 32, and the RAM 33 constitute the control unit 300. That is, the control unit 300 executes the control process of the management PC 3 described below by the CPU 31 operating according to the control program stored in the ROM 32 and the memory unit 34 and expanded in the RAM 33.

The RAM 33 stores the call number tag memory unit 331. The call number tag memory unit 331 has the same configuration as the call number tag memory unit 133, and stores the data of the call number tag (including the call number) received from the POS terminal 1.

The memory unit 34 is composed of a HDD, flash memory, etc., and maintains the stored contents even when the power is cut off. The memory unit 34 includes a control program unit 341. The control program unit 341 stores a control program for controlling the management PC 3.

The control unit 300 connects the operation unit 41 and the display unit 42 via the bus 35 and the controller 36. The operation unit 41 is a keyboard including a collection key 411 and a reissue key 412. The collection key 411 is operated when collecting a call number tag from a customer. The reissue key 412 is a key operated when reissuing a call number tag. The display unit 42 displays information to store clerks, etc.

The control unit 300 is also connected to a communication interface (I/F) 43 and a timer 44 via the bus 35. The control unit 300 can communicate with the POS terminal 1 and the upper server 5 via the communication interface 43. The timer 44 measures and outputs the current time.

Next, the hardware of the upper server 5 will be described. FIG. 5 is a block diagram showing the hardware configuration of the upper server 5. As shown in FIG. 5, the upper server 5 includes a CPU 51, a ROM 52, a RAM 53, a memory unit 54, etc. The CPU 51 is the main controller. The ROM 52 stores various programs. The RAM 53 deploys programs and various data. The memory unit 54 stores various programs. The CPU 51, the ROM 52, the RAM 53, and the memory unit 54 are connected to each other via a bus 55. The CPU 51, the ROM 52, and the RAM 53 constitute the control unit 500. That is, the control unit 500 executes the control process of the upper server 5, which will be described later, by the CPU 51 operating in accordance with the control program stored in the ROM 52 and the memory unit 54 and deployed in the RAM 53.

The RAM 53 has a sales management section 531 and a work management section 532. The sales management section 531 cumulatively stores sales information received from the POS terminal 1 and manages the store's sales. The work management section 532 will be described later with reference to FIG. 6.

The memory unit 54 is composed of a HDD, flash memory, etc., and maintains the stored contents even when the power is cut off. The memory unit 54 includes a control program unit 541. The control program unit 541 stores a control program for controlling the upper server 5.

The control unit 500 connects the operation unit 61 and the display unit 62 via the bus 55 and the controller 56. The operation unit 61 is a keyboard. The display unit 62 displays information to store clerks, etc.

The control unit 500 is also connected to a communication interface (I/F) 63 and a timer 64 via a bus 55. The control unit 500 can communicate with the POS terminal 1 and the management PC 3 via the communication interface 63. The timer 64 measures and outputs the current time.

Next, the work management unit 532 will be described. FIG. 6 is a diagram showing an example of the data configuration of the work management unit 532. The work management unit 532 collects data for managing the time required for work based on the start time and end time of the work. As shown in FIG. 6, the work management unit 532 has a call number section 5321, a product name section 5322, a start time section 5323, an end time section 5324, and a work time section 5325. The call number section 5321 stores the call number generated by the call number generating unit 132 and printed on the work instruction sheet and the call number tag. The call number serves as specific information that identifies the work (not the product to be worked on). The call number also serves to identify the work instruction sheet and the call number tag.

The product name section 5322 stores, in association with the call number, the product name of the product for which the customer wishes to perform the work (the product name of the work identified by the call number; the product code may be used instead of the product name). In this embodiment, the product name "Tire change" is stored. The start time section 5323 stores the start time when the work started (in this embodiment, the time when the work instruction sheet and the call number tag were printed by the POS terminal 1). The end time section 5324 stores the end time when the work ended (in this embodiment, the time when the collection key 411 was operated by the management PC 3). The work time section 5325 stores the time required for the work based on the start time and end time.

From here, the functional configuration of the POS terminal 1 will be explained. Figure 7 is a functional block diagram showing the functional configuration of the POS terminal 1. As shown in Figure 7, the control unit 100 of the POS terminal 1 functions as a payment processing unit 101, a work instruction sheet creation unit 102, a call number tag creation unit 103, a printing control unit 104, and a transmission unit 105 by following a control program stored in a control program unit 141 and deployed in RAM 13.

The payment processing unit 101 has a function of performing payment processing for products sold to customers. The payment processing unit 101 executes payment processing based on the product information of the products for which sales registration processing has been performed and which is stored in the product information unit 131.

The work instruction creation unit 102 has a function of creating work instruction information for performing work on products for which payment has been processed. The work instruction creation unit 102 creates work instruction information that stores specific information (call number) that identifies the work instruction. The work instruction creation unit 102 creates work instruction information on which the call number generated by the call number generation unit 132 is printed. The work instruction information is data for the slip printer 25 to print the work instruction. The work instruction information is stored in the RAM 13.

The call number tag creation unit 103 has a function of creating call number tag information associated with work instruction information when the work instruction information is created. The call number tag creation unit 103 creates call number tag information including a call number that is the same as the call number included in the work instruction information. The call number tag information is data for the printer 24 to print the call number tag to be handed to the customer.

The printing control unit 104 has the function of successively printing work instructions and call number tags based on the created work instruction information and call number tag information. The printing control unit 104 drives the slip printer 25 based on the created work instruction information to print the work instructions. The printing control unit 104 drives the printer 24 based on the created call number tag information to print the call number tag.

The transmission unit 105 transmits the start time when the printing control unit 104 printed the work instruction sheet and the call number tag, together with the call number, to the upper server 5.

Next, the control of the POS terminal 1 will be described. FIG. 8 is a flowchart showing the flow of the control process of the POS terminal 1. As shown in FIG. 8, the control unit 100 of the POS terminal 1 determines whether a product code that identifies a product has been acquired based on the symbol read by the code reader 26 (S11). If it is determined that a product code has been acquired (Yes in S11), the control unit 100 reads product information related to the acquired product code from the product master 142 and executes the sales registration process for that product (S12). The control unit 100 then returns to S11.

If it is determined that the acquisition is not of a product code (No in S11), the control unit 100 determines whether the closing key 211 has been operated (S21). If it is determined that the closing key 211 has been operated (Yes in S21), the payment processing unit 101 executes the payment process for the transaction based on the product information stored in the product information unit 131 (S22).

Next, the control unit 100 judges whether the products for which payment has been processed include products that require work (S23). The control unit 100 searches the product master 142 for the products for which payment has been processed, and judges whether the products for which payment has been processed include products that require work based on the flag information stored in the work instruction unit 1423 for the products for which payment has been processed. If the work instruction unit 1423 contains flag information of flag 1 for the products for which payment has been processed, the control unit 100 judges that the products for which work is required are included. If the work instruction unit 1423 does not contain flag information of flag 1 for the products for which payment has been processed (all products have flag 0), the control unit 100 judges that the products for which work is required are not included. In the case of the embodiment, if the products purchased by the customer include a tire change product with product code "002", the control unit 100 judges that the products for which work is required are included. If the products purchased by the customer do not include a tire change product with product code "002", the control unit 100 judges that the products for which work is required are not included.

When it is determined that the items for which payment has been processed include items that require work (Yes in S23), the control unit 100 acquires the call number stored in the call number generating unit 132 (S24). When the call number generating unit 132 acquires the call number, it increments the stored call number by one to store a new call number. Then, the work instruction creation unit 102 creates work instruction information related to the items for which payment has been processed and requires work (S25). The work instruction information is the content of the work instruction described later in FIG. 9, and is information for printing the work instruction, including the date on which the work is to be performed, the content of the work (which may be the product name of the item for which the work is to be performed), the call number acquired in S24, etc. That is, when the closing key 211 is operated and payment processing is executed, the work instruction creation unit 102 automatically creates work instruction information if there are items for which work is to be performed.

Next, the call number tag creation unit 103 creates call number tag information for the call number tag to be handed to the customer (S26). The call number tag information is the content of the call number tag described later in FIG. 10, and is information for printing the call number tag, including information indicating that it is a call number tag, the call number and work date contained in the work instruction information acquired in S24, etc. In other words, when the closing key 211 is operated and the payment process is executed, the call number tag creation unit 103 automatically creates call number tag information if there is a product that requires work.

The control unit 100 then drives the printer 24 to issue a receipt on which sales information for the items for which payment has been processed is printed (S27). The printing control unit 104 also drives the slip printer 25 to print and issue a work instruction based on the work instruction information created in S25 (S27). The printing control unit 104 also drives the printer 24 to print and issue a call number tag based on the call number tag information created in S26 (S27). The control unit 100 counts the start time of printing the work instruction and call number tag based on the output from the timer 29.

Figure 9 is a diagram showing an example of a work instruction issued in the processing of S27. As shown in Figure 9, the work instruction D is printed with the words "Work Instruction" D1 to indicate that it is a work instruction, the work date D2 on which the work will be performed, the work content D3 indicating the type of work, the call number D4, etc. The work content D3 may include the product name of the product that the customer purchased and that involves the work, to indicate the relationship of the product to the product.

Figure 10 is a diagram showing an example of a call number tag issued in the processing of S27. As shown in Figure 10, the call number tag R has the characters "Call number tag" R1, which indicates that it is a call number tag, the call number R2, a message R3 indicating the content of the work, and the work date R4 printed on it.

Returning to the explanation of FIG. 8, the control unit 100 then stores the call number tag information generated in S26 in the call number tag memory unit 133 (S28). The control unit 100 then transmits the call number tag information stored in S28 to the management PC 3 (S29). The transmission unit 105 then transmits the sales information, the call number, the work instruction sheet, and the time the call number tag was printed (i.e., the start time when the work began) to the upper server 5 (S30). The control unit 100 then returns to S11.

On the other hand, if it is determined in S23 that the items for which payment has been processed do not include any items that require work (No in S23), the control unit 100 issues a receipt on which sales information for the items for which payment has been processed is printed (S31). In the process of S31, the work instructions and call number tag are not printed. The control unit 100 then transmits the sales information to the upper server 5 (S32). The control unit 100 then returns to S11.

In addition, if it is determined in S21 that the closing key 211 has not been operated (No in S21), the control unit 100 determines whether the reissue key 212 has been operated (S41). In cases such as when a customer loses a call number tag that he or she has received, the call number tag is reissued. In this case, the call number is identified based on information for identifying (or estimating) the call number (for example, the call number is identified based on the product information written on the receipt printed in S27). Then, the call number tag is reissued by operating the reissue key 212 together with the identified call number. If it is determined that the reissue key 212 has been operated (Yes in S41), the control unit 100 acquires the call number tag information stored in the call number tag storage unit 133 based on the input call number (S42). Then, the control unit 100 drives the printer 24 to print and reissue the call number tag (S43). Then, the control unit 100 returns to S11. If it is determined that the reissue key 212 has not been operated (No in S41), the control unit 100 returns to S11.

From here, the control of the management PC 3 will be described. FIG. 11 is a flowchart showing the flow of the control process of the management PC 3. As shown in FIG. 11, the control unit 300 of the management PC 3 judges whether the collection key 411 is operated together with the input of the call number (S51). When the clerk finishes the work, for example, the clerk announces the call number and the work is finished by an in-store announcement, and guides the customer to come to the management PC 3. The customer goes to the management PC 3 and hands the call number tag to the clerk. The clerk inputs the call number printed on the handed call number tag and operates the collection key 411. If it is judged that the collection key 411 is operated together with the input of the call number (Yes in S51), the control unit 300 measures the time when the collection key 411 is operated based on the output of the timer 44, and transmits the time (i.e., the end time) together with the call number to the upper server 5 (S52). Then the control unit 300 returns to S51.

Also, if it is determined that the collection key 411 has not been operated (No in S51), the control unit 300 determines whether the call number tag data sent by the POS terminal 1 in the process of S29 has been received (S53). If it is determined that the call number tag data has been received from the POS terminal 1 (Yes in S53), the control unit 300 stores the received call number tag data in the call number tag memory unit 331 (S54). The control unit 300 then returns to S51.

Also, if it is determined that call number tag data has not been received from the POS terminal 1 (No in S53), the control unit 300 determines whether the reissue key 412 has been operated together with the input of the call number (S55). If it is determined that the reissue key 412 has been operated together with the input of the call number (Yes in S55), the control unit 300 reissues a call number tag on which the input call number is printed (S56). The control unit 300 then returns to S51. Also, if it is determined that the reissue key 412 has not been operated (No in S55), the control unit 300 returns to S51.

From here, the control of the upper server 5 will be described. FIG. 12 is a flowchart showing the flow of the control process of the upper server 5. As shown in FIG. 12, the control unit 500 of the upper server 5 judges whether the sales information, call number, and start time transmitted by the POS terminal 1 in the process of S30 have been received (S61). If it is judged that the sales information, call number, and start time transmitted by the POS terminal 1 in the process of S30 have been received (Yes in S61), the control unit 500 cumulatively adds the received sales information to the sales management unit 531 (S62). Then, the control unit 500 stores the received call number in the call number unit 5321 of the work management unit 532 (S63). The control unit 500 also stores the received start time in the start time unit 5323 corresponding to the stored call number (S63). Then, the control unit 500 returns to S61.

Furthermore, if it is determined that the sales information, call number, and start time have not been received from the POS terminal 1 (No in S61), the control unit 500 determines whether the sales information sent by the POS terminal 1 in the process of S32 has been received (S64). If it is determined that the sales information sent by the POS terminal 1 in the process of S32 has been received (Yes in S64), the control unit 500 cumulatively adds the received sales information to the sales management unit 531 (S65). The control unit 500 then returns to S61.

If it is determined that sales information has not been received from the POS terminal 1 (No in S64), the control unit 500 determines whether an end time has been received from the management PC 3 together with the call number (S66). If it is determined that an end time has been received from the management PC 3 (Yes in S66), the control unit 500 stores the received end time in the end time section 5324 of the work management unit 532. The control unit 500 then calculates the work time required for the work corresponding to the call number based on the start time stored in the start time section 5323 and the end time stored in the end time section 5324, and stores this in the work time section 5325 (S67). The control unit 500 then returns to S61. The store manager manages the work that is occurring, the end status of the work, the time required for the work, etc. based on the information stored in the work management unit 532.

If it is determined that the end time has not been received from the management PC 3 (No in S66), the control unit 500 returns to S61.

According to this embodiment, the POS terminal 1 prints the work instructions and the call number tag consecutively. Therefore, there is no risk of forgetting to create the call number tag to be given to the customer.

In addition, according to the embodiment, call number tags bearing the same number as the call number printed on the work instruction are printed consecutively. Therefore, when the work generated according to the work instruction is completed, the customer who requested the work can be properly called.

Although an embodiment of the present invention has been described above, this embodiment is presented as an example and is not intended to limit the scope of the invention. This embodiment can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the gist of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are included in the scope of the invention and its equivalents described in the claims.

For example, in the embodiment, the call number tag can be reissued from either the POS terminal 1 or the management PC 3. However, this is not limited to the above, and the call number tag can be reissued from either the POS terminal 1 or the management PC 3.

The programs executed by the POS terminal 1 of the embodiment are provided in the form of installable or executable files recorded on a computer-readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disk).

The program executed by the POS terminal 1 of the embodiment may be stored on a computer connected to a network such as the Internet and provided by downloading it via the network. The program executed by the POS terminal 1 of the embodiment may be provided or distributed via a network such as the Internet.

The program executed by the POS terminal 1 of the embodiment may also be configured to be provided by being pre-installed in a ROM or the like.

1 POS terminal 3 Management PC
5 Upper server 24 Printer 25 Slip printer 31 CPU
32 ROM
33 RAM
100 Control unit 101 Settlement processing unit 102 Work instruction sheet creation unit 103 Call number label creation unit 104 Printing control unit 105 Transmission unit 132 Call number generation unit 133 Call number label storage unit 212 Reissue key 300 Control unit 331 Call number label storage unit 411 Collection key 412 Reissue key 500 Control unit 531 Sales management unit 532 Work management unit 1423 Work instruction unit 5321 Call number unit 5322 Product name unit 5323 Start time unit 5324 End time unit 5325 Work time unit

Japanese Patent Application Laid-Open No. 10-63955

Claims (4)

An acquisition means for acquiring product identification information for identifying a product;
a determination means for determining whether a product related to the product specification information acquired by the acquisition means is a product that requires work by referring to a product master that stores information indicating that the product is a product that requires work in association with the product specification information of the product that requires work;
a payment means for making a payment for the product acquired by the acquisition means;
an output means for creating and outputting, when the determination means determines that the product includes a product that requires work, a work instruction sheet for performing the work on the product for which the payment means has been settled and a call number tag on which a call number identifying the work instruction sheet is written;
a reception means for receiving a reissue instruction operation specifying a call number;
having
The output means, in response to the reissue instruction operation, re-outputs the call number tag on which the call number designated by the instruction operation is written. The output means outputs the work instruction sheet and the call number tag consecutively.
The sales data processing device according to claim 1 . Further comprising a first printer and a second printer;
the output means outputs the receipt for the paid item and the call number tag using the first printer, and outputs the work instruction sheet using the second printer;
3. A sales data processing device according to claim 1 or 2. A computer as a sales data processing device,
An acquisition means for acquiring product identification information for identifying a product;
a determination means for determining whether a product related to the product specification information acquired by the acquisition means is a product that requires work by referring to a product master that stores information indicating that the product is a product that requires work in association with the product specification information of the product that requires work;
a payment means for making a payment for the product acquired by the acquisition means;
an output means for creating and outputting, when the determination means determines that the product includes a product that requires work, a work instruction sheet for performing the work on the product for which the payment means has been settled and a call number tag on which a call number identifying the work instruction sheet is written;
A reception means for receiving a reissue instruction operation specifying a call number;
and make it work .
The output means is a program that, in response to the reissue instruction operation, re-outputs the call number tag on which the call number specified by the instruction operation is written.

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